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available on
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Owners Manual
International
Your choice of an Arctic Spa indicates
that you are devoted to excellence. At
Arctic Spas® we believe a good foundation is
required to build a superior product, both in
design and philosophy. Canadian built with the
nest materials and advanced technology
to withstand even the harshest of weather
conditions, Arctic Spas® are made to perform...
wherever you happen to live. To safely and e󰀨ectively
use your spa, we recommend that you take the time to
read this manual before you hook-up and operate the spa.
This guide will acquaint you with the operating features, hook-up
procedures, and the maintenance and safety procedures, ensuring an
enjoyable experience right from the start.
If you require additional information, please call your local Arctic Spas®
dealer. A complete list of dealers and international Arctic Spas websites
can be found on the internet at ArcticSpas.com.
IMPORTANT!
In most cities and counties, permits will be required for the installation
of electrical circuits or the construction of exterior surfaces (decks and
gazebos). In addition, some communities have adopted residential
barrier codes which may require fencing and/or self-closing gates on
the property to prevent unsupervised access to a pool or spa by children
under 5 years of age. Your Arctic Spa is equipped with a locking cover
that meets the ASTM F1346-91 Standard for Safety Covers and as a
result, is usually exempt from most barrier requirements. As a general
practice, your local Building Department will inform you of any applicable
barrier requirements at the time a permit is obtained for the installation of
an electrical circuit. Your Arctic Spas Dealer can provide information on
which permits may be required.
IMPORTANT SAFETY INFORMATION
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the
appliance.
Cleaning and user maintenance shall not be made by children without
supervision.
Congratulations!
22
INTRODUCTION .............................................................................................7
Important Safety Instructions ...........................................................................8
Hyperthermia .................................................................................................10
Installation Instructions .................................................................................. 11
Electrical Instructions.....................................................................................12
Electrical Safety Instructions .........................................................................12
Start Up Procedures ......................................................................................13
Spa Care and Maintenance ...........................................................................15
Custom and Classic Series Drain Tub ...........................................................15
Core Series Drain Tub ................................................................................... 16
Care and Adjust Pillows .................................................................................17
Care of Spa shell ...........................................................................................17
Care of Spa Covers .......................................................................................18
Care of Cabinets............................................................................................19
Winterizing your Spa .....................................................................................19
Water Maintenance .......................................................................................20
Common Spa Water Problems - Cause & Remedy ......................................24
Trouble Shooting Spa Problems ....................................................................26
CUSTOM SERIES ......................................................................................... 28
Specications ................................................................................................29
Spa Overview ................................................................................................30
Jets.......... ......................................................................................................31
Topside Control Panel ..................................................................................32
Quick Reference ...................................................................................... 33
Filtration Settings ..................................................................................... 34
Error Codes .............................................................................................34
How to perform a software upgrade Eco Pak ................................................35
Warranty ........................................................................................................36
CLASSIC SERIES.........................................................................................38
Specications ................................................................................................40
Spa Overview ................................................................................................41
Jets.......... ......................................................................................................42
Topside Control Panel ..................................................................................44
Start up ....................................................................................................45
Water Care Modes ...................................................................................46
Filtration settings ....................................................................................47
Onzen™ Settings With k500 Topside ......................................................47
Audio, Maintence, Maintence Reminders, and Standby ..........................48
WiFi Settings ...........................................................................................49
Stereo Settings ........................................................................................50
Error Codes .............................................................................................51
Warranty ........................................................................................................52
Contents
33
Contents
CORE SERIES .................................................................................................. 5 4
Specications .................................................................................................... 5 6
Spa Overview .................................................................................................... 57
Jets.......... .......................................................................................................... 58
Topside Control Panel ....................................................................................... 6 0
Spa Functions.................................................................................................... 6 1
Start Up ............................................................................................................. 6 2
Filtration settings ............................................................................................... 6 4
Setting Economy Mode ..................................................................................... 6 6
Error Codes ....................................................................................................... 6 7
Warranty ............................................................................................................ 6 8
SPA BOY OWNERS MANUAL ........................................................................ 7 0
Obtaining Technical Data For Your Spa ............................................................ 7 1
What is Spa Boy? .............................................................................................. 7 1
What Does Spa Boy Do?................................................................................... 7 1
What Are The Benets of Spa Boy? .................................................................. 7 1
How Does Spa Boy Work? ................................................................................ 7 2
Spa Boy System Interface ................................................................................. 7 2
Spa Boy Main Components .............................................................................. 7 3
Spa Boy Version Summary ............................................................................... 7 4
How to Determine Spa Production Date............................................................ 7 4
Denitions of Terms........................................................................................... 75
Water Chemistry Abbreviations/Acronyms & Ranges ....................................... 79
Spa Boy Start – Up Guide ................................................................................. 8 0
Spa Boy Start-Up Overview Flowchart .............................................................. 8 0
Fill Spa With Water Power Up Spa and Set Water Temperature ..................... 8 1
Program Filtration Cycles/Filtration Duration ..................................................... 8 2
Stabilize Spa Water .......................................................................................... 8 2
Establishing Correct Water Chemistry............................................................... 8 2
Arctic Spas Spa Boy Salt Dose Guidance Table ............................................... 85
Sanitizer and pH Readings ................................................................................ 8 6
Caring for your Spa Boy System ....................................................................... 8 6
Arctic Spas Spa Boy Version 1 R1 Maintenance Schedule ............................. 9 1
Troubleshooting Spa Boy Low ORP Reading Detected ................................... 9 4
ONZEN™ OWNERS MANUAL ......................................................................... 9 6
Onzen™ Technical Guide ................................................................................. 9 8
Obtaining Technical Data For Your Spa ............................................................ 9 8
Revision Summary ............................................................................................ 9 8
What is Onzen™? ............................................................................................. 9 8
What Does Onzen™ Do? .................................................................................. 9 8
44
Contents
What Are The Benets of Onzen™? ................................................................. 9 8
How Does Onzen™ Work? ............................................................................... 9 8
How to Determine Spa Production Date............................................................ 9 8
Denitions of Terms........................................................................................... 9 9
Water Chemistry Abbreviations/Acronyms & Levels ......................................... 101
Abbreviations Acronyms & Settings .................................................................. 102
Onzen™ Start – Up Guide................................................................................. 103
Onzen™ Start-Up Overview Flowchart ............................................................. 103
Fill Spa With Water Power Up Spa and Set Water Temperature ...................... 104
Establishing Correct Water Chemistry............................................................... 105
Arctic Spas Onzen™ Salt Dose Guidance Table .............................................. 106
Using Sodium Chloride Test Strips.................................................................... 107
Program Filtration & Onzen™ Settings Custom Series ..................................... 109
Sanitizer Readings ............................................................................................ 1 1 0
Onzen™ Cloudy Water Troubleshooting Flowchart .......................................... 111
Onzen™ Frequently Asked Questions .............................................................. 1 1 2
Arctic Spas Onzen™ Maintenance Schedule.................................................... 115
ONSPA® OWNERS MANUAL .......................................................................... 117
How To Download App ...................................................................................... 1 1 8
Setup New Spa.................................................................................................. 1 1 8
Setup WiFi Connect........................................................................................... 1 1 9
Setup MyArcticSpa.com .................................................................................... 121
Locate Registration Code .................................................................................. 122
Adjusting Settings on App.................................................................................. 122
55
66
Introduction
All Arctic Spas
77
Owners Manual - Arctic Spas®
Important Safety Instructions:
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
When installing and using this electrical equipment, basic safety precautions
should always be followed, including:
1) WARNING: To reduce the risk of injury, do not permit children to use this product unless they are closely
supervised at all times.
2) WARNING: A grounding wire connector is provided on this unit to connect a minimum No. 8 AWG solid
copper conductor (USA) No. 6 AWG stranded (Canada) 8.4mm (Europe) between this unit and any metal
equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit.
3) DANGER: Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access
by children. To avoid accidents, ensure that children cannot use this hot tub unless they are supervised at all
times. Use the hot tub straps, cover safety and clip tie downs to secure the cover when not in use. This will help
to discourage unsupervised children from entering the hot tub. There is no representation that the cover, clip tie
downs, or actual locks will prevent access to the hot tub.
4) DANGER: Risk of Injury. The suction ttings in this hot tub are sized to match the specic water ow created
by the pump. Should the need arise to replace the suction ttings or the pump, be sure that the ow rates are
compatible. Never operate the hot tub if the suction ttings are broken or missing. Consult your local dealer for
assistance in choosing an appropriate replacement
suction tting.
5) DANGER: Risk of Electric Shock. Install at least 5 feet (1.5 m), from all metal surfaces.
As an alternative, a hot tub may be installed within 5 feet (1.5 m) of metal surfaces if each
metal surface is permanently connected (bonded) by a minimum No. 8 AWG solid copper
conductor (US) No. 6 AWG stranded (Canada) 8.4 mm (Europe) attached to the wire
connector on the equipotential bonding bar which is located on the side of the spa control
pack.
6) DANGER: Risk of Electric Shock. Do not permit any electrical appliance, such as
a light, telephone, radio, television, etc. within 5 feet (1.5 m) of a hot tub. All controls or
devices accessible from the spa must be powered by a maximum of 12 vdc. Do not permit
any electrical appliances powered by 12 vdc or more within 1.5 m of the hot tub.
7) ELECTRICAL SUPPLY: The electrical supply for this product must include a suitable
circuit breaker GFCI (north America) RCD (Europe) to open all ungrounded supply
conductors. The disconnect must be readily accessible and visible to the hot tub occupant
but installed at least 5 feet (1.5 m), from the hot tub water.
8) WARNING: To Reduce the Risk of Injury:
a) The water in a hot tub should never exceed 104ºF (40ºC). Water temperatures between
100ºF (38ºC) and 104ºF (40ºC) are considered safe for a healthy adult. Lower water
temperatures are recommended for young children and when hot tub use exceeds 10
minutes.
b) Since excessive water temperatures have a high potential for causing fetal damage dur-
ing the early months of pregnancy, pregnant or possibly pregnant women should limit hot
tub water temperatures to 100ºF (38ºC). If pregnant, please consult your physician before
using a hot tub.
c) The use of alcohol, drugs, or medication before or during hot tub use may lead to uncon-
sciousness with the possibility of drowning.
IMPORTANT!
This manual was
written to ensure
the proper use and
installation of any
Arctic Spa. Any
modications to the
procedures outlined
may result in
your warranty
being voided.
Please read this
manual to avoid any
unnecessary damage
to your spa and
equipment.
88
Owners Manual - Arctic Spas®
d) Persons su󰀨ering from obesity or a medical history of heart disease, low or high blood pressure, circulatory system
problems, or diabetes should consult a physician before using a hot tub.
e) Persons using medication should consult a physician before using a hot tub since some medication may induce
drowsiness, while other medication may a󰀨ect heart rate, blood pressure, and circulation.
9) WARNING: A bonding lug bar is provided on the side of your spa pack to accommodate grounding
of entire spa. To reduce the risk of electric shock, connect the local common bonding grid in the area of
the hot tub to these terminals with an insulated or bare copper conductor not smaller than No. 8 AWG
solid (US) No. 6 AWG stranded (Canada) 8.4 mm (Europe).
SAVE THESE INSTRUCTIONS
WARNINGS!
WARNING: Children should not use hot tubs without adult supervision.
