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Austroflamm Heidi Back 2.0 Handleiding

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Operating manual
Heidi Back
www.austroflamm.com
Operating manual
25/04/2023
Version: 3.0
LEGAL NOTICES
Owner and publisher
AUSTROFLAMM GMBH
Austroflamm-Platz 1
A- 4631 Krenglbach
Tel: +43 (0) 7249 / 46 443
www.austroflamm.com
info@austroflamm.com
Edited by: Olivera Stojanovic
Illustrations: Konstruktion
Text: Technical department (Austroflamm)
Copyright
All Rights reserved. The contents of these instructions may be reproduced or distributed only with the
consent of the publisher! Printing, spelling and typographical errors reserved.
Operating manual Heidi Back Contents
3
Contents
1 General information ............................................................................................................................................ 6
1.1 Copyright.............................................................................................................................................. 6
2 Purpose of the manual........................................................................................................................................ 7
2.1 Storing the manual .............................................................................................................................. 7
2.2 Structure of the manual....................................................................................................................... 7
2.3 Representations used.......................................................................................................................... 7
2.4 Version control..................................................................................................................................... 7
2.5 Abbreviations....................................................................................................................................... 8
3 Safety..................................................................................................................................................................... 9
3.1 Importance of the safety instructions................................................................................................ 9
3.2 General safety instructions ................................................................................................................. 9
3.3 Special types of danger and personal protective equipment ....................................................... 10
4 Product overview................................................................................................................................................. 11
4.1 Intended use ........................................................................................................................................ 11
4.2 Identification of the product............................................................................................................... 11
4.3 Energy label.......................................................................................................................................... 12
4.4 Positioning of the nameplates ........................................................................................................... 13
5 Technical data ...................................................................................................................................................... 14
5.1
Technical data according to Regulation (EU) 2015/1185 and delegated Regulation (EU)
2015/1186 ........................................................................................................................................... 14
5.2 General specifications......................................................................................................................... 17
5.3 Data for the chimney/flue dimensioning.......................................................................................... 17
6 Transport, handling and storage....................................................................................................................... 18
6.1 Transportation...................................................................................................................................... 18
6.2 Storage.................................................................................................................................................. 18
7 Requirements at the installation location ........................................................................................................ 19
7.1 Safety distances to be observed........................................................................................................ 19
7.2 Combustion air .................................................................................................................................... 19
7.3 Chimney requirements ....................................................................................................................... 19
7.4 Floor load-bearing capacity ............................................................................................................... 19
7.5 Floor condition..................................................................................................................................... 19
7.6 Room of installation............................................................................................................................. 20
8 Fuel material/-quantity ....................................................................................................................................... 21
8.1 Fuel........................................................................................................................................................ 21
8.2 Fuel quantity......................................................................................................................................... 23
9 Installation ............................................................................................................................................................ 24
9.1 Risks and dangers................................................................................................................................ 24
9.2 Execution .............................................................................................................................................. 24
9.2.1 Mounting the hob................................................................................................................................ 24
9.2.2 Rearranging the flue pipe connection .............................................................................................. 25
9.2.3 Installing the HMS................................................................................................................................ 29
Contents Operating manual Heidi Back
4
9.2.4 Mounting the Keramott....................................................................................................................... 31
9.2.5 Installing the log drawer ..................................................................................................................... 32
10 Air+ installation and operation.......................................................................................................................... 34
10.1 Removing the rotary control unit....................................................................................................... 34
10.2 Attaching the firebox temperature sensor ....................................................................................... 34
10.3 Converting the rotary control unit ..................................................................................................... 35
10.4 Installing the control unit .................................................................................................................... 35
10.5 Installing the DC plug ......................................................................................................................... 36
10.6 Electrical connection of the controls................................................................................................. 36
10.7 Mounting the cover ............................................................................................................................. 37
10.8 How the “AIR+” automatic combustion control works.................................................................... 37
11 Settings ................................................................................................................................................................. 39
11.1 Door hinges.......................................................................................................................................... 39
11.2 Adjusting the firebox door spring ..................................................................................................... 40
11.3 Adjusting the firebox door lock ......................................................................................................... 40
11.4 Adjusting the baking compartment door lock ................................................................................ 41
12 Commissioning .................................................................................................................................................... 42
12.1 Initial Commissioning.......................................................................................................................... 42
12.2 Balanced Flue Operation.................................................................................................................... 42
13 Operation.............................................................................................................................................................. 43
13.1 Before heating up................................................................................................................................ 43
13.2 Making fire correctly............................................................................................................................ 43
13.3 Heating in the transition period......................................................................................................... 44
14 Maintenance......................................................................................................................................................... 45
14.1 Changing the seal on the door.......................................................................................................... 45
15 Cleaning................................................................................................................................................................ 46
15.1 Cleaning the stove, flue gas ducts and flue pipe ............................................................................ 46
15.2 Emptying the ash box ......................................................................................................................... 46
15.3 Cleaning the door window................................................................................................................. 47
15.4 Cleaning surfaces ................................................................................................................................ 47
16 Help ....................................................................................................................................................................... 48
16.1 Firebox lining ....................................................................................................................................... 49
16.2 What to do in the event of a chimney fire......................................................................................... 49
16.3 What to do in the event of faults........................................................................................................ 49
17 Accessories ........................................................................................................................................................... 50
18 Spare parts............................................................................................................................................................ 51
19 Dismantling .......................................................................................................................................................... 57
19.1 Removing the side cladding .............................................................................................................. 57
20 Disposal................................................................................................................................................................. 59
21 Guarantee / warranty .......................................................................................................................................... 61
Operating manual Heidi Back Contents
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22 Start up log ........................................................................................................................................................... 62
23 Service Report...................................................................................................................................................... 63
1 | General information EN Operating manual Heidi Back
6
1 General information
You have decided in favor of an Austroflamm stove.
Congratulations on your decision and thank you for your trust.
Correct operation and care are essential for trouble-free operation and long service life.
The information in this manual is of a general nature. National and European standards, local and
building regulations, together with fire regulations must be complied with.
Read these instruction through carefully before installation and operation. No liability or warranty
claims apply for damage incurred by failure to follow this manual.
Please observe the instructions in the individual sections.
This manual is a component part of the stove. It includes all the important information for both the
dealer and the customer.
Personally hand over this manual to the owner of the stove together with an introduction to the system
(heating operations).
In the following list we give you an overview of which sections are important for whom:
Dealer End customer
Complete instructions General information [}on page 6]
Purpose of the manual [}on page 7]
Safety [}on page 9]
Product overview [}on page 11]
Technical data
Requirements at the installation location [}on page 19]
Fuel material/-quantity [}on page 21]
Settings
Commissioning [}on page 42]
Operation [}on page 43]
Maintenance [}on page 45]
Cleaning [}on page 46]
Help [}on page 48]
Accessories [}on page 50]
Spare parts [}on page 51]
Dismantling [}on page 57]
Disposal [}on page 59]
Guarantee / warranty [}on page 61]
Data processing
Service Report [}on page 63]
1.1 Copyright
All Rights reserved. The contents of these instructions may be reproduced or distributed only with the
consent of the publisher! Printing, spelling and typographical errors reserved.
Operating manual Heidi Back EN 2 | Purpose of the manual
7
2 Purpose of the manual
This manual is a component part of the stove and is intended to contribute to the stove being safely in-
stalled and maintained.
TIP
Please read this manual before using the stove for the first time.
2.1 Storing the manual
Store this manual in case you need it. A current version of the manual can be found online at our
homepage www.austroflamm.com.
2.2 Structure of the manual
The table of contents can be found on page 3.
Illustrations in this manual may differ from the delivered product.
2.3 Representations used
The following representations are used in this manual:
Steps with mandatory adherence to the sequence
üPrerequisite
1) Step 1
2) Step 2
3) …..
