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If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Help
Phone does not work
• Have you removed the pull tab and are the batteries installed correctly? See page 6.
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the power is correctly connected.
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the power is correctly connected.
• Is the telephone line cord (provided with the product) plugged into the phone socket.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.
You have a dial tone, but the phone will not dial out
• If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off on the handset or the base, see page 24 and 26.
• Check that the power is correctly connected to the base.
• Make sure the handset is registered to the base, see page 40.
No display
• The batteries may be at, dead or incorrectly inserted.
• Recharge or replace the batteries (any replacement batteries must be rechargeable and of the
same type supplied).
