Getting started .............................................................................................................................5
Getting to know your monitor ................................................................................................7
Front view .....................................................................................................................................................7
Back view ......................................................................................................................................................7
How to assemble your monitor hardware ...........................................................................9
How to detach the base .........................................................................................................................13
Using the monitor wall mounting kit ...................................................................................................14
Getting the most from your BenQ monitor ......................................................................15
How to install the monitor on a new computer ..............................................................................16
How to upgrade the monitor on an existing computer .................................................................17
How to install on Windows 8 system (selected models only) .....................................................18
How to install on Windows 7 system ................................................................................................19
How to install on Windows Vista systems ........................................................................................20
How to adjust your monitor .................................................................................................22
The control panel ....................................................................................................................................22
Hot key mode ...........................................................................................................................................23
Main menu mode .....................................................................................................................................25
Need more help? .....................................................................................................................................41
5 Getting started
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Stand
Monitor Base
Quick Start Guide
CD-ROM
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: D-Sub
(Optional accessory)
6 Getting started
Video Cable: DVI-D
(Optional accessory for models with DVI
inputs)
Video Cable: HDMI
(Optional accessory for models with HDMI
inputs)
Audio Cable
(Optional accessory for models with
speakers)
• Available accessories and the pictures shown here may differ from the actual contents and the product
supplied for your region. And the package contents may subject to change without prior notice. For cables
that are not supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
7 Getting to know your monitor
Getting to know your monitor
Front view
Back view
1.Control buttons
2.Power button
1
2
3.Speakers (for models with speakers)
4.Input and output ports (vary by model,
see Input and output ports on page 8)
5.Kensington lock slot
33
5
4
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
8 Getting to know your monitor
Input and output ports
Available input and output ports may vary depending on your purchased model. Check the
Specification document on the provided CD for details.
Models with HDMI inputs1. AC power input jack
2. Audio Line In
3. Headphone jack
4. HDMI socket
5. DVI-D socket
6. D-Sub socket
Models with dual inputs and speakers
Models with dual inputs
GW2455H
123456
12356
156
13456
9 How to assemble your monitor hardware
How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending on
the purchased model.
1.Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like the
monitor packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Attach the monitor stand to the monitor base as
illustrated until it locks in place.
Gently attempt to pull them back apart to check that
they have properly engaged.
Orient and align the stand arm with the monitor, then
push them together until they click and lock into place.
10 How to assemble your monitor hardware
If the screen size is 27 inches, follow the illustrations on the
right to attach the monitor stand and the base.
Gently attempt to pull them back apart to check that
they have properly engaged.
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
1
2
3
5
4
11 How to assemble your monitor hardware
2. Connect the video cable
Do not use both DVI-D cable and D-Sub cable on the same
PC. The only case in which both cables can be used is if they
are connected to two different PCs with appropriate video
systems.
To Connect the D-Sub Cable
Connect the plug of the D-Sub cable (at the end
without the ferrite filter) to the monitor video socket.
Connect the other end of the cable (at the end with the
ferrite filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
To Connect the DVI-D Cable
Connect the plug of the DVI-D cable (at the end without
the ferrite filter) to the monitor video socket. Connect
the other end of the cable (at the end with the ferrite
filter) to the computer video socket.
Tighten all finger screws to prevent the plugs from
accidently falling out during use.
To Connect the HDMI Cable
Connect the plug of the HDMI cable to one of the two
HDMI ports on the monitor. Connect the other end of
the cable to the HDMI port of a digital output device.
If there is more than one video transmission method available
to you, you might want to take the picture quality of each
video cable into consideration before making the connection.
- Better quality: HDMI / DVI-D
- Good quality: D-Sub
The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.
3. Connect the audio cable.
Connect the audio cable between the socket on the
rear of the monitor (Line In) and your computer audio
outlet.
Either
Or
Or
12 How to assemble your monitor hardware
You may connect headphones to the headphone jack
found next to the Line In jack of the monitor.
Location of the Line In and headphone jacks may vary by
model. Check Input and output ports on page 8 for details.
4. Connect the power cable to the monitor.
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the
other end to a power outlet just yet.
5. Connect-to and turn-on the power.
Plug the other end of the power cord into a power
outlet and turn it on.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power button on
the right of the monitor.