ðIntermediate result / additional information
ðResult
Steps and bullet points without mandatory sequence
• ….
• ….
– ….
– ….
Cross-references
See Technical Data
Useful tips
TIP
Fuel
Use only the recommended fuel!
2.4 Version control
We update our manuals on a continual basis. The current version can be found at our homepage
www.austroflamm.com.
2 | Purpose of the manual EN Operating manual Heidi Back
8
2.5 Abbreviations
Abbreviation Meaning
Air+ Automatic combustion control for stoves
HMS Heat Memory System
ST Stoves
Operating manual Heidi Back EN 3 | Safety
9
3 Safety
In this manual we give you numerous safety instructions for the safe operation of your stove. These in-
structions are characterized differently as follows, depending on their importance:
3.1 Importance of the safety instructions
NOTICE
Particular behaviour and/or activities that are required for safe working. Failure to follow this can result
in material damage.
CAUTION
Possible dangerous situation (light or minor injuries and material damage).
WARNING
Possibly imminent danger to life and health of persons (severe injuries or death).
DANGER
Immediately imminent danger to life and health of persons (severe injuries or death).
3.2 General safety instructions
• The information in this manual represents generally applicable standards and rules. National and
European standards, local and building regulations, together with fire regulations must also be
complied with.
• Before operating your stove, carefully read through the entire manual and observe the instructions
and warnings.
• Austroflamm GmbH accepts no liability or responsibility for the connection of our heating appli-
ances to shared exhaust pipes/chimneys – multiple occupancy. For more information consult a
chimney sweep and check your national, regional and local building regulations.
• Only approved transport aids with sufficient load-bearing capacity may be used to transport your
stove.
• Caution - varnish is not an anti-rust protection!
• Burn only the fuel listed and approved in the section.
• It is strictly forbidden to burn or introduce highly flammable or explosive substances, such as
empty aerosols and the like, into the firebox or to store them in the immediate vicinity of your stove
due to the risk of explosion.
• No loose or easily flammable items of clothing should be worn when laying the fire.
• Please note that placing non-heat-resistant objects on, or near, the stove is forbidden.
• Do not place any items of laundry on the stove to dry. Laundry racks or the like must be placed at a
sufficient distance from the stove. – (Fire hazard!)
• This stove is not a slow-burn fire.
• While your stove is in operation, it is forbidden to process highly flammable or explosive sub-
stances in the same room or in adjoining rooms.
• The stove must only be operated with the doors closed.
• The door and all the stove’s control devices must be closed when the stove is not in operation.
3 | Safety EN Operating manual Heidi Back
10
• Please note that the surfaces of this stove heat up considerably during operation. We recommend
that you use the protective glove supplied to operate your stove.
• Please alert children to these dangers, and keep them away from the stove when it is operating.
DANGER
Danger of overheating
To prevent damage you must NEVER operate your stove with a greater quantity of fuel than the
quantity given in these instructions, either during its initial commissioning or every time you sub-
sequently light it up again!
• Your stove is not suitable for use as a ladder or a stand.
3.3 Special types of danger and personal protective equipment
For certain activities such as installation/dismantling, particular care must be taken that the following
safety equipment is worn:
Safety gloves
Safety shoes
Operating manual Heidi Back EN 4 | Product overview
11
4 Product overview
4.1 Intended use
The Austroflamm stove described in this manual is manufactured and tested with a type A1 self-closing
and locking door under EN test EN 13240.
NOTICE
Operation is only permissible with closed/bolted door.
4.2 Identification of the product
In the following illustrations we give an overview of the most important dimensions and the nameplate
positioning.
283
178
355
346
102
418
270
117
974
1074
1641
102
125
88.5
b
a
d
687
c
130
125
620
405
1300
-2
Fig.1: Dimensions
4 | Product overview EN Operating manual Heidi Back
12
1
a
b
b
c
Fig.2: Safety distances (a, b, c) / air control-
ler
1) Open (+) and closed (-) (primary/secondary air control-
ler)
4.3 Energy label
I I I
A+
A
B
C
D
E
F
G
A+
2015/1186
7,0
kW
ENERGIA · ЕНЕРГИЯ · ΕΝΕΡΓΕΙΑ · ENERGIJA · ENERGY · ENERGIE · ENERGI
A++
A+
A+++
A++
A+
A-80%
A-60%
A-40%
A-20%
Austrof amm HEIDI BACK 2.0
Fig.3: Heidi Back 2.0 energy label
Operating manual Heidi Back EN 4 | Product overview
13
4.4 Positioning of the nameplates
Here we show where you can find the nameplate. You received a copy of the nameplate with the stove.
You can find a copy of the nameplate of your stove on the back of the manual you get with your stove.
Fig.4: Nameplate
The type plate is located in the firebox below the ash box.
5 | Technical data EN Operating manual Heidi Back
14
5 Technical data
As a type 1 stove, a connection to a chimney already occupied with other solid-fuel stoves and ovens is
possible provided that the chimney rating under DIN 4705 – part 3, does not contravene this.
5.1 Technical data according to Regulation (EU) 2015/1185 and delegated
Regulation (EU) 2015/1186
Contact details for the manufacturer or their authorised representative
Manufacturer: Austroflamm GmbH
Contact: -
Address: Austroflamm-Platz 1
4631 Krenglbach
Austria
Appliance details
Model identification(s): Heidi Back
Equivalent models: -
Test reports: DBI F 18/10/0609
Applied harmonized standards: EN 13240
Other standards/technical specifications applied: -
Indirect heating function: no
Direct heat output: 7.0 kW
Indirect heat output1: -
Properties for operation with the preferred fuel
Space heating annual use efficiency ηs: 72.0%
Energy efficiency index (EEI): 108
Operating manual Heidi Back EN 5 | Technical data
15
Particular precautions for assembly, installation or maintenance
Described in the individual sections of the operating manual.
Fuel Preferred
fuel
(only one)2:
Other suit-
able fuel(s)3:
ηs
[x%]:
Space heating emis-
sions at nominal heat ef-
ficiency (*)
Space heating emis-
sions at minimum
heat output4 (*) (**)
PM OGC CO NOx PM OGC CO NOx
[x] mg/Nm³ (13% O2)5[x] mg/Nm³ (13%
O2)6
Log, moisture content ≤
25 %
yes no 72.0 30 33 728 113 - - - -
Compregnated laminated
wood,
moisture content < 12 %
no no - - - - - - - - -
Other woody biomass no no - - - - - - - - -
Non-woody biomass no no - - - - - - - - -
Anthracite and dry steam
coal
no no - - - - - - - - -
Coking coal no no - - - - - - - - -
Semi-coke no no - - - - - - - - -
Bituminous coal no no - - - - - - - - -
Lignite briquettes no no - - - - - - - - -
Peat briquettes no no - - - - - - - - -
Briquettes made from a
mixture of fossil fuels
no no - - - - - - - - -
Other fossil fuels no no - - - - - - - - -
Briquettes made from a
mixture of biomass and
fossil fuels
no no - - - - - - - - -
Other mixture of biomass
and solid fuels
no no - - - - - - - - -
(*) PM = dust, OGC = organic gaseous connections, CO = carbon monoxide, NOx = nitrogen oxide
(**) Only required when using correction factors F(2) or F(3).
