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• When the tablet falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to reset. This eliminates
any abnormal OS booting issues caused by third
party applications.
• If neither method is effective, reset the tablet by
pressing the Power key and the Volume up key at the
same time, selecting a language, and then selecting
Wipe data/Factory reset. Press the Volume key to
select, and press the Power key to confirm each
selection.
My tablet has not responded for several minutes
• If your tablet doesn’t respond, turn off your tablet by
pressing and holding the Power key until it turns off
and then restart it again.
• If your tablet has a removable battery, remove the
battery and reinsert it, then restart the tablet.
• If it still doesn't work, reset the tablet.
My tablet turns off by itself
• Check that your screen is locked when you are not
using your tablet, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the tablet or update
software.
My tablet can't charge properly
• Make sure that you are using the Alcatel charger that
comes with the tablet.
• If your tablet has a removable battery, make sure
that your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before
plugging in the charger.
• Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charging indicator on the screen.
• Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).
• When abroad, check that the voltage input is
compatible.
I can't connect my tablet to my computer
• Check to make sure the USB port is not broken. If it’s
not working, try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it
supports MTP mode. If you are using a Mac, make
sure to install Android File Transfer from www.
android.com/filetransfer/.
I can't download new files
• Make sure that there is sufficient tablet storage
space for your download.
