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I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service.
• Make sure this feature does not require an ALCATEL ONE TOUCH
accessory.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or
save the files in the tablet contacts (i.e. your professional or personal
directories).
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your tablet memory availability as it might be full.
• Contact your network operator to check service availability and check
MMS parameters (see "4.1.3 Adjust message settings").
• Verify the server centre number or your MMS profile with your
operator.
• The server centre may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my tablet to my computer
• Install ALCATEL ONE TOUCH Center.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Android Manager Agent has
been activated.
• Check that you have marked the checkbox of USB debugging.
To access this function, touch Settings\About tablet, then touch Build
number for 7 times. Now you may touch Settings\Development\
USB debugging.
• Check that your computer meets the requirements for ALCATEL ONE
TOUCH Center Installation.