5 | Technical data EN Operating manual Heidi Back
16
Properties for exclusive operation with the preferred fuels7
Specification Symbol Value Unit Specification Symbol Value Unit
Heat output Thermal efficiency (fuel efficiency) (based on the NCV)
Nominal heat effi-
ciency
Pnom 7.0 kW thermal efficiency (fuel ef-
ficiency) at nominal heat
efficiency
ηth,nom 82.0 %
Minimum heat
output (standard
value)
Pmin - kW thermal efficiency (fuel ef-
ficiency) at minimum heat
output (standard value)
ηth,min - %
Auxiliary power consumption Type of heat output/room temperature control
At nominal heat
efficiency
elmax -kW single-stage heat output, no room temperature
control
yes
At minimum heat
output
elmin -kW two or more manually adjustable stages, no room
temperature control
no
In standby condi-
tion
elSB -kW Room temperature control with mechanical ther-
mostat
no
Pilot flame power requirement with electronic room temperature control no
Pilot flame power
requirement
(if present)
Ppilot - kW with electronic room temperature control and day-
time regulation
no
with electronic room temperature control and
weekday regulation
no
Other regulation options
(Multiple answers possible)
Room temperature control with presence detec-
tion
no
Room temperature control with open window de-
tection
no
with remote control option no
1 There is no entry for fireplaces without water-carrying components.
2 Values for annual use efficiency and emissions must be given here for the preferred fuel.
3 Values for annual use efficiency and emissions must be given here for all other suitable fuels.
4 Corresponds to partial load heat output as per EN 16510
5 Specification in mg/m³ for heated filter method (in compliance with Annexe III, number 4, letter a,
section i, point 1) or g/kg for measurement in dilution tunnel (in compliance with Annexe III, number 4,
letter a, section i, point 2 and 3.)
6 Specification mg/m³ for heated filter method (in compliance with Annexe III, number 4, letter a, sec-
tion i, point 1) or g/kg for measurement in dilution tunnel (in compliance with Annexe III, number 4, let-
ter a, section i, point 2 and 3.)
7 Specifications must be made here for the preferred fuel only.
Operating manual Heidi Back EN 5 | Technical data
17
5.2 General specifications
Technical data Basic appliance
Height [mm] 1074
Width [mm] 620
Depth [mm] 405
Firebox height [mm] 355
Firebox width [mm] 418
Combustion chamber depth [mm] 270
Baking compartment height [mm] 178
Baking compartment width [mm] 346
Baking compartment depth [mm] 283
Weight [kg] 167.5
Weight [kg] steel/ceramic/soapstone - / - / -
Weight, HMS [kg] 68.5
Flue pipe outlet, diameter [mm] 130
Nominal heat efficiency [kW] as per EN test EN 13240 7
Heat output, minimum [kW] 3.5
Maximum heat output [kW] 9
Space heating capacity, at least (depending on the building insulation) [m³] 82
Maximum room-heating capacity (depending on the building insulation) [m³] 210
Minimum distance from non-flammable materials [mm] 50
Max. amount of fuel to be deposited [kg] (log) 1.7
5.3 Data for the chimney/flue dimensioning
Exhaust gas values for the multiple occupancy of the chimney (according to DIN 4705 Part 3) or rating of the
chimney (according to DIN 4705 Part 2)
Flue gas mass flow [g/s] 6.41
Flue gas temperature [°C] 262
Minimum feed pressure at nominal heat output [Pa] closed 10
at 0.8 times nominal heat output [Pa] 8
Safety distances a, b, c [mm] 1300 / 200 / 200
6 | Transport, handling and storage EN Operating manual Heidi Back
18
6 Transport, handling and storage
6.1 Transportation
Fig.5: Crate
Immediately checked the goods delivered for complete-
ness and damage in transit.
Before installing the stove, check that all movable parts are
working. Any defects before the installation of the stove
must be reported.
Transport is with a crate. The crate facilitates transport of
the stove using a lifting truck or forklift.
Remove the crate and dispose of it appropriately.
6.2 Storage
The stove must be stored in a dry room/warehouse. Protect against dirt, heat and moisture.
The following illustrations are attached to the crate and must be observed:
• Fragile – always place upright – protect against moisture
and store dry.
• Remove and dispose of packing material in an environ-
mentally friendly manner.
• The crate can be disposed of in the separate collection
for packaging. Local disposal regulations must be ob-
served.
Operating manual Heidi Back EN 7 | Requirements at the installation location
19
7 Requirements at the installation location
7.1 Safety distances to be observed
a
b
b
c
Fig.6: Safety distances
Safety distances to be observed (minimum clearances – see
also type plate).
• a) 1300mm (at the front in the radiation area)
• b) 200mm (at the sides in the radiation area)
• c) 200mm (rear)
7.2 Combustion air
An adequate supply of combustion air must be provided during operation. With a modern very thick
building shell it can happen that the combustion air supply is not guaranteed for balanced flue opera-
tion or that the draft behavior is impaired. In this case an adequate supply of combustion air must be
provided. Your Austroflamm specialist dealer will be happy to advise you.
TIP
Ensure that combustion air openings are not closed!
7.3 Chimney requirements
When connecting the flue pipes to the chimney, national and/or local safety regulations must be com-
plied with. Your Austroflamm stove is fitted at the factory with a flue outlet at the top (diameter 130
mm). The connection can, as described in these instructions, be rearranged to the bottom. When con-
necting with other pipe diameters the approval of your responsible chimney sweep is required. The
flue pipe connection and flue pipe transitions must be sealed accordingly. Your Austroflamm specialist
dealer knows the guidelines and will be happy to advise you. For your own safety the connection of
the flue pipe must be carried out by a technically competent person.
7.4 Floor load-bearing capacity
Before installing, verify whether the load-bearing capacity of the substructure can withstand the weight
of your Austroflamm stove.
With regards to loading capacity, for floors with underfloor heating we refer you to your structural en-
gineer responsible for statical calculations, builder, etc.
7.5 Floor condition
Austroflamm stoves can be placed directly on the floor.
The fire protection regulations for operating a wood-burning or pellet stove vary depending upon the
location and appliance. We recommend you obtain this information from your chimney sweep or the
specialist dealer in your area.
7 | Requirements at the installation location EN Operating manual Heidi Back
20
7.6 Room of installation
Note that the room in which the stove is installed must have at least one door / one window leading to
the outside, or be directly connected to such a room. For balanced flue operation, other heating appli-
ances and extractor hoods must not be operated together with this heating appliance as part of the
room air system.
Operating manual Heidi Back EN 8 | Fuel material/-quantity
21
8 Fuel material/-quantity
8.1 Fuel
Wood
Many of our native types of wood can, after being appropriately dried, be burnt CO2-neutral in heat-
producing appliances. Wood stands out because it grows again, can be sustainably harvested, re-
quires little or no extra external energy to be invested in the fuel, and has a short journey from the pro-
ducer to the consumer, which provides an optimal climate balance.
The most common types of wood to use in the stove are beech, yoke elm, birch, larch, spruce and
pine. The most important criterion for burning in a heat-producing appliance is that the fuel has been
sufficiently dried through. For this purpose the prepared pieces of log should be stored for at least two
years. The legislator stipulates a maximum water content of 20%. That is still however a lot of water sit-
ting in the capillaries of the wood. A piece of firewood only becomes good when its water content
comes to a maximum of 12 to 13%. The differences in combustion behaviour are striking and clearly
detectable even by the layman.
Types of wood other than the ones referred to above are also suitable for burning. However each heat-
producing appliance should be checked for how their use affects combustion behaviour. Oak for ex-
ample burns with a rather shorter flame and more embers. Oakwood catches fire with greater diffi-
culty, and due to hardness of the wood it is not split as well (small) as other types of wood, which again
has a negative effect on combustion behaviour. It is however a good energy source, and, correctly pro-
cessed, also suitable as firewood.
Softwoods (fir, pine, spruce) should if possible be mixed with hardwood. Softwoods have a higher pro-
portion of tannin, which leads to more deposits in the heat-producing appliance, the connecting pipes
and the chimney. If only softwood is burnt, this can lead more quickly to a build-up of shining soot.
Mixing with hardwood (for example, beechwood) reduces this effect.
