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FFP 3671 B
Freezer
User manual
EN
58 4596 0000/AA
Please read these instructions first before using your appliance
Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance, to
ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the
appliance is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this
user manual, and store in a safe location close to the appliance for easy future
reference.
This user manual may also be applicable for several other models. Differences
between models will be listed.
If you have any questions or concerns, please call our contact centre or find
help and information online at www.beko.co.uk
Symbols and their descriptions
This instruction manual contains the following symbols:
C Important information or useful usage tips.
A Warning against dangerous conditions for life and property.
B Warning against electric voltage.
A
A
A
C
SUPPLIER’S NAME MODEL IDENTIFIER (*)
INFORMATION
C
The model information as stored in the product data base
can be reached by entering following website and searching
for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/
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1 Your refrigerator 4
2 Warnings 5
Electrical requirements ...........................6
Warning! This appliance must be
earthed .......................................................... 6
Energy saving tips ..................................... 7
Compliance with WEEE Directive and
Disposing of the Waste Product: .......8
Compliance with rohs directive: .........8
Package information ................................8
3 Installation 9
Installation Instructions .........................9
4 Before operating 11
Starting ........................................................ 11
5 Using your refrigerator 13
Setting the operating temperature .13
Indicator lights .......................................... 14
Making ice cubes......................................15
Freezing of Foodstuff ............................15
Defrosting of the appliance ................15
6 Maintenance and
cleaning 17
7 Do's and Don'ts 18
Problem Solving .......................................19
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1 Your refrigerator
1. Thermostat
2. Flap (Fast-Freeze compartment)
3. Drawers
4. Adjustable front feet
Congratulations on your choice of a Beko quality Appliance which has been
designed to give you service for many years.
C Figures that take place in this instruction manual are schematic and may not
correspond exactly with your product. If the subject parts are not included in the
product you have purchased, then it is valid for other models.
1
4
MAX.
1
2
34
2
3
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2 Warnings
• Do not connect your
appliance to the electricity
supply until all packing and
transit protectors have been
removed.
• If transported horizontally
leave to stand upright for at
least 4 hours before switching
on to allow compressor oil to
settle
• If you are discarding an old
refrigerator with a lock or latch
fitted to the door, disable the
lock/latch, ensure that it is left
in a safe condition to prevent
the entrapment of young
children.
• This fridge/freezer must
only be used for its intended
purpose i.e the storing and
freezing of edible foodstuff.
• Do not dispose of the
appliance on a fire. At Beko,
the care and protection
of our environment is an
ongoing commitment. This
appliance which is among
the latest range introduced
is particularly environment
friendly. Your appliance
contains non CFC / HFC
natural substances in the
cooling system (Called
R600a) and in the insulation
(Called cyclopentane) which
are potentially flammable if
exposed to fire. Therefore,
take care not to damage, the
cooling circuit / pipes of the
appliance in transportation
and in use. In case of damage
do not expose the appliance
to fire or potential ignition
source and immediately
ventilate the room where the
appliance is situated.
• We suggest you contact your
local authority for disposal
information and facilities
available.
• To obtain the best possible
performance and trouble free
operation from your appliance
it is very important to carefully
read these instructions.
• On delivery, check to make
sure that the product is not
damaged and that all the parts
and accessories are in perfect
condition.
• Ensure that the plug remains
readily accessible. Do not use
multiple adapter or extension
cable.
• Failure to observe these
instructions may invalidate
your right to free service
during the guarantee period.
• Keep ventilation openings, in
the appliance enclosure or in
the built-in structure, clear of
obstruction.
• Do not damage the refrigerant
circuit.
• Do not use electrical
appliances inside the food
storage compartments of the
appliance, unless they are of
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the type recommended by the
manufacturer.
• We suggest you keep these
instructions in a safe place for
easy reference.
