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Thank You
USER'S GUIDE
38P9 SERIES 220-240V
Safety Instructions
Product View
Assembly
Operations
Maintenance and Care
Guarantee
Troubleshooting
Consumer Care
3
4
5
5-8
8
11
9
12
Replacement Parts
10
COMPACT
PLUS
QUICKwash
www.bissell.com
Thanks for buying a BISSELL deep cleaner
We’re glad you purchased a BISSELL deep cleaner. Everything we know
about floor care went into the design and construction of this complete,
high-tech home cleaning system.
Your BISSELL deep cleaner is well made, and we back it with a limited
two year guarantee. We also stand behind it with a knowledgeable,
dedicated Consumer Care department, so, should you ever have a
problem, you’ll receive fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL
is a global leader in the design, manufacture, and service of high quality
homecare products like your deep cleaner.
Thanks again, from all of us at BISSELL.
Mark J. Bissell
Chairman & CEO
2
www.bissell.com
3
When using an electrical
appliance,
basic precautions should be observed,
including the following:
READ ALL INSTRUCTIONS BEFORE
USING YOUR DEEP CLEANER.
WARNING:
To reduce the risk of fire,
electric shock, or injury:
Unplug from electrical socket when
not in use and before servicing.
This appliance can be used by chil-
dren aged from 8 years and above
and persons with reduced physical,
sensory and mental capabilities or
lack of experience and knowledge if
they have been given supervision or
instruction concerning use of the appli-
ance in a safe way and understand
the hazards involved. Cleaning and
user maintenance shall not be made
by children without supervision.
Children should be supervised to ensure
that they do not play with the appliance.
If the supply cable is damaged, it must
be replaced by the manufacturer, its
service agent or similarly qualified
persons in order to avoid a hazard.
Do not leave appliance when plugged in.
Do not modify earthed plug.
To reduce the risk of electric shock: Use indoors
only. Do not expose to rain. Store indoors.
Do not allow to be used as a toy.
Use only as described in the user guide.
Use only manufacturer’s recommended attachments.
Do not use with damaged cable or plug.
Do not immerse in water or liquid.
If appliance is not working as it should, has been
dropped, damaged, left outdoors, or dropped
into water; do not attempt to operate it and have
it repaired at an authorized service center.
Liquid or steam must not be directed towards
equipment containing electrical components.
Do not pull or carry by cable, use cable as
a handle, close door on cable, or pull cable
around sharp edges or corners.
Do not run appliance over cable.
Keep cable away from heated surfaces.
Do not unplug by pulling on cable.
To unplug, grasp the plug, not the cable.
Do not handle plug or appliance with wet hands.
Do not put any object into openings.
Do not use with any opening blocked; keep
free of dust, lint, hair, and anything that may
reduce air flow.
Keep hair, loose clothing, fingers, and all parts
of body away from openings and moving parts.
Turn off all controls before unplugging.
Use extra care when cleaning on stairs.
Do not use to pick up flammable or combustible
liquids, such as petrol, or use in areas where
they may be present.
Do not pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.)
Do not use appliance in an enclosed space
filled with vapors given off by oil base paint,
some mothproofing substances, flammable dust,
or other explosive or toxic vapors.
Do not pick up hard or sharp objects such as
glass, nails, screws, coins, etc.
Keep appliance on a level surface.
Do not carry appliance while in use.
If your appliance is fitted with a nonrewireable
BS 1363 plug it must not be used unless a 13
amp (ASTA approved to BS 1362) fuse is fit-
ted in the carrier contained in the plug. Spares
may be obtained from your BISSELL supplier.
If for any reason the plug is cut off, it must be
disposed of, as it is an electric shock hazard
should it be inserted into a mains socket.
SAVE THESE
INSTRUCTIONS
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
WARNING:
This appliance must be earthed
.
WARNING:
To reduce the risk of fire and electric shock –
use indoors only. Do not immerse. Use only on
surfaces moistened by the cleaning process.
Use only bissell cleaning products intended for
use with this machine.
WARNING:
To reduce the risk of electric shock, always
install float before any wet pick-up operation
IMPORTANT
FOR OPERATION ON A 220-240 VOLT
A.C. 50/60 Hz POWER SUPPLY ONLY.
IMPORTANT SAFETY INSTRUCTIONS
update per new
template
www.bissell.com
4
Upper Body
Removable
Nozzle
Product view
Cleaning fluid
Keep plenty of genuine BISSELL 2X formula on hand so you can clean and protect
whenever it fits your schedule. Always use genuine BISSELL deep cleaning formulas.