The size of your heat-producing appliance's combustion chamber will dictate whether your firewood is
25cm, 33cm or 50cm in length. 50cm pieces of log should preferably dry for somewhat longer (lain
down for three years or more), because wood is dried out mainly by the leakage of water from the ca-
pillaries - and that simply takes time. And the path from inside to outside in a 50cm-long piece of log is
twice as long as in a 25cm-long piece of log. The important thing is that the wood is well split. This
means that the circumference of a piece of log (once all sides are measured around the cutting point)
must be a maximum of 15-25cm. Pieces of wood cut to this size dry more easily - above all, however,
they give the fire (the temperature) a greater attack area and thus make it easier to evolve gas and thus
to burn. Also the quantity of fuel can be better measured out. Thanks to their outstanding levels of effi-
ciency, modern heat-producing appliances require just a fraction of the amount of wood of earlier
stoves. Here smaller pieces of log can be placed according to the manufacturer’s specifications - large
pieces of log often exceed the maximum specified quantity with just a single piece.
Not everyone has a hygrometer at home for determining the water content in wood, particularly when
good reliable units cost several hundred euros. However you can make a good estimate of how suit-
able your fuel is by carefully observing combustion behaviour. A “good” wood fire will only smoke
briefly in the ignition phase, hardly at all after that. It will burn with a light (yellow to orange-coloured)
long flame. Little residue will occur in the combustion chamber, most of it disappearing again when
the fire is fully developed. Another good criterion for assessing whether a piece of log is suitable for
combustion is its weight. Most manufacturers also specify the amount to be laid in kg/weight. Ex-
ample: a piece of beechwood 33cm in length with a circumference of approx. 20cm weighs approx.
1kg when it is suitable (dry enough) for burning. Therefore 25cm in length gives approx. 750
grammes, and 50 cm in length approx. 1.5kg.
8 | Fuel material/-quantity EN Operating manual Heidi Back
22
Please observe at all times the maximum specified amount to be laid, even when putting on more
wood! Otherwise your fire will not provide the desired efficiency - but above all considerable damage
may be caused to your appliance, to gaskets and material and to the flue gas duct.
The wood may only be burnt untreated. NEVER burn treated woods, not even wood processed with
natural substances or organic glazes. Wood waste does not belong in the stove!
Wood briquettes
Many people like wood briquettes as a fuel because they require less storage space than wood, can
be stocked or sold in small quantities and - at least at first glance - make less work than wood. Within
the scope of production, the quality of briquettes is consistent. Wood briquettes do not need to be
stored for a long time to be dried out. Due to the raw material (unrefined chips) and the production
process they have an already defined residual moisture.
If wood briquettes are designated as a suitable fuel, then this still only applies to this fuel, NOT for
coal-, paper-, bark- or other pressed items, such as pellets.
In spite of various standardizations and many advertising promises, there are also considerable differ-
ences in quality in wood briquettes. But even with good fuel quality, combustion behaviour is different
from that of unrefined log. And not every wood briquette burns equally well in every stove. Before you
decide on a particular variety and perhaps even store this up in larger quantities, you should extens-
ively test the wood briquettes under various draft conditions. Most suppliers keep “test packages” for
this purpose that can be purchased at preferential prices to test out and compare with one another the
various types offered.
TIP
When burning wood briquettes, the maximum quantity specified in these instructions must also be
observed. The quantity must not be exceeded.
As the wood is pressed and thus has little spatial volume for the same weight, modern heat-producing
appliances with a low placement quantity often have “little fire heaps” occur, leading one to wonder
whether a fire can burn at all with so little fuel. Nevertheless you must never exceed the maximum
placement, because that would cause damage. Many wood briquettes change during the temperature
increase when burning, by “opening up”. This should not worry you as it is normal. When inserting
wood briquettes make sure that this expansion as far as possible does not press not in the direction of
the window, as otherwise this will get very dirty.
In principle you should not insert wood briquettes as one piece, but rather break them at the layer
thicknesses, which are usually visible in slices, and place smaller pieces in the combustion chamber,
not in an interlocking manner, but randomly. This way you will ensure that the combustion air reaches
more burning material and flows around it better. Wood briquettes require a stronger air current, an
expert eye and perhaps a bit more patience, until you get the knack of it. Since less volume is available
(although the same mass, it takes less space up), the fire is generally smaller and does not burn so high
and vivaciously as when burning log. When wood briquettes alone are burnt, this therefore generally
leads to haziness in the combustion chamber, as well as on the stove window. Not all areas of the com-
bustion chamber have the same temperature applied to them as when unrefined wood is burnt, which
is why these deposits occur. It may be that with one variety of wood briquettes more deposits occur,
whereas with another variety none at all. This suggests trying out various varieties to determine the
suitable fuel for your heat-producing appliance. If you would really like to use wood briquettes, but
don’t get on quite well with them, then it may also help to mix the fuel. That means: Burn wood bri-
quettes and unrefined log in the mixture ratio that achieves a good burning result for your heat-produ-
cing appliance.
Wood briquettes must also be stored dry. In general it can be said that pressed items with a hole in the
middle usually burn better. Soft wood briquettes are to be preferred and are often more suitable than
hard wood briquettes.
Operating manual Heidi Back EN 8 | Fuel material/-quantity
23
Approved fuel
Dry, properly stored, unrefined log (preferably hard wood) is permitted as fuel for our stoves.
Round wood must be split at least once so that it lights better. The diameter of the split piece of wood
must not exceed 7 cm.
Explosive substances
It is strictly forbidden to burn or introduce highly flammable or explosive substances (empty aerosols
and the like) into the firebox or to store them in the immediate vicinity of your stove. Risk of explosion!
Fuel
Only burn the recommended fuel.
Clean combustion
The firewood must be dry (rel. wood moisture < 15 %) and untreated. Furthermore the correct quantity
of firewood must be burnt in order to achieve a clean, low-emission combustion.
8.2 Fuel quantity
Maximum fuel quantity
Your Austroflamm stove is designed for maximum efficiency: see Technical Data section. Too great a
quantity of fuel can lead to overheating and damage to your Austroflamm stove!
Maximum amount of fuel to be deposited: 1.7 kg wood.
NOTICE
Overheating
Too great a quantity of fuel can lead to overheating and damage to your Austroflamm stove
NOTICE
To avoid damage you must NEVER operate your Stove a greater quantity of fuel than that specified in
this manual!
9 | Installation EN Operating manual Heidi Back
24
9 Installation
Installation must only be carried out by an authorized specialist company.
Before installing the stove, check that all movable parts are working. Any defects must be reported be-
fore the installation.
In the following sections we will give you information on
• the integration or attachment of appliance parts
• the rearrangement of the flue pipe connection
• The connection of the combustion air supply, and on
• other important facts relating to the installation.
9.1 Risks and dangers
Protective equipment
The following protective equipment must be used:
Type of protective equipment
Safety gloves
Safety shoes
9.2 Execution
9.2.1 Mounting the hob
1
2
0,5 mm
Fig.7: Adjusting the rubber cushions
1) Adjust rubber cushions (1) to 0.5 mm.
2) Screw adjusting screws (2) in or out as required.
Operating manual Heidi Back EN 9 | Installation
25
2
1
Fig.8: Attaching the hob
3) Attach the small hob (1) and fix from below using the
nuts.
ðShould you have difficulty in fixing the nuts during
this stage, remove the side cladding and rear
panel from the stove. Proceed as described in the
section Removing the side cladding [}on page
57].
4) Place the large hob (2) on to the rubber cushions.
x
Fig.9: Transition
5) The transition between the small and the large hob
must be straight and not show any difference in
height.
ðIf the transition is not straight, adjust the adjusting
screws (2) and/or the rubber cushions (1) to the
correct height.
6) If the side cladding was removed, remount it.
9.2.2 Rearranging the flue pipe connection
Fig.10: Removing the hob
1) First remove the hob.
2) Detach side cladding and the rear panel. Proceed as
described in the section Removing the side cladding
[}on page 57].
9 | Installation EN Operating manual Heidi Back
26
Fig.11: Removing the perforated cut-out
3) Use a saw to remove the perforated cut-out on the
rear panel.
