MO DUO / CLOU DUO User Instructions 28 english
8. Guarantee / warranty
Warranty statement: For your AUSTROFLAMM pellet stove, we guarantee the flawless performance of
the body for six years, and of all other steel and cast iron components for two years from the date of first
sale.
Steel and cast-iron parts and electrical and electronic components that manifest material- and or proces-
sing defects during the guarantee period (warranty case) will be replaced for new parts provided that the
warranty case has been asserted to the best of the holder’s knowledge within the statutory warranty pe-
riod. Functional problems with electronic accessories (e.g. WLAN BOX, SmartSpot) shall only justify a war-
ranty claim for the particular accessory.
Our warranty only covers the free delivery of the new parts: work- and travel times are not recorded.
Exceptions: We do not provide a guarantee on wear parts (e.g. Keramott, seals and grate or combustion
cavity, ignition cartridge, temperature sensor, flange bearing), surface coatings, varnish, glass and cera-
mics. In the case of such defects no warranty case has occurred.
When heating up, during operation and when cooling down, your pellet stove may produce some noise
(crackling, soft clicking). This is caused by the various materials expanding and contracting under the in-
fluence of temperature in your pellet stove. Noise of this kind does not constitute a warranty claim and do
not constitute a warranty claim.
The territorial scope of validity of our guarantee covers Austria and Germany. In all other countries, sepa-
rate conditions of the importer apply to the respective country.
No warranty case occurs if your Austroflamm pellet stove is not located within the territorial scope of vali-
dity, which does not change if it is transported or dispatched by Austroflamm.”
Requirements: A warranty case shall only then be replaceable if your Austroflamm pellet stove has been
operated, maintained, installed and commissioned by a specialist authorized by Austroflamm, all in com-
pliance with the user handbook. For the replaceability of the warranty case the start-up log must be recei-
ved by Austroflamm within one month at the latest of the initial commissioning. In order to make a claim
on the warranty, repairs to your pellet stove insert must only be carried out by a service engineer authori-
zed by Austroflamm.
The warranty claim is asserted with the invoice and serial number with the Austroflamm specialist dealer
via whom the purchase was made. An unjustified warranty claim will be charged back to you.
Servicing falls due after a number of hours specific to the appliance has been reached, but at least 1x an-
nually in order to GUARANTEE THE WARRANTY!
Guarantee: This guarantee does not affect your statutory warranty rights towards us. Should your Austro-
flamm pellet stove already be defective at the point of handover, you can always connect us within the
framework of the statutory warrant regardless of whether there is a warranty claim or the guarantee is clai-
med.
