Troubleshooting
264 BlackBerry Wireless Handheld
Why is my handheld not synchronizing over the wireless network?
The BlackBerry Enterprise Server, not the desktop software, controls wireless calendar
synchronization. To synchronize your handheld Calendar over the wireless network, verify that
you are enabled on a BlackBerry Enterprise Server version 2.1 or later. Contact your system
administrator to determine whether your company is using this server software version.
Home screen
How do I return to the Home screen?
The screen that displays the applications icons and the date and time is called the Home screen.
Press the Escape button to close application screens and return to the Home screen.
You can also click Close on an application menu or, on the Options screen, click [Return to Home
Screen].
LCD screen
What can I do if my LCD screen is faint?
If you are operating your handheld in low light conditions, use the backlighting feature. While the
handheld is on, press the Power button to activate backlighting. Backlighting turns off after ten
seconds if you do not press a key or use the trackwheel. You can turn off the backlighting
manually by pressing the Power button again.
The handheld backlighting turns on automatically when you receive an incoming phone call.
If your screen is faint all the time, check the Screen/Keyboard option on the Options screen.
Refer to "Screen/Keyboard" on page 254 for more information on setting these fields.
Maintenance
I accidentally dropped my handheld in water and now it does not work. What should I
do?
While a few drops of moisture should not damage your handheld, you should avoid placing it in
direct contact with liquids. If your handheld is exposed to liquid and stops operating, let it dry out
completely, allowing time for internal components to dry. If it does not begin to work again when
it is dry, contact your service provider or network operator.
How can I reset my handheld?
On rare occasions, the handheld might report an internal handheld error message, and instruct
you to press
R to reset. You can also reset the handheld by pressing the Alt key and the Right
Shift key and the Backspace key.
Integration with
new or ISP email
account
If you use the BlackBerry Desktop Redirector for Microsoft Exchange to
forward your email messages, you cannot configure your handheld
Calendar for wireless calendar synchronization.