AVERTISSEMENT: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance.
WARNING: Do not use hot tubs unless all suction guards are installed to prevent body and hair
entrapment.
AVERTISSEMENT: Pour eviter que les cheveux ou une partie du corps Puissent étre aspires, ne pas
utiliser une cuve de relaxation si esgrilles de prise d’aspiration ne sont pas toutes en place.
WARNING: People with infectious diseases should not use a hot tub.
AVERTISSEMENT: Les personnes atteintes de maladies infectieuses ne devraient pas utiliser une
cuve de relaxation.
WARNING: To avoid injury, exercise care when entering or exiting the hot tub.
AVERTISSEMENT: Pour éviter des blessures, user de prudent en entrant dans une de cuve de
relaxation et en sortant.
WARNING: Do not use drugs or alcohol before or during the use of a hot tub to avoid unconsciousness and possible
drowning.
AVERTISSEMENT: Pour éviter l’évanouissement et la noyade éventuelle, ne prendre ni drogue ni alcool avant
d’utiliser une cuve de relaxation ni quand on s’y trouve.
WARNING: Pregnant or possibly pregnant women should consult a physician before using a hot tub.
AVERTISSEMENT: Les femmes enceintes, que leur grossesse soit conrmée ou non, devraient consulter un médecin
avant d’utiliser la cuve de relaxation.
WARNING: Water temperature in excess of 100ºF (38ºC) may be injurious to your health.
AVERTISSEMENT: Il peut être dangereux pour la santé de se plonger dans de l’eau a plus de 100ºF (38°C).
WARNING: Before entering the hot tub, measure the water temperature with an accurate thermometer.
AVERTISSEMENT: Avant d’utiliser une cuve de relaxation mesurer la température de l’eau à l’aide d’un ther momètre
précis.
WARNING: Do not use a hot tub immediately following strenuous exercise.
AVERTISSEMENT: Ne pas utiliser une cuve de relaxation immédiatement après un exercice fatigant.
CAUTION!
Indicates a situation
in which damage to
equipment or mate-
rial may occur.
DANGER!
Indicates risk of
injury.
WARNING!
Indicates information
of critical importance.
Read and
Follow All
Instructions
It is important to
inform occasional
users of the
spa about the
DANGERS,
WARNINGS, and
CAUTIONS listed
in this manual
before they use the
spa.
99
Hyperthermia
Owners Manual - Arctic Spas®
WARNING: Prolonged immersion in a hot tub may be injurious to your health.
AVERTISSEMENT: L’utilisation prolongée d’une cuve de relaxation peut être dangereuse pour
la santé.
WARNING: Do not permit electric appliances (such as light, telephone, radio, television, etc.)
within 5 feet (1.5m) of this hot tub.
AVERTISSEMENT: Ne pas placer d’appareil éléctrique (luminaire, téléphone, radio, téléviseur,
etc.) à moins de 5 feet (1.5m) de cett cuve de relaxation.
CAUTION: Maintain water chemistry in accordance with manufacturers instructions.
ATTENTION: La teneur de l’eau en matières dissoutes doit être conformé aux directives du
fabricant.
WARNING: The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in hot
tubs.
AVERTISSEMENT: La consommation d’alcool ou de drogue augmente considérablement les
risques d’hyperthermie mortelle dans une cuve de relaxation.
WARNING: People using medications and / or having an adverse medical history should consult
a physician before using a spa or hot tub.
AVERTISSEMENT: Les personnes qui prennent des médicaments ou ont des problémes de
santé devraient consulter un médecin avant d’utiliser une cuve de relaxation.
Prolonged immersion in hot water may induce hyperthermia.
Hyperthermia occurs when the internal temperature of the body reaches a
level several degrees above the normal body temperature of 99ºF (37°C). The
symptoms of hyperthermia include drowsiness, lethargy, and an increase in the
internal temperature of the body. The e󰀨ects of hyperthermia include:
Unawareness of impending hazard;
Failure to perceive heat;
Failure to recognize the need to exit hot tub;
Physical inability to exit hot tub;
Fetal damage in pregnant women; and
Unconsciousness and danger of drowning.
WARNING!
The use of alcohol
or drugs can greatly
increase the risk of
fatal hyperthermia
in hot tubs or spas.
1010
Owners Manual - Arctic Spas®
1111
Installation Instructions
Site Preparation
Please ensure the following:
Always put your spa on a structurally sound, level surface. A lled spa can weigh a great deal.
Make certain that the location you choose can support the weight of your lled spa.
• Locate your equipment compartment, which houses all of electrical components, in a place
where you will have easy access for periodic spa care and maintenance.
Allow adequate access to all other doors for service.
Outdoor Ground Level Installation
No matter where you install your new spa, it’s important that you have a solid foundation for support. If
you are installing a spa with a wooden pedestal oor outdoors, we recommend you place patio stones
underneath spaced out evenly. The stones should be at least two inches thick and twelve inches square (30
cm x 30 cm). Even with stones in place, the spa will possibly settle and become uneven, and may require
re-leveling over time. If you are installing a spa with a Forever Floor® outdoors, you may set it on virtually
any surface, as long as it is rm and level.
Deck Installation
To be certain your deck can support your spa, you must know the deck’s maximum load capacity. Consult
a qualied building contractor or structural engineer. To nd the weight of your spa, its contents and
occupants, refer to the Spa Specication chart. This weight per square foot must not exceed the structure’s
rated capacity, or serious structural damage could result.
Your Arctic Spas® Dealer can help you with local information such as zoning regulations and building
codes.
All Weather Pool Site Prep
Your new All Weather Pool should be placed on a prepared, uniformly solid and level surface (concrete pad,
properly engineered wood deck, etc.). The AWP should not be placed directly on a lawn, bare ground, or
gravel pad due to irregularities in the surface that may cause structural failure of the cabinet and shell that
could void the warranty.
Balconies, concrete pads, and decks should
be constructed to meet all builder codes and
should be able to or exceed supporting 146
Lbs per square foot (7kPa).
Your Arctic Spa is equipped with access
doors on all four sides. It is the customers
responsibility to provide access and ensure
there is a minimum of 24” (600mm) all around
the spa for service person access. Consult
your sales person or service department on the
di󰀨erent ways to achieve this clearance.
WARNING! WARNING!
We recommend that the Arctic Spa be installed
above ground. Consult a licensed building
contractor to design or evaluate your custom
decking requirements. Please ensure access to all
doors on all 4 sides of the spa for serviceability.
Owners Manual - Arctic Spas®
Electrical Specications
Electrical Installation Instructions
DANGER!
Shock Hazard.
DO NOT PROCEED if
you are not a licensed
electrician. This
diagram is for
reference only!
ARCTIC SPAS® MUST BE WIRED IN ACCORDANCE WITH ALL
APPLICABLE LOCAL ELECTRICAL CODES. ALL ELECTRICAL WORK SHOULD BE
DONE BY AN EXPERIENCED, LICENSED ELECTRICIAN
AND APPROVED BY A LOCAL BUILDING/ELECTRICAL
INSPECTION AUTHORITY.
The electrical supply must satisfy the requirements of the spa as marked on the certication label which is
located adjacent to the spa controller (pack). If the ratings are not legible or cannot be found, please contact
the factory for assistance. - DO NOT GUESS!
WARNING: Removing or bypassing any GFCI /RCD breaker will result in an unsafe
spa and will void the spa’s warranty.
IMPORTANT: Your Arctic Spa has been carefully engineered to provide maximum
safety against electric shock. Remember, connecting the spa to an
improperly wired circuit will negate many of its safety features.
1212
Owners Manual - Arctic Spas®
Startup Procedures
IMPORTANT:
Your Arctic Spa® has been thoroughly tested during the manufacturing
process to ensure reliability and long-term customer satisfaction. Before
lling the spa, wipe the spa shell clean with a soft rag. Make sure to ll
spa through lter bucket.
The following instructions must be read and followed exactly to ensure a
successful start-up or rell.
1) Ensure the electrical connections have been made in accordance with this manual.
2) Ensure all O-Rings have been installed into unions and unions have been tightened
su󰀩ciently.
3) Ensure all ball valves are open, and the drain has been closed. The spas drain tting
located on the external cabinet.
4) Using a garden hose in the lter bucket, ll the spa with pre-ltered water to the bottom
of the pillows (or approximately 6”, 15 cm above the base of the oating weir).
5) Once the spa is lled to the proper level, turn the power to the spa on, by turning on the
GFCI /RCD breaker in your panel.
6) The jet pump, heating system and all internal plumbing will achieve a partial prime as the
spa is lled. To check the operation of the jet system and to remove any remaining air from
the plumbing system, follow these steps:
a) All Models: Push the pump 1 button a second time to turn the pump to high
speed. Allow to run for 1 minute.
b) Signature: Push pump 2 button also. This pump runs at high speed only.
Run for one minute.
c) Legend and Legend Select: Push pump 3 also. This pump runs at high speed
only. Run for one minute.
d) SDS Series push pump 4 button once to turn on and run for one minute. Once the jet
system is fully operational (as indicated by strong, non-surging jets), priming of the
spa is complete. Push each pump button once to turn the pumps o󰀨.
IMPORTANT: Weak or surging jets can be indication of a low water level, or a clogged lter
cartridge.
7) Adjust the chemicals and balance the water according to your dealer’s instructions. A
guideline is also included in this manual, under the Water Maintenance Section.
8) Set the temperature control to the desired temperature (between 100ºF and 104ºF (38ºC
and 40ºC), then place the insulated cover on the spa and allow the water temperature to
stabilize (approximately 16 hours). Make sure you secure the cover in place using the
cover locks. Periodically check the spa water temperature. When the water temperature
climbs above 85ºF (29ºC), proceed to the next step.
1313
Owners Manual - Arctic Spas®
CAUTION!
Do Not turn on
power to the spa
until the spa is lled
to the required
level. Running the
spa pump without
water could cause
immediate damage
and void your
warranty!
CAUTION!
If your spa or AWP is equipped with Spa Boy or
ONZEN please consult the: Spa Boy Owners
Manual or ONZEN User Guide for further setup
requirements.
9) Test and Adjust Sanitizer level (Health Canada mandates 3 - 5 ppm for residential Hot Tubs Spas).
10) Rotate diverters to centre position and press “Pump 2” button on topside control panel for 5
seconds to activate the “Boost ltration system”. When this system is enabled, “boo”
is displayed on the screen. This will give 45 min of circulation and ltration to disperse the
chemicals.
1414
Spa Care and Maintenance
Your Arctic Spa® is manufactured from the highest quality, most durable materials available. Even
so, the spa care and maintenance program you develop will ultimately determine how long your spa
and its individual components will last. Regular maintenance following the advice in this section will
help you to protect your investment.
IMPORTANT: Before performing any maintenance on your spa, make a visual inspection of
the spa to get an understanding of what condition it may be in and if anything looks out of the or-
dinary. If any part appears to be damaged, loose or missing, do not proceed. Contact your Factory
Authorized Dealer immediately.
IMPORTANT: If using traditional chemicals remember to change your water every three to
four months. If using SpaBoy you can get 6 months to two years in between water changes.