1
Fig.12: Removing the radiation protection
4) Undo the screws and remove the radiation protection
(1).
5) Use a saw to remove the perforated cut-out on the ra-
diation protection.
2
1
Fig.13: Remove cover and bracket
6) Remove cover with seal (1) on the back.
7) Remove bracket with seal (2).
Operating manual Heidi Back EN 9 | Installation
27
Fig.14: Replacing cover and bracket
8) Replace parts and reinstall.
1
2
Fig.15: Setting rubber cushions and adjust-
ing screws
0,3 mm
Fig.16: Rubber cushions (1) to 0.3 mm
0 mm
Fig.17: Adjusting screws (2) to 0 mm
9) Adjust rubber cushions (1) to 0.3 mm.
10) Completely screw in adjusting screws (2) - to 0 mm.
9 | Installation EN Operating manual Heidi Back
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Fig.18: Mounting the radiation protection
11) Remount radiation protection.
Fig.19: Mounting the rear panel and side
cladding
12) Mount the outer rear panel
13) Mount the left and right side cladding.
Fig.20: Attaching the hob
14) Place the new hob on to the rubber buffers.
Operating manual Heidi Back EN 9 | Installation
29
9.2.3 Installing the HMS
1) First the hob must be removed and the side cladding
detached. Proceed as described in the section Re-
moving the side cladding [}on page 57].
1
Fig.21: Removing the radiation protection
2) Undo the screws and remove the radiation protection
(1).
ðAfter the HMS bricks have been installed, the radi-
ation protection is no longer installed.
Fig.22: Removing the lid
3) Undo all the screws from the lid and remove the lid.
9 | Installation EN Operating manual Heidi Back
30
Fig.23: Mounting HMS holder and HMS
brick
4) First mount the HMS holders on the side.
5) Attach the HMS brick to the HMS holder.
6) Repeat both steps on the other side of the stove.
Fig.24: Mounting HMS brick at the rear
7) Mount the HMS holders as shown on the rear of the
stove and attach the HMS bricks to the holders.
Operating manual Heidi Back EN 9 | Installation
31
Fig.25: Attaching side cladding, lid and hob
8) Remount side cladding and lid and attach the hob.
9.2.4 Mounting the Keramott
Fig.26: Keramott firebox
2
3
1
4
Fig.27: Keramott baking compartment
Numbering = installation sequence
9 | Installation EN Operating manual Heidi Back
32
1
Fig.28: Holders for Keramott bricks
After all Keramott bricks have been laid in the baking com-
partment at the top, the two side bricks must be secured.
1) Bend the preinstalled holders down by hand to secure
the bricks.
9.2.5 Installing the log drawer
NOTICE
If you have installed Air+ or would like to use it, it is not possible to use the log drawer together with
Air+.
1) First the side cladding and the rear panel must be de-
tached. Proceed as described in the section Removing
the side cladding [}on page 57].
1
2
Fig.29: Removing the supply air flange
Fig.30: Parts changed over
2) Remove supply air flange (1).
ðWith the log drawer appliance part, the supply air
flange can be converted to the rear. If this is not
desired, then as a consequence it will not be re-
quired and can be removed.
3) Remove side part (2) and if necessary mount the sup-
ply air flange (1) in this location.
4) Mount the side part (2) below in the place of the sup-
ply air flange.
Operating manual Heidi Back EN 9 | Installation
33
Fig.31: Inserting the log drawer
5) Reattach side cladding, rear panel, lid and hob.
6) The log drawer can now be inserted.
10 | Air+ installation and operation EN Operating manual Heidi Back
34
10 Air+ installation and operation
10.1 Removing the rotary control unit
Fig.32: Remove rotary control unit
1) Please remove both hexagonal nuts and take the
rotary control incl. the complete rod system (82 mm
and 92 mm) out of the air box. Both rods will be re-
placed by new ones.
10.2 Attaching the firebox temperature sensor
Fig.33: Fixing the firebox temperature
sensor
1) In order to be able to install the firebox temperature
sensor, firstly the left side part of the stove must be re-
moved.
2) Then the temperature sensor with the sensor sleeve
can be mounted instead of the cover plate.
Operating manual Heidi Back EN 10 | Air+ installation and operation
35
10.3 Converting the rotary control unit
NOTICE
Before dismounting, mark the position of the wooden
handle as shown in the illustration.
1) Dismount the rotary control unit, as shown in the pic-
ture below.
2) Remove the shim.
3) Then reassemble the rotary control unit.
NOTICE
The grub screw must be removed in order to be able to
dismount the rotary control unit. Afterwards the grub screw
must be reinstalled.
Fig.34: Rotary control unit conversion
10.4 Installing the control unit
1) Insert the 125 mm hexagon rod supplied into the air
box and turn fully counterclockwise.
Fig.35: Control unit
2) Then slide the magnetic driving plate onto the hex
rod.
3) Now slide the preassembled unit (motor incl. controls)
on to the hex rod and fix the unit on to the air box us-
ing the two Torx screws shown, which must be re-
moved beforehand.
4) Then mount both the universal cardan joints included
in the set and the rotary control unit.
ðEnsure that the rotary control unit is in the position
shown above before mounting.
5) Then fix the screws on the cardan joints with the rod
system!
10 | Air+ installation and operation EN Operating manual Heidi Back
36
10.5 Installing the DC plug
1) Guide the power cable with plug through the rear
panel and fasten it as per the picture.
10.6 Electrical connection of the controls
Power supply Damper motor Firebox temperature
1) Make sure that all the components are correctly con-
nected.
2) Plug the mains cable plug into the electrical point.
Test the air control system and set the minimum and
maximum motor position - calibration process.
3) Wait approximately three minutes after the plug has
been plugged in and then check whether the air con-
trol system (rotary knob) has fully opened and closed
by itself again after these three minutes have expired.
4) The air control system (rotary knob) should be com-
pletely closed again after the calibration process.
5) The air control system (rotary knob) did not com-
pletely open and close during these three minutes.
Therefore check the following:
• Plug correctly connected to the mains.
• Air control system is functioning. Any LED display lights
are flashing.
• All components are correctly connected: check whether
all connectors are correctly connected.
• Is the temperature scale in the combustion chamber
above the ambient temperature? If the stove is warm
due to a previous firing process or if the stove is just
warming up, this will be detected by the air control sys-
tem. Therefore the calibration process will be prevented
and the air control system will switch straight to com-
bustion phase 1.
• Check the rotary knob. It should be capable of being
turned against a slight resistance. Otherwise the rotary
knob and all connected components must be checked.
Despite the automatic air control system the position of
the damper doors can be manually adjusted.
Operating manual Heidi Back EN 10 | Air+ installation and operation
37
10.7 Mounting the cover
Fig.36: Mounting the cover
1) Then mount the cover
10.8 How the “AIR+” automatic combustion control works
General
The “AIR+” combustion control only reacts to differences in the firebox temperature. The appropriate
information is transmitted from the firebox temperature sensor to the controls. Should the firebox tem-
perature sensor be defective, unplugged or have a fault, the control unit automatically goes into fault
mode with pre-programmed control opening and does not change this position until the fault is re-
solved.
Operation
Operation of the “AIR+” combustion control consists of the following phases:
Fig.37: Phase
Calibration
Calibration of the controls is carried out when the controls are connected to the mains. In doing so, the
damper door is completely opened 1x and closed again. If the stove has previously been manually
controlled in unpowered operation, then the damper door position is recalibrated when connected to
the mains. Should a rise in temperature be detected during calibration, then the stove immediately
switches to ignition phase 1.
After each combustion cycle the control system carries out a new calibration. This serves to ensure the
correct synchronization between the damper door and the rotary control unit.
10 | Air+ installation and operation EN Operating manual Heidi Back
38
Off
In this state the damper doors are closed. In the event of a rise in temperature, the stove switches to ig-
nition phase 1.
