Chapter 5 Tips and Troubleshooting 23
•
TryconnectingtheUSBcabletoadierentUSBportonyourcomputer.MakesuretheUSB
cableisrmlyconnectedtoiPodshueandtothecomputer.MakesuretheUSBconnectoris
orientedcorrectly.Itcanbeinsertedonlyoneway.
•
iPodshuemightneedtobereset.TurniPodshueo,wait10seconds,andthenturnitback
onagain.
•
IfiPodshuedoesn’tappeariniTunesortheFinder,thebatterymaybecompletely
discharged.LetiPodshuechargeforseveralminutestoseeifitcomesbackon.
•
Makesureyouhavetherequiredcomputerandsoftware.SeeIfyouwanttodouble-checkthe
systemrequirementsonpage24.
•
Tryrestartingyourcomputer.
•
YoumightneedtorestoreiPodsoftware.SeeUpdateandrestoreiPodshuesoftwareon
page24.
•
iPodshuemayneedtoberepaired.YoucanarrangeforserviceontheiPodshueService&
Supportwebsiteatwww.apple.com/support/ipodshue/service.
If you can’t sync a song or other item to iPod shue
ThesongmighthavebeenencodedinaformatthatiPodshuedoesn’tsupport.Thefollowing
audioleformatsaresupportedbyiPodshue.Theseincludeformatsforaudiobooksand
podcasts:
•
AAC(M4A,M4B,M4P)(8to320kbps)
•
ProtectedAAC(fromtheiTunesStore)
•
AppleLossless(ahigh-qualitycompressedformat)
•
MP3(8to320kbps)
•
MP3VariableBitRate(VBR)
•
Audible(formats2,3,4,AudibleEnhancedAudio,AAX,andAAX+)
•
WAV
•
AA(audible.comspokenword,formats2,3,and4)
•
AIFF
AsongencodedinAppleLosslessformathasnearCD-qualitysound,buttakesuponlyabout
halfasmuchspaceasasongencodedinAIFForWAVformat.ThesamesongencodedinAAC
orMP3formattakesupevenlessspace.WhenyouimportmusicfromaCDusingiTunes,it’s
convertedtoAACformatbydefault.
Youcanautomaticallyconvertlesencodedathigherbitratesto128kbpsAAClesasthey’re
syncedwithiPodshue.SeeFitmoresongsoniPodshueonpage16.
UsingiTunesforWindows,youcanconvertunprotectedWMAlestoAACorMP3format.This
canbeusefulifyouhaveacollectionofmusicencodedinWMAformat.
iPodshuedoesn’tsupportWMA,MPEGLayer1,MPEGLayer2audioles,oraudible.com
format1.
IfyouhaveasonginiTunesthatisn’tsupportedbyiPodshue,youcanconvertittoaformat
iPodshuesupports.Formoreinformation,openiTunesandchooseHelp>iTunesHelp.