Custom and Classic Series Draining the Water
Detergent residues and dissolved solids from bathing suits and chemicals will gradually accumu-
late in your spa’s water. Normally, in about three to four months the water will become di󰀩cult to
balance and should be replaced. Showering without using soap prior to entering the spa or using
only the rinse cycle when laundering your bathing suit will help to reduce detergent residue in the
spa water. However, foam problems are more likely to be caused by a build up of organic pollut-
ants in the spa, mostly from body oils. If you’re using your spa frequently with a high bather load
the water will need to be replaced more often. Spa water gradually loses quality because of build-
ups of unlterable pollutants.
To Drain Your Spa:
1. Shut o󰀨 the GFCI /RCD breaker located in the sub panel or the quick disconnect.
2. Locate the hose adapter and thread on to your garden hose.
3. Remove the drain plug, and thread in the adapter.
4. When the adapter is threaded all the way in the drain will automatically
open and begin draining.
Note: All Arctic Spas® models will drain through the oor drain. Equipment such as the pump(s)
and heater will drain. All models will leave a small amount of water in the foot well. Any water
remaining in the plumbing or equipment after draining will only need to be removed if the spa is
being winterized.
1. When empty, inspect the spa shell and clean as required.
2. Close the drain valve.
3. Rell the spa BEFORE restoring power.
1515
Owners Manual - Arctic Spas®
Core Series Draining the Water
To Drain Your Core Spa:
1. Shut o󰀨 the GFCI RCD breaker located in the sub panel or the quick disconnect.
2. Locate and remove the drain plug.
3. Thread your garden hose in the adapter.
4. When the Hose is threaded in, pull the hose and the drain will open and begin draining.
Custom Series Filtration System
Filter Cartridge Removal and Installation For Custom
1. Put the Spa in Standby mode using sds button on the
topside control panel.
2. Remove the telescoping lter Insert.
3. Remove Pre-Filter.
4. Grab handle and pull up sharply to remove lter cartridge.
5. Insert new Filter cartridge.
The use of Clariers and Foam inhibitors is not recommended
with disposable lters!
Arctic Spas® are equipped with balanced ltration, meaning that the lter cartridges are sized to
meet the needs of the pump system. As with any water ltering system, the lter cartridge may become clogged,
resulting in reduced water ow. It is important to maintain a clean, unobstructed lter system.
Classic and Core Series Filter Cartridge Removal and Installation
1. Put the spa in Standby mode using the on/o󰀨 button on the topside control panel.
2. Remove the telescoping lter cylinder
3. Unscrew the lter cartridge and either clean the reusable lter or discard the disposable lter.
4. Re-thread the clean or new lter.
5. Slide the telescoping lter cylinder back into the lter bucket.
6. We recommend that your lter cartridge be replaced with an Arctic Pure® disposable lter cartridge
every three (3) months.
IMPORTANT: With reusable lters, it is necessary to rinse the lter cartridges weekly. Every
month, and each time the spa is drained for cleaning, clean the cartridges in lter cleaner. (With
Arctic Spas disposable lters, simply replace the cartridge whenever the spa is drained, or about every
three months).
1616
Owners Manual - Arctic Spas®
Care of Spa Pillows
The spa pillows used in many of the Arctic Spas® models will provide years of comfort if treated with care. They
have been positioned above the water level to minimize the bleaching e󰀨ects of chlorinated water and other
spa water chemicals. To extend their life, whenever the spa shell is being cleaned, the spa pillows should be
removed and cleaned. Body oils can be removed with a mild soap and water solution. ALWAYS rinse o󰀨 the spa
pillows thoroughly to remove any soap residue. The pillows can be conditioned with Arctic Pure® Cover and
Cabinet Renew after cleaning. If the spa is not going to be used for a long period of time (that is, during a vaca-
tion or if the spa is being winterized), or when the spa water is being super-chlorinated, the spa pillows should be
removed until the next use of the spa.
To remove and adjust the Custom spa pillows:
1. Pull the pillow directly upwards until it is fully extended. Next to the acrylic of the shell, there
is a button that you press to allow you to pull the pillow upwards and out completely.
2. To reinstall the spa pillow, push the button and carefully insert pillow.
To Adjust the Core Spa Pillows:
1. Pull up on the pillow to extend to its highest level
2. Push down for its lowest level
Care of the Spa Shell
Your Arctic Spa® has a berglass reinforced, Aristech® cast acrylic shell. Stains and dirt generally will not
adhere to your spa’s surface. A soft cloth or sponge should easily remove most dirt. Most household chemicals
are harmful to your spa’s shell. Sodium bicarbonate (baking soda) or vinegar can also be used for minor surface
cleaning. Always thoroughly rinse o󰀨 any spa shell cleaning agent with fresh water.
Service Notes:
1. Iron and copper in the water can stain the spa shell if allowed to go unchecked. Your
Arctic Spas® Dealer stocks Arctic Pure® Best Defence to use if your spa water has a high
concentration of dissolved minerals.
2. The use of alcohol or any household cleaners other than those listed to clean the spa shell
surface is NOT recommended. DO NOT use any cleaning products containing abrasives or
solvents since they may damage the shell surface. Damage to the shell by the use of harsh
chemicals is not covered under the warranty.
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Owners Manual - Arctic Spas®
Care of the Spa Cover
WARNING: The cover is a manual safety cover that meets or exceeds all prevailing requirements of
ASTM Standards for spa safety covers when installed and used correctly as of the date of manufacture. Non-
secured or improperly secured covers are a hazard. Open the cover to its fully open position before use. Be
sure to inspect the cover for premature wear or deterioration. Over time, with use, there is a chance of normal
cover wear and deterioration. To properly maintain your cover see directions below.
Vinyl Cover
The vinyl spa cover is an attractive, durable foam insulation product. Monthly cleaning and conditioning is
recommended to maintain its beauty.
To clean and condition the vinyl cover:
1. Remove the cover from the spa and gently lean it against a wall or fence.
2. With a garden hose, spray the cover to loosen and rinse away dirt or debris.
3. Using a large sponge and/or a soft bristle brush, and using a very mild soap solution or
baking soda, scrub the vinyl top in a circular motion. Do not let the vinyl dry with a soap lm
on it before it can be rinsed clean.
4. Scrub the covers perimeter and side aps. Rinse clean with water.
5. Rinse o󰀨 the underside of the cover with water only (use no soap), and wipe it clean with a
dry rag.
6. To condition the cover after cleaning, apply a thin lm of Arctic Pure® Cover and Cabinet Renew to the
vinyl surface and bu󰀨.
Weather Shield Care and Cleaning
Weather Shield The material used to make covers is a solution dyed polyester fabric designed
to be exible and easy to maintain. Its urethane coating enhances the stability of the weave and allows for
greater water resistance, while also minimizing shrinkage and stretching. Weather Shield features a high UV,
water, mold and mildew resistance and has excellent tear and abrasion resistance.
1. Care and Cleaning: Weather Shield is designed to be easy to maintain. It can be washed, or
brushed o󰀨 and rinsed. Proper care and cleaning is important to maximaize the life of all fabrics.
2. For normal Care and Cleaning: Add 2 ounces of mild soap such a Woolite or Dawn
dishwashering liquid to a gallon of lukewarm water. Clean the fabric with a “soft bristle brush”. Rinse
thoroughly cold water and air dry.
3. For Stubborn Stains: Make a mixture of bleach and water by adding a maximum of 1 cup
of bleach to 1 gallon of water. Spray the mixture on lightly to the fabric face (non-coated side). Do not
soak the fabric. Prolonged exposure to harsh chemicals can damage the coating. Rinse immediately.
Do not leave on for more than 2 minutes. Cleaning with harsh cleaners such as bleach will require a
retreatment like 303 High Tech Fabric Guard.
MANUAL SAFETY COVER
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Owners Manual - Arctic Spas®
Care of the Spa Cabinet
Cedar Cabinet: When properly cared for, the wood cabinet of your spa will maintain its beauty
for many years. Your Arctic Spa cabinet has been specially treated with Olympic Maximum Wood Stain.
Use this stain or a similar product on a regular basis to protect the wood of the cabinet and keep your spa
looking great for years to come.
The easiest method of maintaining your cedar cabinet and to keep your cedar cabinet looking as good
as the day your spa was rst delivered, is to apply one coat of oil to your cedar cabinet twice a year. Just
before summer and again at the end of summer are the best times. In between oiling your cedar cabinet
you can also clean and rejuvenate your cedar cabinet with Arctic Pure Cover and Cabinet Renew.
No Maintenance Cabinet:
Hot soapy water is the best choice for cleaning the NOM cabinets. The NOM cabinets are a hard material
with a non-porous surface, therefore it does not readily stain and most spills do not stick. Any water- based
household cleaner can be used to clean the surface, including Windex, 409, Pledge, Murphy’s Oil Soap,
Simple Green and citrus cleaners. Avoid any cleaner that contains solvents or harsh chemicals. If unsure of
the cleaner, test on a small area before cleaning. Although not commonly necessary, the NOM cabinets can
be pressure-washed.
Winterizing Your Spa
If you plan to leave your spa unused for a long period of time in severely cold weather, you should drain the
spa to avoid accidental freezing due to a power or equipment failure.
We recommend your local authorized dealer winterize your spa. Freezing can severely damage your spa.
Improper winterizing of your spa can void your warranty.
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Owners Manual - Arctic Spas®
Water Maintenance
It’s important to have clean water. Water maintenance is one of the least understood, but very important
areas of spa ownership. Your dealer can guide you through the process of achieving and maintaining perfect
water in your spa, given your local conditions. Your program will depend on your waters mineral content,
how often you use your spa, and how many people use it. Here is our suggested step-by-step program:
General Information
There are three fundamental areas of water maintenance. They are (1) Chemical Balance/pH Control, (2)
Water Sanitation, and (3) Water Filtration.
Although your spa’s lter system is working several hours a day to remove particles from your water, it does
not remove bacteria or viruses. Water sanitation is the responsibility of the spa owner. It can be achieved
through the regular and periodic (daily, if necessary) addition of an approved sanitizer. The sanitizer will
chemically control the bacteria and viruses present in the spa water. Bacteria and viruses can grow quickly in
under sanitized spa water. The waters chemical balance and pH control are also the responsibility of the spa
owner. You will have to add chemicals to maintain proper levels of Total Alkalinity (TA), Calcium Hardness
(CH) and pH. Proper water balance and pH control will minimize scale buildup and corrosion of metals,
extend the life of the spa, and allow the sanitizer to work at maximum e󰀩ciency.
For Onzen™ System: Please refer to your Onzen User Guide for direction in
water maintenance. (Pg.96)
For Spa Boy® System: Please refer to your Spa Boy Owners manual for
directions in water maintenance. (Pg.70)
Methods For Testing The Spa Water
Accurate water testing and analysis are an important part of e󰀨ectively maintaining your spa water. To follow
the Arctic Spas® recommended program, you must have the ability to test for:
• Total Alkalinity (TA)
• Calcium Hardness (CH)
• pH
• Sanitizer
Although reagent liquid test kits provide the highest level of accuracy, Test Strips are the most convenient
testing method used by many spa owners. Keep in mind that test strips are susceptible to heat and moisture
contamination, and have limited lifespans which can result in inaccurate readings.Very high sanitizer levels
will also render test strips unreliable.
IMPORTANT: Always read and carefully follow the directions included with the Test Kit or Test Strips
to ensure the accuracy of the test results.