Ignition phase 1
The damper doors are completely opened. After about 15 minutes, the switch to ignition phase 2
takes place. If within about 30 minutes no fire is detected, the the control system switches into the em-
ber phase.
Ignition phase 2
The damper doors are not completely opened. After about 5 minutes, the switch to combustion phase
1 takes place. If within about 30 minutes no fire is detected, the the control system switches into the
ember phase.
Combustion phase 1
The damper doors are controlled as a function of the firebox temperature.
Combustion phase 2
The damper doors are controlled as a function of the firebox temperature.
Stoking phase
The damper doors are completely opened once more in order to fan the embers for the stoking pro-
cess. When stoked up with wood, the flame temperature rises and the system switches to combustion
phase 1. Otherwise after a certain length of time the system switches to the ember phase.
Ember phase
Damper doors are opened approximately halfway in order to maintain the firebed. If the temperature
in the combustion chamber rises above a certain point, the system switches to the stoking phase and
then to combustion phase 1. Otherwise the system switches to the OFF phase. Calibration is carried
out before positioning into the off phase.
Operating manual Heidi Back EN 11 | Settings
39
11 Settings
11.1 Door hinges
2
2
1
Fig.38: Adjusting screws
The following steps described apply to the firebox door and
the baking compartment door.
1) To adjust the door, the hob must be removed and
only the left side cladding detached. Proceed as de-
scribed in the section Removing the side cladding [}
on page 57].
2) Using the screws (1) the door can be adjusted up,
down, left and right.
3) Using the grub screws (2) the door can be adjusted in
and out.
4) After the door has been adjusted, the left side clad-
ding and the hob can be reattached.
11 | Settings EN Operating manual Heidi Back
40
11.2 Adjusting the firebox door spring
1) To adjust the firebox door spring, the hob must be re-
moved and only the left side cladding detached. Pro-
ceed as described in the section Removing the side
cladding [}on page 57].
1
2
Fig.39: Adjusting the closing pressure of the
door
2) Hold the screw (1) with the open-ended spanner.
3) Loosen the screw (2) with the screwdriver.
4) Use the open-ended spanner to turn the screw (1) in
the desired direction (tightening or loosening the
spring).
5) When desired position is reached, tighten the screw
(2) with the screwdriver
6) Reattach left side cladding and the hob.
ðClosing pressure is adjusted
11.3 Adjusting the firebox door lock
This adjustment applies to both doors.
2
1
Fig.40: Adjusting the door lock
1) Open door.
2) Door lock can be adjusted up, down, forward and
backward using the screws (1).
3) Ensure that the latch bolt (2) is always in the position
shown.
Operating manual Heidi Back EN 11 | Settings
41
11.4 Adjusting the baking compartment door lock
Fig.41: Adjusting the door lock
1) Using the two nuts the door lock can be adjusted up-
wards forwards and backwards.
12 | Commissioning EN Operating manual Heidi Back
42
12 Commissioning
12.1 Initial Commissioning
NOTICE
During the initial commissioning and in the following 2-3 combustion cycles, only approx. 2/3 of the
maximum fuel quantity is to be used.
NOTICE
To avoid damage you must NEVER operate your Stove a greater quantity of fuel than that specified in
this manual!
During the first 3-4 combustion cycles at nominal heat output, odors may develop. The odors are
caused by the evaporation of sheet metal greases and binding agents from the varnishing. Although
unpleasant, these fumes are completely non-toxic. We therefore recommend that you well ventilate
the room for the first few fires.
1) Remove all enclosed documents and appliance parts from the fireplace.
2) Read the operating manual through carefully before the initial commissioning.
ðFor optimally lighting we refer you to the section Making fire correctly.
Removing the ash box cover
Before the stove is operated for the first time, it is absolutely vital to remove the cover of the ash box
from the stove.
Proceed as follows: (for a better understanding, see also steps 1 and 2 in the section Emptying the ash
box)
1) Open door.
2) Raise the grate with the hook supplied with the stove.
3) Take off the cover and lift it up.
ðCover is inserted incorrectly when delivered.
ðYou need the cover when you empty the ash box.
ðTo empty the ash box we refer you to the section Emptying the ash box.
12.2 Balanced Flue Operation
For balanced flue operation, the stove must be fed directly from the outside to the fireplace via an air-
tight duct with barrier. This way the stove can also be operated in units with mechanical airing or ventil-
ation. This applies to all countries except Germany. In Germany an additional test is required.
Operating manual Heidi Back EN 13 | Operation
43
13 Operation
13.1 Before heating up
The stove can only function properly if there is sufficient combustion air coming to the room of installa-
tion (the appliance), specially if several firing installations are being operated at the same time. Ensure
sufficient air supply before heating up. Open the combustion air flap on the stove and keep it open for
the entire combustion period.
Devices for the supply of combustion air must not be modified.
13.2 Making fire correctly
To ensure the stove operates correctly and safely, it is important that the chimney generates the re-
quired draft. This must be checked in particular for each initial commissioning (e.g. after summertime)
and in the transitional periods (e.g. when the wind is strong). If there is insufficient required draft, then
paper or softwood chips can first be burnt in order to bring stove and chimney flue to temperature.
The air inlet of the stove must not be closed.
1) Clean grate.
2) If necessary empty ash box (beware of embers).
1
Fig.42: Primary/secondary air controller
3) Completely open the primary/secondary air control
(1).
ðPosition “UP”
1
2
3
Fig.43: Before kindling
4) Lay 2-3 pieces of log (1) (beech, oak, birch) across the
bottom of the firebox.
5) Finely split softwood above it (2).
6) Place a firelighter (3) in the middle and light it.
ðNever use petrol, spirit or similar for ignition!
1 Log
2 Softwood
3 Firelighter
7) Close the door.
ðIt is best to allow the first layer of wood to combust
without altering the air damper setting.
ðIf only the bed of embers is left (no more flames),
you can place another layer of log.
8) When stoking up, proceed as for heating up:
ðOpen combustion air supply.
ðCarefully open stove door.
ðPut wood on.
ðClose door.
13 | Operation EN Operating manual Heidi Back
44
Fig.44: Flame pattern
9) As soon as the pieces of firewood are burning well all
around (light, high flames), you can control the air
supply with the controller.
ðControl at maximum setting left = maximum heat
output
ðthe flames should always burn yellow and never
blue or with black flame tips (otherwise feed more
air in).
blue = too much air
black = too little air
ðDuring combustion doe not totally close the air
supply (danger of deflagration!).
13.3 Heating in the transition period
In the transition period, i.e. during high external temperatures, a sudden temperature rise can disrupt
the chimney draft so that the fuel gases are not completely drawn off. In this case the appliance must
be filled with smaller quantities of fuel and operated with the air damper/-controller on a higher set-
ting so that the available fuel combusts more quickly (with a flame developing) and the chimney draft
stabilized as a result.
TIP
To prevent resistance in the firebed, the ashes should be removed more frequently.
Operating manual Heidi Back EN 14 | Maintenance
45
14 Maintenance
14.1 Changing the seal on the door
Fig.45: Changing the seal
1) Remove old seal from the door.
2) Glue in new seal with a suitable adhesive (e.g. silicon
B310).
ðRepeat these steps for the baking compartment
door as well
15 | Cleaning EN Operating manual Heidi Back
46
15 Cleaning
15.1 Cleaning the stove, flue gas ducts and flue pipe
The stove, the flue gas ducts and flues should be annually - possible even more often, e.g.
• after the chimney has been cleaned
• checked for deposits
• cleaned as necessary.
TIP
The chimney must likewise be regularly cleaned by the chimney sweeper. Your master chimney
sweep will inform you of the necessary intervals. The stove should be inspected annually by a special-
ist
15.2 Emptying the ash box
• On a regular basis and in good time (at least 1xper week) remove the ashes from the firebox and
empty the ash box.