• This appliance can be used
by children aged from 8 years
and above and persons with
reduced physical, sensory
or mental capabilities or
lack of experience and
knowledge if they have
been given supervision or
instruction concerning use
of the appliance in a safe
way and understand the
hazards involved. Children
shall not play with the
appliance. Cleaning and user
maintenance shall not be
made by children without
supervision.
• Children should be supervised
to ensure that they do not
play with the appliance.
Electrical requirements
Before you insert the plug into
the wall socket make sure that
the voltage and the frequency
shown on the rating plate inside
the appliance corresponds to
your electricity supply.
Rating label is on the left hand
side of fridge inner liner.
We recommend that this
appliance be connected to the
mains supply via a suitable
switched and fused socket. The
appliance must be positioned
so that the plug is accessible.
WARNING:
When positioning the
appliance ensure the supply
cord is not trapped or damaged.
Should the mains lead of the
appliance become damaged or
should it need replacing at any
time, it must be replaced by a
special purpose made mains
lead which can only be obtained
from a Beko authorised service
agent.
Warning! This appliance
must be earthed
If the fitted moulded plug is
not suitable for your socket,
then the plug should be cut
off and an appropriate plug
fitted. Destroy the old plug
which is cut off as a plug with
bared cord could cause a shock
hazard if inserted into a socket
elsewhere in the house.
The moulded plug on this
appliance incorporates a 13
A fuse. Should the fuse need
to be replaced an ASTABEAB
approved BS 1362 fuse of the
same rating must be used. Do
not forget to refit the fuse
cover. In the event of losing the
fuse cover the plug must not be
used until a replacement fuse
cover has been fitted.
Colour of the replacement
fuse cover must be the same
colour as that visible on the pin
face of the plug. Fuse covers
are available from any good
electrical store.
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Important! Fitting A
Different Plug
1. As the colours of the wires
in the mains lead of this
appliance may not correspond
with the coloured markings
identifying the terminals in
your plug proceed as follows:
(See diagram).
2. Connect the green-yellow
or green (Earth) wire to the
terminal in the plug marked
‘E’ or with the symbol or
coloured green and yellow or
green.
3. Connect the blue (Neutral)
wire to the terminal in the plug
marked ‘N’ or coloured black.
4. Connect the brown (Live) wire
to the terminal in the plug
marked ‘L’ or coloured red.
5. With alternative plugs a 13
A fuse must be fitted either
in the plug or adaptor or in
the main fuse box. If in doubt
contact a qualified electrician.
FITTED WITH
BS 1362 13A FUSE ALWAYS
FIT BS 1362 REPLACEMENT
CARTRIDGE FUSE
GREEN &
YELLOW
OR
GREEN
N
BLUE
OR
BLACK
L
BROWN
OR
RED
22mm.
6mm.
6mm.
6mm. 32mm.
12mm.
FUSE
CORD GRIP
Energy saving tips
1. Ensure your appliance is
installed in a well ventilated
area.
2. Ensure the time between
buying chilled/frozen food and
placing them in your appliance
is kept at minimum, particularly
in summer. We recommend
you use a cool bag or a special
carrier bag to carry perishable
food.
3. Do not leave the door (s) of
your appliance open longer
than necessary and ensure
they are closed properly after
each opening.
4. Defrost frozen food in the
fridge compartment, so that
frozen food acts as an ice pack
to assist cooling in the fridge.
5. Energy consumption of this
appliance is measured while
freezer compartment is loaded
without use of top shelf lid and
the drawers except the bottom
drawer. It is advised that
freezer compartment is loaded
without use of drawers except
the bottom drawer in order
to achieve maximum loading
capacity.
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Compliance with WEEE
Directive and Disposing of
the Waste Product:
This product complies
with EU WEEE
Directive (2012/19/
EU). This product
bears a classification
symbol for waste
electrical and electronic
equipment (WEEE).This product
has been manufactured with
high quality parts and materials
which can be reused and are
suitable for recycling. Do not
dispose of the waste product
with normal domestic and other
wastes at the end of its service
life. Take it to the collection
center for the recycling of
electrical and electronic
equipment. Please consult your
local authorities to learn about
these collection centers.