2020
Owners Manual - Arctic Spas®
Owners Manual - Arctic Spas®
Hints For Successful Water Testing
When using the reagent test kit:
Always take water samples 30-45 cm (12” - 18”) below the water surface.
• Rinse the test cells before and after each use.
• Do not dispose of test samples into the spa water.
• When adding drops of chemicals from the kit (the reagents) into the test block, hold the
bottle vertically and add the drops slowly to be sure the correct quantity is used.
• The reagents should be replaced on a yearly basis to maintain the accuracy of the test
results.
Basic Chemical Safety
When using chemicals, read the labels carefully and follow directions precisely. Though chemicals protect
you and your spa when used correctly, they can be hazardous in concentrated form. Always observe the
following guidelines:
ALWAYS KEEP CHEMICALS OUT OF CHILDREN’S REACH.
• NEVER MIX CONCENTRATED CHEMICALS TOGETHER.
ALWAYS THOROUGHLY RINSE ANY CONTAINER USED TO MIX CHEMICALS
AFTER USE.
ALWAYS RINSE OUT ANY EMPTY CHEMICAL STORAGE CONTAINER BEFORE
DISPOSAL.
Accurately measure the quantities specied. Do not overdose your spa. Amount required
will vary depending on water condition, quantities to be used are only guidelines.
• Store chemicals in a cool, dry, well ventilated place.
Always keep chemical containers closed when not in use.
• Don’t inhale fumes or allow chemicals to come in contact with your eyes, nose, or mouth.
Wash your hands immediately after use.
• Follow the emergency advice on the product label in case of accidental contact.
• Never smoke around chemicals. Some fumes can be ammable.
• Don’t store any chemicals in the spa equipment compartment.
Adding Chemicals to the Spa
Most chemicals (does not include any slow dissolving chemicals) can be added directly to the spa while the
pump(s) is running on high speed, for a minimum of 10 minutes.
IMPORTANT WHEN USING ARCTIC PURE® BOOST OR REFRESH TREAT-
MENT
NOTE: After administering a super chlorination treatment or non-chlorine shock to your spa, leave the
cover open for a minimum of 20 minutes to allow the oxidizer gas to vent. A high
concentration of trapped oxidizer gas which may exist as a result of the shock treatment (not daily sanita-
tion) may eventually cause discoloration or vinyl degradation to the bottom of the cover. This type of dam-
age is considered chemical abuse and is not covered under warranty.
The Arctic Pure® Water Maintenance Program
Following the Arctic Pure® water maintenance program will save you time and frustration and ensure clear,
clean spa water.
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Owners Manual - Arctic Spas®
Remove Excess Minerals
Most tap water has minerals such as Calcium, Copper, Iron, Manganese and Sodium in it, and the
circulation of water can cause the erosion of metals from spa equipment which can present possible scaling
and staining problems in your spa. Cases of source water with high minerals (such as some well water):
- 1. We recommend you add 3 1/2 tablespoons (48 grams) of Arctic Pure® Best Defense
per 1000 litres (265 gallons) of water while lling your spa.
Balance the Total Alkalinity (TA)
1. The recommended Total Alkalinity (TA) for your spa water is 80-120 ppm.
2. Total Alkalinity is a measure of the total levels of carbonates, bicarbonates, hydroxides, and
other alkaline substances in the water. TA is referred to as the waters “pH bu󰀨er”. In other
words, it’s a measure of the ability of the water to resist changes in pH level.
3. If the TA is too low, the pH level will uctuate widely from high to low. Fluctuations in pH
can cause corrosion or scaling of the spa components. Low TA can be corrected by adding
Arctic PureTM Perfect Balance.
4. If the Total Alkalinity is too high, the pH level will tend to be high and may be di󰀩cult to bring down. The
pH can be lowered by using Arctic Pure® Adjust Down.
5. Once the TA is balanced, it normally remains stable, although some sanitizers, and the
addition of more water with a high or low alkalinity will raise or lower the TA reading of the
water.
6. When the Total Alkalinity is within the recommended range, proceed to the next step.
Balancing the pH
1. We recommended a pH range for your spa water of; 7.2-7.6
.
2. The pH level is the measure of acidity and alkalinity. Values above 7 are alkaline; those
below 7 are acidic. Maintaining the proper pH level is extremely important for:
Optimizing the e󰀨ectiveness of the sanitizer.
Maintaining water that is comfortable for the user.
Preventing equipment deterioration.
• Preventing cloudy or odorous water.
3. If the spa waters pH level is too low, the following may result:
The sanitizer will dissipate rapidly.
The water may become irritating to spa users.
The spa’s equipment may corrode.
If the pH is too low, it can be increased by adding Arctic Pure® Adjust Up to the spa water.
4. If the pH level is too high, the following may result:
The sanitizer is less e󰀨ective.
Scale will form on the spa shell surface and the equipment.
The water may become cloudy.
If the pH is too high, it can be decreased by adding Arctic Pure® Adjust Down to the spa water.
5. It is important to check the pH on a regular basis. The pH will be a󰀨ected by the bather
load, the addition of new water, the addition of various chemicals, and the type of sanitizer
used.
6. When the pH is within the recommended range, proceed to the nal step.
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Owners Manual - Arctic Spas®
Calcium Hardness (CH)
Most spa manufacturers recommend a Calcium Hardness (CH) level for your spa of 150-200
ppm. However, we do not recommend adding calcium to your spa if your spa water is
above 100 ppm, or if your incoming water has a very low level of calcium hardness.
Warning: When calcium falls out of suspension it can collect on the heater and pump, and
shorten their life.
Sanitize the Spa
Sanitizer is extremely important for killing algae, bacteria and viruses, and preventing unwanted organisms
from growing in the spa. At the same time, you don’t want too high a sanitizer level, or it can irritate your
skin, lungs and eyes.
1. Always maintain the sanitizer level in your spa at the recommended level for each type of
sanitizer.
2. We recommend the following sanitizers:
Chlorine System:
Arctic Pure® Chlorine Tablets
Arctic Pure® Refresh
Arctic Pure® Boost
Important: Sanitizers are acidic and will decrease the Total Alkalinity. Regular testing and balancing of
TA is extremely important with these products.
Important: Always remove the oating dispenser while the spa is in use.
Remove dispensers with a plastic bucket (keeping submerged) and store out of reach of children until spa
use has ended.
Using Chlorine System
CAUTION: The use of personal protective equipment (rubber/latex/vinyl gloves, eye protection) is
recommended while handling the dispenser or the pucks.
Start-up:
1. Add pucks to oating dispenser and open to setting 4.
2. Add 7 tablespoons (100 grams) of Arctic Pure® Refresh per 1500 litres (396 gallons) of
water.
3. Add 1 tablespoon (14 grams) of Arctic Pure® Spa Boost per 1000 litres (265 gallons) of
water.
4. Test the Chlorine level. Once the chlorine reads within the ideal range (1-3 ppm) turn tablet
dispenser down to 1 - 2 (more or less according to bather load).
Weekly:
1. Add pucks to oating dispenser and reset the setting if necessary.
2. Add 7 tablespoons (100 grams) of Arctic Pure® Refresh per 1500 litres (396 gallons) of
water.
Important: Arctic Pure® Refresh signicantly reduces pH and TA. One hour after adding Arctic
Pure® Refresh test and adjust TA and pH as needed.
2323
Common Spa Water Problems~Cause & Remedy
A. High concentration of contaminants using up sanitizers
B. Test kit reagents ine󰀨ective
NO CHLORINE
READING
A. pH too low
B. Combined chlorine due to high concentration of organic contaminants
C. Allergic reaction to sanitizer
D. Bacterial contamination
EYE/SKIN IRRITA-
TION
A. High level of organic contaminants, combined with chlorine
ODOR
A. High Calcium level, high pH, high alkalinity
SCALE DEPOSITS
A. High concentration of oils and organics being agitated by the jets and/or
Therapy Air
FOAMING
A. Dissolved metals from water source
B. Low chlorine levels
C. Fragrance
COLOURED WATER
A. Poor Filtration
B. Suspended particles
C. Organic contaminants build up
D. pH high
E. Total alkalinity high
F. Combined chlorine in the water
G. High dissolved solids
H. Hardness too high
CLOUDY WATER
POSSIBLE CAUSES
PROBLEM
2424
A. Add sanitizers until levels are up to the recommended levels
B. Replace test kits at least once a year
C. Chlorine level very high and is bleaching test reagent, Allow sanitizer levels to recede by open-
ing cover and running jets.
A. Add Arctic Pure® Adjust Up until level reads 7.2 - 7.6 ppm
B. Add Arctic Pure® Refresh, add Boost.
C. Change from Bromine to Chlorine.
D. Drain and rell spa.
A. Check pH and adjust as required.
B. Shock with Arctic Pure® Refresh, add Boost.
C. Dilution of water will reduce contaminants and odor.
D. Check any ozone system is operational
A. Drain partially, add Arctic Pure® Best Defence, correct pH level to 7.2 - 7.6 and alkalinity to 100-
130 ppm.
A. Shock treatment with Arctic Pure® Refresh.
A. High concentration of oils and organics being agitated by the jets and/or
Therapy Air
A. Use Arctic Pure® Best Defence and have your dealer check your water balance
B. Add Arctic Pure® Boost treatment to raise chlorine levels and test chlorine levels.
C. Stop the use of fragrance
A. Dirty Filter. If you are using a pleated lter clean with Arctic Pure Filter Restore. If you are us-
ing a disposable lter you may need to change the lter for a fresh one. If you believe the lter is
ok then try increasing the ltration times via the topside control, app, or via the web portal at
myarcticspa.com
B. Add Arctic Pure® Easy Clear (Not with disponsable Filter)
C. Shock treatment with Arctic Pure® Refresh
D. Add Arctic Pure® Adjust Down until level reads 7.2-7.6
E. Add Arctic Pure® Adjust Down to adjust TA level to 80-120 ppm
F. Shock treatment with Arctic Pure® Refresh
G. Empty spa and rell
H. Add Arctic Pure® Best Defence until level reads 100-280 ppm
SOLUTIONS
2525
2626
Troubleshooting Spa Problems
1. Nothing functions: The GFCI Breaker has tripped or there is a power failure.
Test GFCI Breaker. Turn breaker back on and see if spa powers up, if not contact your
factory authorized dealer.
2. Spa does not heat: Check to see if the heat indicator is on or there are any error
messages on the topside control panel. If the heat indicator is on and no error
message appears contact your factory authorized dealer.
3. Poor Jet Pressure: First check to see that the jet(s) are turned on fully. Check your
lter to see if it’s clogged or dirty. Next, check to see if the jet(s) are obstructed or if the
venturi air dial is turned on. Finally, check to see if the jet(s) are surging. If so, your
pump is cavitating (sucking in air). This usually occurs when the water level is too low
and can be solved by adding water to the spa. If the problem still persists, contact
your factory authorized dealer.
4. Light is not functioning: Follow the LED replacement section.
5. Spa comes on by itself: This function is normal when heating and ltering.
No action required.
6. Spa doesn’t drain completely: The spa is drained by gravity. It will not always
drain fully. It is not necessary to drain the spa in its entirety except when winterizing
the spa. If you wish to remove the last little bit of water, we recommend you vacuum it
out with a wet/dry vacuum.
