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Warranty ����������������������������
Your phone is warranted against any defect or malfunctioning which may occur in
conditions of normal use during the warranty period of twelve (12) months
(1)
from
the date of purchase as shown on your original invoice.
Batteries
(2)
and accessories sold with your phone are also warranted against any
defect which may occur during the first six (6) months
(1)
from the date of purchase
as shown on your original invoice.
In case of any defect of your phone which prevents you from normal use thereof,
you must immediately inform your vendor and present your phone with your proof
of purchase.
If the defect is confirmed, your phone or part thereof will be either replaced or
repaired, as appropriate. Repaired phone and accessories are entitled to a one (1)
month warranty for the same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other costs.
This warranty shall not apply to defects to your phone and/or accessory due to
(without any limitation):
1) Non-compliance with the instructions for use or installation, or with technical and
safety standards applicable in the geographical area where your phone is used,
2) Connection to any equipment not supplied or not recommended by TCT Mobile
Limited ,
3) Modification or repair performed by individuals not authorised by TCT Mobile
Limited or its affiliates or your vendor,
4) Modification, adjustment or alteration of software or hardware performed by
individuals not authorized by TCT Mobile Limited
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical
products, download of files, crash, high voltage, corrosion, oxidation…
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable mobile phone battery in terms of conversation time
standby time, and total service life, will depend on the conditions of use and
network configuration. Batteries being considered expendable supplies, the
specifications state that you should obtain optimal performance for your phone
during the first six months after purchase and for approximately 200 more
recharges.
Your phone will not be repaired in case labels or serial numbers (IMEI) have been
removed or altered.
There are no express warranties, whether written, oral or implied, other than this
printed limited warranty or the mandatory warranty provided by your country or
jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect,
incidental or consequential damages of any nature whatsoever, including but not
limited commercial or financial loss or damage, loss of data or loss of image to the
full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental
or consequential damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless operator’s
name, alternate daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You
must properly package and ship the wireless device to the repair center.
TCT Mobile Inc. is not responsible for devices that do not arrive at the
service center or are damaged in transit. Insurance is recommended with
proof of delivery. Upon receipt, the service center will verify the warranty
conditions, repair, and return your device to the address provided in the
RMA.