Compliance with rohs
directive:
The product you have
purchased complies with EU
RoHS Directive (2011/65/EU).
It does not contain harmful and
prohibited materials specified
in the Directive.
Package information
Packaging materials of the
product are manufactured
from recyclable materials in
accordance with our National
Environment Regulations. Do
not dispose of the packaging
materials together with the
domestic or other wastes. Take
them to the packaging material
collection points designated by
the local authorities.
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3 Installation
Installation Instructions
1. The space in the room where
the appliance is installed must not be
smaller than 10 cubic metres.
2. If possible avoid placing the
appliance near cookers, radiators or in
direct sunlight as this will cause the
compressor to run for long periods. If
installed next to a source of heat or
refrigerator, maintain the following
minimum side clearances:
From Cookers 2” (50 mm)
From Radiators 2” (300 mm)
From Refrigerators or Freezers 1”
(25 mm)
3. Make sure that sufficient room
is provided around the appliance to
ensure free air circulation. Allow
a minimum of 60 mm (2.4 inches)
between the top of the appliance and
the ceiling or the underside of a wall
cupboard.
4. Fit the two plastic wall spacers
supplied onto the condenser at the
back of the appliance by rotating
them 1/4 turn.
5. The appliance should be
located on a smooth surface. The two
front feet can be adjusted as required.
To ensure that,your appliance is
standing upright adjust the two
front feet by turning clockwise or
anti-clockwise, until the product is in
firm contact with the floor. Correct
adjustment of feet avoids excessive
vibration and noise.
6. Refer to “Cleaning and Care”
section to prepare your appliance for
use.
7. A special receptacle is supplied
to store the mains plug during transit.
The receptacle is fixed at the back of
the cabinet, on the right hand side of
the compressor. (See diagram) Gently
remove the plug from the receptacle.
Never pull the mains cord, you may
damage the appliance. In the case
of transportation, ensure you locate
the plug in the receptacle provided to
avoid transit damage. transit provided
to avoid transit damage.
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3
2
7
8
9
10
11
13
14
17
15
16
1
4
5
6
12
Reversing the doors
Proceed in numerical order .
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4 Before operating
Starting
Final Check
Before you start using the
refrigerator check that:
1. For a freestanding appliance;
‘this refrigerating appliance is not
intended to be used as a built-in
appliance.
2. The front feet have been
adjusted so the appliance is level.
3. The interior is dry and air can
circulate freely at the rear.
4. Clean the interior as
recommended under “CLEANING AND
CARE.
5. Insert the plug into the
wall socket and switch on the
electricity supply. Avoid
accidental disconnection by taping
over the switch. Green light will glow
and the compressor will start running
in about five minutes.
6. You will hear a noise as the
compressor starts up. The liquid and
gases sealed within the refrigeration
system may also give rise to noise,
whether the compressor is running or
not which is quite normal.
7. If you are going to store frozen
food open the freezer door and
check that the fast-freeze mode is
off.( thermostat knob is not set to
maximum position and the amber
light is not on). When temperature
reaches -18 °C or below, you can
put in your frozen food. (See Storing
Frozen Food ).
8. If you are going to freeze fresh
food, you must switch the thermostat
knob to maximum position. The
amber light will come on and you
must wait at least three hours before
putting in your fresh food to be
frozen. (See Freezing Fresh Food)
9. Front edges of the cabinet may
feel warm. This is normal. These areas
are designed to be warm to avoid
condensation.
10. We recommend that you set
the thermostat knob at MIN setting
and monitor the temperature
to ensure the appliance maintains
desired storage temperatures (See
Temperature Control and Adjustment
section).
Important Note :
1. If there is a power failure
do not open the door. Frozen food
should not be affected if the failure
lasts for less than 11 hours. If the
failure is longer, then the food
should be checked and either eaten
immediately or cooked and then
re-frozen.