Technical Support:
Instructional videos are available to assist you at http://www.arcticspas.com/support/
Owners Manual - Arctic Spas®
2727
Important
This manual and its contents are subject to change without notice. Although Blue Falls Manufacturing has
prepared this manual as accurately and precisely as possible, Blue Falls Manufacturing will not be liable for
loss, injury or damages caused by improper servicing or by use of spa (improper or otherwise).
Arctic Spas® are Canadian built with the nest materials and advanced technology to withstand the harshest
weather conditions. Performance and Reliability is the Arctic Spas® Customer Guarantee. If your spa cannot
be repaired under our extensive warranty, Arctic Spas® will provide a replacement spa equal in value to the
original purchase price of the defective spa. Our philosophy Guarantees you Customer Satisfaction. These
are words we will stand behind in writing.
Owners Manual - Arctic Spas®
2828
Uncompromised Excellence
Unsurpassed Comfort, Construction and Technology
completely custom built to your needs
Custom Series
Specications
Owners Manual - Custom Series
Outside
Dimensions Height Heater
(watts)
Water
Capacity
Dry
Weight
Electrical
Requirements
North America
A = actual / B = breaker
Electrical
Requirements
Europe
Summit XL 117’’ x 93’’
297 x 235 cm
39’’
98 cm
NA / Euro
5500 / 2x3600
537 Gallons
2033 Liters
1057 Lbs
479 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
4 Pumps / A48amp / B60amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
Summit 93’’ x 93’’
235 x 235 cm
39’’
98 cm
NA / Euro
5500 / 2x3600
360 Gallons
1363 Liters
935 Lbs
424 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
4 Pumps / A48amp / B60amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
Tundra 93’’ x 93’’
235 x 235 cm
39’’
98 cm
NA / Euro
5500 / 2x3600
411 Gallons
1556 Liters
951 Lbs
431 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
4 Pumps / A48amp / B60amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
Kodiak 93’’ x 93’’
235 x 235 cm
39’’
98 cm
NA / Euro
5500 / 2x3600
342 Gallons
1295 Liters
973 Lbs
441 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
4 Pumps / A48amp / B60amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
Klondiker 93’’ x 93’’
235 x 235 cm
39’’
98 cm
NA / Euro
5500 / 2x3600
373 Gallons
1412 Liters
944 Lbs
428 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
4 Pumps / A48amp / B60amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
Frontier 93’’ x 85’’
235 x 217 cm
39’’
98 cm
NA / Euro
5500 / 2x3600
335 Gallons
1268 Liters
785 Lbs
356 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
(3 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
Yukon 85’’ x 85’
217 x 217 cm
41’’
104 cm
NA / Euro
5500 / 2x3600
334 Gallons
1264 Liters
735 Lbs
333 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
3 pumps
Cub 85’’ x 85’’
217 x 217 cm
41’’
104 cm
NA / Euro
5500 / 2x3600
275 Gallons
1041 Liters
741 Lbs
336 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
3 pumps
Arctic Fox 69’’ x 85’’
174 x 217 cm
39’’
98 cm
NA / Euro
5500 / 2x3600
208 Gallons
787 Liters
611 Lbs
277 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
2 pumps
Ocean 172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gallons
5100 Liters
1910 Lbs
866 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
4 Pumps / A48amp / B60amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
(4 pumps = 1Øx40 Amp
3Øx-16 Amp /
3Øx20 Amp /
3Øx25 Amp)
Okanagan 172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gallons
5100 Liters
1910 Lbs
866 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
3 Pumps / A40amp / B50amp
4 Pumps / A48amp / B60amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
3 pumps
2929
A: Topside Control | See Topside Control Overview section in this manual.
B: Waterspouts | Control by an ON/OFF valve.
C: Monsoon Jet
D: Jets | All jets are adjustable and can be turned ON/OFF and can also be locked in the fully ON position,
simply by rotating the Jet face.
E: Diverter | If your spa is equipped with a Diverter, its purpose is to distribute water pressure to varying
jets or provide water pressure to the Monsoon Jet or both.
F: Venturi | Allows air into jets to boost jet performance when Pump 1 is on. Leave in the “closed” position
when spa is not in use.
Spa Overview
A
F
E
B
D
C
Owners Manual - Custom Series
3030
Jets
Three Inch (3”) Jets
The Single jets give a wide circular massage. The 3-inch jets are designed for a thorough massage of the
muscles in your upper back, shoulders and neck. These jets are adjustable by turning the face of the jet
clockwise for a stronger ow and counter-clockwise for a softer ow and eventually o󰀨. The Jet can also be
locked in the fully ON (open) position by turning the face of the jet clockwise until it does not go any further.
Then rotate again to allow the jet to override the lock stop.
Five Inch (5”) Jets
The ve-inch Hydro-massage jets give a wide circular massage. These jets are adjustable by turning the
face of the jet clockwise for a stronger ow and counter-clockwise for a softer ow and eventually o󰀨. The
Jet can also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not
go any further. Then rotate again to allow the jet to override the lock stop.
SDS (7”) Jets
With the SDS jetting conguration there are 6 large 7” jets with a dedicated pump driving just those 6 jets.
It is the ultimate massage for those that need to dig a little deeper to take away those aches and pains.
Monsoon Jet
The Monsoon Jet is a large hydro-massage jet designed to maximize massaging action on a specic area
of the body. It is located in the lower part of the spa to allow easy access for massaging feet, legs, hips and
lower back. The intensity of the Monsoon Jet can be altered using the Diverter (the location varies depend-
ing on spa model). Consult your local dealer regarding which diverter lever or just jump in and experiment for
yourself.
Owners Manual - Custom Series
3”
5”
7”
Monsoon
3131
Topside Control Panel
Your spa control has been specically designed so that by simply connecting the spa to a properly
grounded source, and following the start-up procedures in this manual, the spa will automatically heat to the
set temperature. Many other functions, such as ltration, safety checks and maintenance reminders have
been automated so that your spa experience will be as carefree as possible.
But you’re in charge! The topside control (TSC) panel allows you to set the temperature, initiate the
ltration cycle, control the lights, and activate or deactivate the pump(s). The TSC display responds to let
you know you have pressed a button, and that the selected function has been performed.
Pump 2
Pump 3
Light Control
SDS Control
Pump 1
A
B
C
D
E
Setting / YESS
Up Arrow
Down Arrow
Display
Function Indicator Section
A small inverted triangle over the symbol indicates
that the corresponding function is active.
F
G
H
I
J
A
E
B
F
C
G
D
H J
I
Owners Manual - Custom Series
3232
Quick Reference Guide
Starting Pump 1
Press Pump 1 button to turn on at low speed. Press a second time
to turn Pump 1 to high speed. A third time turns the Pump 1 off. A
built in timer automatically turns Pump 1 off after 20 minutes,
unless it has been manually deactivated.
The Pump 1 indicator lights up when Pump 1 is on high speed and
flashes when Pump 1 is on Low speed.
Starting Pump 2
Press Pump 2 button to turn on Pump 2. Press a second time
turns Pump 2 off. A built in timer automatically turns Pump 2 off
after 20 minutes, unless it has been manually deactivated.
The Pump 2 indicator lights up when Pump 2 is on high speed.
Starting Pump 3
Press Pump 3 button to turn on Pump 3. Press a second time
turns Pump 3 off. A built in timer automatically turns Pump 3 off
after 20 minutes, unless it has been manually deactivated.
The Pump 3 indicator lights up when Pump 3 is on high speed.
Starting SDS
Press SDS button to turn on SDS. Press a second time turns SDS
off. A built in timer automatically turns SDS off after 20 minutes,
unless it has been manually deactivated SDS.
Setting Water Temperature
Use the Up or Down Arrow button to regulate water temperature.
The temperature setting will be displayed for 5 seconds to confirm
your new selection.
Water temperature can be adjusted by 1˚ increments from 59˚F to
104˚F (15˚C to 40˚C). The temperature symbol indicates the
desired temperature, NOT the current water temperature.
Automatic Water Heater Start
When water temperature is 1ºF (0.5ºC) lower than the Set Point,
the water will automatically turn on & heat until the water tempera-
ture reaches 1ºF (0.5ºC) above the Set Point.
The Heater indicator lights up when the heater is on.
Spa Boy® Boost (if equipped)
Press and hold the Pump 2 key for 10 seconds to initiate Spa
Boy® Boost which runs the Spa Boy®electrode for 30 minutes
regardless of the ORP setting. When activeted “Sbb” will be
displayed.
Temperature Unit
Press and hold the light button for 5 seconds to toggle between ˚F
and ˚C.
Turning The Lights On
If your spa is equipped with an original lighting package, you can
toggle through the color options by pressing the Light button
on/off. Press Light button to turn on. Press a second time to turn
lights off. A built in timer will automatically turn the lights off after
2 hours unless it has been deactivated. The Light indicator is
displayed when the lights are on.
Boost Mode
Press and hold Pump 2 button for 10 seconds to enable Boost
Mode. In this mode, Pump 1 high speed and the ozonator will run
for 45 minutes. When this is enabled, “boo” is displayed on the
control Pad. This mode is used to speed up filtration after inten-
sive use of the spa or to help chemicals just added to the spa.
Pressing any button will exit Boost Mode.
Fogger Waterfall
The Fogger Waterfall is controlled by pressing and holding the
Light Button for 2 seconds. This will activate the Lights, Fogger
and the small Pump that operates the system. Pressing the “Light
Button once will turn the Fogger/Waterfall off. The system will stay
activated for 2 hours unless it has been manually turned off using
the Light button.It is advisable on first start up or restart that water
is put into the opening of the Fogger/Waterfall to fill up the area to
prevent premature damage to the Fogger unit.
Owners Manual - Custom Series
3333
Please note: You will see the options that are applicable to your spa. If you have neither ozone nor onzen, you will
proceed directly into setting your Filter Duration. Also, though an Epic topside is of a di󰀨erent design, the steps are as
shown. You can move backwards through the settings by pressing the Pump 3 button (Pump 4 on Epic series spas).
The Pump 1 button will allow you to exit without saving any changes. When you get to the end of the options, press the
lter key one last time to save changes and begin a lter cycle immediately. If you do not press the lter key again your
changes will be saved and the lter cycle will begin when you have programmed it to do so.
During a lter cycle
- Pump 2, Pump 3 and the blower run for 20 seconds, then
- Pump 1 runs at low speed for the programmed number of hours (see below), and
- The ozonator is turned on.
45 Minute lter cycle time-out: If you turn a pump, blower or light on during a lter cycle, the cycle will be
interrupted and will only resume 45 minutes after you ( or the system ) have turned the last active output o󰀨.
ER01 – Flow Switch ER03 - Spa Over Temp
ER02 - Heater Over Temp ER04 – SPA Temp probe
Error Codes
Programming the Filtration Settings
Press your Filter but-
ton again. Your dis-
play will now show
the settings for your
Filter Duration.
Use your arrow keys
to select your Filter
Duration in hours.
You can select from 0
to 6 hours.
Press your Filter but-
ton again. Your dis-
play will now show the
settings for your Filter
Cycle Frequency.
Use your arrow keys
to select your Filter
Cycle Frequency from
1 to 4 times per day.
Press the Filter but-
ton to enter into your
ltration options. Your
display will show
“Sett” and from here
you will be able to
choose your settings.
Press your Filter but-
ton again to display
your rst option. This
is your Ozone Cycle
Duration (if equipped).
