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MULTIREACH
ION
2-IN-1 CORDLESS VACUUM
USER GUIDE
1311, 1312 SERIES
www.BISSELL.com
2
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE
USING YOUR VACUUM.
When using an electrical appliance, basic precautions should be observed, including the following:
This model is for household use only.
SAVE THESE INSTRUCTIONS
FOR FUTURE USE
WARNING
TO REDUCE THE RISK
OF FIRE, ELECTRIC
SHOCK, OR INJURY:
» This appliance can be used by
children aged from 8 years and
above and persons with reduced
physical, sensory or mental
capabilities or lack of experience
and knowledge if they have been
given supervision or instruction
concerning use of the appliance
in a safe way and understand
the hazards involved. Children
shall not play with the appliance.
Cleaning and user maintenance
shall not be made by children
without supervision.
» Do not use outdoors or on
wet surfaces.
» Do not allow to be used as a toy.
» Close attention is necessary
when used by or near children.
» Do not use for any purpose
other than described in this
Users Guide.
» Use only manufacturers
recommended attachments.
» Do not use with damaged cord
or plug.
» If appliance is not working as
it should, has been dropped,
damaged, left outdoors, or
dropped into water, have it
repaired at an authorized
service center.
» Do not pull or carry by cord, use
cord as a handle, close a door on
cord, or pull cord around sharp
edges or corners. Do not run
appliance over cord. Keep cord
away from heated surfaces.
» Do not unplug by pulling on cord.
To unplug, grasp the plug, not
the cord.
» Do not handle charging base,
including plug and charging base
terminal with wet hands.
» Do not charge the unit outdoors.
» Use only the charger supplied by
the manufacturer to recharge.
» Do not incinerate the appliance
even if it severely damaged. The
batteries can explode in a fire.
» Do not put any object into
opening.
» Do not use with any opening
blocked.
» Keep openings free of dust, lint,
hair and anything that may
reduce airflow.
» Keep hair, loose clothing, fingers,
and all parts of body away from
openings and moving parts.
» Use extra care when cleaning
stairs.
» Do not pick up flammable
materials (lighter fluid, gasoline,
kerosene, etc.) or use in the pres
-
ence of explosive liquids
or vapors.
» Always turn off this appliance
before connecting or
disconnecting the motorized
nozzle.
» Do not pick up toxic material
(chlorine bleach, ammonia,
drain cleaner, etc.).
» Do not use vacuum cleaner in an
enclosed space filled with vapors
given off by oil base paint, paint
thinner, some moth proofing
substances, flammable dust, or
other explosive or toxic vapors.
» Do not pick up hard or sharp
objects such as glass, nails,
screws, coins, etc.
» Do not pick up anything that
is burning or smoking, such as
cigarettes, matches, or hot ashes.
» Do not use without dust cup or
filters in place.
» Use only on dry, indoor surfaces.
» Keep appliance on a level surface.
WARNING
TO REDUCE THE RISK OF ELECTRIC SHOCK - NOT USE OUTDOORS
OR ON WET SURFACES. RISK OF FIRE OR INJURY TO PERSONS -
NO USER - REPLACEABLE PARTS INSIDE. USE ONLY WITH THE
CHARGER MANUFACTURED BY SIL, MODEL SSA-340100EU for
25v, SSA-250100EU for 18v.
EN
www.BISSELL.com
3
Th for buying a BISSELL vacuum
We’re glad you purchased a BISSELL
vacuum. Everything we know about
floor care went into the design and
construction of this complete,
high-tech home cleaning system.
Your BISSELL vacuum is well made,
and we back it with a limited
two-year warranty. We also stand
behind it with a knowledgeable,
dedicated Consumer Care
department, so, should you ever
have a problem, you’ll receive fast,
considerate assistance.
My great-grandfather invented the
floor sweeper in 1876. Today, BISSELL
is a global leader in the design,
manufacture, and service of high
quality homecare products like your
BISSELL vacuum.
Thanks again, from all of us
at BISSELL.
