10. FAQs
1. Q: Which operation systems does the software support?
A: It supports Windows XP, Windows Vista, Windows 7, Windows 8 and Mac OS.
2. Q: I cannot install the driver
A: On some PCs, installation of the modem may take a long time because of the
PC configuration. So please wait and do not cancel the process or you will
have to uninstall and re-install again.
3. Q: What should I do if the main interface continues to display “Searching
device”<”Initializing”>?
A: Please remove the modem and reinsert it.
4. Q: What should I do if the SIM/USUM card is unplugged during the application?
A: Please disconnect the modem first, and then restart the application.
5. Q: The SIM/USIM card does not register any networks
A: The reasons are shown below:
1. Unstable local signal;
2. The software is an old version;
3. Hardware problem.
You may:
1. Try to logon from another location;
2. Update the software;
3. Check the hardware or use another data card and retry.
6. Q: Why does the prompt “No available connection profile. Please set an
available default one in connection profile” appear?
A: Please add a connection profile manually.
7. Q: It failed to connect to the internet
A: Please make sure the connection profile and settings are correct.
8. Q: The connection speed and data transfer rates are too slow
A: Please check the local network signal strength.