Turn on the computer too, and follow the instructions
in Getting the most from your BenQ monitor on page
15 to install the monitor software.
To extend the service life of the product, we recommend that
you use your computer's power management function.
13 How to assemble your monitor hardware
How to detach the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
Protect the monitor and screen by clearing a flat open
area on your desk and placing a soft item like a towel on
the desk for padding, before laying the screen face down
on a flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing
the screen surface on an object like a stapler or a mouse will
crack the glass or damage the LCD substrate voiding your
warranty. Sliding or scraping the monitor around on your
desk will scratch or damage the monitor surround and
controls.
2.Push the locking clips upward to detach the
monitor base from the monitor stand arm.
While pushing the locking clips upward, detach the
stand base from the stand arm.
3. Remove the monitor stand.
Insert a pointed object such as a screwdriver to the
hole above the monitor stand arm, and then push the
screwdriver against the release button inside the hole.
Then pull the monitor stand backward away from the
monitor.
If the screen size is 27 inches, follow the illustration on the
right to detach the monitor base.
1
2
1
2
1
2
3
14 How to assemble your monitor hardware
Using the monitor wall mounting kit
The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit,
please read the precautions carefully.
Precautions:
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications for
weight information.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor base.
Lay the screen face down on a clean and well-padded
surface.
Detach the monitor base as instructed in How to
detach the base on page 13.
If the screen size is 27 inches, follow the illustration on the
right to detach the monitor stand.
In case you intend to use your monitor on the stand in the
future, please keep the monitor base, monitor stand, and
screws somewhere safe for future use.
2. Follow the instruction manuals of the wall
mount bracket you purchased to complete
the installation.
Use four M4 x 10 mm screws to fix a VESA standard wall
mount bracket to the monitor. Make sure that all screws are
tightened and secured properly. Consult a professional
technician or BenQ service for wall mount installation and
safety precautions.
1
2
1
2
15 Getting the most from your BenQ monitor
Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ LCD monitor, you should install the custom
BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.
The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its
Found New Hardware wizard.
Follow the wizard instructions until it asks you to select a monitor model. At that point, click
the
Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate
monitor model. Further details and step-by-step instructions for either an automatic (new) or
upgrade (existing) installation, see:
• How to install the monitor on a new computer on page 16.
• How to upgrade the monitor on an existing computer on page 17.
• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.
16 Getting the most from your BenQ monitor
How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.
1. Follow the instructions inHow to assemble your monitor hardware on page 9.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click
Next.
5. Look to confirm that the wizard has selected the correct name of your monitorand click
Next.
6. Click Finish.
7. Restart the computer.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor on an existing computer.
To find the suitable driver files for the purchased model, refer to the following table.
Driver filesSuitable models
GW2250GW2250 / GW2250E /GW2250M
GW2250HGW2250HM
GW2255GW2255 / GW2255E / GW2255M / GW2255HM
GW2450GW2450 / GW2450M
GW2450HGW2450HM
GW2455GW2455H / GW2455HE
GW2750GW2750
GW2750HGW2750HM
17 Getting the most from your BenQ monitor
How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for
Windows 8, Windows 7, and Windows Vista Operating System (OS).
Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and
letting Windows install the corresponding driver files from the CD. You need only steer it in
the right direction. Windows has an Upgrade Device Driver Wizard to automate the task and
guide you through the file selection and installation process.
See:
• How to install on Windows 8 system (selected models only) on page 18.
• How to install on Windows 7 system on page 19.
• How to install on Windows Vista systems on page 20.
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.
18 Getting the most from your BenQ monitor
How to install on Windows 8 system (selected models only)
1. Open Display Properties.
Move the cursor to the lower-right of the screen or press the Windows+ Cbuttons on the
keyboard to bring up the Charmbar. Go to Settings, Control Panel, Devices and Printers
and right-click the name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the
Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the
Update Driver Software window, select the option Browse my computer for
driver software
.
8. Click
Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.
19 Getting the most from your BenQ monitor
How to install on Windows 7 system
1. Open Display Properties.
Go to Start, Control Panel, Hardware and Sound, Devices and Printers and right-click the
name of your monitor from the menu.
Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,
and right-click the name of your monitor from the menu.
