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Below is a list of common problems that may occur when using your mobile phone. Try these easy
troubleshooting steps to resolve any type of issues you may encounter.
The phone does not power on
▪ Press and hold the power key until the startup sequence appears on the display.
▪ Check the battery level and ensure there is sufficient charge.
The phone does not respond after several minutes
▪ Remove and insert the battery – If the phone has an internal battery, please press and hold the
power button.
The phone powers off by itself
▪ Check if the screen lock of the phone is enabled.
▪ Check if the phone needs to be charged.
The battery will not charge
▪ Check if the battery is already fully charged.
▪ Make sure that the battery is inserted correctly.
▪ Ensure that the battery being used is a BLU approved battery.
▪ Double check if the charger connector is properly connected to the phone.
Note: Connect charger only after the battery has been inserted.
The standby time is too short
▪ Please keep in mind that standby time relates directly to phone usage (Internet, Text, Voice
Calls, Maps, etc.).
