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Alcatel 1S - 6025D Handleiding

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For more information on how to use the phone, please go to www.alcatelmobile.com and download the
complete user manual. Moreover, on the website, you can also find answers to frequently asked questions,
upgrade the software via Mobile Upgrade, and so much more.
1 2
Table of Contents
Safety and use ..................................................................... 6
Radio waves ....................................................................... 15
Licences ...............................................................................21
General information .........................................................23
1 Your mobile ................................................................28
1.1 Keys and connectors ......................................28
1.2 Getting started ................................................32
1.3 Home screen ....................................................35
2 Text input ...................................................................46
2.1 Using the onscreen keyboard ......................46
2.2 Text editing .......................................................48
3 Phone, Call logs and Contacts ...............................49
3.1 Phone ................................................................49
3.2 Call logs .............................................................55
3.3 Contacts ............................................................56
4 Messages .................................................................... 62
4.1 Write a new message ....................................62
4.2 Manage messages...........................................64
5 Multimedia applications .........................................66
5.1 Camera ..............................................................66
5.2 Gallery ...............................................................73
Note:
This is a user manual for Alcatel 1S 6025D/6025H.
Help
The following resources will provide you with answers to more FAQs
along with additional software, and service information.
Consulting FAQ
Go to
https://www.alcatelmobile.com/support/
Updating your phone’s software
Update through the System Update menu on your device.
To download the software update tool onto your PC, go to
https://www.alcatelmobile.com/support/software-drivers/
Finding your serial number or IMEI
You can find your serial number or International Mobile Equipment
Identity (IMEI) on the packaging materials. Alternatively, go to Settings >
System > About phone > Status on your phone.
Obtaining warranty service
First follow the advice in this guide. Then check hotlines and repair centre
information through
https://www.alcatelmobile.com/contact-us/
Viewing legal information
On the phone, go to Settings > System > About phone > Legal information.
Using ONETOUCH Cloud
Open Support Centre, then touch More info. For an online User Centre
tutorial (may not be available in all areas), go to
https://www.alcatelmobile.com/support/faq/
Using other Alcatel apps
Go to
https://www.alcatelmobile.com/support/app-services/
3 4
5.3 Music .................................................................79
6 Calendar, Clock, and Calculator ............................ 81
6.1 Calendar ............................................................81
6.2 Clock ..................................................................83
6.3 Calculator ..........................................................86
7 Others ......................................................................... 87
7.1 Kids Mode ........................................................87
7.2 Support Centre ................................................88
7.3 Other applications .........................................89
8 Google applications .................................................90
8.1 Google ...............................................................90
8.2 Gmail ..................................................................90
8.3 Maps ..................................................................91
8.4 YouTube .............................................................91
8.5 Google Pay .......................................................91
8.6 Play Store ..........................................................92
8.7 Duo ....................................................................92
8.8 Photos ...............................................................92
8.9 Google Assistant .............................................93
8.10 File Manager ....................................................93
9 Settings ....................................................................... 94
9.1 Wi-Fi ..................................................................94
9.2 Bluetooth ..........................................................95
9.3 SIM card & mobile network .........................97
9.4 Connected devices .........................................99
9.5 Home screen & lock screen ......................102
9.6 Display ............................................................102
9.7 Display Enhancement .................................104
9.8 Sound & vibration ........................................105
9.9 Notifications.................................................. 106
9.10 Button & gestures ....................................... 106
9.11 Advanced features ....................................... 106
9.12 Smart Manager ............................................. 108
9.13 Security & biometrics .................................108
9.14 Location .........................................................110
9.15 Privacy ............................................................ 110
9.16 Apps ................................................................ 111
9.17 Storage ...........................................................111
9.18 Accounts ........................................................ 111
9.19 Digital Wellbeing & parental controls ..... 112
9.20 Google ............................................................ 112
9.21 Accessibility ...................................................112
9.22 System ............................................................ 112
10 Making the most of your phone ........................ 115
10.1 FOTA Upgrade ..............................................115
11 Accessories ............................................................. 116
12 Warranty .................................................................. 117
13 Troubleshooting ..................................................... 120
14 Specifications ......................................................... 129
5 6
Safety and use ...............................
We recommend that you read this chapter carefully
before using your phone. The manufacturer disclaims
any liability for damage, which may result as a
consequence of improper use or use contrary to the
instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a phone while
driving a vehicle constitutes a real risk, even when the
hands-free kit is used (car kit, headset, etc.), drivers are
requested to refrain from using their phone when the
vehicle is not parked.