2. If you find the freezer door
difficult to open just after you have
closed it, don’t worry. This is due to
the pressure difference which will
equalise and allow the door to
open normally after a few moments.
3. You will hear a vacuum sound
just after closing the door. This is
quite normal.
4. When you switch on, the
appliance will not start immediately,
because the appliance
incorporates a protection device in
the electronics - wait for about 5
minutes.
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5. If the freezer door is left open
[Or ajar], the door open alarm will
be activated in a few minutes. You
will hear the audible alarm ‘’beep’’
warning to make you aware that the
door is not shut fully. As soon as you
close the door, the audible alarm
would cancel itself.
6. Since hot and humid air will not
directly penetrate into your product
when the doors are not opened,
your product will optimize itself in
conditions sufficient to protect your
food. Functions and components such
as compressor, fan, heater, defrost,
lighting, display and so on will operate
according to the needs to consume
minimum energy under these
circumstances.
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5 Using your refrigerator
Setting the operating
temperature
The operating temperature is
regulated by the temperature control.
1 = Lowest cooling setting (Warmest
setting)
4 = Highest cooling setting (Coldest
setting)
The normal storage temperature
of your appliance should be -18 °C (0
°F). If the thermostat knob is turned
counter clockwise from position
1, the appliance will be switched
off and “click” sound will be heard.
Lower temperatures can be obtained
by adjusting the thermostat knob
towards Position 4.
We recommend checking the
temperature with a thermometer to
ensure that the storage compartments
are kept to the desired temperature.
Remember to take the reading
immediately since the thermometer
temperature will rise very rapidly after
you remove it from the freezer.
Warm Cold
Please choose the setting according
to the desired temperature.
The interior temperature also
depends on ambient temperature,
the frequency with which the door is
opened and the amount of foods kept
inside.
Frequently opening the door causes
the interior temperature to rise.
For this reason, it is recommended
to close the door again as soon as
possible after use.
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Indicator lights
There are three coloured indicator
lights located inside the appliance
which show the operating mode of
the freezer.
Amber Indicator
Illuminates when the thermostat
is set to max and stays on until the
fast freeze operation is deactivated
automatically or manually.
Fast-freeze operation is for freezing
fresh food (see Freezing Fresh Food
section).
Green Indicator
Illuminates when the appliance is
connected to the mains and will glow
as long as there is electricity present.
The green indicator does not give any
indication of the temperature inside
the freezer.
Red Indicator High Temperature
Alarm
After the appliance is turned on for
the first time the alarm is not active
for 12 hours (The red LED indicator is
switched off).
After this period of time the red LED
indicator is switched on in the
following
situations:
-If the appliance is overloaded with
fresh food -If the door is left open
for a long time by mistake.In these
situations the red LED indicator will
continue to be switched on until
the appliance reaches the preset
temperature. If the red LED indicator
is still switched on then wait for 24
hours before calling service.
Thermostat knob
The thermostat control is located on
the indicator light frame.
Important:
When you set to fast freeze (max) or
adjust the set temperature, there may
be a short delay before the compressor
starts to operate. This is normal and
not a compressor fault.
Freezing
Freezing food
You can use the appliance for
freezing fresh food as well as for
storing pre-frozen food.
Please refer to the recommendations
given on the packaging of your food.
• Attention
Do not freeze fizzy drinks, as the
bottle may burst when the liquid in it
is frozen.
Be careful with frozen products such
as coloured ice-cubes.
MAX.
1
2
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MAX.
1
2
34
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Do not exceed the freezing capacity
of your appliance in 24 hours. See the
rating label.
In order to maintain the quality of the
food, the freezing must be effected as
rapidly as possible.
Thus, the freezing capacity will not
be exceeded, and the temperature
inside the freezer will not rise.
• Attention
Keep the already deep-frozen food
always separated with freshly placed
food.
If you find the freezer door difficult
to open just after you have closed it,
don’t worry. This is due to the pressure
difference which will equalize and
allow the door to open normally after
a few minutes.
