89
14
Troubleshooting
Before contacting the service center, here are some instructions to help you
troubleshoot your device:
• To have optimal operation, fully charge the battery.
• To improve the tablet’s performance, remove unnecessary files or apps on your
tablet.
• To update your system software, use the System Updates command in your tablet’s
settings.
• To set your tablet to factory default, use the Backup & Reset in the tablet’s settings,
All your tablet data will be lost permanently. It is strongly advised to fully back up
your tablet before resetting.
My tablet can't be switched on
• When the tablet can't be switched on, charge for at least 20 minutes to ensure the
minimum battery power needed. Then switch it on again.
My tablet has not responded for several minutes
• If your tablet doesn’t respond, turn off your tablet by pressing and holding the
Power key until it turns off and then restart it again.
• If your device has a removable battery, remove the battery and reinsert it, then
restart the device.
My tablet turns off by itself
• When your tablet turns off by itself, make sure that the Power key is not
accidentally pressed.
• Check the battery charge level.
• Check your device’s settings for turning off the tablet at a certain time.
• If it still doesn't work, Factory reset the tablet via the Backup & reset in the tablet’s
Settings. Make sure you have backed up your data.
My tablet can't charge properly
• Make sure that you are using the proper charger that comes with the tablet.
• If your device has a removable battery, make sure that your battery is inserted
properly and the battery terminal makes a good contact with the tablet. It must be
inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery power
has been discharged for a long time, it may take around 20 minutes to display the
battery charging indicator on the screen.
