Troubleshooting
250 BlackBerry Wireless Handheld
Prompt For Server Trust fields to your preference. Click the trackwheel to view the menu. Click
Save. You return to the Options screen.
Contact your service provider or network operator for more information on WTLS and available
services.
Calendar
I am using wireless calendar synchronization and I deleted a meeting request from
my handheld. Now the appointment is not on my handheld or in my desktop
Calendar. Why are meeting requests being deleted from my handheld and desktop
calendars?
If you do not respond to a meeting request (either on your handheld or on your desktop) and you
delete the meeting request from the handheld's Messages screen, the appointment is deleted
and removed from both your handheld and desktop calendars. To avoid inadvertently missing a
meeting, always respond to meeting requests either on your desktop or from the handheld.
Why is my handheld not synchronizing over the wireless network?
The BlackBerry Enterprise Server, not the desktop software, controls wireless calendar
synchronization. To synchronize your handheld Calendar over the wireless network, verify that
you are enabled on a BlackBerry Enterprise Server version 2.1 or later. Contact your system
administrator to determine whether your company is using this server software version.
Home screen
How do I return to the Home screen?
The screen that displays the applications icons and the date and time is called the Home screen.
Press the Escape button to close application screens and return to the Home screen.
You can also click Close on an application menu or, on the Options screen, click [Return to Home
Screen].
LCD screen
What can I do if my LCD screen is faint?
If you are operating your handheld in low light conditions, use the backlighting feature. While the
handheld is on, press the Power button to activate backlighting. Backlighting turns off after ten
seconds if you do not press a key or use the trackwheel. You can turn off the backlighting
manually by pressing the Power button again.
The handheld backlighting turns on automatically when you receive an incoming phone call.
If your screen is faint all the time, check the Screen/Keyboard option on the Options screen.
Refer to "Screen/Keyboard" on page 240 for more information on setting these fields.
Integration with
new or ISP email
account
If you use the BlackBerry Desktop Redirector for Microsoft Exchange to
forward your email messages, you cannot configure your handheld
Calendar for wireless calendar synchronization.
