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Safety and use ����������������������
W e recommend that you read this chapter car efully before using
your phone. The manufacturer disclaims any liability for damage, which
may r esult as a consequence of improper use or use contrary to the
instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a v ehicle
constitutes a real risk, even when the hands-fr ee kit is used (car kit,
headset...), drivers are requested to r efrain from using their mobile when
the vehicle is not park ed.
When driving, do not use your phone and headphone to listen to music or to
the radio. Using a headphone can be dangerous and forbidden in some ar eas.
When switched on, your phone emits electromagnetic wa ves that can
interfere with the v ehicle’ s electronic systems such as ABS anti-lock
brakes or airbags. T o ensure that ther e is no problem:
- do not place your phone on top of the dashboard or within an airbag
deployment area,
- check with your car dealer or the car manufactur er to make sure that
the dashboard is adequately shielded fr om mobile phone RF energy.
• CONDITIONS OF USE:
Y ou are advised to switch off the telephone fr om time to time to
optimise its performance.
Switch the phone off before boarding an air craft.
Switch the phone off when you are in health car e facilities, except in
designated areas. As with many other types of equipment now in regular
use, mobile telephones can interfere with other electrical or electr onic
devices, or equipment using radio frequency .
Switch the phone off when you are near gas or flammable liquids. Strictly
obey all signs and instructions posted in a fuel depot, petrol station, or
chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from an y
medical device such as a pacemaker , a hearing aid or insulin pump, etc. In
particular when using the phone, you should hold it against the ear on
the opposite side to the device, if any .
T o a void hearing impairment, pick up the call before holding your phone
to your ear . Also move the handset a way fr om your ear while using the
“hands-free” mode because the amplified volume might cause hearing
damage.
Do not let children use the phone and/or pla y with the telephone and
accessories without supervision.
When replacing the cov er please note that your phone may contain
substances that could create an allergic reaction.
Alwa ys handle your phone with care and k eep it in a clean and dust-free
place.
Do not allow your phone to be exposed to adv erse weather or
environmental conditions (moistur e, humidity , rain, infiltration of liquids,
dust, sea air , etc). The manufacturer’ s recommended operating temperature
range is -10°C to +55°C.
At over 55°C the legibility of the phone’ s display ma y be impaired, though
this is temporary and not serious.
Emergency call numbers ma y not be reachable on all cellular networks. Y ou
should never r ely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop , throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged, cracked or
brok en to av oid any injury .
Do not paint it.
Use only batteries, batter y chargers, and accessories which are recommended
by TCL Communication Ltd and its affiliates and are compatible with y our
phone model. TCL Communication Ltd and its affiliates disclaim any liability
for damage caused by the use of other chargers or batteries.
Remember to make back-up copies or k eep a written record of all
important information stored in your phone.
Some people may suff er epileptic seizures or blackouts when exposed to
flashing lights. These seizures or blackouts ma y occur even if a person nev er
had a previous seizur e or blackout. If you hav e experienced seizures or
blackouts, or if you ha ve a family history of such occurrences, please consult
your doctor befor e enabling a flashing-lights feature on your phone.
Parents should monitor their children’ s use of video games or other
features that incorporate flashing lights on the phones. All persons should
discontinue use and consult a doctor if any of the follo wing symptoms
occur: convulsion, eye or muscle twitching, loss of awar eness, involuntary
movements, or disorientation. T o limit the likelihood of such symptoms,
please take the follo wing safety precautions:
- Do not play or use a flashing-lights feature if y ou are tired or need sleep .
- T ake a minimum of a 15-minute break hourl y .
- Play in a room in which all lights ar e on.
- Play at the farthest distance possible from the scr een.
- If your hands, wrists, or arms become tired or sore while pla ying, stop and
rest for sev eral hours before pla ying again.
- If you continue to ha ve sore hands, wrists, or arms during or after playing,
stop the game and see a doctor .
When you pla y games on your phone, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of your body .
Follow the instructions to a void problems such as tendinitis, carpal tunnel
syndrome, or other musculoskeletal disorders.
• PRIV ACY :
Please note that you must r espect the laws and regulations in f orce in
your jurisdiction or other jurisdiction(s) where y ou will use your mobile
phone regarding taking photographs and recording sounds with your
mobile telephone. Pursuant to such la ws and regulations, it may be strictly
forbidden to tak e photographs and/or to record the v oices of other people
or any of their personal attributes, and duplicate or distribute them, as
this may be consider ed to be an invasion of privacy . It is the user's sole
responsibility to ensure that prior authorisation be obtained, if necessary , in
order to recor d private or confidential conversations or tak e a photograph
of another person; the manufacturer , the seller or vendor of your mobile
phone (including the operator) disclaim any liability which ma y result from
the improper use of the mobile phone.