– If the firebox is not regularly cleaned of ash then there is a danger that the combustion air
openings become blocked and the appliance suffers damage.
To empty the ash box, proceed as follows:
NOTICE
Be aware when emptying the ash box that there might be embers in the ash box. Only remove the ash
box when the stove is in the cold state.
Fig.46: Raising the grate
1) Open door.
2) Raise the grate with the attached hook.
Operating manual Heidi Back EN 15 | Cleaning
47
Fig.47: Putting the cover on the ash box
Fig.48: Closing the cover
3) Take the supplied cover and use it to cover the ash
box.
4) Turn the handle of the cover clockwise until the
handle engages.
Fig.49: Removing and emptying the ash box
5) Remove the ash box from the stove and empty it.
6) Reinsert the ash box after emptying it.
7) Close the grate again.
15.3 Cleaning the door window
Spray window with glass cleaner and leave it for a moment to take effect.
• We recommend cleaning the glass with our Austroflamm glass cleaner or a commercially available
window cleaner.
• Prevent door- or window seals from coming into contact with water or cleaner, since these will oth-
erwise harden and in doing so lose their function. Only intact seals ensure that your stove functions
flawlessly.
15.4 Cleaning surfaces
• Varnished surfaces may only be cleaned with a soft cloth (if necessary damp).
• Soak up dissolved dirt with absorbent cloths or household paper.
• For stainless steel surfaces there are also special cleaners.
16 | Help EN Operating manual Heidi Back
48
16 Help
Problem Cause Solution
The glass window is sooty Insufficient draft from time to time (depending on
use) the window must be cleaned
with glass cleaner
Clarification with chimney sweeper
(poss extend chimney/measure
draft)
incorrect operation of the air control It is imperative that the air controller
is operated in accordance with the
instructions (if secondary air is closed
too far, the glass pane will become
sooty very quickly)
excessively large pieces of firewood
firewood too damp
Comply with quantity and size ac-
cording to the instructions
Operating temperature has not been
reached
Use more fuel, dry wood (< 15 % re-
sidual moisture), pay attention to air
regulation
The chimney is too small The chimney draft is insufficient Ask your chimney sweep to carry out
a draft measurement
Exhaust ducts and combustion
chamber sooted up
Use more fuel, dry wood (< 15 % re-
sidual moisture), pay attention to air
regulation
The stove emits a strong odor and
smokes externally
Stove-enameling phase of the var-
nish
During the first heating cycles, the
varnish hardens and smells in the
process
The stove surface is dusty/soiled Keep the surfaces of the stove clean
Keep the floor area clean around the
stove
Flue gas escapes when stoking up
and during the heating phase
Chimney draft too low, flue pipe con-
nection leaky
Check connection points and if ne-
cessary reseal
Check chimney draft
Door opened before combusted
down to embers
Only stoke up when only embers are
present (no more visible flames)
The fire is too weak and/or goes out Air control closed (-) Air control open (+)
Wood too damp Are you using dry wood (<15%re-
sidual moisture)?
External temperature too high
(>15°C)
The room is not warm enough Convection air grille closed Open convection air grille
Chimney draft too high Clarification with chimney sweeper
(poss shorten chimney/measure
draft)
The fire burns down too quickly and
uncontrollably
Air control open (+) Throttle combustion air supply after
the operating temperature has been
reached in the firebox (+ / -)
Seals worn Check whether the seals on the in-
side of the door are continuous and
in working order, if necessary re-
place
Firebox door not closed properly Close firebox door
Chimney draft too high Clarification with chimney sweeper
(poss shorten chimney/measure
draft)
Ceramic windows become sooty
very quickly
Unsuitable wood used Use dry unrefined wood. See inform-
ation about this in the Fuel section
Operating manual Heidi Back EN 16 | Help
49
Problem Cause Solution
Operating temperature not reached Bring stove to the operating temper-
ature
Sooting up of the window after 8- 10
hours of fires is normal
Chimney draft too low Contact chimney sweep
16.1 Firebox lining
The lining of your stove consists of Keramott, a high-quality material with special combustion proper-
ties and an attractive appearance. During or after operation this lining may have superficial hairline
cracks, which do not however affect functioning. Replacement of such parts is not required!
16.2 What to do in the event of a chimney fire
If fuel used is incorrect or too moist, then due to deposits in the chimney this may lead to a chimney
fire.
1) Call the fire department and the district master chimney sweep!
2) Close the combustion air.
3) Enable access to the cleaning openings (e.g. basement and attic).
4) Remove all flammable material from the chimney.
5) Inform your district master chimney sweeper before recommissioning of your stove and have your
chimney checked for any damage.
16.3 What to do in the event of faults
Should faults occur, your dealer will require the following details:
• Serial number and appliance model as per the nameplate
• Original invoice (date of sale)
17 | Accessories EN Operating manual Heidi Back
50
17 Accessories
Have defective parts (accessories, spare parts) replaced by your specialist stove dealer. This guaran-
tees that stove is and remains safe and functional.
Baking compartment
The design is a fully functional baking compartment.
This baking compartment is heated from 4 sides (left, right, back and bottom).
TIP
To achieve the most even possible cooking process, halfway through the cooking time you should
turn the food being cooked.
The temperature in the baking compartment is regulated via the quantity of wood and the air control-
ler. You can see the current temperature on the baking compartment thermometer (accessory).
The inside of the baking compartment is cleaned in the same way as other parts of the stove. Avoid
greasy fumes, as these are difficult to clean.
Operating manual Heidi Back EN 18 | Spare parts
51
18 Spare parts
Keramott firebox
1
2
3
3
5
6
8
4
4
7
Item no. Quantity Item Item no.
1 1 Keramott floor left 724691
2 1 Keramott floor rear 724692
3 2 Keramott panel side front 724693
4 2 Keramott panel side 724694
5 1 Keramott panel rear 724695
6 1 Keramott floor right 724696
7 1 Keramott deflection 724698
8 1 Keramott floor front 724699
18 | Spare parts EN Operating manual Heidi Back
52
Keramott baking compartment
2
3
1
4
Item no. Quantity Item Item no.
1 1 Keramott floor 724788
2 1 Keramott rear 724797
3 1 Keramott panel side left 724796
4 1 Keramott panel side right 724795
Operating manual Heidi Back EN 18 | Spare parts
53
HMS
1 2 3 4
Item no. Quantity Item Item no.
1 1 HMS back left 724790
2 1 HMS left 724791
3 1 HMS right 724792
4 11 HMS holder 724793
5 1 HMS back right 724794
18 | Spare parts EN Operating manual Heidi Back
54
Log drawer
1 2 4 5 3
Item no. Quantity Item Item no.
1 4 M8-UT/FEF 3 BN4575 712712-93
2 4 Running wheel, complete 712794 3
3 2 Flat pot magnet (NdFeB) 717952 6
4 2 Counter-sunk head with hex M3x10 718605-92
5 1 Log drawer 724684-29
Operating manual Heidi Back EN 18 | Spare parts
55
Air+
Item no. Qty Item Item no.
1 2 Cheesehead bolts with socket head (very low head)
M4x10
724701
2 1 Ring magnet DM10.1/9.5 H 6.4mm 724719
3 1 switch drive 724720
4 1 Airmaster Mainboard 724726
5 2 Universal joint with thread 724826
6 1 KS DC socket 724828
7 1 Power supply unit 724829
8 1 KS actuator AIR+ 724930
9 1 Belimo anti-rotation clip 724880
10 1 AIR+ flame temperature sensor cable kit 728274
11 1 FTS 778675
12 1 Sensor tube, closed 779022
13 1 Cable binder 2,8x200 940274
14 1 Mounting instructions 718502-92
15 1 Counter-sunk head with hex M4x6 718539-92
16 2 Taptite SKS M5x8 718539-92
17 2 Taptite ISR-LKS M3x5 718567-92
18 4 Fillister-head screw with hex M3x5 718641-92
18 | Spare parts EN Operating manual Heidi Back
56
Item no. Qty Item Item no.
