If you have any difficulty using your Quartet 2010,
look in this section first for solutions to the most
common problems
No dialling tone
Make sure the telephone lead is plugged into the
telephone socket at the back of the Quartet 2010
and that the telephone lead is connected to
your wall socket. Check that no other extension
is in use.
Make sure that you are within range of the
Quartet 2010 base unit. Move closer and try
again.
Phone does not ring
Check that the handset ringer volume is not
switched off.
Check that no other connected phones are off
hook.
Check whether you have too many phone
extensions in your home or office. For help
with this, please refer to the section ‘How many
phones can you have?’ in Technical Advice on
page 36.
BT can supply a REN booster to support up to 8
separate pieces of equipment connected to your
line.
Cannot get through, even though dialling
tone can be heard
You may be set to the wrong Dial Mode (Tone or
Pulse). Check to see that it is correct for your use.
Batteries may be low, ensure that they are charged
Your handset may be out of range and you will
need to move closer the the base unit.
Reception is poor during a call
You may need to change the channel. You can
do this during the call.
Your handset may be out of range and you will
need to move closer the the base unit.
Pre-programmed Select Services do not work
Dial the numbers below for further help.
Help and advice
BT Services Information
Freefone 0800 800150 (residential customers).
Freefone 0800 800 152 (business customers).
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HELP & ADVICE
