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Warranty
Your phone is warranted against any defect or malfunctioning which may occur in
conditions of normal use during the warranty period of twelve (12) months from the
date of purchase as shown on your original invoice.
Batteries and accessories sold with your phone are also warranted against any defect
which may occur during the first six (6) months(1) from the date of purchase as shown
on your original invoice.
In case of any defect of your phone which prevents you from normal use thereof,
you must immediately inform your vendor and present your phone with your proof
of purchase.
If the defect is confirmed, your phone or part thereof will be either replaced or
repaired, as appropriate. Repaired phone and accessories are entitled to a one (1)
month warranty for the same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other costs.
This warranty shall not apply to defects to your phone and/or accessory due to
(without any limitation):
- Non-compliance with the instructions for use or installation, or with technical and
safety standards applicable in the geographical area where your phone is used;
- Connection to any equipment not supplied or not recommended by TCL
Communication Ltd.;
- Modification or repair performed by individuals not authorised by TCL
Communication Ltd. or its affiliates or your vendor;
- Modification, adjustment or alteration of software or hardware performed by
individuals not authorised by TCL Communication Ltd.;
- Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical
products, download of files, crash, high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI) have been
removed or altered.
There are no express warranties, whether written, oral or implied, other than this