• BA TTER Y:
Before r emoving the battery from your phone, please make sure that the
phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes and
burns).
- Do not puncture, disassemble or cause a short-circuit in a battery .
- Do not burn or dispose of a used batter y in household rubbish or store
it at temperatures abov e 60°C.
Batteries must be disposed of in accordance with locally a pplicable
environmental r egulations. Only use the batter y for the purpose for which
it was designed. Never use damaged batteries or those not recommended
by TCL Communication Ltd and/or its affiliates.
This symbol on your telephone, the batter y and the accessories
means that these products must be tak en to collection points at
the end of their life:
- Municipal waste disposal centres with specific bins for these
items of equipment.
- Collection bins at points of sale.
They will then be recycled, prev enting substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be br ought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thr own into ordinary bins
if your jurisdiction or your r egion has suitable recycling and collection facilities;
instead they are to be tak en to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BA TTER Y IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED B A TTERIES A CCORDING TO
THE INSTRUCTIONS.
• CHARGERS
Mains power ed chargers will operate within the temperature range of:
0°C to 40 °C .
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment use.
They are also compliant to the ecodesign dir ective 2009/125/EC. Due to
different applicable electrical specifications, a charger you pur chased in one
jurisdiction may not w ork in another jurisdiction. They should be used for
this purpose only .
Due to the used enclosure material, the mobile phone shall only be connected
to a USB Interface of version 2.0 or higher . The connection to so called power
USB is prohibited.The adapter shall be installed near the equipment and shall
be easily accessible. This charger is for indoor use only .
• RADIO W A VES:
Proof of compliance with international standards (ICNIRP) or with Eur opean
Directive 1999/5/EC (R&TTE) is r equired of all mobile phone models before
they can be put on the market. The protection of the health and safety
for the user and any other person is an essential r equirement of these
standards or this directiv e.
THIS DEVICE MEETS INTERNA TIONAL GUIDELINES FOR EXPOSURE
T O RADIO W A VES
Y our mobile device is a radio transmitter and r eceiver . It is designed
not to exceed the limits for exposure to radio wa ves (radio frequency
electromagnetic fields) r ecommended by international guidelines. The
guidelines were de veloped by an independent scientific organization
(ICNIRP) and include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The radio wav e exposure guidelines use a unit of measurement known
as the Specific Absorption Rate , or SAR. The SAR limit for mobile devices
is 2 W/kg.
T ests for SAR are conducted using standar d operating positions with
the device transmitting at its highest certified power lev el in all tested
frequency bands. The highest SAR values under the ICNIRP guidelines for
this device model are:
Maximum SAR for this model and conditions under which it
was recorded�
Head SAR GSM900 0.686 W/kg
Body-worn SAR GSM900 0.360 W/kg
During use, the actual SAR values for this device ar e usually well below
the values stated above. This is because, for purposes of system efficiency
and to minimize interference on the netw ork, the operating power of your
mobile device is automatically decreased when full po wer is not needed for
the call. The lower the power output of the device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of
1.0 cm. T o meet RF exposure guidelines during body-worn operation, the
device should be positioned at least this distance a way fr om the body .
If you are not using an a pproved accessory ensure that whatev er product
is used is free of any metal and that it positions the phone the indicated
distance awa y from the body .
Organizations such as the W orld Health Organization and the US Food and
Drug Administration have stated that if people are concerned and want to
reduce their exposure the y could use a hands-free device to k eep the phone
awa y from the head and body during phone calls, or reduce the amount of
time spent on the phone.
For more information y ou can go to www .alcatelonetouch.com
Additional information about electromagnetic fields and public health ar e
available on the follo wing site: http://www.who .int/peh-emf.
Y our telephone is equipped with a built-in antenna. For optimal operation,
you should a void touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions
other than against your ear . In such circumstances the device will be
compliant with the guidelines when used with headset or usb data cable.
If you are using another accessory ensure that whatev er product is used
is free of any metal and that it positions the phone at least 1.0 cm awa y
from the body .
• Regulator y information
The following appr ovals and notices apply in specific regions as noted.
General information �����������
• Internet address: www .alcatelonetouch.com
• Hot Line Number : see “TCL Communication Ser vices” leaflet or
go to our website.
• Address: Room 1910-12A, T ower 3, China HK City, 33 Canton Road,
Tsimshatsui, Kowloon, Hong K ong
On our website, you will find our FA Q (Frequentl y Asked Questions)
section. Y ou can also contact us by e-mail to ask any questions you
may ha ve.