You will hear a vacuum sound just
after closing the door. This is quite
normal.
Fast freeze
If large amounts of fresh food are
going to be frozen, adjust the control
knob to max. 24 hours before putting
the fresh food in the fast freeze
compartment.
It is strongly recommended to keep
the knob at MAX. position at least
24 hours to freeze maximum amount
of fresh food declared as freezing
capacity. Take special care not to mix
frozen food and fresh food.
Remember to turn the thermostat
knob back to its previous position
once food has frozen.
Making ice cubes
Fill the ice-cube tray 3/4 full with
water and place it in the freezer.
As soon as the water has turned into
ice, you can take out the ice cubes.
Never use sharp objects such as
knives or forks to remove the ice
cubes. There is a risk of injury!
Let the ice cubes slightly thaw
instead, or put the bottom of the tray
in hot water for a short moment.
Freezing of Foodstuff
To activate fast freeze function,
please turn the knob to MAX position.
50 hours after the fast freeze function
was activated, the appliance with
automaticly switch to normal function.
If there’s no intend to freeze new fresh
food, do not switch the knob to MAX
setting. If the knob is left at the MAX
position, since appliance is previously
turned to normal running conditions;
in order to activate the Quick Freeze
Function again, please switch the
knob out of MAX position and then
switch it to MAX again. For the best
possible freezing performance, the
fresh food to be frozen should be
introduced 24 hours after starting the
quick freeze function.
Defrosting of the appliance
The appliance defrosts automatically.
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CThis appliance is equipped with
Freezer Guardwhich ensures that at
the advised setting [4 - four on the
knob] the frozen food in the freezer
will not defrost even if the ambient
temperature falls as low as -15 °C. So
you may then install your appliance
in a garage or an unheated room
without having to worry about frozen
food in the freezer being spoilt. When
the ambient temperature returns to
normal, you may change the knob
setting to suit your needs.
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6 Maintenance and cleaning
• We recommend that you switch off
the appliance at the socket outlet
and pull out the mains plug before
cleaning.
• Never use any sharp abrasive
instrument, soap, household
cleaner, detergent and wax polish
for cleaning.
• Use luke warm water to clean the
cabinet of the appliance and wipe it
dry.
• Use a damp cloth wrung out in
a solution of one teaspoon of
bicarbonate of soda to one pint of
water to clean the interior and wipe
it dry.
• If the freezer is not going to be used
for a long period of time switch it
off, remove all food, clean it as above
and leave the door ajar.
• To remove a drawer, pull it as far as
possible, and then tilt it upwards,
and then pull it out completely.
• Any dust that gathers on the
condenser, which is located at
the back of the freezer, should be
removed once a year with a vacuum
cleaner.
• Check door seals regularly to ensure
they are clean and free from food
particles.
ANever use cleaning agents or water
that contain chlorine to clean the
outer surfaces and chromium coated
parts of the product. Chlorine causes
corrosion on such metal surfaces.
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7 Do's and Don'ts
Do-Check contents of the freezer at
regular intervals.
Do- Clean your freezer regularly.
Do- Keep food for as short a time as
possible and adhere to “Best Before”,
“Use By” dates.
Do-Store commercially frozen food
in accordance with the instructions
given
on the packets that you buy.
Do-Always choose high quality fresh
food and be sure it is thoroughly clean
before you freeze it.
Do-Prepare fresh food for freezing
in small portions to ensure rapid
freezing.
Do-Wrap all foods in aluminium foil or
freezer quality polythene bags and
make sure any air is excluded.
Do-Wrap frozen food when you buy
it and put it in to the freezer as soon as
possible.
Do-Separate food in the
compartments. This will enable
you to find food quickly and avoid
excessive door opening therefore
save electricity.
Do-Remove ice cream from the
freezer 10-20 minutes before serving.
Don’t- Leave the door open for long
periods as this will make the freezer
more costly to run.