2. Select Properties from the menu.
3. Click the Hardware tab.
4. Click Generic PnP Monitor, and then the Properties button.
5. Click the Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the
Update Driver Software window, select the option Browse my computer for
driver software
.
8. Click Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
The drive letter for your CD drive may differ from the example above depending upon your system - it may be
'D:' or 'E:' or 'F:' etc.
20 Getting the most from your BenQ monitor
How to install on Windows Vista systems
1. Open Display Settings.
Right-click the desktop and select Personalizefrom the popup menu.
Select Display Settings from the Personalize appearance and sounds window.
The Display Settings window will display.
2. Click the Advanced Settings button.
The Generic PnP Monitor Properties window will display.
3. Click the Monitor tab and the Properties button.
4. Click Continue in the prompted User Account Control window.
5. Click the
Driver tab and the Update Driver button.
6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7. In the
Update Driver Software window, select the option Browse my computer for
driver software
.
8. Click
Browse and navigate to the following directory: d:\BenQ_LCD\Driver\ (where d is
the drive letter designator for the CD-ROM drive).
9. Select the correct folder name of your monitor from provided driver list, and click Next.
This will copy and install the appropriate monitor driver files to your computer.
10. Click Close.
You may be prompted to restart your computer after the driver update is complete.
The drive letter for your CD drive may differ from the example above depending upon your system – it may be
‘D:’ or ‘E:’ or ‘F:’ etc.
21 Picture optimization
Picture optimization
The easiest way to obtain an optimal display from an analog (D-Sub) input is to use the AUTO
key function. Press the AUTO key to optimize the currently displayed image to the screen.
If you wish, you can always adjust the screen geometric settings manually using geometry menu
items. To assist you in this endeavour, BenQ has provided a screen test image utility which you
can use to check for screen color, grayscale and line gradient display.
1. Run the test program auto.exe from CD-ROM. You could also use any other image, such as
the desktop of your operating system. However, we recommend that you use auto.exe. As
you run auto.exe, a test pattern displays.
2. Press the AUTO key on the monitor.
3. Press the MENU key to access the monitor On-Screen Display (OSD) menu.
4. Use the or keys to select DISPLAY and press the ENTER key to enter the menu.
5. If you notice a vertical noise (like a curtain effect-shimmering of vertical lines), press the
or keys to select Pixel Clock and press the ENTER key. Then press the or
keys to adjust the monitor until the noise disappears.
6. If you notice a horizontal noise, press the or keys to select Phase and press the
ENTER key. Then press the or keys to adjust the monitor until the noise
disappears.
When you connect a digital video output using a digital (DVI or HDMI) cable to your monitor, the AUTO key and
the Auto Adjustment function will be disabled, because the monitor will automatically display the best image.
Please ensure that the connected graphic card on your computer is set to the native resolution of the monitor
when you use the
AUTO key function.
22 How to adjust your monitor
How to adjust your monitor
The control panel
1.AUTO: Adjusts vertical position, phase, horizontal position and pixel clock automatically.
2.MENU key: Activates OSD main menu and return to the previous menu or exit OSD.
3. /Display Mode key (for models without speakers): For Up/Increase adjustment. The key
is the hot key for Display Mode.
/Volume key (for models with speakers): For Up/Increase adjustment. The key is the
hot key for Volume.
4. /Mode key (for models without Low Blue Light): For Down/Decrease adjustment. The
key is the hot key for Mode.
/
Mode key (for models with Low Blue Light): For Down/Decrease adjustment. The key
is the hot key for Low Blue Light.
5.
ENTER key: Enters sub menus and select items. For models with DVI inputs, this key is
also the hot key for Input.
6.Power: Turns the power on or off.
1
3
2
4
5
6
1
3
2
4
5
6
For models without speakers
For models with speakers
OSD = On Screen Display.
The hot keys will display a graduated scale for adjusting the value of that setting, and will only operate while the
OSD menu is not currently displaying. Hot key displays will disappear after a few seconds of no key activity. See
Hot key mode on page 23.
23 How to adjust your monitor
Hot key mode
The monitor keys perform as hot keys to provide direct access to particular functions
whenever the menu isn't currently displaying on-screen.