Use your arrow keys
to select your Ozone
Cycle Duration. You
can select from 1 to
24 hours per day.
Press your Filter but-
ton again. Your dis-
play will now show
the settings for your
Onzen (if equipped).
Use your arrow keys
to select your Onzen
Cycle Duration. You
can select from 1 to
24 hours per day.
Filter button
Arrow keys
Owners Manual - Custom Series
3434
How to perform a software
upgrade on your spa’s Eco Pak
There are three ways to update your Arctic
Spas® Software
1. Download through the Arctic Spas App
2. Download through the myarcticspas.com website
3. Go to bit.ly/arctic-spas and follow instructions
Owners Manual - Custom Series
CAUTION!
Spaboy Technical Guide
See Page 70
Onzen™ Technical Guide
See Page 96
OnSpa Technical Guide
See Page 117
3535
Warranty
Spa Shell~Lifetime
Arctic Spas® warrants the spa shell to the customer against water loss due to
structural failure for as long as the original customer shall own the spa.
Forever Floor®~Lifetime
Arctic Spas® warrants the Forever Floor® against rotting and structural cracking
for a lifetime to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair. This warranty only applies if there
is a solid level pad.
Cedar Cabinet~10 years
Arctic Spas warrants the cedar cabinet to be free from defects in material and
workmanship for 10 Years to the original customer from the original date of
delivery. It includes parts and onsite labor to repair. This warranty excludes the
surface stain or fading.
Equipment & Plumbing~5 years
Arctic Spas® warrants the spa’s electrical equipment components ~ specically
the pump(s) *(please refer to detailed pump warranty on the reverse under
“Detailed Pump Warranty”. Factory installed Peak I, Skyfall fogger components,
YESS, RossExhaustTM, Ultimate Lighting controls and LED’s, Heater and
control system against malfunctions due to defects in materials and workmanship
for a period of ve years to the original customer from the date of delivery. This
warranty includes all parts and on site labour necessary to repair the spa.
Other Components~5 years
Arctic Spas® warrants the fuses, lights (blue LED, northern lights), WIFI, jet
inserts**, topside control overlays, weir assemblies, diverter handles and caps,
air control handles and caps, plastic cover clips, chrome trim to be free of defects
in workmanship and materials for a period of ve years to the original customer
from the original date of delivery. Includes only parts necessary to repair, not
labour. **jet inserts (including Titanium) are not warranted against discolouration,
rusting or fading.
Shell Surface Acrylic~5 years
Arctic Spas® warrants the shell surface to the customer against water loss due
to material failure including cracks, blisters, peeling and delaminating for a period
of ve years to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair.
Cover~3 years
Arctic Spas® warrants the Castcore® cover against malfunctions due to defects
in materials and workmanship for three years to the original customer from the
original date of delivery. Includes parts necessary to repair. (Normal wear and
tear is not included in this warranty, when used with a cover lifter seam damage
will be considered normal wear and tear)
Weathershield Cover~3 years
Arctic Spa warrants the weathershield cover to be free from manufacturer
defects for 3 years to the original customer from the original date of delivery.
Includes parts only warranty. Fading of vinyl and thread is not considered a
defect and will naturally occur due to normal chemical maintenance, exposure
to the elements and aging
Onzen™ System ~ 2 years
Factory-installed Onzen™ systems will have a 2 year warranty on labor and
components, with the exception of the electrode. The electrode has a 30 day
parts warranty against defects in materials and workmanship. The electrode is
a consumable part that needs to be changed periodically by the spa owner.
Onzen™ systems that are retro-tted (installed after manufacture of the spa) by
authorized Arctic Spa technicians will have two year parts warranty and it will not
include a labor component. Not to exceed the spa warranty whichever comes
rst. Note, in order to process a warranty claim the Arctic Spas factory warranty
department may need to contact the spa owner directly via email or phone. It
is the responsibility of the Arctic Spa dealer to provide this contact information
to the warranty department. This warranty may be void if the spa is operated
with water salt concentrations outside the recommended level of 2000 to 2500
parts per million (ppm). Damage to other spa components unrelated to the
Onzen™ system as a result of leaking pump seals are specically not covered
by this warranty. For example, heaters, heater barrels, jets, grab rails, pump
seals, and pump motors are not covered in this case. Spa water quality and any
damage caused by water chemistry imbalance are not covered by this warranty.
Warranty work must be completed by an authorized Arctic Spa dealer. The
Onzen™ system is not a fully automatic water treatment system. It is designed to
minimize water maintenance under typical user loads and may therefore require
supplemental chlorination and water chemistry balancing. (Arctic Pure brand
spa chlorine is called Boost). The spa owner is responsible for ensuring safe
water chemistry and conditions.
The Onzen™ system must be used with Arctic Pure brand salt blend, which has
been developed to protect the spa components. The use of alternative brands
of salt may damage the spa components, can be detected by spa technicians,
and will void this warranty.
Spa Boy~ 5 years
Arctic Spas warrants the Spa Boy system against malfunctions due to
defects in materials and workmanship for 5 years from the original date of
delivery to the original customer on factory installed systems, except the
user replaceable Spa Boy Electrode which has a 30 day warranty, needs
to be replaced annually. This warranty includes parts and on site labour
necessary for the repair. Spa water quality and other damages resulting
from water imbalance are specically not covered by this warranty.
Warranty work must be completed by authorized Arctic Spas retailers only.
Spa Boy retro tted kits (installed after manufacturer of the spa) will have a
5 part only warranty. Not to exceed the spa warranty, witchever comes rst.
No labour warranty is provided by Arctic Spas for retrotted Spa Boy systems.
Disclaimer: This is not an automatic water care system. The system is set
up for typical spa use. The spa user is ultimately responsible for maintaining
proper sanitary water conditions. Use of salt other than Arctic Pure Sea Salt.
Blend will damage the Spa Boy components and void the warranty. The Arctic
Pure Sea Salt blend has been developed to protect Spa Boy components
from damage and the use of alternative salt blends will be easily detected by
technicians. This warranty may be void if the spa is operated with water salt
concentrations outside the recommended level of 2000 to 2500 parts per
million (ppm). Damage to other spa components unrelated to the Spa Boy
system as a result of leaking pump seals are specically not covered by
this warranty. For example, heaters, heater barrels, jets, grab rails, pump
seals, and pump motors are not covered in this case.
Aquatremor® ~ 3 years
Arctic Spas® warrants the factory installed Aquatremor® Bluetooth sound
system against malfunctions due to defects in materials and workmanship for
three years to the original customer from the original date of delivery. Includes
parts and on site labour necessary to repair. iPod® and waterproof case are
manufacturer direct warranties. Aquatremor retro tted kits (installed after
manufacturer of the spa) will have a 3 part only warranty. Not to exceed the spa
warranty, witchever comes rst.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft
seal is covered under warranty. Damage resulting from a neglected leaking shaft
seal is not covered under warranty. This includes but is not limited to bearing
seizure, end bell failure, start switch failure, impeller failure and capacitor failure.
It is the responsibility of the customer to report shaft seal failure before further
damage can occur. Any pump component failure determined to be the result of
defective material will be replaced under warranty. Arctic Spas® reserves the
right to replace pump components, rather than the complete pump assembly.
Vibration noise associated with normal pump operation is excluded from this
warranty.
PERFORMANCE
To obtain service in the event of a defect or malfunction covered by this Limited
Warranty, notify your Arctic Spa dealer as soon as possible and use all reasonable
means to protect the spa from further damage. Upon proof of purchase, Arctic
Spas®’ agent or its designated service representative will correct the defect
subject to the terms and conditions continued in this Limited Warranty. Pre-
Aproved claims must be executed within 60 days of Pre-approval, All existing
claims expire upon expiration of warranty. *Please note that union connection
leaks are considered to be user serviceable and are expressly excluded from the
Limited Warranty. Damage resulting from union connection leaks are expressly
excluded from the Limited Warranty. There will be no charge for parts and on site
labour to the customer for a period of ve years from the date of original delivery
or six years from manufacturer’s ship date, whichever comes rst. Specically
equipment, plumbing and shell surfaces against malfunctions due to any defect
in the material and workmanship within the Limited Warranty. Travel costs are
the responsibility of the customer. Your limited warranty will cover a maximum
of $60 towards on site labor per each approved warranty claim. Service and/
or travel costs are covered within the rst 30 days of ownership to a maximum
distance of 100KM from dealership or designated service outlet. If Arctic Spas®
determines that repair of the covered defect is not feasible we reserve the right to
instead provide a replacement spa equal in value to the original purchase price
of the defective spa. Spa replacement is done only at the discretion of Arctic
Spas®. Reasonable costs for the removal of the defective spa, and delivery and
installation will be the responsibility of the spa customer. Freight will be paid to
the nearest Arctic Spas® distribution centre while in the warranty period.
3636
CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer
of the spa if purchased by an authorized Arctic spas dealer and
originally installed within the boundaries of the country where it was
originally purchased. All warranties hereunder terminate upon transfer
of ownership of a spa from the original customer or product leaving
the country that it was purchased in. This warranty only applies within
the service area where the spa was originally installed. Your limited
warranty does not include repair travel mileage or for shipping cost
assessed by your Factory Authorized Dealer or service agents. All
events covered by this Limited Warranty hereunder must be repaired
by a Factory Authorized Dealer of Arctic Spas®. The warranties will not
include any costs of repair incurred by a non-factory authorized agent.
To obtain service, the customer must contact the Factory Authorized
Dealer in his area. In the event that a spa or component thereof must
be returned to Arctic Spas® distribution centre, all freight costs are the
responsibility of the spa customer. In all cases Arctic Spas® has sole
responsibility for determining the cause and nature of failure of the spa
and Arctic Spas® determination with regard thereto shall be nal.
EXCLUSIONS
All warranties hereunder are void if the spa has been subject to
alterations (including after- market accessories), misuse or abuse
or any repair of the spa has been attempted by anyone other
than a Factory Authorized Dealer of Arctic Spas®. Alterations
include but not limited to, any change to the components,
replacement of components or addition of components without
the written authorization from Arctic Spas®. Misuse includes
careless handling of the spa, damages caused by improper and/
or non-certied electrical hook- ups, failure to operate the spa in
accordance with the instructions contained in the owners manual
provided with the spa, including incorrect start-up procedures or
dry ring of the spa, any use of the spa or any of its components
in an application for which it was not designed, and damage
caused by improper chemical balance (including any damage to
spa components caused by scale build up to due to poor water
chemistry), ice in the spa, overheating the spa or spa water,
damage to the spa surface by allowing undissolved sanitizing
chemicals to lie on the surface or if our spa has been used for
commercial purposes. Spa covers are not warranted against
chemical burn or discolouration. Spa covers are not warranted
against water absorption or any damage resulting from water
absorption.. Any damage resulting from the mishandling of the
spa cover in any way is not covered under warranty. Any damage
caused by moving of the spa or improper installation (including
insu󰀩ciently prepared or uneven ground) is considered abuse and
any damage to the material or workmanship of the spa cabinetry
and oor in shipping or handling are expressly excluded from the
Limited Warranty. All Weather Pool must be placed on concrete
pad or properly engineered deck.
Arctic Spas will not be responsible for power company issues
or improper electrical installations, Damage and/or lack of
performance resulting from high or low voltages outside operating
parameters. Arctic Spas will not be responsible for software and
product upgrades throughout the life of the spa.