Don’t- Put hot food into the freezer.
Let it cool down first.
Don’t- Put liquid-filled bottles or
sealed cans containing carbonated
liquids into the freezer as they may
burst.
Don’t- Store poisonous or dangerous
substances in the Freezer. Your freezer
has been designed for the storage of
edible foodstuffs only.
Don’t- Exceed the maximum freezing
capacity ( 20 kg in any 24 hours) when
freezing fresh food.
Don’t- Consume ice-cream and water
ices direct from the freezer. The low
temperature may cause ‘freezer
burns’ on lips.
Don’t- Freeze fizzy drinks.
Don’t- Try to keep frozen food which
has thawed, it should be eaten within
24 hours or cooked and refrozen.
Don’t- Remove items from the
freezer with wet hands.
Don’t- Close the door before placing
the fast-freeze compartment cover in
its place.
Don’t- Leave frozen food at room
temperature to thaw; the best way to
defrost food is to put it in the fridge
to thaw slowly. Make sure you avoid
defrosting food or food juices drip
onto other food.
Don’tRemove the plastic cover on
the rear wall.
Don’t Damage the pipes on the
appliance.
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Problem Solving
If the appliance does not operate
when switched on, check:
• The plug is inserted properly in the
socket and that the power supply
is on. (To check the power supply
to the socket, plug in another
appliance)
• The fuse has blown/circuit breaker
has tripped/main distribution switch
has been turned off.
• The temperature control has been
set correctly.
• New plug is wired correctly if you
have changed the fitted moulded
plug.
If the appliance is still not operating
after the above checks, please refer
to the section on “How To Obtain
Service”.
Please ensure that above checks
have been made as a charge will be
made if no fault is found.
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BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE
TERMS AND CONDITIONS
Your new Beko product is guaranteed against faulty materials, defective
components or manufacturing defects.
The standard guarantee starts from the date of original purchase of the
product, and lasts for a period of twelve (12) months unless Beko plc (the
“Manufacturer”) agrees to extend the guarantee for the product in writing.
If you have purchased an American style Fridge freezer, the standard
guarantee starts from the date of original purchase of the product, and lasts
for a period of twenty four (24) months unless Beko plc (the “Manufacturer”)
agrees to extend the guarantee for the product in writing.
If you have any questions about the guarantee on your product (including
how long it is valid), please contact your retailer or our contact centre on
0333 207 971(UK and Northern Ireland) or 01 862 3411 (Republic of
Ireland)
This guarantee does not in any way diminish or affect your statutory rights
in connection with the product. This guarantee is in addition to your statutory
rights as a consumer. If you have any questions about these rights, please contact
the retailer from which you purchased the product. In certain circumstances, it
is possible that your statutory rights may offer additional or higher levels of
protection than those offered under the terms of this guarantee.
What is covered by this guarantee?
• Repairs to the product required as a result of faulty materials, defective
components or manufacturing defects.
• Functional replacement parts to repair a product.
• The costs of a Beko Approved Engineer to carry out the repair.
What is not covered?
• Transit and delivery damage.
• Cabinet or appearance parts, including but not limited to control knobs, flaps
and handles.
• Accessories and/or consumable items including but not limited to ice trays,
scrapers, cutlery baskets, filters and light bulbs.
• Repairs necessary as a direct or indirect result of:
- Accidental damage, misuse or abuse of a product.
- An attempted repair of a product by anyone other than a Beko
Approved Engineer (the “Engineer”).
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- Installation or use of a product where such installation or use fails to
meet the requirements contained in this guarantee or the User Instructions
Booklet.
• Repairs to a product operated at any time on commercial or non-residential
household premises (unless we have previously agreed to the installation
environment).
This guarantee is limited to the cost of repairing the product. To the extent
permitted by law, the Manufacturer does not accept and will not be held liable
for any financial loss incurred in connection with the failure of any product to
operate in accordance with the expected standards. Such financial loss includes
but is not limited to loss arising from:
• Time taken off work.