Mark J. Bissell
Chairman & CEO
Safety Instructions...........2
Product View................4
Assembly ...................5
Operations ................6-8
Maintenance & Care .........9
Troubleshooting ............10
Replacement Parts ..........11
Guarantee ..................12
Consumer Care.............12
WARNING
AN ACTION OR ATTENTION IS NEEDED TO THIS AREA IN
ORDER
TO REDUCE THE RISK OF ELECTRIC SHOCK, FIRE, OR INJURY
GUIDE
READ USER GUIDE FOR COMPLETE SAFETY AND USER
INSTRUCTIONS
WEEE
DO NOT THROW THE APPLIANCE AWAY WITH THE NORMAL
HOUSHOLD WASTE AT THE END OF ITS LIFE, BUT HAND IT
IN AT AN OFFICIAL COLLECTION POINT FOR RECYCLING. BY
DOING THIS YOU WILL HELP TO PRESERVE THE ENVIRONMENT.
EN CZ DA DE FI FR HU IT NL NO PO SLO SWE
2-12 13-24 25-36 37-48 49-60 61-72 73-84 85-96 97-108 109-120 121-132 133-144 145-156
EN
4
1 Power/Brush Roll On/Off/Suction
Power Control/EdgeReach
2 2-Way Folding Handle Release
3 Hand Vacuum Power Button
4 Dirt Cup Release
5 Charging Light Indicator
6 Detachable Hand Vacuum
7 Dirt Cup
8 Washable Filter Cup
9 Swivel Head
10 Crevice Tool with Dusting Brush
11 Charging Adapter Plug
12 Charging Base
13 High Reach Extension Wand (optional)
Product View
WARNING
Do not plug in your vacuum cleaner until
you are familiar with all instructions and
operating procedures.
WARNING
Plastic film can be dangerous. To avoid
danger of suocation, keep away from
babies and children.
11
10
12
13
www.BISSELL.com
WARNING
To reduce the risk of electric shock, turn
power switch o and disconnect polarized
plug from electrical outlet before performing
maintenance or troubleshooting checks.
5
4
3
8
7
9
6
1
2
EN
5
Asmbly
WARNING
Do not plug in your vacuum cleaner until
you are familiar with all instructions and
operating procedures.
www.BISSELL.com
0%-32% 33%-65% 66%-99% 100%
4
Hours
0%-32%
33%-65%
66%-99%
100%
EN
6
Operatis
www.BISSELL.com
WARNING
Do not operate cleaner with damp or wet filters
or without vacuum bags and all filters in place.
a.
c.
b.
d.
ON / OFF
+
Suction Power
Suction
Power
EN
7
Operatis
WARNING
To reduce the risk of electric shock, turn power switch o
and disconnect polarized plug from electrical outlet before
performing maintenance or troubleshooting checks.
www.BISSELL.com
EN
8
www.BISSELL.com
Operatis
EN
9
Mainnce & Care
Brush roll reset:
If larger debris becomes lodged in the foot of
the unit and the brush roll shuts off, turn the unit
off and remove the obstruction. Wait approxi-
mately 15 seconds for the motor to cool down
before turning back on. Brush will function again
after allowing time to cool down.
Disposal of Batteries
If your MultiReach Ion Series is to be disposed of,
the batteries should be removed and disposed
of properly.
1. IMPORTANT: Unplug Charger and discharge
the unit completely.
2. Remove hand vac from unit and remove
dirt cup from handle.
3. Remove (2) Phillips head screws and
remove the lens from the hand vacuum.
4. Remove (2) Phillips head screws from
the hand vacuum cover.
5. Lift off the hand vacuum cover.
6. Take out push rod.
7. Remove (5) Phillips head screws from
the side of the hand vacuum.
8. Remove the entire battery assembly from
the cover.
9. Cut wires from the PCB and wrap the
wire ends with insulation tape.
10. Keep Battery Pack together – DO NOT
separate individual batteries. For specific
disposal instructions of batteries, please
follow local regulations.
11. Hand in remainder of product at an official
collection point for recycling.
www.BISSELL.com
CAUTION
Disconnecting the battery will destroy the appliance and
invalidate the warranty.
7.
7.