Arctic Spas® expressly excludes warranty coverage on any of
the following: Acts of nature including but not limited to damage
resulting from lightning, storm, ooding, freezing, re and any
other acts of nature. Any spa installed in a commercial application.
Any failure caused by improper cover use or or damage to the
spa surface by leaving the spa outdoors without the hot tub cover
in place. The heat created by leaving the spa in direct UV light
without a cover may cause surface issues with the acrylic and
may also cause plastic parts to warp, some ttings will leak or
cease working as a result. These occurrences are not covered
under warranty. The hot tub cover must be kept on the hot tub
when not being used.
Scratches or micro-crazing in the spa shell reported after the
day of installation are not covered under warranty. Micro-crazing
is dened as an area of tiny shiny lines visible in areas on the
surface of some thermoplastic sheets. This phenomena, although
rare, is known to occur in many types of plastic sheet materials.
The surfaces of thermoformed acrylic hot tubs are not immune to
this possibility.
Damaged caused by unapproved sanitizers such as tri-chlor,
acids, calcium hypochlorite, sodium hypochlorite, peroxides,
any sanitizing chemical that may remain undissolved on the spa
surface. Any and all sanitation systems or chemicals used in your
spa must be factory approved by Arctic Spas or your warranty is
void. You can check for a list of approved systems and chemicals
at arcticspas.com. Installation of not factory approved salt
systems will void the warranty related to pump seals, metal part,
jets, etc. Damage caused by any item(s) attached to or installed
onto the spa, including but not limited to gazebos, cover lifters and
cedar accessories. Any options or additional components that are
not factory installed are not covered under warranty. Any damage
or failure due to improper preparation for winter storage is not
covered under warranty. Damage to pillows reported beyond the
day of delivery will not be covered under warranty. Pillows are to
be removed from the spa when not in use. Onzen and Spa Boy
are the only factory approved salt system. Any damage resulting
from the use of cover removing mechanisms is not covered under
warranty. The Onzen and Spa Boy cell are considered a user
serviceable component, replacement will be the responsibility of
the customer.
DISCLAIMERS
Arctic Spas® will not be liable for loss of use of the spa or other
incidental or consequential costs, expenses or damages that
may include but not limited to, the removal of a permanent sun
deck, sunroom, gazebo, or other custom xture, any crane costs
associated with the removal of the spa for service or replacement.
Arctic Spas® shall not be liable for costs arising from water, lter
cartridges and chemical loss. Under no circumstances shall Arctic
Spas® or any of its representatives be liable for any injury to any
person or damage to any property, howsoever arising from the
spa. Arctic Spas® warranties are limited to a maximum amount
of moneys received by Arctic Spas® with respect to the sale of
the spa.
ALL WARRANTIES
The warranties contained herein are all of the warranties provided
by Arctic Spas® to the customer, and to the extent permitted
by law. Warranty registration (within 30 days of delivery) is the
responsibility of the customer and is a condition of warranty
coverage. This Warranty is o󰀨ered as an extra benet and does
not a󰀨ect your statutory rights. All warranties herein require that
any claim must be submitted to Arctic Spas® within ten days of
the time the defect is discovered, and must be accompanied by
the original customer’s receipt conrming purchase of the spa,
which shows the date of purchase. All warranty claims must be
submitted within the warranty period. Failure to provide such notice
and information invalidates all warranties provided hereunder.
Arctic Spas® reserves the right to repair or replace components
or materials at its option. In certain cases, photographs may
be required for proper evaluation before warranty coverage is
determined. In the event a customer is unable to either obtain
parts or satisfactory service from a Factory Authorized Dealer of
Arctic Spas®, notice should be given immediately to the service
department of the agent where the spa was purchased and to
Arctic Spas®.
Arctic Spas® expressly excludes warranty coverage on splitting,
fading or warping of the cedar or no maintenance cabinet beyond
the date of delivery. Any damage resulting from handling of the
cedar or no maintenance cabinet is excluded from this warranty.
This warranty will not cover any labour for WIFI/Bluetooth
connection assistance/issues, onSpa® App initialization &
connection assistance/issues from a smartphone, or assistance
with actually connecting any of these devices.
3737
3838
Classic Arctic Engineering
25 years of Engineering Excellence
built into every Classic Series
Classic Series
3939
Outside
Dimensions Height Heater
(watts)
Water
Capacity
Dry
Weight
Electrical
Requirements
North America
A = actual / B = breaker
Electrical
Requirements
Europe
Mustang 93’’ x 93’’
235 x 235 cm
39’’
98 cm
NA / Euro
4000 W
370 Gallons
1400 Liters
973 Lbs
441 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
McKinley 93’’ x 93’’
235 x 235 cm
39’’
98 cm
NA / Euro
4000 W
449 Gallons
1700 Liters
951 Lbs
431 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
Totem 85’’ x 85’’
217 x 217 cm
41’’
104 cm
NA / Euro
4000 W
360 Gallons
1360 Liters
735 Lbs
333 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
Eagle 85’’ x 85’’
217 x 217 cm
41’’
104 cm
NA / Euro
4000 W
313 Gallons
1885 Liters
741 Lbs
336 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
Timberwolf 69’ x 85’’
174 x 217 cm
39’’
98 cm
NA / Euro
4000 W
234 Gallons
884 Liters
611 Lbs
277 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
Athabascan 172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gal-
lons
5100 Liters
1910 Lbs
866 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
Hudson 172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gal-
lons
5100 Liters
1910 Lbs
866 Kg
240 Volts / 6 Gauge Wire
1 Pump / A32amp / B40amp
2 Pumps / A40amp / B50amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1 phase x 32 Amp
or
3 phase x 16 Amp
Kingsher 172’’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gal-
lons
5100 Liters
1910 Lbs
866 Kg
240 Volts / 6 Gauge Wire
2 Pumps / A48amp / B60amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
Wolverine 172’ x 93’’
436 x 236 cm
51’’
129 cm
NA / Euro
5500 / 2x3600
1347 Gal-
lons
5100 Liters
1910 Lbs
866 Kg
240 Volts / 6 Gauge Wire
3 Pumps / A48amp / B60amp
Upgraded Classic
240 Volts / 6 Gauge Wire
1 Pump / A40amp / B50amp
2 Pumps / A40amp / B50amp
115 Volts / 14 Gauge Wire
1 Pump / A12amp / B15amp
1Øx32 Amp
3Øx16 Amp
Owners Manual - Classic Series
Specications
4040
Owners Manual - Classic Series
Spa Overview
A: Topside Control | See Topside Control Overview section in this manual.
B: Waterspouts | Control by an ON/OFF valve.
C: Monsoon Jet
D: Jets | All jets are adjustable and can be turned ON/OFF and can also be locked in the fully ON position,
simply by rotating the Jet face.
E: Diverter | If your spa is equipped with a Diverter, its purpose is to distribute water pressure to varying
jets or provide water pressure to the Monsoon Jet or both.
F: Venturi | Allows air into jets to boost jet performance when Pump 1 is on. Leave in the “closed” position
when spa is not in use.
A
FE
B
D
C
4141
Jets
Three Inch (3”) Jets
The Turbo Single jets give a wide circular massage. The 3-inch jets are designed for a thorough massage
of the muscles in your upper back, shoulders and neck. These jets are adjustable by turning the face of
the jet clockwise for a stronger ow and counter-clockwise for a softer ow and eventually o󰀨. The Jet can
also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not go any
further. Then rotate again to allow the jet to override the lock stop.
Five Inch (5”) Jets
The ve-inch Hydro-massage jets give a wide circular massage. These jets are adjustable by turning the
face of the jet clockwise for a stronger ow and counter-clockwise for a softer ow and eventually o󰀨. The
Jet can also be locked in the fully ON (open) position by turning the face of the jet clockwise until it does not
go any further. Then rotate again to allow the jet to override the lock stop.
Monsoon Jet
The Monsoon Jet is a large hydro-massage jet designed to maximize massaging action on a specic area
of the body. It is located in the lower part of the spa to allow easy access for massaging feet, legs, hips and
lower back. The intensity of the Monsoon Jet can be altered using the Diverter (the location varies depend-
ing on spa model). Consult your local dealer regarding which diverter lever or just jump in and experiment for
yourself.
Owners Manual - Classic Series
4242
Jets
3’’
5’’
Monsoon
Owners Manual - Classic Series
4343
Topside Control Panel
Audio
Owners Manual - Classic Series
4444
Power Up
The in.k500 topside does not store the time and date. When the in.k500 starts up after a power loss a mes-
sage will prompt the user to reprogram the date and time.
NOTE: With the in.k500 equipped with a real time clock (RTC): If the power was lost for a few hours, this mes-
sage will not appear.
Setting Key
One press gives you access to a menu to manage the setting of your spa. Refer to the setting section for
details about the settings menu.
Audio Key (controls stereo)
The in.k500 can be used with the in.tune, in.stream or in.stream 2 audio systems. The Audio section in the
Settings menu of an in.stream gives you the option to disconnect or unpair your Bluetooth enabled device
when using the in.stream. With version 7.00 and higher, it is also possible to select Source to use a device
connected by auxiliary cable or Bluetooth wireless connection. The in.stream 2 Settings menu gives you a
Source selector, a Bluetooth disconnect option, an On/O󰀨 switch and an audio control on fader, balance and
subwoofer. For more information on audio functions, see the in.tune, in.stream or in.stream 2 operation sec-
tion. The Audio option will only appear in the menu for keypads that are set up for an in.stream connection.
The in.stream 2 is automatically detected at power-up.
Power
Press any button to turn on the keypad. After 30 minutes without activity it will shut o󰀨.
Main Screen
The main screen gives you access to your accessories and water temperature. At the bottom of the screen,
you will see any error or maintain messages that are present.
Start or Stop Accessories
To start or stop an accessory, press the associated button. Icons will be animated when their accessory is
turned on, and inanimate when turned o󰀨. Icons on the screen will reect the speed or state of the devices
running on your spa. When an accessory has more than two states, press the button until it reaches the de-
sired state.
Water Temperature
The temperature shown at the top of the screen is the current wa-
ter temperature. Use the UP and DOWN buttons to set the desired
temperature. The set point will appear in blue at the bottom. After
3 seconds without any change to the set temperature value, the
keypad will resume the normal display of messages. When the set
value is lower than the current temperature Cooling to xx.x will ap-
pear. When the set value is higher than the current temperature.
Heating to xx.x will be indicated. Normally there is a short delay
before the heating starts, during which Heating Suspended is in-
dicated.
Topside functions
Owners Manual - Classic Series
4545
Water Care Modes
Settings
From the home page you can access the settings where you will
nd:
Use the arrow buttons to move UP and Down in the list. To select
an option, press the light beside it. At any point, you can press the
settings button to return to the home screen.
• Water Care
Audio (if installed)
• Maintenance
• Wi-Fi
• Restore
• Standby
• Date & Time
• Conguration
• About
Water Care
The water care section will help you set up your idea ltration and
heating settings. Choose a mode depending on your need.
Use the Light button to choose your setting. A checkmark will ap-
pear on the selected icon to conrm. In Economy Mode, the set
point will be reduced by 20F which means that the heating system
not be engaged unless the temperature falls to 20F below the spas
set temperature.