Non-BISSELL cleaning solutions may harm the machine and will void the guarantee.
Spray Trigger
Upper
Handle
Retractable
Handle Lock
Power Cord
Collection
Tank Latch
Collection
Tank Latch
WARNING:
To reduce the risk of fire and
electric shock due to internal
component damage, use only
BISSELL cleaning formulas intend-
ed for use with the deep cleaner.
Vent Cover
(Foam Filter)
650 mL
Stain
Pretreat
#1147E
1.5L 2X
Wash
& Refresh
Natural
Orange
Formula
#1146E
1.5 L 2X
Wash &
Protect PET
Pet Stain
& Odour
Formula w/
Scotchgard
Protector
#1087E
1.5 L 2X
Wash &
Protect PRO
Professional
Stain &
Odour
Formula w/
Scotchgard
Protector
#1089E
1.5 L 2X
Wash
& Protect
Stain
& Odour
Formula w/
Scotchgard
Protector
#1086E
1.5 L 2X
Wash &
Refresh
Blossom
& Breeze
Fragrance
Formula w/
Febreze®
Freshness
#1078E
1.5 L 2X
Wash &
Refresh
Cotton
Fresh Formula
w/Febreze®
Freshness
#1079E
Quick Release
Cord Wrap
Your deep cleaner assembles quickly and
easily. The only tool you will need for
assembly is a Phillips head screwdriver.
1. Locate the screw pack, which is taped
to the upper handle.
2. Slide the upper body onto the lower
body, taking care not to leave a gap
between the upper and lower body.
3. Firmly holding the upper body, screw the
2 screws into the holes marked with arrows.
TIP: If you are having difficulty tightening the
screws, remove, re-insert, and tighten again.
4.
After tightening the screws, ensure proper fit
between the upper and lower body by trying
to separate the two. If assembled properly,
there should be no gap. If a gap appears
between the two (see picture at right), continue
to tighten the screws until no gap is present.
5. Slide upper handle into upper body by
aligning the pin and sliding into place.
NOTE: Be sure to secure upper
handle before lifting. Rotate handle
lock clockwise to secure.
6. Place solution tank on back of unit.
7. Wrap power cord.
Assembly is now complete.
Special Features
DirtLifter
Powerbrush
The DirtLifter PowerBrush is designed to
enhance cleaning performance. The bristle
pattern safely lifts out the deep down dirt while
gently grooming carpet fibers. The floating
suspension self-adjusts to all carpet heights.
When the power is ON and the machine is in
the upright position, your carpet is protected
because the brush is lifted up off the carpet.
Scotchgard™ Protector
Carpet protection applied at the mill typically
wears down over time from heavy foot traffic and
everyday cleaning, including deep cleaning. To
help restore this important protection, only BISSELL
offers cleaning formulas with Scotchgard protector.
This offers extra protection against dirt and tough
stains to keep your carpets looking good longer.
www.bissell.com
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
deep cleaner assembles quickly and
Assembly
5
Operations
2.
5. 6.
3.
pin
CORRECTINCORRECT
4.
www.bissell.com
Operations
6
Special Features continued
Microban® antibacterial
product protection
Microban antibacterial product protection is
built into key components to help prevent
the growth of harmful common household
bacteria. It helps to keep the unit fresher and
cleaner between uses.
Before you clean
1. Move furniture to another area if
cleaning an entire room. (Optional)
2. Vacuum carpet thoroughly.
3. Plan your cleaning route to leave an exit
path. It is best to begin cleaning in the
corner farthest from your exit.
4. Pretreating (optional) Pretreat
stubborn stains and highly soiled carpet
in hallways and other high-traffic areas.
4a. Generously spray BISSELL Stain
Pretreat evenly over soiled area.
Caution: DO NOT OVER
WET CARPET
4b. Wait 3-5 minutes before deep cleaning.
Fill the tank
1. Remove the solution tank by lifting
it straight up, then away from the
lower body.
2. Unscrew the black cap at the
bottom of the solution tank.
3. Fill with hand hot (60°C/140°F MAX)
tap water to the WATER line. Fill the rest
of the tank with BISSELL 2X Formula
to the FORMULA line. Replace and
tighten the black cap.
NOTE: Do not boil or microwave
water as it can damage the tank.
4. Place solution tank on lower body.
4.3.
2.
1.
WARNING:
To reduce the risk of fire, use
only BISSELL advanced deep
cleaning formula for full size
machines in your deep cleaner.