• Damaged food, clothing or other items.
• Meals taken at restaurants or from takeaways.
• General compensation for inconvenience.
Important Notes
1. Your product is designed and built for domestic household use only.
2. The guarantee will automatically be void if the product is installed or is
used in commercial or non-residential domestic household premises, unless
we have previously agreed to the installation environment.
3. The product must be correctly installed, located and operated in
accordance with the instructions contained in the User Instructions Booklet
provided with your product.
4. Professional installation by a qualified Electrical Domestic Appliance
Installer is recommended for all Washing Machines, Dishwashers and Electric
Cookers (as incorrect installation may result in you having to pay for the cost of
repairing the product).
5. Gas Cookers must be professionally installed by a Gas Safe (or Gas
Networks Ireland for Republic of Ireland) registered gas installer.
6. This guarantee is given in respect of products purchased and used
within the United Kingdom and the Republic of Ireland.
7. This guarantee is effective from the initial date of purchase of a new
product from an authorised retailer and will be void if the product is resold.
8. This guarantee does not apply to graded sales (where the product is
purchased as a “second”).
9. Possession of a copy of these terms and conditions does not necessarily
mean that a product has the benefit of this guarantee. If you have any
questions, please call our Call Centre on the number set out above.
10. The Manufacturer reserves the right to terminate the guarantee if its
staff or representatives are subjected to physical or verbal abuse in the course
of carrying out their duties.
11. Optional extras, where available (i.e. extendable feet) are supplied on a
chargeable basis only.
EN
22
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a
repair. Where a replacement is offered, this would normally be an identical model
but when this is not possible, a model of similar specification will be provided.
The Manufacturer will cover the costs and arrange for the delivery of the new
product and for the return of the old product. Any costs related to disconnecting
the faulty product and installing the replacement product will not be borne by
the Manufacturer unless previously agreed to in writing. The original guarantee
will continue to apply to the replacement product; the new product will not
come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the Manufacturer
but cannot be guaranteed. Whilst our Engineers will endeavour to minimize
inconvenience and to meet requests for specific timed appointments, this
cannot be guaranteed. We will not be liable for delays or if it is unable to carry
out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is
covered by this guarantee with a proof of purchase. The Manufacturer reserves
the right to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault
with your product.
• That your product has not been installed or operated in accordance with the
User Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you
with an invoice. The Manufacturer reserves the right to terminate the guarantee
if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed
by English law and subject to the English Courts, save where you live in another
part of the United Kingdom, in which case the law and courts of that location
will apply.
EN
23
If you are resident in the Republic of Ireland, this guarantee will be governed by
Irish law and the Irish courts will have jurisdiction.
This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent,
Watford, Hertfordshire. WD18 8QU.
Beko plc is registered in England and Wales with company registration
number 02415578
BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS
AND CONDITIONS
If you have purchased a built-in or integrated appliance, and registered it
within 90 days of purchase by completing the online registration form, then
the standard 12 month guarantee will be extended to 24 months, under the
same terms and conditions as detailed in our Standard Guarantee Terms and
Conditions.
BEKO UK AND IRELAND PROSMART INVERTER MOTOR GUARANTEE
TERMS AND CONDITIONS
This 10 year guarantee relates to Beko products that feature the
ProSmart Inverter Motor.
The ProSmart Motor guarantee terms and conditions are in addition to our
Standard guarantee terms and conditions detailed in the previous section.
In order to activate the 10 year guarantee you MUST register the
appliance within 90 days of the original purchase date. You can
register by first visiting Beko.co.uk/register and by following the
online instructions.
Beko Free standing appliances come with a 12 month parts and labour
guarantee as standard,
Beko Built-in appliances come with a 12 month parts and labour guarantee as
standard. This is extended to 24 months, free of charge, upon registration of
the appliance. When you register your appliance for additional guarantee, you
will automatically activate the ProSmart Motor 10 year guarantee. You do not
need to register twice. (beko.co.uk/guarantee-terms).