19 1 Driving plate 724689-92
20 1 Controller drive shaft 2 724702-92
21 1 Controller drive shaft 3 724703-92
22 1 Motor magnet adapter 724715-92
23 1 Aperture control unit 724716-29
24 1 Mainboard support sleeve 724717-29
25 1 Cover 724718-29
26 2 Spacer 5x7x6 772792-29
Operating manual Heidi Back EN 19 | Dismantling
57
19 Dismantling
For correct uninstallation and dismantling of the stove, contact your Austroflamm specialist dealer.
19.1 Removing the side cladding
Fig.50: Undoing the screws from above
1) Undo the marked screws from above.
Fig.51: Undoing the screws on the inside
2) Undo the screws on the inside at the bottom.
Fig.52: Detaching the side cladding
3) Detach the side cladding.
4) Repeat the last two steps to detach the side cladding
on the other side.
19 | Dismantling EN Operating manual Heidi Back
58
Fig.53: Undoing the screws on the left and
right of the rear panel
5) Undo the screws on the left and right of the rear panel
Fig.54: Detaching the rear panel
6) Detach the rear panel.
Operating manual Heidi Back EN 20 | Disposal
59
20 Disposal
NOTICE
To dispose of the stove properly, get in touch with the local (possibly municipal) waste disposal com-
pany.
NOTICE
We recommend that you remove those components of the stove which have been in contact with fire
such as window, combustion chamber, grates, firebox lining (Keramott), ceramic, sensors and baffle
plates and dispose of them in the household waste.
NOTICE
For correct uninstallation and dismantling of the stove, contact your Austroflamm specialist dealer.
Electric and electronic components
Remove the electric and electronic components from the appliance by dismounting them. These com-
ponents must not be disposed of via non-recyclable waste. Disposal should be carried out profession-
ally via the electrical and electronic waste return system.
Keramott
Remove Keramott components. If present, fastening elements must be removed beforehand. Ker-
amott components that have been in contact with fire or flue gas must be disposed of. Reuse or recyc-
ling is not possible. Local disposal options must be observed.
Steel sheet
Disassemble steel-sheet components of the appliance by mechanical crushing. If present, remove
seals beforehand. Dispose of steel sheet parts as metal scrap. Local disposal options must be ob-
served.
Cast iron
Disassemble cast-iron components of the appliance by unscrewing or flexing them from one another,
or alternatively by mechanical crushing. If present, remove seals beforehand. Dispose of the cast-iron
parts as metal scrap. Local disposal options must be observed.
Natural stone
Mechanically remove any natural stone present from the appliance and dispose of it as construction
waste. Local disposal options must be observed.
Fittings etc. (for water-carrying appliances)
Disassemble the components for carrying water by unscrewing and removing them and dispose of
them as metal scrap. Local disposal options must be observed.
Seals (glass fiber)
Mechanically remove the seals from the appliance. These components must not be disposed of via
non-recyclable waste.as glass fiber waste cannot be destroyed through burning. Dispose of seals as
glass- and ceramic fiber waste (artificial mineral fibers (AMF)). Local disposal options must be ob-
served.
20 | Disposal EN Operating manual Heidi Back
60
Handles and decorative elements made of metal
If present, disassemble or remove handles and decorative elements made of metal and dispose of as
metal scrap. Local disposal options must be observed.
Operating manual Heidi Back EN 21 | Guarantee / warranty
61
21 Guarantee / warranty
1) Warranty statement: For your AUSTROFLAMM stove, we guarantee the flawless performance of
the body for six years, and of all other steel and cast iron components for two years from the date
of first sale.
Steel and cast-iron parts that manifest material- and or processing defects during the guarantee
period (warranty case) will be replaced for new parts provided that the warranty case has been as-
serted to the best of the holder’s knowledge within the statutory warranty period. Functional prob-
lems with electronic accessories (e.g. AIR+ automatic air control, etc.) shall only justify a warranty
claim for the particular accessory.
Our warranty only covers the free delivery of the new parts: work- and travel times are not recor-
ded.
2) Exceptions: We do not provide a guarantee on wear parts (e.g. Keramott, seals), surface coatings,
varnish, glass and ceramics. In the case of such defects no warranty case has occurred .
When heating up, during operation and when cooling down, your stove may produce some noise
(crackling, soft clicking, etc.). This is caused by the various materials expanding and contracting un-
der the influence of temperature in your stove. Noise of this kind does not constitute a warranty
claim and do not constitute a warranty claim.
The territorial scope of validity of our guarantee covers Austria and Germany. In all other countries,
separate conditions of the importer apply to the respective country.
No warranty case occurs if your Austroflamm stove is not located within the territorial scope of
validity, which does not change if it is transported or dispatched by Austroflamm.”
3) Requirements: A warranty case shall only then be replaceable if your Austroflamm stove has been
operated, maintained, installed and commissioned by a specialist authorized by Austroflamm, all in
compliance with the user handbook. For the replaceability of the warranty case the start-up log
must be received by Austroflamm within one month at the latest of the initial commissioning. In or-
der to make a claim on the warranty, repairs to your stove must only be carried out by a service en-
gineer authorized by Austroflamm.
The warranty claim is asserted with the invoice and serial number with the Austroflamm specialist
dealer via whom the purchase was made. An unjustified warranty claim will be charged back to
you.
4) Guarantee: This guarantee does not affect your statutory warranty rights towards us. Should your
Austroflamm stove already be defective at the point of handover, you can always connect us within
the framework of the statutory warrant regardless of whether there is a warranty claim or the guar-
antee is claimed.
22 | Start up log EN Operating manual Heidi Back
62
22 Start up log
Operator / Customer Dealer / Engineer
Name Company
Street Street
Town and postal code Town and postal code
Telephone Telephone
Email Email
Stove Working Comments
Model
Serial number
Technology
Visuals
Accessories
On-site conditions
Type of chimney
[ ] brick [ ] stainless steel [ ] firebrick
Flue pipe diameter:
Chimney diameter: Draft: Actual value:
Target value: >12Pa
Chimney height: Outside temperature during draft measurement:
Chimney flue – Approved by chimney sweep
[ ] yes [ ] no
External air supply conduit [ ] yes [ ] no
Controlled living space ventilation [ ] yes [ ] no Length:
Instructions for Operator / Customer
Instructions for handling the appliance explained
clearly and comprehensibly
Appliance test heated together with the customer
Guarantee conditions and warranty
explained
Cleaning and maintenance interval explained
[ ] glove [ ] operating manual handed over
The customer confirms that the stove has been handed over in a fully functional state and free of de-
fects.
______________________ ________________________ ____________________
Place, date Signature Operator / Customer Signature Technician
Operating manual Heidi Back EN 23 | Service Report
63
23 Service Report
Date Technicians Notes Work carried out,
replacement parts installed
23 | Service Report EN Operating manual Heidi Back
64
Date Technicians Notes Work carried out,
replacement parts installed
65
Notizen / notes / appunti / remarques
AUSTROFLAMM GMBH
Austroflamm-Platz 1
A- 4631 Krenglbach
Tel: +43 (0) 7249 / 46 443
www.austroflamm.com
info@austroflamm.com
945048
Typenschild (Duplikat)
Type plate (duplicate)
Targhetta (duplicato)
Plaque signalétique (duplicata)
Endkontrolle
Final inspection
Controllo finale
Contrôle final
Technische Funktion
technical function / funzione tecnica / fonction technique
Lackierung / paint / vernice / peinture
Sauberkeit / cleanliness / pulizia / propreté
Vollständigkeit / completeness / completo / complet
Geprüft von / checked by / controlled da / contrôlé par
____________________________________________________
Datum / date / data / date
____________________________________________________
… 11 …

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