Topside functions
Owners Manual - Classic Series
Away
In this mode the Spa will always be in economy;
the set point will be reduced by 20º F.
Standard
The Spa will never be in economy mode and will be
ltering according to the pack’s low level conguration.
Energy Savings
The Spa will be in economy mode during the peak hours
of the day and resume norma; moede on the weekend.
Weekender
The Spa will be in economy mode from Monday
to Friday, and will run normally on the weekend.
4646
Topside functions
Onzen Settings with k500 topside
Set desired Start time, Duration, and Frequency of Onzen™ cycles.
Press the Settings button to enter the settings menu.
Use the Up / Down arrows to navigate to Onzen™ tab.
Press the light key to enter the Onzen™ menu.
Use the light key (to go forward), Pump 1 key (to go back), and the
up/Down keys to change the desired setting.
Press the Pump 1 key to exit out of the Onzen™ menu.
Owners Manual - Classic Series
Filtration Settings
To access the ltration settings from your topside control panel select the settings button . Using the light
button , select water care. Use the button to scroll down to standard, press the light button to select
then the Pump 1 button to enter you ltration settings. From here you can adjust your “Day Settings” from
everyday, weekday, weekends or specic days only. Once you have adjusted your Day Setting you can move
to the start time setting using the light key. Choose the start time for your ltration to begin. Once desired start
time is selected, use the light key to the duration category where you can choose how long your spa will lter
for. Use the and buttons to choose how long your ltration cycles will last. After all three parameters are
set, press the light button, then the button to go to the ltration 2 settings. Adjust the Day, start and duration
settings as desired and save your settings pressing the pump 1 button.
4747
Topside functions
Audio
The Audio section in the settings menu of in.stream gives you the
option to disconnect or un-pair your Bluetooth enabled device
when using the in.stream.
The in.stream 2 settings menu gives you a source selector, a Blue-
tooth disconnect option, an On/O󰀨 switch and an audio control on
fader, balance and subwoofer.
Maintenance
From the settings page you can access the Maintenance menu,
which gives you the following options:
• Maintenance Reminders
• Standby
Use the Up and Down buttons to make a selection, and the Light
button to conrm.
Maintenance Reminders
The In.k500 keypad will remind you of maintenance required on
your spa, like rinsing or cleaning the lter. Each task has its own
duration, based on normal use.
The maintenance reminders menu allows you to verify the time left
before maintenance is required, as well as to reset the time once a
task is completed. Use the Up and Down button to move through
the list. To reset a task select it by pressing the Light button, then
conrm when prompted. Once you have conrmed the task will be
reset.
Standby
The standby mode allows you to service your spa. Pumps will stop
for 30 minutes, and automatically restart after this time.
Once Standby Mode has been activated a screen will appear to
show that pumps are stopped. The normal spa page will return at
the end of Maintenance.
Press Button 1 to leave standby mode and restart the spa.
Owners Manual - Classic Series
4848
Topside functions
WiFi (in.touch only)
For the WiFi menu to appear in the Settings menu your in.touch
module must be equipped with software version 11.00 or higher.
This menu allows you to connect your in.touch module to a WiFi
network or to change ts network.
For more details about other in.touch connection methods please
see the in.touch techbook. To connect your in.touch module to a
wireless network, use the Up/Down keys to go to the WiFi option
in the Settings menu and Light key to select it.
After a few seconds the available networks will appear on the
screen, as well as their signal strength.
Use the Up/Down keys to move through the list. Select your net-
work by pressing on Light key.
If the WiFi network is password protected enter it when
prompted.
• Use the arrow keys to choose your letters and
change the type of character (uppercase, lowercase,
number, symbol).
• Use Key 2 to move the curser forward
• Use Key 1 to backspace
• Use Light key to conm
If no password is required the in.touch will connect
automatically.
Once the in.touch module is connected to a WiFi network a check
mark in a green circle will appear in the WiFi menu, and the net-
work logo will change to green in Settings menu.
Note:
WiFi logo color in Settings menu corresponds to the in.touch con-
nection state.
Yellow = not connected
Green = connected to a network
Yellow with wait icon = connection attempt to a network
Red with wait icon = in.touch no longer detected
(in.touch must be reset before next connection attempt)
Owners Manual - Classic Series
4949
Topside functions
Audio Play / Pause Last Track
Next Track Volume Up
Volume Down
Play / Pause audio
Press the Play/Pause button to start or pause the au-
dio. This button is available for Bluetooth and USB
only.
Changing tracks
Use the Last Track and Next Track keys to change
tracks or FM stations. This is not available with Aux
source.
Adjusting the volume
Press the Up or the Down key to increase or decrease
the volume.
Disconnect
This option can be found under the Audio section
in the Settings menu.
Turn power On / Off
This option can be found under the Audio section in
the Settings menu.
Fader, Balance and Subwoofer
These options can be found under the Audio section
in the Settings menu.
Press the Audio key to access your in.stream 2.
If you are using a device with Bluetooth technology, it must be connected
for functions to work.
Owners Manual - Classic Series
5050
IN.K500 Error Codes
The following is a list of references at your disposal
Upon connecting the in.k500 topside to the spa pack you may see one of these messages. Please follow the
instructions in the message or contact your dealer for more information.
Owners Manual - Classic Series
HL
Warning! HL error
Warning! HL Error
FLO
No ow condition
or no ow for more
than 2 hours
No Flow Condition
HR
Danger! Relay stuck
Danger! Relay
Stuck
OH
Spa temperature is
too high
Warning!
Spa Temp. High
FLC
Flow switch is closed
Flow Switch
Closed
SP in
Input voltage issue
Input Voltage
Issue
RH NC
Comm. error
between in.xm2 and
in.therm
Comm. Error
in.xm2-in.therm
AOH
Elevated internal
temperature
Internal Pack
Temp. High
HP1-99
Heat Pump error 1-99
Heat Pump Error
RH ID
in.xm2 and in.therm
incompatible
in.xm2-in.therm
Incompatible
Pr
Warning! Temperature
probes defective
Warning! Temp.
Probes Defective
5151
EXCLUSIONS
All warranties hereunder are void if the spa has been subject to alterations (including aftermarket accessories), misuse
or abuse or any repair of the spa has been attempted by anyone other than a Factory Authorized Dealer of Arctic
Spas®. Alterations include but not limited to, any change to the components, replacement of components or addition
of components without the written authorization from Arctic Spas®. Misuse includes careless handling of the spa,
damages caused by improper and/or non-certied electrical hook- ups, failure to operate the spa in accordance with
the instructions contained in the owners manual provided with the spa, including incorrect start-up procedures or
dry ring of the spa, any use of the spa or any of its components in an application for which it was not designed, and
damage caused by improper chemical balance (including any damage to spa components caused by scale build up to
due to poor water chemistry), ice in the spa, overheating the spa or spa water, damage to the spa surface by allowing
undissolved sanitizing chemicals to lie on he surface or if our spa has been used for commercial purposes. Spa covers
are not warranted against chemical burn or discoloration. Spa covers are not warranted against water absorption or
any damage resulting from water absorption. Any damage resulting from the mishandling of the spa cover in any way is
not covered under warranty. Any damage caused by moving of the spa or improper installation (including insu󰀩ciently
prepared or uneven ground) is considered abuse and any damage to the material or workmanship of the spa cabinetry
and oor in shipping or handling are expressly excluded from the Limited Warranty.
Arctic Spas will not be responsible for power company issues or improper electrical installations, damage and/or lack
of performance resulting from high or low voltages outside operating parameters. Arctic Spas will not be responsible
for software and product upgrades throughout the life of the spa.
Arctic Spas® expressly excludes warranty coverage on any of the following: Acts of nature including but not limited
to damage resulting from lightning, storm, ooding, freezing, re and any other acts of nature. Any spa installed in a
commercial application. Any failure caused by improper cover use or damage to the spa surface by leaving the spa
outdoors without the hot tub cover in place. The heat created by leaving the spa in direct UV light without a cover may
cause surface issues with the acrylic and may also cause plastic parts to warp, some ttings will leak or cease working
as a result. These occurrences are not covered under warranty. The hot tub cover must be kept on the hot tub when
not being used.
Scratches or micro-crazing in the spa shell reported after the day of installation are not covered under warranty. Micro-
crazing is dened as an area of tiny shiny lines visible in areas on the surface of some thermoplastic sheets. This
phenomena, although rare, is known to occur in many types of plastic sheet materials. The surfaces of thermoformed
acrylic hot tubs are not immune to this possibility.
Damaged caused by unapproved sanitizers such as tri-chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides,
any sanitizing chemical that may remain undissolved on the spa surface. Any and all sanitation systems or chemicals used in
your spa must be factory approved by Arctic Spas or your warranty is void. You can check for a list of approved systems and
chemicals at arcticspas.com. Installation of not factory approved salt systems will void the warranty related to pump seals,
metal part, jets, etc. Damage caused by any item(s) attached to or installed onto the spa, including but not limited to gazebos,
cover lifters and cedar accessories. Any options or additional components that are not factory installed are not covered under
warranty. Any damage or failure due to improper preparation for winter storage is not covered under warranty.
Any damage resulting from the use of cover removing mechanisms is not covered under
Damage to pillows reported beyond the day of delivery will not be covered under warranty. Pillows are to be removed from the
spa when not in use.
DISCLAIMERS
Arctic Spas® will not be liable for loss of use of the spa or other incidental or consequential costs, expenses or
damages that may include but not limited to, the removal of a permanent sun deck, sunroom, gazebo, or other custom
xture, any crane costs associated with the removal of the spa for service or replacement. Arctic Spas® shall not be
liable for costs arising from water, lter cartridges and chemical loss. Under no circumstances shall Arctic Spas® or
any of its representatives be liable for any injury to any person or damage to any property, howsoever arising from the
spa. Arctic Spas® warranties are limited to a maximum amount of moneys received by Arctic Spas® with respect to
the sale of the spa.
ALL WARRANTIES
The warranties contained herein are all of the warranties provided by Arctic Spas® to the customer, and to the extent
permitted by law. Warranty registration (within 30 days of delivery) is the responsibility of the customer and is a
condition of warranty coverage. This Warranty is o󰀨ered as an extra benet and does not a󰀨ect your statutory rights.
All warranties herein require that any claim must be submitted to Arctic Spas® within ten days of the time the defect is
discovered, and must be accompanied by the original customer’s receipt conrming purchase of the spa, which shows
the date of purchase. All warranty claims must be submitted
within the warranty period. Failure to provide such notice and information invalidates all warranties provided hereunder.
Arctic Spas® reserves the right to repair or replace components or materials at its option. In certain cases, photographs
may be required for proper evaluation before warranty coverage is determined. In the event a customer is unable to
either obtain parts or satisfactory service from a Factory Authorized Dealer of Arctic Spas®, notice should be given
immediately to the service department of the agent where the spa was purchased and to Arctic Spas®.
Arctic Spas® expressly excludes warranty coverage on splitting, fading or warping of the cedar cabinet beyond the
date of delivery. Any damage resulting from handling of the cedar cabinet is excluded from this warranty. This warranty
will not cover any labor for Bluetooth connection assistance/issues, InTouch Internet Control initialization & connection
assistance/issues from a smartphone, or assistance with actually connecting any of these devices.
Classic Warranty
Owners Manual - Classic Series
5353
8

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