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User Guide
BT SYNERGY 4100
Please note the Helpline number
has changed to 0871 594 1200*
* Calls cost 6 pence plus 10 pence per minute from a BT residential landline. See www.bt.com/pricing for details. Mobile and other providers’ costs may vary.
255 Name and number phonebook to store all
your contact numbers for easy dialling.
Copy the whole phonebook or individual entries to
and from your mobile phone SIM card.
Send and receive text messages*.
Caller Display lets you see who’s calling and your phone
stores details of the last 50 callers in a Calls list*.
With Call Waiting*, when you are on a call a soft beep
alerts you to another waiting call.
Register up to 5 handsets to the base without the need
for additional wiring.
Digital call quality with a range of up to 300 metres
outdoors and up to 50 metres indoors (in ideal
conditions).
Welcome…
to your BT Synergy 4100
Digital Cordless Telephone
* You must subscribe to your network provider’s Caller Display or Call Waiting service for these
features to work. A quarterly fee may be payable.
Please note that this equipment is not designed for making emergency telephone calls when
the power fails. Alternative arrangements should be made for access to emergency services.
This User Guide provides you with all
the information you need to get the
most from your phone.
Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.
Need help?
If you have any problems setting up or using your
BT Synergy 4100 please contact the Helpline on
0870 605 8047* or email bt.helpdesk@suncorptech.com.
Alternatively, you may find the answer in ‘Help’ at the
back of this guide.
Got everything?
BT Synergy
4000 handset
BT Synergy
4100 base
2 x AAA NiMH
rechargeable
batteries
Base mains
power adaptor
(item code
032763)
BT Synergy
telephone line
cord
If you have purchased
a BT Synergy 4100 multiple
pack you will also have the
following items for each handset:
BT Synergy
4000 additional
handset
BT Synergy
4000 charger
2 x AAA NiMH
rechargeable
batteries
Mains power
supply for
charger (item
code 032765)
IMPORTANT
Only use the telephone line
cord supplied
*Calls provided by BT will be charged at up to 8 pence per minute.
A Call Set-Up Fee of up to 6 pence per call applies to calls from Residential lines.
Prices correct at time of going to press. See www.bt.com/pricing for details.
Mobile and other providers’ costs may vary.
Getting started
Location . . . . . . . . . . . . . . . . . . . . . . .7
Setting up . . . . . . . . . . . . . . . . . . . . . .7
Setting up for multiple packs . . . . . . . .8
Getting to know your phone
Handset buttons . . . . . . . . . . . . . . . . .10
Handset display icons . . . . . . . . . . . . .11
Base buttons and LEDs . . . . . . . . . . . .12
Navigating the menus . . . . . . . . . . . . .13
Character map . . . . . . . . . . . . . . . . . .13
Menu map . . . . . . . . . . . . . . . . . . . . . .14
Using the phone
Switch the handset power on/off . . . . .15
Make an external call . . . . . . . . . . . . . .15
Preparatory dialling . . . . . . . . . . . . . . .15
End a call . . . . . . . . . . . . . . . . . . . . . .15
Receive a call . . . . . . . . . . . . . . . . . . . .16
Earpiece volume . . . . . . . . . . . . . . . . .16
Secrecy . . . . . . . . . . . . . . . . . . . . . . . .17
Handsfree . . . . . . . . . . . . . . . . . . . . . .17
Redial the last number called . . . . . . . .18
Redial a number from the redial list . . .18
Copy a number from the redial list . . . .19
Delete a redial number . . . . . . . . . . . .19
Delete all redial numbers . . . . . . . . . .20
Keypad lock . . . . . . . . . . . . . . . . . . . . .20
Paging . . . . . . . . . . . . . . . . . . . . . . . . .20
255 Name and number phonebook . . .21
Store a name and number . . . . . . . . . .21
View/check details for an entry . . . . . .22
Dial an entry . . . . . . . . . . . . . . . . . . . .22
Edit a name and number . . . . . . . . . . .23
Delete a name and number . . . . . . . . .23
Copy an entry to another handset . . . .24
Copy the entire phonebook to another
handset . . . . . . . . . . . . . . . . . . . . . . . .25