5 screws
WARNING
DO NOT ABUSE BATTERY. DISPOSE OF BATTERY
PROPERLY.
EN
10
www.BISSELL.com
10
Trbleshting
WARNING
To reduce the risk of electric shock, turn power switch o
and disconnect polarized plug from electrical outlet before
performing maintenance or troubleshooting checks.
Problem Possible causes Remedies
Vacuum
won’t turn on
Battery isn’t fully charged Charge battery. Follow charging
battery instructions on page 5
Wrong charger being used Be sure to use only the charger sup-
plied with your product. The label on
the detachable hand vacuum will list
which charger can be used
Brush roll
not turning
Brush roll is jammed Remove obstruction.
Follow instructions on page 7
Brush roll needs to be reset Follow instructions on page 7
Broken brush roll belt Visit www.bissell.com or call 0344
888 6644 to order replacement
parts
Vacuum
cleaner
has low
suction
Dirt container is full Empty dirt container
Dirt container is not installed
properly
Position container correctly and
snap firmly into place
Foot is loose Make sure foot is fully inserted into
body of unit
Filters need cleaning Follow filter instructions on page 7
Filters need replacing Visit www.bissell.com or call 0344
888 6644 to order replacement filters
Clog or obstruction in foot area Detach foot from main body and
examine and remove clog from ports
Visible dirt
escaping from
cleaner
Dirt container is full of debris Empty dirt container
Filter is missing or installed
incorrectly
Check filter for correct installation
Dirt container installed incorrectly Position container correctly and
snap firmly into place
Vacuum won’t
charge
Machine is in the ON position Set the machine in the OFF position
Not the correct charger Use only the charger that comes with
the machine
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
For any questions or concerns, BISSELL is happy to
be of service. Contact us directly at 0344 888 6644.
Please do
not return
this product
t o t h e s t o r e .
EN
11
Replacement Parts
Replacement Parts
These items are available for your BISSELL MultiReach Ion. Call 0344.888.6644
or visit www.BISSELL.com.
These items are available for your BISSELL MultiReach Ion. Call 0344.888.6644
or visit www.BISSELL.com.
1311 Series
1312 Series
PART # PART NAME PART # PART NAME
1604734 Filter
1604481 Washable Filter Cup
1604272 Crevice Tool with Dusting Brush 1604480 Dirt Cup Assembly
1605222 Charging Adapter Plug 1604487 Brush Roll
1604257 Stair & Upholstery Tool 1605426 Charging Base
PART # PART NAME PART # PART NAME
1604734 Filter
1604481 Washable Filter Cup
1604272 Crevice Tool with Dusting Brush 1604480 Dirt Cup Assembly
1605219 Charging Adapter Plug 1604487 Brush Roll
1604257 Stair & Upholstery Tool 1605425 Charging Base
www.BISSELL.com
Problem Possible causes Remedies
Vacuum
won’t turn on
Battery isn’t fully charged Charge battery. Follow charging
battery instructions on page 5
Wrong charger being used Be sure to use only the charger sup-
plied with your product. The label on
the detachable hand vacuum will list
which charger can be used
Brush roll
not turning
Brush roll is jammed Remove obstruction.
Follow instructions on page 7
Brush roll needs to be reset Follow instructions on page 7
Broken brush roll belt Visit www.bissell.com or call 0344
888 6644 to order replacement
parts
Vacuum
cleaner
has low
suction
Dirt container is full Empty dirt container
Dirt container is not installed
properly
Position container correctly and
snap firmly into place
Foot is loose Make sure foot is fully inserted into
body of unit
Filters need cleaning Follow filter instructions on page 7
Filters need replacing Visit www.bissell.com or call 0344
888 6644 to order replacement filters
Clog or obstruction in foot area Detach foot from main body and
examine and remove clog from ports
Visible dirt
escaping from
cleaner
Dirt container is full of debris Empty dirt container
Filter is missing or installed
incorrectly
Check filter for correct installation
Dirt container installed incorrectly Position container correctly and
snap firmly into place
Vacuum won’t
charge
Machine is in the ON position Set the machine in the OFF position
Not the correct charger Use only the charger that comes with
the machine
EN
12
©2014 BISSELL Homecare, Inc
Grand Rapids, Michigan
All rights reserved. Printed in China
Part Number 160-4717 Rev 10/14 RevA
Visit our website at: www.BISSELL.com
Csumer Guare
This Guarantee only applies outside of the USA and Canada. It is
provided by BISSELL International Trading Company BV (“BISSELL”).
