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Austria Email EWH serie Handleiding

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35
7. All warranty claims shall expire in the event of unauthorised third party interventions, even if these are carried out by a
licensed installer. The acceptance of costs arising from repairs carried out by third-parties shall be subject to the PM having
been requested to x the fault and having either failed to meet their exchange or repair obligations or not having done so
within a reasonable period.
8. The guarantee period shall neither be renewed nor extended as a result of the services in response to claims under
the guarantee or warranty, or service and maintenance work.
9. Transport damage shall only be inspected and perhaps recognised if these are reported to the PM in writing within
one working day of delivery.
10. To the extent permissible by law, any claims over and above provisions made in the guarantee, such as in particu-
lar those relating to compensation for damages and consequential losses, are excluded. Pro-rata labour hours for
repairs, as well as the costs of restoring the system to its original condition must be paid by the customer at the full
rate. The guarantee oered shall only cover the repair or replacement of this device in accordance with this guaran-
tee statement. The provisions of the PM‘s sales and delivery conditions shall continue to apply in full provided that
they are not modied through these guarantee conditions.
11. Services not provided within the framework of these guarantee conditions shall be invoiced to the customer.
12. A precondition for the fullment of these guarantee provisions by the PM is that, on the one hand the device has
been fully paid for and, on the other hand, that the claimant has fully complied with all of his obligations towards
the reseller.
13. A guarantee shall be provided for the enamelled internal boiler for water heaters, with no diminution of the guaran-
tee provisions in accordance with Points 1 to 12 for the period oered following delivery. If the guarantee conditions
are not met then the legal warranty conditions of the country to which the goods have been delivered shall apply.
14. For the attainment of claims in accordance with Austrian product liability legislation, it should be noted that:
Any possible claims from the product liability stated above which deal with damage caused by a failure of a product
(e.g. a person receives bodily injury, health is damaged or some other bodily part is damaged by the product), are
only justied when all the prescribed measures and requirements which are needed for error-free and standard
compliant operation of the device have been fullled. This includes for example the mandatory and documented
replacement of the anode, connection to the correct operating voltage, damages arising from improper operation
are to be avoided etc. These provisions are to be derived from the fact that, had all instructions been complied with
(standards, installation and operating instructions, general guidelines etc.) the fault in the device or product that
caused the secondary damages would not have arisen. Furthermore, it is indispensable that the necessary docu-
mentation, such as for example the designation and manufacturer number of the storage tank, the seller‘s invoice
and the concessionaire who performed the sale as well as a description of the fault are submitted for the inspection
of the allegedly faulty storage tank in the technical laboratory (absolutely necessary as a trained professional will in-
spect the storage tank and analyse the cause of the fault). To avoid any confusion regarding the storage tank during
transportation, it must be provided with a clearly legible label (preferably with the address and signature of the end
user). Furthermore, the original installation at the place of assembly may not be changed, converted or dismantled
before being inspected by the manufacturer or an appointed expert.
Any change to the original assembly situation on-site will lead to the immediate exclusion of any claims arising from
the warranty, guarantee or product liability.
A corresponding photographic record is required showing the extent of the damage, the installation details (cold
water input, hot water output, heater ow and/or back-ow, safety ttings, and, if applicable, expansion vessel) as
well as the faulty area of the storage tank. In addition the PM expressly reserves the right to demand the provision
of any documentation, the device or device components by the customer deemed necessary to clarify the situation.
A prerequisite for the performance of services under the heading, Product Liability, is that it is incumbent upon the
damaged party to prove that the damage was caused by a product of the PM. Claims made in line with the Austrian
Product Liability Act are only valid for the sums above the rst EUR 500 (excess). Until such time as the entire si-
tuation and circumstances have been claried as well as until such time as the cause that resulted in the damages
has been clearly identied, the PM decidedly rejects any potential culpability. Failure to follow the operating and
assembly instructions as well as the relevant standards is considered negligence and shall leads to a liability exclu-
sion in the eld of compensation for damage.
The illustrations and data are not binding and may be modied without notice when technical improvements are made.
Subject to printing errors and technical changes.
… 35

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