Display Mode hot key (for models without speakers)
Volume hot key (for models with speakers)
Mode hot key (for models without Low Blue Light)
Mode hot key (for models with Low Blue Light)
Press the key continually to switch
between Full and Aspect. The setting will
take effect immediately.
See also Display Mode on page 33.
Press the key to display the Volume
indicators. Further press the key will
increase the volume, while the key will
decrease the volume.
To Mute, press the Volume hot key for 3
seconds. To release Mute, press the
Volume hot key for 3 more seconds.
Press the key continually to switch
between the 6 modes for the main
window, including
Standard, Movie,
Game, Photo, sRGB, and Eco. The
setting will take effect immediately.
See alsoPicture Mode on page 32.
Press the key continually to switch
between the 4 modes for the main
window, including Multimedia, Web
Surfing
, Office, and Reading. The setting
will take effect immediately.
See also Low Blue Light on page 32.
24 How to adjust your monitor
Input hot key
Press the ENTERkey to toggle between
different PC video signal inputs that may
be connected to your monitor.
The setting will take effect immediately.
See alsoInput on page 36.
25 How to adjust your monitor
Main menu mode
You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor.
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. For models without certain functions,
their settings and related items will not appear on the menu.
Press the MENU key to display the following main OSD menu.
For more information on each menu, please refer to the following pages:
• Display menu on page 26
• Picture menu on page 28
• Picture Advanced menu on page 31
• Audio menu on page 35
• System menu on page 36
Depending on your purchased model,
different OSD menus are available.
1. Display
2. Picture
3. Picture Advanced
4. Audio (for models with speakers)
5. System
Use the (up) or (down) keys to
highlight a menu item, and press the
ENTER key to enter the Menu item
settings.
DISPLAY
MODE:
Standard
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
10
12
1
12
ENTERMENU
Exit
SelectMove
12345
The OSD menu languages may differ from the product supplied to your region,see “Language on page 37” under
“OSD Settings” for more details.
26 How to adjust your monitor
Display menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. For models without certain functions,
their settings and related items will not appear on the menu.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
DISPLAY and then press the ENTER
key to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
DISPLAY
MODE:
Standard
Auto Adjustment
H. Position
V. Position
Pixel Clock
Phase
10
12
1
12
ENTERMENU
Exit
SelectMove
ItemFunctionOperationRange
Auto
Adjustment
Optimizes and adjusts the
screen settings automatically
for you. The AUTOkey is a ‘hot
key’ for this function.
When you connect a digital video
output using a digital (DVI or
HDMI) cable to your monitor,
the AUTO key and the
Auto
Adjustment
function will be
disabled.
Press the ENTERkey to
select this option and
make adjustment.
H. PositionAdjusts the horizontal position
of the screen image.
Press the or keys
to adjust the value.
0 to 100
V. PositionAdjusts the vertical position of
the screen image.
0 to 100
Pixel ClockAdjusts the pixel clock
frequency timing to synchronize
with the analog input video
signal.
Not applicable to a digital
input signal.
See also: Picture optimization
on page 21.
0 to 100
27 How to adjust your monitor
PhaseAdjusts the pixel clock phase
timing to synchronize with the
analog input video signal.
Not applicable to a digital
input signal.
See also: Picture optimization
on page 21.
Press the or keys
to adjust the value.
0 to 63
ItemFunctionOperationRange
28 How to adjust your monitor
Picture menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. For models without certain functions,
their settings and related items will not appear on the menu.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
PICTURE and then press the ENTER
key to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
ItemFunctionOperationRange
BrightnessAdjusts the balance
between light and dark
shades.
Press the key to increase
the brightness and press the
key to decrease the
brightness.
0 to 100
ContrastAdjusts the degree of
difference between
darkness and lightness.
Press the key to increase
the contrast and press the
key to decrease the
contrast.
0 to 100
SharpnessAdjusts the clarity and
visibility of the edges of the
subjects in the image.
Press the key to improve
the crispness of the display
and press the key to
have softness effect on the
display.
1 to 5
Gamma Adjusts the tone luminance.
The default value is 3 (the
standard value for
Windows).
Press the key to increase
the gamma value (tone
becomes darker) and press
the key to decrease the
gamma value (tone becomes
lighter).