Copy to or from a SIM card . . . . . . . . .26
Access code . . . . . . . . . . . . . . . . . . . . .28
Change the SIM code . . . . . . . . . . . . .28
Handset settings
Handset ringer volume . . . . . . . . . . . .29
Handset ringer melody . . . . . . . . . . . .29
Handset earpiece volume . . . . . . . . . .30
Auto answer . . . . . . . . . . . . . . . . . . . .31
Handset name . . . . . . . . . . . . . . . . . . .31
Display language . . . . . . . . . . . . . . . . .32
Warning tones . . . . . . . . . . . . . . . . . . .32
Base settings
Base ringer volume . . . . . . . . . . . . . . .34
Base ringer melody . . . . . . . . . . . . . . .34
PIN code . . . . . . . . . . . . . . . . . . . . . . .35
Dial mode . . . . . . . . . . . . . . . . . . . . . .35
4
In this guide
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
5In this guide
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Restore default settings . . . . . . . . . . . .36
Default settings . . . . . . . . . . . . . . . . . .37
Date and time settings
Set the time . . . . . . . . . . . . . . . . . . . .38
Set the date . . . . . . . . . . . . . . . . . . . .38
Set the alarm . . . . . . . . . . . . . . . . . . . .39
Silence the alarm . . . . . . . . . . . . . . . .39
BT Calling Features
Caller Display . . . . . . . . . . . . . . . . . . .40
Call list . . . . . . . . . . . . . . . . . . . . . . . .40
View and dial from the Calls list . . . . . .40
Copy a Calls list number
to the phonebook . . . . . . . . . . . . . . . .41
Delete a Calls list number . . . . . . . . . .42
Delete the whole Calls list . . . . . . . . . .42
Call Waiting . . . . . . . . . . . . . . . . . . . . .43
Voice Mail/Message Waiting . . . . . . . .44
Text Messaging
Subscribe to the text messaging
service . . . . . . . . . . . . . . . . . . . . . . . . .45
Cost of the fixed line service . . . . . . . .45
Send a text message . . . . . . . . . . . . . .46
Entering text . . . . . . . . . . . . . . . . . . . .49
Standard text entry . . . . . . . . . . . . . . .50
Writing tips for standard text entry . . .50
Receiving and reading text messages . .51
Read, edit, send texts stored in
the outbox . . . . . . . . . . . . . . . . . . . . .54
Service Centre numbers . . . . . . . . . . . .55
Adding or changing Service
Centre numbers . . . . . . . . . . . . . . . . . .56
Select a Send Service Centre number . .57
Message alert beeps . . . . . . . . . . . . . .58
User Areas . . . . . . . . . . . . . . . . . . . . . .58
Set a user area . . . . . . . . . . . . . . . . . .59
How callers send a text to a user area .60
Open a user area . . . . . . . . . . . . . . . . .60
Edit a user area . . . . . . . . . . . . . . . . . .61
Delete a user area . . . . . . . . . . . . . . . .62
Check the list of sub addresses . . . . . .62
Check the common box sub address . .63
Change auto save setting . . . . . . . . . .64
Using additional handsets
Registering your handset . . . . . . . . . . .65
Select a base . . . . . . . . . . . . . . . . . . . .66
De-register a handset . . . . . . . . . . . . .67
Internal calls . . . . . . . . . . . . . . . . . . . .67
Transferring calls . . . . . . . . . . . . . . . . .68
3-Way Call . . . . . . . . . . . . . . . . . . . . . .68
Help . . . . . . . . . . . . . . . . . . . . . . . . . .70
General information
Replacing the handset batteries . . . . . .76
Safety information . . . . . . . . . . . . . . . .76
Cleaning . . . . . . . . . . . . . . . . . . . . . . .77
Environmental . . . . . . . . . . . . . . . . . . .77
Product disposal instructions . . . . . . . .77
Guarantee . . . . . . . . . . . . . . . . . . . . . .78
Returning your phone . . . . . . . . . . . . .78
How many telephones can I have? . . . .78
R&TTE . . . . . . . . . . . . . . . . . . . . . . . .79
Declaration of Conformance . . . . . . . .79
Connecting to a switchboard . . . . . . . .80
Inserting a pause . . . . . . . . . . . . . . . . .80
Recall . . . . . . . . . . . . . . . . . . . . . . . . .80
6 In this guide
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Location
You need to place your BT Synergy 4100 within 2 metres
of the mains power socket and telephone socket so that
the cables will reach.