An electronic version of this user guide is a vailable in English
and other languages according to a vailability on our server :
www �alcatelonetouch�com
Y our telephone is a transceiver that operates on GSM 850/900/1800/1900
MHz.
This equipment is in compliance with the essential requirements and
other relevant pr ovisions of Directiv e 1999/5/EC. The entire cop y of the
Declaration of Conformity for your telephone can be obtained thr ough
our website: www.alcatelonetouch.com.
Protection a gainst theft
(1)
Y our telephone is identified by an IMEI (phone serial number) shown
on the packaging label and in the phone’ s memory . W e recommend that
you note the number the first time y ou use your telephone by entering
* # 0 6 # and keep it in a safe place. It may be requested b y the police
or your operator if your telephone is stolen. This number allows your
mobile telephone to be blocked pr eventing a third person fr om using it,
even with a differ ent SIM card.
(1)
Contact your network operator to check service availability .
Disclaimer
There ma y be certain differences between the user manual description
and the phone’ s operation, depending on the software release of your
telephone or specific operator services.
TCL Communication shall not be held legally responsible f or such
differences, if any , nor for their potential consequences, which
responsibility shall be borne by the operator exclusiv ely .This handset ma y
contain materials, including applications and software in executable or
source code form, which is submitted by third parties for inclusion in this
handset (“Third Party Materials”). All third party materials in this handset
are pro vided “as is”, without warranty of any kind, whether express or
implied, including the implied warranties of merchantability , fitness for a
particular purpose or use/third party application, interoperability with
other materials or applications of the purchaser and non-infringement
of copyright. The purchaser undertakes that TCL Communication has
complied with all quality obligations incumbent upon it as a manufacturer
of mobile devices and handsets in complying with Intellectual Pr operty
rights. TCL Communication will at no stage be responsible for the
inability or failure of the Third Party Materials to operate on this
handset or in interaction with any other devices of the pur chaser . T o
the maximum extent permitted by la w , TCL Communication disclaims
all liability for any claims, demands, suits or actions, and more specifically
– but not limited to – tort law actions, under any theory of liability ,
arising out of the use, by whatev er means, or attempts to use , such
Third Party Materials. Moreover , the present Third Party Materials, which
are pro vided free of charge by TCL Communication, may be subject to
paid updates and upgrades in the future; TCL Communication waives
any responsibility r egarding such additional costs, which shall be borne
exclusively by the pur chaser . The availability of the applications ma y
vary depending on the countries and the operators where the handset
is used; in no event shall the list of possible applications and software
provided with the handsets be consider ed as an undertaking from TCL
Communication; it shall remain merely as information f or the purchaser .
Therefor e, TCL Communication shall not be held responsible for the lack
of availability of one or mor e applications wished for by the purchaser , as
its availability depends on the country and the operator of the purchaser .
TCL Communication reserves the right at any time to ad d or remove
Third Party Materials from its handsets without prior notice; in no event
shall TCL Communication be held responsible by the pur chaser for any
consequences that such removal ma y hav e on the purchaser regar ding
the use or attempt to use such applications and Third Party Materials.
W arranty �������������������������������
Y our phone is warranted against any defect or malfunctioning which ma y
occur in conditions of normal use during the warranty period of twelv e
(12) months
(1)
from the date of pur chase as shown on your original inv oice.
Batteries
(2)
and accessories sold with your phone are also war ranted against
any defect which ma y occur during the first six (6) months
(1)
from the date
of purchase as shown on y our original invoice.
In case of any defect of y our phone which prevents y ou from normal use
thereof, you must immediately inform y our vendor and present y our phone
with your proof of pur chase.
If the defect is confirmed, your phone or part thereof will be either replaced
or repaired, as appropriate. Repaired phone and accessories are entitled
to a one (1) month warranty for the same defect. Repair or replacement
may be car ried out using reconditioned components offering equivalent
functionality .
This warranty covers the cost of parts and labor but excludes any other
costs.
This warranty shall not apply to defects to y our phone and/or accessory
due to (without any limitation):
1) Non-compliance with the instructions f or use or installation, or with
technical and safety standards applicable in the geographical ar ea where
your phone is used,
2) Connection to any equipment not supplied or not r ecommended by TCL
Communication Ltd,
3) Modification or repair performed by individuals not authorised b y TCL
Communication Ltd or its affiliates or your v endor ,
4) Modification, adjustment or alteration of software or hardware
performed by individuals not authorized by TCL Communication Ltd,
5) Inclement weather , lightning, fire, humidity , infiltration of liquids or foods,
chemical products, download of files, crash, high voltage, corrosion,
oxidation…
Y our phone will not be repair ed in case labels or serial numbers (IMEI) hav e
been remov ed or altered.