1~ 5
PICTURE
MODE:
Standard
Brightness
Contrast
Sharpness
Gamma
Color
AMA
12
10
1
ENTERMENU
SelectMoveBack
Premium
3
29 How to adjust your monitor
Color - Press ENTER to enter the Color menu.
Color
Temperature
Normal: Allows video and
still photographs to be
viewed with natural
coloring. This is the factory
default color.
Press the or keys to
select this option.
Bluish: Applies a cool tint to
the image and is factory
pre-set to the PC industry
standard white color.
Reddish: Applies a warm
tint to the image and is
factory pre-set to the news
print standard white color.
User Mode: The blend of
the Red, Green and Blue
primary colors can be
altered to change the color
tint of the image. Go to the
succeeding Red, Green,
and Blue menus to change
the settings.
Press the or keys
and the ENTER key to
select Red, Green, or Blue.
Then use the or keys
to make the color
adjustments.
RedTailors the image color tint.
Decreasing one or more of
the colors will reduce their
respective influence on the
color tint of the image. (e.g.
if you reduce the Blue level
the image will gradually take
on a yellowish tint. If you
reduce Green, the image
will become a magenta tint.)
Press the or keys to
adjust the value.
0 to 100
Green
Blue
HueAdjusts the degree of how
we perceive colors.
Press the or keys to
adjust the value.
0 to 100
SaturationAdjusts the purity degree of
colors.
Press the or keys to
adjust the value.
0 to 100
Reset ColorResets the custom color
settings to the factory
defaults.
Press the or keys to
change the settings.
• YES
• NO
Press MENU to leave the Color menu.
ItemFunctionOperationRange
30 How to adjust your monitor
AMAImproves the gray level
response time of the LCD
panel.
Press the or keys to
change the settings.
• Premium
• High
(recommended)
• OFF
ItemFunctionOperationRange
31 How to adjust your monitor
Picture Advanced menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. For models without certain functions,
their settings and related items will not appear on the menu.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
PICTURE ADVANCED and then press
the ENTER key to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
PICTUREADVANCED
MODE:
Standard
Picture Mode
Low Blue Light
Senseye Demo
Dynamic Contrast
Display Mode
Color Format
5
Standard
Multimedia
OFF
YUV
ENTERMENU
Exit
Select
Move
32 How to adjust your monitor
ItemFunctionOperationRange
Picture
Mode
Selects a picture mode that
best suits the type of images
shown on the screen.
• Standard - for basic PC
application.
• Low Blue Light - Decreases
the blue light emitted from
the display to reduce the
risk of blue light exposure
to your eyes.
• Movie - for viewing videos.
• Game - for playing video
games.
• Photo - for viewing still
images.
• sRGB - for better color
matching representation
with the peripheral devices,
such as printers, DSCs, etc.
• Eco - for saving electricity
with low power
consumption by providing
minimum brightness for all
running programs.
Press the or keys to
change the settings.
• Standard
• Low Blue Light
• Movie
• Game
• Photo
• sRGB
• Eco
Low Blue
Light
Decreases the blue light
emitted from the display to
reduce the risk of blue light
exposure to your eyes.
• Multimedia - For viewing
multimedia files.
• Web Surfing - For web
surfing.
• Office - For office works or
office environment.
• Reading - For reading
e-books or documents.
Press the or keys to
change the settings.
The value for each Low Blue
Light mode indicates how
much blue light is decreased
compared with the Standard
mode.
• Multimedia
(-30%)
• Web Surfing
(-50%)
• Office (-60%)
• Reading (-70%)
33 How to adjust your monitor
Senseye
Demo
Displays the preview of
screen images under the
selected mode from Picture
Mode. The screen will be
divided into two windows;
the left window demonstrates
images of Standard mode,
while the right window
presents the images under the
specified mode.
Press the or keys to
change the settings.
• ON
• OFF
Dynamic
Contrast
The function is to
automatically detect the
distribution of an input visual
signal, and then to create the
optimal contrast.
Press the ENTER key to
select this option. Press the
or keys to change
the settings.
0 to 5
Display
Mode
This feature is provided to
allow aspect ratios other than
16:9 or 16:10 (depending on
the purchased model) to be
displayed without geometric
distortion.
