Troubleshooting Guide
This washing machine is
equipped with automatic
safety functions which detect
and diagnose faults at an early
stage and react appropriately.
Often, however, the faults
detected are small enough to be
solved in a matter of minutes.
For example:
The appliance will not start;
no lamp lights up.
Check whether:
• the appliance is plugged in;
• the wall socket is
functioning correctly (use a
table lamp or similar to test);
• a programme is selected
correctly.
The appliance will not start,
but the “Start/Pause” lamp
is flashing.
Check whether:
• the appliance door is
properly closed (child lock);
• the programme has been
changed;
• the water tap is turned on. If
not, turn the tap on and press
the “Start/Pause” button.
The appliance stops during
the programme.
Check whether:
• the “Rinse Hold” lamp is
on. Terminate this option by
pressing the button again;
• another programme has
been selected.
Reselect the desired
programme and press the
“Start/Pause” button;
• The appliance safety system
has been activated.
See fault description table.
Detergent and additives
incorrectly washed in.
Check whether:
• the detergent dispenser
inserts are incorrectly located
(see “Care and
Maintenance”);
• enough water is being
supplied. The mesh filters in
the water connection could
be blocked (see “Care and
Maintenance”).
The appliance vibrates
during the spin cycle.
Check whether:
• the appliance is levelled and
solidly installed on all four
feet (see “Installation”);
• the transit bolts have been
removed. Before using the
washing machine you must
remove the transit bolts (see
“Installation”).
Final spin results are poor:
The appliance has an
imbalance detection and
correction system. If individual
heavy articles are loaded
(bathmat, bathrobe, etc.) this
system may reduce the spin
speed automatically to protect
the appliance or even
interrupt the spin cycle
altogether, if the imbalance is
too great even after several
spin starts.
• If the laundry is still too wet
at the end of the cycle, add
other articles of laundry and
repeat the spin cycle.
• Excessive foam formation may
prevent spinning. Ensure
correct amount of detergent is
used.
• Check whether the spin
speed has been reduced to 0.
No water or insufficient
water pressure for
appliances with safety
hose:
•
the appliance has a safety
hose and the safety valve has
opened (red indicator in the
safety valve inspection
window; see “Installation” /
“Connect the water supply
hose”).
In this case replace it with a
new safety hose.
The programme time given
on the time remaining
display “jumps” suddenly
up or down by several
minutes, or the programme
duration shown at the start
increases/decreases by
some time.
This is a normal adaptation
action by the washing machine
to factors that can affect the
duration of the wash
programme, e.g.
• excessive foaming;
• load imbalance from
individual, heavy items of
laundry;
• longer heating time from
correspondingly cold water
supply.
Because of such influences, the
time remaining in the
programme is recalculated and
updated if necessary. In
addition, the washing machine
determines the amount of the
load during the filling phase
and adjusts the initially
indicated programme
duration appropriately if
necessary.
