Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457
37
General information
Your Synergy 3100 is guaranteed for
a period of 12 months from the date of
purchase.
Subject to the terms listed below the
guarantee will provide for the repair
of, or at BT’s or its agent’s discretion,
the option to replace the Synergy 3100,
or any component thereof, (other than
the batteries), which is identified as
faulty or below standard, or as a result
of inferior workmanship or materials.
Products over 28 days old from the
date of purchase may be replaced with
a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover the
battery pack and any faults or defects
caused by accidents, misuse, fair
wear and tear, neglect, storm damage,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee
period:
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 35, or contact the
Synergy 3100 Helpline for assistance:
Helpline 08706 058 047, 9am to
5.30pm Monday to Friday.
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network. We recommend
that you contact BT’s approved repair
agent, TecLogic on 01672 564444 or a
local qualified repairer.
Instructions for returning the product:
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line cords,
power supply units, and the original
Guarantee
GENERAL INFORMATION