• Overscan - Slightly enlarges
the input image. Use this
feature to hide annoying
edge noise if present around
your image.
• Full - Scales the input image
to fill the screen. Ideal for
16:9 or 16:10 (depending on
the purchased model)
aspect images.
• Aspect - The input image is
displayed without geometric
distortion filling as much of
the display as possible.
Depending on the
purchased model, 16:9 or
16:10 images will fill the
screen horizontally while 4:3
or 5:4 images will fill the
screen vertically.
To find out the monitor aspect
ratio of the purchased model,
please check the Specification
document on the provided
CD.
Press the or keys to
change the settings.
The options under Display
Mode
will be different
depending on the input
signal sources.
• Overscan
• Full
• Aspect
ItemFunctionOperationRange
34 How to adjust your monitor
Color
Format
Determines the color space
(RGB or YUV) based on the
following detected video
signal:
• D-Sub (VGA) from PC: The
default Color Format is
RGB.
• D-Sub (Component) from a
video device: The default
Color Format is YUV.
You might need to manually set
the Color Format if colors
shown on the monitor screen
do not display properly.
• DVI (for models with DVI
inputs): Color Format is
automatically set to RGB.
• HDMI (for models with
HDMI inputs): Color
Format is not selectable. In
other words, Color Format
is automatically set
depending on the input
video source.
Press the ENTER key to
select this option. Press the
or keys to change
the settings.
• RGB
• YUV
HDMI RGB
PC Range
(for models
with HDMI
inputs)
Determines the range of
color scales. Select an option
that matches the RGB range
setting on the connected
HDMI device.
Press the ENTER key to
select this option. Press the
or keys to change
the settings.
• RGB (0 ~ 255)
• RGB (16 ~
235)
ItemFunctionOperationRange
35 How to adjust your monitor
Audio menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. For models without certain functions,
their settings and related items will not appear on the menu.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
AUDIO and then press the ENTER key
to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then press
the ENTER key to select that item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
AUDIO
MODE:
Standard
Volume
Mute
Audio Select
10
OFF
Auto Detect
ENTERMENU
Exit
SelectMove
ItemFunctionOperationRange
VolumeAdjusts the audio volume
Press the key to
increase the volume and
press the key to
decrease the volume.
0 ~ 100
MuteMutes the audio input
Press the or keys to
change the settings.
• ON
• OFF
Audio Select
(for models
with HDMI
inputs)
Allow users to select the
audio source or let the
monitor detect it
automatically
Press the or keys to
change the settings.
• Auto Detect
• PC Audio
• HDMI Audio
36 How to adjust your monitor
System menu
Available menu options may vary depending on the input sources, functions and settings. Menu
options that are not available will become grayed out. For models without certain functions,
their settings and related items will not appear on the menu.
1. Press the MENU key to display the main
menu.
2. Press the or keys to select
SYSTEM and then press the ENTER
key to enter the menu.
3. Press the or keys to move the
highlight to a menu item and then
press the ENTER key to select that
item.
4. Press the or keys to make
adjustments or selections.
5. To return to the previous menu, press
the MENU button.
ItemFunctionOperationRange
InputUse this to change the input
to that appropriate to your
video cable connection type.
Press the or keys
to change the settings.
• DVI
• D-sub (VGA)
• HDMI (for
models with
HDMI inputs)
OSD Settings - Press ENTER to enter the OSD Settings menu.
SYSTEM
MODE:
Standard
Input
OSD Settings
DDC/CI
HDMI Auto Switch
Auto Power off
Information
Reset All
D-sub
OFF
OFF
ENTERMENU
Exit
SelectMove
37 How to adjust your monitor
LanguageSets the OSD menu language.
Press the or keys
to change the settings.
The language options
displayed on your OSD
may differ from those
shown on the right,
depending on the product
supplied in your region.
• English
• French
• German
• Italian
• Spanish
• Polish
• Japanese
• Czech
• Traditional
Chinese
• Hungarian
• Simplified
Chinese
• Serbo-Croatian
• Romanian
• Dutch
• Russian
• Swedish
• Portuguese
H. PositionAdjusts the horizontal
position of the OSD menu.
Press the or keys
to change the settings.
0 to 100
V. PositionAdjusts the vertical position
of the OSD menu.