Use of cleaning formulas that
contain lemon or pine oil may
damage this appliance and void
the guarantee. Chemical spot
cleaners or solvent-based soil
removers should not be used.
These products may react with
the plastic materials used in your
deep cleaner causing cracking
or pitting.
www.bissell.com
7
2a.
3.
2.
3.
2b.
4.
Power
Recline
Carpet cleaning
1. Plug into proper outlet.
2. Adjust the retractable handle by turning
the lock counterclockwise and lifting
the handle up. Turn the lock clockwise
to secure.
3. With foot, press the red power lever,
located on the back of the machine.
NOTE: The handle must be fully
extended for the spray trigger
to function properly.
4. With foot, press the recline lever
located next to power lever.
5. Cleaning Strokes. While pressing the
spray trigger, make one slow forward
wet pass and another one back.
Caution: Do not overwet.
6. Release the spray trigger and make one
slow forward and backward pass over
the same area.
7. Repeat steps 5 and 6 until solution
being pulled up appears clean.
8. Empty the collection tank when dirty
water reaches the full line, or when
the solution tank is empty.
Empty the collection tank
1. With foot, press the red power lever to
turn unit off and then unplug power cord
from outlet.
2. Remove the collection tank from base of unit.
2a. Release collection tank latches
(on each side) by pulling up from the
bottom of latch and then out.
2b. Carefully remove tank by lifting
up on the tank handle.
3. Carry collection tank to a toilet or
sink. To empty, pour out contents
using opening at back of tank.
4. Rinse collection tank thoroughly and
replace on unit.
5. Refill solution tank and continue cleaning.
Operations
www.bissell.com
Operations
Maintenance and care
8
Cleaning after use
1. Unplug the unit.
2. Remove and rinse collection tank thoroughly.
3. Remove tank vent & foam filter (located
on top of the collection tank) and rinse.
4. Clean nozzle window by lifting latch
and removing nozzle from machine.
Rinse under running water.
5. When finished, replace nozzle and
secure with latch.
NOTE: For best results, it is
recommended that the nozzle
is cleaned after each use.
6. Remove lint and hair from red gasket in
base of unit. (Do not remove gasket)
7. Replace the collection tank on the base
of the machine and secure with latches.
Machine storage
For best results, a few simple steps
can assure your machine is well
maintained after your cleaning
is complete.
1. Wrap power cord around Quick Release
Cord Wrap™ on side of the machine.
2. Wipe all surfaces with a soft cloth. Store
cleaner upright in a protected, dry area.
NOTE: You may have cleaning
solution remaining in the solution
tank. You may store your machine
this way for the next cleaning
task, but never keep dirty water
in the collection tank.
CAUTION:
Do not store unit where
freezing may occur.
Damage to internal
components may result.
WARNING:
To reduce the risk of injury from
moving parts and/or electrical
shock, turn power switch OFF
and disconnect plug from
electrical outlet before
performing maintenance or
troubleshooting checks.
5. 6.
3. 4.
www.bissell.com
9
Troubleshooting
Reduced Spray OR No Spray
Possible causes Remedies
1. Solution tank empty 1. Refill tank with water and formula
2. Lint screen on solution tank cap clogged 2. Soak solution tank cap in warm water and then rinse under
running water
3. Spray nozzle clogged 3. Clean spray nozzle by rinsing under water
4. Upper handle is not in the upright and locked position 4. Rotate the retractable handle lock, pull handle up and return
the handle lock to the locked position.
5. Upper body not attached properly 5. Repeat steps 2-4 on page 5.
Deep cleaner not picking up cleaning solution
Possible causes Remedies
1. Collection tank not aligned/secured 1. Check tank alignment and secure with side latches
2. Collection tank full 2. Empty tank
3. Removable nozzle installed improperly 3. Unplug unit. Align two "hooks" into bottom first, then snap
into place on top
4. Removable nozzle full of debris 4. Unplug unit. Remove nozzle and rinse under running water
5. Red lint screen under collection tank clogged 5. Remove debris from lint screen
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.
www.bissell.com
10
Replacement parts
Below please find a list of common replacement parts. While not all of these
parts may have come with your specific machine, all are available to you for
purchase, if desired.
Item Part No. Part Name
1 203-5661 Solution Tank (Includes Cap and Insert Assembly)
2 203-8246 Collection Tank
3 203-5546 DirtLifter™ PowerBrush
4 203-8224 Nozzle
5 203-5541 Solution tank cap & insert
6 203-5683 Hard Floor Tool
*Not all parts are included with every model.
