Verve 3010 user guide ~ 6.1 Edition ~ 14th October ’02 ~ 4710
43
General information
Guarantee
Your BT Verve 3010 Executive is
guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below
the guarantee will provide for the
repair of, or at BT’s or its agents
discretion the option to replace the
BT Verve 3010 Executive, or any
component thereof, (other than
batteries), which is identified as
faulty or below standard, or as a
result of inferior workmanship or
materials. Products over 28 days old
from the date of purchase may be
replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply
to defects that occur within the
12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to
BT or its agent as instructed.
• This guarantee does not cover
any faults or defects caused by
accidents, misuse, fair wear and
tear, neglect, tampering with the
equipment, or any attempt at
adjustment or repair other than
through approved agents.
• This guarantee does not affect
your statutory rights.
Within the 12 month guarantee
period:
If you experience difficulty using
the product, prior to returning your
product, please read the Help
section beginning on page 41, or
contact the BT Verve Helpline on
08702 403180 for assistance.
In the unlikely event of a defect
occurring, please follow the
Helpline’s instructions for
replacement or repair.
Outside the 12 month guarantee
period:
If your product needs repair after
the guarantee period has ended,
the repair must meet the approval
requirements for connections to
the telephone network. We
recommend that you call the BT
Verve Helpline on 08702 403180
and ask for details of our
recommended repair agents.
Instructions for returning the product:
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line
cords, power supply units, and the
original batteries. (Please note that
GENERAL INFORMATION