Make sure it is at least 1 metre away from other
electrical appliances to avoid interference.
Your BT Synergy 4100 works by sending radio signals
between the handset and base. The strength of the
signal depends on where you site the base. Putting it as
high as possible ensures the best signal.
Setting up
1. Push the mains power cord into the underside of the
base until you hear it click into place and connect the
other end into the mains power wall socket. The green
Power/In use light comes on.
WARNING
Do not place your BT Synergy 4100
in the bathroom or other humid
areas.
Handset range
The BT Synergy 4100 has a range
of up to 300 metres outdoors
when there is a clear line of sight
between the base and handset.
Any obstruction between the base
and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally
be up to 50 metres. Thick stone
walls can severely affect the range.
Signal strength
The icon on your handset
indicates when you are in range.
When you move out of range of the
base, the out of range tone will
sound every minute. This tone is
repeated until you move back into
range.
IMPORTANT
The base station must be plugged
into the mains power socket at all
times. Do not connect the telephone
line until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.
Which socket?
Power socket
Telephone line socket
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Getting started
7
Power adaptor cable
2. Rechargeable batteries are already fitted in your
handset. To activate the batteries, pull the plastic tab
away from the bottom of the handset as shown.
3. Place the handset on the base to charge for at least 24
hours. The red Charging light comes on. When the
handset is fully charged the display shows the symbol.
4. After 24 hours, plug one end of the telephone line cord
into the socket marked on the underside of the base
and the other end into the telephone wall socket.
Only use the telephone line cord supplied.
Setting up for multiple packs
If you have purchased a BT Synergy 4100 multiple pack,
you will also need to follow the instructions shown below
to prepare any additional handsets and chargers for use.
For each additional handset and charger:
1. Connect the power adaptor with the red connector to the
charger and switch on.
If you have purchased a multiple
handset pack, you should use the
mains power adaptor with the
clear connector for the base.
The power adaptor(s) with the red
connector is for the chargers(s).
The red Charging light stays on
even when the batteries are fully
charged.
Talk/Standby time
In ideal conditions, fully charged
handset batteries should give up to
10 hours talk time or up to 100
hours standby time on a single
charge. The base must remain
plugged in to the mains and
switched on at all times.
Note that new batteries do not
reach full capacity until they have
been in normal use for several days.
Battery low warning
If the symbol flashes in the
display and you hear a warning
beep every 10-15 seconds, you
will need to recharge the handset
before you can use it again.
During charging, the symbol
will scroll in the display.
8 Getting started
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
PULL
Rechargeable batteries
already fitted
Remove this tab and
charge batteries for 24
hours before use
2. Rechargeable batteries are already fitted in your
handset. To activate the batteries, pull the plastic
tab away from the bottom of the handset as shown
previously.
3. Place the handset on the charger and charge for at least
24 hours. The red charging light will come on.
Your BT Synergy 4100 additional handset comes pre-
registered to the base. The handset number will be
shown on the display.
Your BT Synergy 4100 is ready for use.
9Getting started
Battery performance
To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time.
Running the batteries right down
at least once a week will help them
last as long as possible.
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced. New batteries are
available from the BT Synergy
4100 Helpline on 0870 605 8047*.
For instructions on how to install
new batteries, see page 75.
After charging your handset for the
first time, subsequent charging
time is about 6–8 hours a day.
Batteries and handset may become
warm during charging. This is
normal.
