118
The phone becomes warm following prolonged
calls, game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions
will make your phone return to normal temperature.
After a factory data reset is performed, I can't use my
phone without entering Google account credentials
• After a reset is performed, you must enter the
original Google account credentials that were used
on this phone.
• If you don’t remember your Google account
credentials, complete Google account recovery
procedures.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode is not turned
on. Go to Settings > Sound > Do Not Disturb.
• Press the Volume key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as a warranty case.
