12
What to do if...
ʑ
Water is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑ
No water supply.
Detergent not dispensed.
– inicio/pausa +carga (Start/Pause+Reload) not pressed?
– Tap not turned on?
– Filter blocked? Clean the filter
a
page 11.
– Supply hose kinked or trapped?
ʑ
Washing machine door cannot
be opened.
– Safety function active. Programme stopped?
a
page 4.
– (Rinse Hold = no final spin) selected?
a
page 3, 4.
– Can be opened by emergency release only?
a
page 13.
ʑ
Programme does not start. – inicio/pausa +carga (Start/Pause+Reload) pressed or "Finished in" time
selected?
– Washing machine door closed?
– Childlock active? Deactivate
a
page 5.
ʑ
Detergent solution does not
drain.
– (Rinse Hold = no final spin) selected?
a
page 3, 4.
– Clean the detergent solution pump
a
page 11.
– Clean the waste pipe and/or drainage hose.
ʑ
Water not visible in the drum. – Not a fault - water below the visible area.
ʑ
Spin result not satisfactory.
Laundry wet/too damp.
– Not a fault - the unbalanced-load detection system interrupted spinning, uneven
laundry distribution.
Distribute large and small items of laundry evenly in the drum.
– 3 menos (Reduced ironing) selected?
a
page 5.
– Speed selected too low?
a
page 5.
ʑ
The programme duration
changes during the washing
cycle.
– Not a fault - the programme sequence is optimised for the relevant washing
process. This can cause changes in the programme duration in the display panel.
ʑ
Drum spins gently several times. – Not a fault - unbalanced-load detection system is adjusting the imbalance.
ʑ
Residual water in the ~
compartment for care products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary
a
page 10.
ʑ
Odours in the washing machine. – Run programme algod. (Cottons/coloureds) 90 °C without laundry. Use standard
detergent.
ʑ
Status display³þ flashing.
Detergent may escape from the
detergent drawer.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
compartment II (not for outdoor or down fabrics).
– Reduce the detergent dosage for the next wash cycle.
ʑ
Loud spinning, vibrations and
“walking” during the spin cycle.
– Are the appliance feet fixed?
Secure appliance feet
a
Installation instructions.
– Transportation safety devices removed?
Remove transportation safety devices
a
Installation instructions.
ʑ
Noises during spinning and
draining.
– Clean the detergent solution pump
a
page 11.
ʑ
Display panel/indicator lamps
do not function during
operation.
– Power cut?
– Circuit breakers tripped or fuses blown? Reset the circuit breakers or change the
fuses.
– Energy saving mode active?
– If the fault occurs repeatedly, call the after-sales service.
ʑ
Programme sequence longer
than usual.
– Not a fault - unbalanced-load detection system is adjusting the imbalance by
repeatedly redistributing the laundry.
– Not a fault - foam detection system active - adds an additional rinse cycle.
ʑ
There is detergent residue on
the laundry.
– Occasionally, phosphate-free detergents contain water-insoluble residues.
– Select 5 (Rinse) or brush out the laundry after washing.
13
What to do if...
ʑ
In reload mode,
inicio/pausa+carga (Start/
Pause+Reload) flashes very
quickly and a signal sounds
– Water level too high. Not possible to add more laundry. Close the washing machine
door immediately if necessary.
– To continue the programme, press inicio/pausa +carga (Start/Pause+Reload).
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to stop (Off) and remove the mains plug from the socket.
– Turn off the tap and call the after-sales service a page 13.
Emergency release e.g. in the event of a power cut
The programme continues when the power supply is restored. However, if the laundry has to be removed, the washing
machine door can be opened as follows:
Risk of scalding!
The detergent solution and laundry may be hot. If possible, leave to cool down.
Do not reach into the drum if it is still rotating.
Do not open the washing machine door if water can be seen through the glass.
1. Turn the programme selector to stop (Off) and disconnect the mains plug.
2. Drain the detergent solution a page 11.
3. Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened.
After-sales service
ʑ
If you cannot remedy the fault yourself (What to do if ..., a page 12, 13), contact our after-sales service. We will always
find a suitable solution to avoid unnecessary visits by repair personnel.
ʑ
The contact details of your nearest after-sales service can be found here or in the after-sales service directory (model-
dependent).
ʑ
Please give the after-sales service the product number (E no.) and the production (FD) number of the appliance.
Product number Production number
This information can be found:
on the inside of the washing machine door*/opened service
flap* and rear of the appliance.
*model-dependent
ʑ
Trust the manufacturer's competence. Turn to us.
You will thereby ensure that the repairs are performed by trained service personnel equipped with original repair parts.