0 to 100
Display TimeAdjusts the display time of the
OSD menu.
• 5 Sec.
• 10 Sec.
• 15 Sec.
• 20 Sec.
• 25 Sec.
• 30 Sec.
ItemFunctionOperationRange
38 How to adjust your monitor
OSD LockPrevents all the monitor
settings from being
accidentally changed. When
this function is activated, the
OSD controls and hotkey
operations will be disabled.
Press the or keys
to change the settings.
To unlock the OSD
controls when the OSD is
preset to be locked, press
and hold the
MENU key
for 15 seconds to enter
the
OSD Lock option and
make changes.
Alternatively, you may use
the or keys to select
NO in the OSD Lock
submenu from the
OSD
Settings
menu, and all
OSD controls will be
accessible.
• YES
• NO
Press
MENU to leave the OSD Settings menu.
DDC/CI*Allows the monitor settings
to be set through the
software on the PC.
Press the
ENTERkey to
select this option. Press
the or keys to
change the settings.
• ON
• OFF
HDMI Auto
Switch
(for models
with HDMI
inputs)
When this function is
activated, HDMI port will be
in the input auto select loop.
Otherwise, HDMI can only be
selected by input select or by
hot key.
Press the ENTERkey to
select this option. Press
the or keys to
change the settings.
• ON
• OFF
Auto Power
off
Sets the time to power off the
monitor automatically in
power saving mode.
Press the ENTERkey to
select this option. Press
the or keys to
change the settings.
• OFF
• 10min.
• 20min.
• 30min.
InformationDisplays the current monitor
property settings.
• Input
• Current
Resolution
• Optimum
Resolution
(best with the
monitor)
• Model Name
Reset AllResets all mode, color and
geometry settings to the
factory default values.
Press the or keys
to change the settings.
• YES
• NO
ItemFunctionOperationRange
39 How to adjust your monitor
*DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics
Standards Association (VESA). DDC/CI capability allows monitor controls to be sent via the software for remote
diagnostics.
40 Troubleshooting
Troubleshooting
Frequently asked questions (FAQ)
The image is blurred:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions
How do you use a VGA extension cable?
Remove the extension cable for the test. Is the image now in focus? If not, optimize the
image by working through the instructions in the "Adjusting the refresh rate" section on the
link "Adjusting the Screen Resolution". It is normal for blurring to occur due to conduction
losses in extension cables. You can minimize these losses by using an extension cable with
better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions on the link "Adjusting the Screen Resolution" on the CD.Select the
native resolution.
Pixel errors can be seen:
One of several pixels is permanently black, one or more pixels are permanently white, one
or more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration:
It has a yellow, blue or pink appearance.
Select MENU > PICTURE > Color > Reset Color, and then choose “YES” in the “Caution”
message box to reset the color settings to the factory defaults.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
No image can be seen:
Is the prompt on the display illuminated in green?
If the LED is illuminated in green and there is a message “Out of Range” on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the “Preset display modes” section from
the link "Adjusting the Screen Resolution".
Faint shadow from the static image displayed is visible on the screen:
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
41 Troubleshooting
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from www.BenQ.com for more support and local customer service.
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button
on the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the mains switch.
The image is distorted, flashes or flickers:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, andthen
select the correct resolution, refresh rate and make adjustments based on these instructions.
You are running the monitor at its native resolution, but the image is still distorted.
Images from different input sources may appear distorted or stretched on the monitor
running at its native resolution. To have the optimal display performance of each type of input
sources, you can use the "Display Mode" function to set a proper aspect ratio for the input
sources. See Display Mode on page 33for details.
The image is displaced in one direction:
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
The OSD controls are inaccessible:
• To unlock the OSD controls when the OSD is preset to be locked, press and hold the
“MENU” key for 15 seconds to enter the “OSD Lock” option and make changes.
• Alternatively, you may use the or keys to select “NO” in the “OSD Lock” submenu
from the “OSD Settings” menu (under SYSTEM), and all OSD controls will be accessible.
No sound can be heard from the built-in speakers (for models with speakers only):
• Check whether Line In is properly connected.
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor,
the built-in speakers are automatically muted.)
No sound can be heard from the connected external speakers (for models with speakers
only):
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
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