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Troubleshooting
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data in your tablet as this may affect
its performance.
• Use Factory data reset and the upgrade tool to perform tablet
formatting or software upgrading. All user tablet data: contacts,
photos, files, and downloaded apps will be lost permanently. You are
strongly advised to fully back up the tablet data and profile before
doing formatting and upgrading.
My tablet cannot be started
• When the tablet cannot be started, charge for at least 20 minutes
to ensure the minimum battery power needed, and then try to start
it again.
My tablet has not responded for several minutes
• Press the Power key for 10s to shut down your tablet. Then start
your tablet again after 2 minutes.
My tablet turns off by itself
• Check that your screen is locked when you are not using your tablet,
and make sure the Power key is not mis-contacted due to unlocked
screen.
• Check the battery charge level.
My tablet cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to
+40°C).
• When abroad, check that the voltage input is compatible.
I am unable to download new files
• Make sure there is sufficient tablet memory for your download.
The tablet cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your tablet is visible to
other users.
• Make sure that the target device is within Bluetooth detection range
of your tablet.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 4.5
hours).
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Manually update news and weather information when required, or
extend their auto-check interval.
• Stop background-running apps if they are not being used for a long
time.
• Deactivate Bluetooth or Wi-Fi when not in use.
The tablet will become warm following game playing, Internet
surfing or running other complex apps.
• This heating is a normal consequence of the CPU handling excessive
data. Ending above actions will make your tablet return to normal
temperatures.
Which browser does the device support?
• It supports Firefox, Safari, Internet Explorer, Opera, and Chrome
How to connect to the device
• Open your wireless network connection list and select the relative
SSID.
I see the SSID but failed to connect
• Ensure the password you entered is the right one.
How to do if No service
• The possible reasons are listed as bellow:
