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en Trouble shooting
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3Trouble shooting
Tr oubl e s hoot i ng
If a fault occurs, there is often a simple explanation.
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
Rectifying faults yourself
You can often easily rectify technical faults on the
appliance yourself.
If a dish does not turn out exactly as you wanted, you
can find many tips and instructions for preparation at
the end of the operating manual. ~ "Tested for you in
our cooking studio" on page 33
--------
:Warning – Risk of injury!
Incorrect repairs are dangerous. Do not attempt to
repair the appliance yourself. Repairs must only be
carried out by one of our trained after-sales engineers. If
the appliance is defective, call the after-sales service.
:Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Error messages on the display
When an error message appears on the display with "D"
or "E", e.g. D0111 or E0111, switch the appliance off
and on again using the ÿ On/Off button.
If it was a one-off error, the display goes out. If the error
message appears again, call the after-sales service and
quote the exact error message.
Maximum operating time
If you do not change the settings on your appliance for
several hours, the appliance stops heating up
automatically. This prevents unwanted continuous
operation.
The respective settings for the operating mode govern
when the maximum operating time is reached.
Maximum operating time reached
A note appears on the display confirming that the
maximum operating time has been reached.
To continue operation, touch any field or turn the rotary
selector.
Switch the appliance off using the ÿ On/Off button if
you do not need to use it.
Fault Possible cause Notes/remedy
The appliance does not work. Faulty fuse. Check the circuit breaker in the fuse box.
Power cut Check whether the kitchen light or other kitchen appliances are working.
"Sprache Deutsch" appears on the
display.
Power cut Reset the language and the time.
The time does not appear when the
appliance is switched off.
Basic setting is changed. Change the basic setting for the clock display.
The appliance does not heat up; the
m symbol lights up on the display.
Demo mode is activated in the
basic settings.
Briefly disconnect the appliance from the mains (switch off the circuit breaker
in the fuse box) and then deactivate demo mode in the basic settings within 3
minutes.
The appliance will not start and
"Cooking compartment too hot"
appears on the display
The cooking compartment is
too hot for the selected dish
or type of heating
Allow the cooking compartment to cool down and start again
The rotary selector has fallen out of
the support in the control panel.
The rotary selector has been
accidentally disengaged.
The rotary selector can be removed. Simply place the rotary selector back in
its support in the control panel and push it in so that it engages and can be
turned as usual.
The rotary selector can no longer be
turned easily.
There is dirt under the rotary
selector.
The rotary selector can be removed. To disengage the rotary selector, simply
remove it from the support. Alternatively, press on the outer edge of the rotary
selector so that it tips and can be picked up easily.
Carefully clean the rotary selector and its support on the appliance using a
cloth and soapy water. Dry with a soft cloth. Do not use any sharp or abrasive
materials. Do not soak or clean in the dishwasher.
Do not remove the rotary selector too often so that the support remains sta-
ble.
The cooking compartment becomes
hot during microwave-only operation.
Drying function is switched
on.
To prevent condensation forming when the appliance is in microwave-only
mode, the appliance will automatically switch on the top heating element
when it is set to 600 W or "Max.". The cooking result is not affected by this.
You can switch this function off in the basic settings. Observe the information
on the microwave. ~ "Microwave" on page 19
Home Connect does not work cor-
rectly.
Go to www.home-connect.com
Customer service en
31
Tip: Set a cooking time so that the appliance does not
switch off when you do not want it to, e.g. with an
extremely long preparation time. The appliance heats
up until the set cooking time has elapsed.
Cooking compartment bulbs
To light the interior of your cooking compartment, your
appliance has one or more long-life LED bulbs.
However, if ever an LED bulb or the bulb's glass cover
is defective, call the after-sales service. The lamp cover
must not be removed.
4Customer service
Cus t omer ser vi ce
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please quote the full product number
(E no.) and the production number (FD no.) so that we
can provide you with the correct advice. The rating plate
bearing these numbers can be found when you open
the appliance door.
On some appliances with a steam-assisted cooking
function, you will find the rating plate behind the control
panel.
To save time, you can make a note of the numbers for
your appliance and the telephone number of the after-
sales service in the space below in case you need
them.
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
PDishes
Di s h e s
You can use the "Assist" operating mode to prepare a
wide variety of food. The appliance selects the optimal
settings for you.
To achieve good results, the cooking compartment
must not be too hot for the type of food you have
selected. If it is, a message will appear on the display.
Allow the cooking compartment to cool down and start
again.
Information on the settings
The cooking result depends on the quality of the
food and the size and type of cookware. For an
optimal cooking result, use food that is in good
condition and chilled meat only. For frozen food, use
food straight out of the freezer only.
For some food, a temperature, heating mode and
cooking time is suggested. The temperature and the
cooking time can be changed according to your
requirements.
For other dishes, you will be asked to enter the
weight. Always enter the total weight unless the
appliance asks for something different. The
appliance will then apply the time and temperature
settings for you.
It is not possible to set weights outside of the
intended weight range.
When roasting dishes for which the appliance will
apply the temperature selection for you,
temperatures of up to 300 °C can be saved.
Therefore, make sure that you use cookware that is
sufficiently heat resistant.
Information is provided, e.g. on cookware, shelf
position or the addition of liquid when cooking meat.
Some food requires turning or stirring, etc., during
cooking. This is shown in the display shortly after
operation starts. An audible signal will remind you at
the right time.
Information on the right kind of cookware to use and
tips and tricks for the preparation can be found at
the end of the instruction manual. ~ "Tested for you
in our cooking studio" on page 33
Microwave
For some food, the microwave is automatically
activated. Using the microwave significantly reduces
cooking time – cooking time is virtually cut in half. The
appliance instructs you to use cookware that is suitable
for the microwave. The "Microwave" section provides
information on the type of cookware that is suitable.
~ "Microwave" on page 19
E no.
FD no.
After-sales service O
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088
per minute.
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31

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