General information
Guarantee
Your Diverse 6110 handset is guaranteed for a period of 12 months from the date
of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at
BT’s or its agent’s discretion the option to replace the Diverse 6110, or any component
thereof, (other than batteries), which is identified as faulty or below standard, or as a
result of inferior workmanship of materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 12 month guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair
other than through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read
the Help section beginning on
page 61 or contact the BT Diverse Helpdesk for assistance
on
0800 218 2182* or email bt.helpdesk@vtecheurope.com. Additional answers to
Frequently Asked Questions are available from
www.bt.com/producthelp
71
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
