Arctic Spas® warrants the spa shell to the customer against water loss due to structural failure for a period of 10 years.
Forever Floor ~ 3 years
Arctic Spas® warrants the Forever Floor against rotting and structure cracking for a period of 3 years to the original customer from the original
date of delivery. Includes parts and onsite labor necessary to repair.
Arctic Spas® extends this limited warranty solely to the original customer of any Arctic self-contained spa installed by an approved Arctic Spas
Dealer, for 3 years of delivery date or 4 years from manufacture ship original purchaser of the spa.
Equipment & Plumbing ~ 3 years parts and 3 year labor
Arctic Spas® warrants the spa’s electrical equipment components ~ specically the pump(s) *(please refer to detailed pump warranty below),
factory installed ozone system, heater (including the Tru-Guard™ Heater) and control system against malfunctions due to defects in materials
and workmanship for a period of 3 years to the original purchaser from the original date of delivery. Includes parts and labor necessary to repair.
Other Components ~ 3 years
Arctic Spas® warrants the fuses, lights, jet inserts, topside control overlays, cabinet material, lter baskets and weir assemblies, diverter handles
and caps, air control handles and caps, plastic cover clips, chrome trim, Intouch 2 and all other unmentioned components to be free of defects
in workmanship and materials for a period of 3 years to the original purchaser from the original date of delivery. Includes only parts necessary
to repair, not labor.
Shell Surface Acrylic ~ 4 years
Arctic Spas® warrants the shell surface to the customer against water loss due to material failure including cracks, blisters, peeling and
delaminating for a period of four years to the original customer from the original date of delivery. Includes parts and on site labour necessary to
repair.
Mylovac Cover ~ 3 years
Arctic Spas® warrants the upgraded MYLOVAC™ cover against malfunctions due to defects in materials and workmanship for three years to the
original owner from the original date of delivery. Includes parts necessary to repair. (Normal wear and tear is not included in this warranty, when
used with a cover lifter seam damage will be considered normal wear and tear.
Onzen™ ~ 2 years
Arctic Spas® warrants the factory installed Onzen system against malfunction due to defects in materials and workmanship for 2 year labor to
the original customer from original delivery date.
WetTunes™ ~ 1 years
Arctic Spas® warrants the factory installed WetTunes system against malfunction due to defects in materials and workmanship for 1 year labor
to the original customer from original delivery date.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft seal is covered under warranty. Damage resulting from a
neglected leaking shaft seal is not covered under warranty. This includes but is not limited to bearing seizure, end bell failure, start switch failure,
impeller failure and capacitor failure. It is the responsibility of the customer to report shaft seal failure before further damage can occur. Any pump
component failure determined to be the result of defective material will be replaced under warranty. Arctic Spas® reserves the right to replace
pump components, rather than the complete pump assembly. Vibration noise associated with normal pump operation is excluded under this
warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited Warranty, notify your Arctic Spa dealer as soon as possible
and use all reasonable means to protect the spa from further damage. Upon proof of purchase, Arctic Spas®’ agent or its designated service
representative will correct the defect subject to the terms and conditions continued in this Limited Warranty. Preapproved claims must be
executed within 60 days of Pre-approval. All existing claims expire upon expiration of warranty. *Please note that union connection leaks are
considered to be user serviceable and are expressly excluded from the Limited Warranty. Damage resulting from union connection leaks are
expressly excluded from the Limited Warranty. There will be no charge for on-site labor to the customer for a period of one year from the date of
original delivery or 2 years from manufacturer’s ship date, whichever comes rst. Specically equipment, plumbing and shell surfaces against
malfunctions due to any defect in the material and workmanship within the Limited Warranty. Travel costs are the responsibility of the customer.
Your limited warranty will cover a maximum of $60 towards on-site labor per each approved warranty claim. Service and/or travel costs are
covered within the rst 30 days of ownership to a maximum distance of 100KM from dealership or designated service outlet. If Arctic Spas®
determines that repair of the covered defect is not feasible we reserve the right to instead provide a replacement spa equal in value to the original
purchase price of the defective spa. Spa replacement is done only at the discretion of Arctic Spas®.
Reasonable costs for the removal of the defective spa, and delivery and installation will be the responsibility of the spa customer. Freight will be
paid to the nearest Arctic Spas® distribution center.
CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer of the spa if purchased by an authorized Arctic spas dealer and originally
installed within the boundaries of the country where it was originally purchased. All warranties hereunder terminate upon transfer of ownership of
a spa from the original customer. This warranty only applies within the service area where the spa was originally installed. Your limited warranty
does not include repair travel mileage or for shipping cost assessed by your Factory Authorized Dealer or service agents. All events covered by
this Limited Warranty hereunder must be repaired by a Factory Authorized.
Dealer of Arctic Spas®. The warranties will not include any costs of repair incurred by a non-factory authorized agent. To obtain service, the
customer must contact the Factory Authorized Dealer in his area. In the event that a spa or component thereof must be returned to Arctic Spas®
distribution center, all freight costs are the responsibility of the spa customer. In all cases Arctic Spas® has sole responsibility for determining the
cause and nature of failure of the spa and Arctic Spas® determination with regard thereto shall be nal.
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