There are no expr ess warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided by
your country or jurisdiction.
In no event shall TCL Communication Ltd or any of its affiliates be liable
for indirect, incidental or consequential damages of any nature whatsoe ver ,
including but not limited commercial or financial loss or damage, loss of data
or loss of image to the full extent those damages can be disclaimed by law .
Some countries/states do not allow the exclusion or limitation of indirect,
incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not a pply to you.
T roubleshooting ��������������������
Before contacting the service centre, you are advised to follow the
instructions below :
• Y ou are advised to full y charge ( ) the battery for optimal
operation.
• Av oid storing large amounts of data in your phone as this ma y affect
its performance.
• Y ou can use reset b y press power k ey + . ALL User phone data:
contacts and messages will be lost permanently .
and carry out the following checks:
My phone is froz en or cannot switch on
• Check the battery contacts, remov e and reinstall your battery , then
turn your phone on.
• Check the battery power level, charge for at least 20 minutes.
• If it still does not work, please reset the phone using the P ower key
and the .
My phone has not responded for se veral minutes
• Remove and r e-install the battery, then restart the phone.
My phone turns off by itself
• Check that your screen is lock ed when you ar e not using your
phone, and make sure the Pow e r k ey is not mis-contacted due to
unlocked scr een.
• Check the battery charge level.
• If it still does not work, please use User Data Format to reset the
phone.
My phone cannot charge properl y
• Make sur e you are using an ALCA TEL ONETOUCH battery and the
charger from the box.
• Make sur e your battery is inserted properly and clean the battery
contact if it’ s dir ty . It must be inserted before plugging in the charger .
• Make sur e that your battery is not completely discharged; if the
battery power is empty for a long time, it may take ar ound 20 minutes
to display the battery charger indicator on the screen.
• Make sur e charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
Invalid SIM car d
• Make sur e the SIM card has been correctl y inserted (see “Inserting or
removing the SIM car d”).
• Make sure the chip on y our SIM card is not damaged or scratched.
• Make sur e the service of your SIM card is available.
Unable to make outg oing calls
• Make sur e you ha ve dialed a valid number and pressed the k e y.
• For international calls, check the country and area codes.
• Check your subscription status with your operator (cr edit, SIM card
valid, etc.).
• Make sur e you ha ve not barred outg oing calls.
• Make sur e that your phone is not in flight mode.
Unable to receiv e incoming calls
• Check your subscription status with your operator (cr edit, SIM card
valid, etc.).
• Make sur e you ha ve not forwarded incoming calls.
• Make sur e that you ha ve not barred certain calls.
• Make sur e that your phone is not in flight mode.
The caller’ s name/number does not appear when a call is
received
• Check that you ha ve subscribed to this service with your operator .
• Y our caller has concealed his/her name or number .
I cannot find my contacts
• Make sur e your SIM card is not br oken.
• Make sur e your SIM card is inserted properl y .
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Y ou can adjust the volume during a call b y pressing the Up/Do wn k e y.
• Check the network strength
.
• Make sur e that the receiver , connector or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your operator to mak e sure that your subscription
includes this service .
• Make sur e this feature does not requir e an ALC A TEL ONET OUCH
accessory .
When I select a number from m y contacts, the number cannot
be dialed
• Make sur e that you ha ve corr ectly recorded the number in y our file.
• Make sur e that you ha ve selected the country prefix when calling a
foreign country .
I am unable to add a contact in m y contacts
• Make sur e that your SIM card contacts ar e not full; delete some
files or sav e the files in the phone contacts (i.e. your professional or
personal directories).
I cannot access my v oice mail
• Make sur e your operator’ s voice mail number is correctly enter ed in
"V oice mail number".
• T ry later if the network is busy .
SIM card PIN lock ed
• Contact your network operator to obtain the PUK code (Personal
Unblocking K ey).
How to mak e your battery last longer
• Make sure y ou follow the complete charge time (minimum 4 hours).
• After a partial charge, the battery level indicator ma y not be exact.
W ait for at least 20 minutes after remo ving the charger to obtain an
exact indication.
• Switch on the backlight upon request.
• Exit background-running applications if the y are not being used for
a long time.
The phone will become warm follo wing prolonged calls, game
playing, or running other complex applications
• This heating is a normal consequence of the CPU handling excessive
data. Ending above actions will make y our phone return to normal
temperatures.
(1)
The warranty period ma y vary depending on your countr y .
(2)
The life of a rechargeable mobile phone battery in terms of conversation
time standby time, and total ser vice life, will depend on the conditions of
use and network configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain optimal
performance for your phone during the first six months after pur chase
and for appro ximately 200 more recharges.