This Guarantee is provided by BISSELL. It gives you specific rights.
It is offered as an additional benefit to your rights under law. You
also have other rights under law which may vary from country
to country. You can find out about your legal rights and remedies
by contacting your local consumer advice service. Nothing in this
Guarantee will replace or lessen any of your legal rights or remedies.
If you need additional instruction regarding this Guarantee or have
questions regarding what it may cover, please contact BISSELL
Consumer Care or contact your local distributor.
This Guarantee is given to the original purchaser of the product from
new and is not transferable. You must be able to evidence the date
of purchase in order to claim under this Guarantee.
Limited Two-Year Guarantee
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below,
BISSELL will for two years from the date of purchase by the
original purchaser repair or replace (with new or remanufactured
components or products), at BISSELL’s option, free of charge, any
defective or malfunctioning part or product.
BISSELL recommends that the original packaging and evidence
of the date of purchase be kept for the duration of the Guarantee
period in case the need arises within the period to claim on the
Guarantee. Keeping the original packaging will assist with any
necessary re-packaging and transportation but is not a condition of
the Guarantee.
If for your product is replaced by BISSELL under this Guarantee,
the new item will benefit from the remainder of the term of this
Guarantee (calculated from the date of the original purchase). The
period of this Guarantee shall not be extended whether or not
your product is repaired or replaced.
*EXCEPTIONS AND EXCLUSIONS FROM
THE TERMS OF THE GUARANTEE
This Guarantee applies to products used for personal domestic use and
not commercial or hire purposes. Consumable components such as
filters, belts and mop pads, which must be replaced or serviced by the
user from time to time, are not covered by this Guarantee.
This Guarantee does not apply to any defect arising from fair wear
and tear. Damage or malfunction caused by the user or any third
party whether as a result of accident, negligence, abuse, neglect, or
any other use not in accordance with the User Guide is not covered
by this Guarantee.
An unauthorised repair (or attempted repair) will void this Guarantee
whether or not damage has been caused by that repair/attempt.
Removing or tampering with the Product Rating Label on the
product or rendering it illegible will void this Guarantee.
SAVE AS SET OUT BELOW BISSELL AND ITS DISTRIBUTORS ARE NOT
LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE
OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT INCLUDING
WITHOUT LIMITATION LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS
INTERRUPTION, LOSS OF OPPORTUNITY, DISTRESS, INCONVENIENCE OR
DISAPPOINTMENT. SAVE AS SET OUT BELOW BISSELL’S LIABILITY WILL
NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
BISSELL DOES NOT EXCLUDE OR LIMIT IN ANY WAY ITS LIABILITY FOR
(A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE
NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS; (B)
FRAUD OR FRAUDULENT MISREPRESENTATION; (C) OR FOR ANY OTHER
MATTER WHICH CANNOT BE EXCLUDED OR LIMITED UNDER LAW.
Csumer Care
If your BISSELL product should require
service or to claim under our Limited
Two-Year Guarantee, please visit:
Website or E-mail:
www.UK.BISSELL.com
For UK inquiries:
Telephone: 0344 888 6644
Monday – Thursday 9am - 5pm
Friday 9am - 4pm
BISSELL Homecare (Overseas) Inc.
Ground Floor
226 Berwick Avenue
Slough, Berkshire, SL1 4QT
United Kingdom
Replacement parts and accessories are
available for purchase. To purchase visit
www.BISSELL.com
Visit the BISSELL website: www.BISSELL.com
When contacting BISSELL, have model number of cleaner available.
Please record your Model Number: _____________ Please record your Purchase Date: _____________
NOTE: Please keep your original sales receipt. It provides proof of the date
of purchase in the event of a Guarantee claim. See Guarantee for details.
3

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