Chapter 9 Planning for support 75
AppleCare for Enterprise
AppleCare for Enterprise includes comprehensive hardware and software for your business or
educational institution. Your AppleCare Account Manager will help review your IT infrastructure,
track issues you may be having, and provide monthly activity reports for both support calls and
repairs. You’ll get IT department–level support by phone or email for all Apple hardware and
software. We’ll provide support for complex deployment and integration scenarios, including
MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we’ll
help troubleshoot your solution and work with IBM to get your issue resolved. AppleCare for
Enterprise can help reduce the load on your internal help desk by providing technical support
for your employees over the phone, 24/7. Apple provides technical support for Apple hardware
and operating systems, for Apple apps such as Keynote, Pages, and Numbers, and for personal
accounts and settings. For more information, see the AppleCare for Enterprise website.
AppleCare for iOS device users
Every iOS device comes with a one-year limited warranty and complimentary telephone
technical support for 90 days after the purchase date. This service coverage can be extended to
two years from the original purchase date with AppleCare+ for iPhone, AppleCare+ for iPad, or
AppleCare+ for iPod touch. Users can call Apple’s technical support experts as often as they like
for basic usage support. Apple also provides convenient service options when devices need to
be repaired. All three programs oer up to two incidents of accidental damage coverage, each
subject to a service fee.
iOS Direct Service Program
As a benet of AppleCare+ and the AppleCare Protection Plan, the iOS Direct Service Program
lets your help desk screen devices for issues without calling AppleCare or visiting an Apple Store.
If necessary, your organization can directly order a replacement iPhone, iPad, iPod touch, or
in-box accessories. Learn more at the iOS Direct Service Program website.
AppleCare Protection Plan for Mac or Apple Display
Every Mac comes with a one-year limited warranty and complimentary telephone technical
support for 90 days after the purchase date. This service coverage can be extended up to three
years from the original purchase date and may include onsite repair for desktop computers.
Mail-in repair for portable computers and Apple displays and carry-in repair for Mac computers
or Apple displays at an Apple Retail Store or other Apple Authorized Service Provider is also
included. You can call Apple’s technical support experts as often as you like with questions about
Apple hardware, OS X, and Apple apps such as those contained in the iLife and iWork suites.
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