To make a claim against your Beko ProSmart Inverter Motor Guarantee (the
“Guarantee”), all customer and product details must be registered with Beko plc
using the procedure outlined below.
EN
24
1. This extra 9 years (for free standing appliances) or 8 years (for built-in
or integrated appliances) guarantee is only effective after the expiration of the
standard manufacturer’s guarantee.
2. It is only valid for the ProSmart Inverter motors of selected washing
machines, washer-dryers, tumble dryers and dishwashers. It does not cover
any labour charge or any other components of the product. In addition, it is
only valid for one replacement of the ProSmart motor during the extra 9-year
(for free standing appliances) or 8 year (for built-in appliances) guarantee
period.
3. To activate your guarantee, you MUST register your appliance within 90
days of the original purchase date, by visiting beko.co.uk/register.
4. Customers will receive a unique reference code as proof of guarantee
validation by email or post, which must be quoted at the time of a claim being
made.
5. Any repair/replacement of the ProSmart Inverter motor must only be
carried out by an authorised Beko Service Agent (the “Service Agent”).
6. Labour for the repair/replacement of the ProSmart Inverter motor is not
included in this guarantee and is chargeable directly by the Service Agent.
7. Any additional components fitted to the product at any time will not be
covered by this guarantee and will be chargeable directly by the Service Agent.
8. The guarantee is not transferable and cannot be exchanged for cash.
9. There are no alternative or additional offers to this Guarantee.
10. The guarantee is exclusive of the manufacturer’s standard guarantee
11. The Terms and Conditions shown above are in addition to the standard
terms and conditions of your product guarantee. Please read and refer to such
Terms and Conditions when making any claim.
12. We may use the information you provide for marketing purposes and
to analyse your purchasing preferences. We may keep your information for a
reasonable period for these purposes in accordance with the applicable Data
Protection Laws and General Data Protection Regulations (GDPR). You can opt
into this service during the registration process. Further details are available at
http://www.beko.co.uk/cookie-and-privacy.
13. These Terms and Conditions are governed by the laws of England and
Wales; manufacturer: Beko plc, Beko House, 1 Greenhill Crescent, Watford
WD18 8QU. Company Registration Number: 02415578.
EN
25
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe
place; you will need to have this documentation available should the product
require attention under guarantee.
Please take a few moments to complete the details below, as you will need this
information when you call us, or to use our online services. When you call us you
may be required to input your serial number into your telephone keypad. For
help please visit beko.co.uk/support/model-finder
• The product model number is printed on the Operating Instruction Booklet /
User guide
• The product model and serial number is printed on the Rating Label affixed to
the appliance.
• The Retailer (Purchased from) and Date of purchase will be printed on your
purchase receipt or other proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid
proof of purchase is required for requesting service under guarantee.
Model number Serial number Purchased from Date of purchase
For service under guarantee or for product advice please call our
Contact centre
Before requesting service please check the troubleshooting guide in the
Operating Instructions booklet, as a charge may be levied where no fault is
found, and even though your product may still be under guarantee.
After arranging service the area around the product must be easily accessible
to the Engineer, without the need for cabinets or furniture to be removed or
moved.
It is your responsibility to ensure our Engineers have a clean and safe
environment to carry out any repairs.
Please have your Model number and Serial number available when you call us,
as you may be required to input your serial number into your telephone keypad
during your call.
EN
26
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic
numbers 01 or 02, and are charged at the basic rate. Calls from landlines and
mobiles are included in free call packages but please check with your telephone
service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions
contained within the extended guarantee agreement document, otherwise
please call us using the appropriate number above, where service can be
obtained at a charge.
Should you experience any difficulty in obtaining service please call us on 0333
207 9710 or 01 862 3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our
website, click Contact Us and choose a product support topic from the list of
options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of
Ireland visit beko.ie/register.
21

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