6
1
2
5
3
Cleaning Formula: Refer to bottom of page 4 of this guide
for a full selection of cleaning formula available for purchase.
4
www.bissell.com
11
Guarantee
This Guarantee only applies outside of the USA and Canada. It is provided by BISSELL International
Trading Company BV (“BISSELL”).
This Guarantee is provided by BISSELL. It gives you specific rights. It is offered as an additional
benefit to your rights under law. You also have other rights under law which may vary from country
to country. You can find out about your legal rights and remedies by contacting your local consumer
advice service. Nothing in this Guarantee will replace or lessen any of your legal rights or
remedies. If you need additional instruction regarding this Guarantee or have questions regarding
what it may cover, please contact BISSELL Consumer Care or contact your local distributor.
This Guarantee is given to the original purchaser of the product from new and is not transferable.
You must be able to evidence the date of purchase in order to claim under this Guarantee.
Limited Two-Year Guarantee
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, BISSELL will for two years from
the date of purchase by the original purchaser repair or replace (with new or remanufactured
components or products), at BISSELL’s option, free of charge, any defective or malfunctioning part
or product.
BISSELL recommends that the original packaging and evidence of the date of purchase be kept
for the duration of the Guarantee period in case the need arises within the period to claim on
the Guarantee. Keeping the original packaging will assist with any necessary re-packaging and
transportation but is not a condition of the Guarantee.
If for your product is replaced by BISSELL under this Guarantee, the new item will benefit from
the remainder of the term of this Guarantee (calculated from the date of the original purchase).
The period of this Guarantee shall not be extended whether or not your product is repaired
or replaced.
*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE GUARANTEE
This Guarantee applies to products used for personal domestic use and not commercial or hire
purposes. Consumable components such as filters, belts and mop pads, which must be replaced or
serviced by the user from time to time, are not covered by this Guarantee.
This Guarantee does not apply to any defect arising from fair wear and tear. Damage or malfunc-
tion caused by the user or any third party whether as a result of accident, negligence, abuse,
neglect, or any other use not in accordance with the User Guide is not covered by this Guarantee.
An unauthorised repair (or attempted repair) will void this Guarantee whether or not damage has
been caused by that repair/attempt.
Removing or tampering with the Product Rating Label on the product or rendering it illegible will
void this Guarantee.
SAVE AS SET OUT BELOW BISSELL AND ITS DISTRIBUTORS ARE NOT LIABLE FOR ANY LOSS OR
DAMAGE THAT IS NOT FORESEEABLE OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT INCLUDING WITHOUT
LIMITATION LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, LOSS OF
OPPORTUNITY, DISTRESS, INCONVENIENCE OR DISAPPOINTMENT. SAVE AS SET OUT BELOW
BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
BISSELL does not exclude or limit in any way its liability for (a) death or personal injury caused by
our negligence or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent
misrepresentation; (c) or for any other matter which cannot be excluded or limited under law.
www.bissell.com
12
If your BISSELL product should require service:
Call BISSELL Consumer Care at the numbers below and we will give you the location of
a BISSELL Authorized Service Center in your area. If you have questions about your guarantee
or need replacement parts please contact the numbers below.
Or visit the BISSELL website - www.bissell.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt.
It provides proof of purchase date in the event
of a guarantee claim. See Guarantee on page 11
for details.
Do not throw the appliance away with the normal
household waste at the end of its life, but hand it in
at an official collection point for recycling. By doing
this you will help to preserve the environment.
Consumer care
For UK inquiries:
Monday - Thursday 9 am - 5 pm
Friday 9 am - 4 pm
BISSELL Homecare (Overseas) Inc.
Ground Floor
226 Berwick Avenue
Slough
Berkshire, SL1 4QT
United Kingdom
Telephone: 0844-888-6644
For all other inquiries:
Monday – Friday 8 am - 4 pm
BISSELL Homecare, Inc.
PO Box 1888
Grand Rapids, Michigan 49501 USA
Telephone: 01-616-453-4451
Fax: 01-616-453-1383
©2013 BISSELL Homecare, Inc
All rights reserved. Printed in China
Part Number 160-3156
Rev 12/13
Visit our website at:
www.bissell.com
Scotchgard is a trademark of 3M
Microban® is a registered
trademark of Microban Products
Company
Febreze is a trademark of The
Proctor & Gamble Company,
Cincinnati, Ohio used under
license by BISSELL Homecare, Inc.
1

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