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Power adaptor cable
1 3
4 6
7
R
Int
LNR
9
2
5
8
0
Menu
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Getting to know your phone
10
Option button (middle)
In standby or talk mode, press to
open the Phonebook,
page 21.
Option button (left)
In standby or talk mode, when the
symbol is displayed, press to open
the Calls list,
page 40.
In menu mode, press to go back to
the previous screen.
Menu/Volume +/Scroll Up
In standby mode, press to access
and scroll through the menu
options,
page 13.
In talk mode, press to increase the
handset earpiece volume,
page 16.
Use to scroll up through the
phonebook and Calls list
.
Talk / Handsfree
In standby mode, press to make or
receive calls,
page 15.
In talk mode, use to switch
handsfree on and off,
page 17.
Recall/Call Waiting/Intercom
For use with a switchboard/PBX
and BT Calling Features.
For use with Call Waiting,
page 43.
In standby mode, use to make an
internal call,
page 67.
Handset buttons
Calls light
Illuminates when the line is in use.
Flashes when receiving a call.
Display with backlight
Option button (right)
In talk mode, press to switch
mute on/off,
page 17.
In menu mode, press to confirm
a displayed option.
End call/ Delete/Keypad lock
In talk mode, press to end a call,
page 15.
In entry mode, press to delete
digits.
In menu mode, press and hold to
exit and return to standby
page 13.
In standby mode, use to lock the
keypad,
page 20.
Calls/Volume -/Scroll Down
In standby mode, press to access
and scroll through the menu
options,
page 13.
In talk mode, press to decrease the
handset earpiece volume,
page 16.
Use to scroll down through the
phonebook and Calls list
.
Keypad
Use to enter digits and characters.
Last number redial/Pause
In standby mode, use to redial any of
the last 20 numbers called,
page 18.
In talk mode, press to enter a pause
in a number,
page 80.
11Getting to know your phone
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Battery levels
Shows handset battery status.
Scrolls when the handset is
charging in the base.
Phonebook
Select icon to view the
phonebook.
Calls list*
Flashes to indicate new Calls
list entries.
Envelope
Flashes to indicate new text
messages in the Inbox.
Range
Displayed in standby mode to
indicate handset is in range of
the base. Flashes if you go out
of range.
Keypad lock
Displayed when the keypad is
locked.
Handset Ext
Displayed when an external
call is being received or in
progress.
Handset Int
Displayed when an internal
call is being received or in
progress.
Handsfree Speaker
Displayed when in handsfree
mode.
Alarm Bell
Displayed when an alarm is
set.
Handset display icons These are the symbols you will see on your handset’s screen.
* For these features to work you must subscribe to your Network Provider’s Caller Display* and/or Call Waiting* service. A quarterly fee may be payable.
Time
Shows the time in hours and minutes.
Date
Shows the date in day/month format.
Handset name
The handset name is
displayed in standby mode.
Handset number
The handset number
is displayed in standby
mode.
Number of Calls list* entries
Displays the number of
unanswered calls.
BT Synergy
15
1
12 Getting to know your phone
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Find Handset/Page
Press to find/page handset(s),
page 20.
SIM Reader
Insert your mobile phone
SIM card here to copy to and
from the phonebook, page 26.
Charging light (RED)
Comes on when the handset
is charging on the base.
Power/In use light (GREEN)
On when the power is on.
Flashes when the handset is in use.
Base buttons and LEDs
32
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
4. Select the OK option and you will hear a confirmation
tone.
5. Press
and hold to exit and return to standby.
Display language
You can change the language that is shown on your
handset display. The available languages include English,
Français, Deutsch, Italiano and Espanol.
1. Press or until
Handset Settings
is displayed
then select the
OK option.
2. Press or until
Language
is displayed then
select the
OK option.
3. Press or to select the language you want.
4. Select
OK option and you will hear a confirmation tone.
5. Press
and hold to exit and return to standby.
Warning tones
Your BT Synergy 4100 allows you to set beeps/warning
tones to alert you to various situations.
You can set a confirmation beep to sound each time a
keypad button is pressed and you can set a warning beep
Menu
Menu
Menu
Handset settings
32

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