When driving, do not use your phone and headset to
listen to music or to the radio. Using a headset can be
dangerous and is forbidden in some areas.
When switched on, your phone emits electromagnetic
waves that can interfere with the vehicle’s electronic
systems such as ABS anti-lock brakes or airbags. To
ensure that there is no problem:
- Do not place your phone on top of the dashboard or
within an airbag deployment area;
- Check with your car dealer or the car manufacturer to
make sure that the dashboard is adequately shielded
from phone RF energy.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your phone near
your ear while the loudspeaker is in use.
www.sar-ck.com
This product meets applicable national
SAR limits of 2.0 W/kg for head and
body, and 4.0 W/kg for Limbs. The
specific maximum SAR values can be
found in the Radio waves section.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 5 mm
from the body to ensure compliance
with RF exposure requirements. Note
that the product may be transmitting
even if you are not making a phone call.
7 8
• CONDITIONS OF USE:
You are advised to switch off the phone from time to
time to optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in healthcare
facilities, except in designated areas. As with many
other types of equipment now in regular use, phones
can interfere with other electrical or electronic devices,
or equipment using radio frequency.
Switch the phone off when you are near gas or
flammable liquids. Strictly obey all signs and instructions
posted in a fuel depot, petrol station, or chemical plant,
or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept
at least 15 cm from any medical device such as a
pacemaker, a hearing aid, or an insulin pump, etc. If you
have a medical device fitted, you should hold the phone
against the ear that is furthest away from the device.
To avoid hearing impairment, pick up the call before
holding your phone to your ear. Also move the phone away
from your ear while using the "hands-free" mode because
the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the
phone and accessories without supervision.
If your phone has a removable cover, note that your
phone may contain substances that could create an
allergic reaction.
If your phone is a unibody device, the back cover and
battery are not removable. If you disassemble your
phone the warranty will not apply. Disassembling the
phone may damage the battery, and may cause leakage
of substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean
and dust-free place.
Do not allow your phone to be exposed to adverse
weather or environmental conditions (moisture,
humidity, rain, infiltration of liquids, dust, sea air,
etc.). The manufacturer’s recommended operating
temperature range is 0°C (32°F) to 40°C (104°F).
At over 40°C (104°F) the legibility of the phone’s
display may be impaired, though this is temporary and
not serious.
Do not open, dismantle, or attempt to repair your phone
yourself.
Do not drop, throw, or bend your phone.
To avoid injury, do not use the phone if the glass screen
is damaged, cracked or broken.
Do not paint it.
9 10
Use only batteries, battery chargers, and accessories
which are recommended by TCL Communication Ltd.
and its affiliates and which are compatible with your
phone model. TCL Communication Ltd. and its affiliates
disclaim any liability for damage caused by the use of
other chargers or batteries.
Remember to make backup copies or keep a written
record of all important information stored on your
phone.
Some people may suffer epileptic seizures or blackouts
when exposed to flashing lights, or when playing video
games. These seizures or blackouts may occur even if a
person has never experienced them before. If you have
experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult your doctor
before playing video games on your phone or enabling a
flashing-lights feature on your phone.
Parents should monitor their children’s use of video
games or other features that incorporate flashing
lights on the phones. All persons should discontinue
use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms,
please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are
tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore
while playing, stop and rest for several hours before
playing again.
- If you continue to have sore hands, wrists, or arms
during or after playing, stop the game and see a
doctor.
When you play games on your phone, you may
experience occasional discomfort in your hands, arms,
shoulders, neck, or other parts of your body. Follow the
instructions to avoid problems such as tendinitis, carpal
tunnel syndrome, or other musculoskeletal disorders.
11 12
• PRIVACY:
Please note that you must respect the laws and
regulations in force in your jurisdiction or other
jurisdiction(s) where you will use your phone regarding
taking photographs and recording sounds with your
phone. Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs and/or to
record the voices of other people or any of their
personal attributes, and reproduce or distribute them,
as this may be considered to be an invasion of privacy.
It is the user's sole responsibility to ensure that prior
authorisation has been obtained, if necessary, in order
to record private or confidential conversations or take
a photograph of another person; the manufacturer, the
seller or vendor of your phone (including the operator)
disclaim any liability which may result from improper
use of the phone.
• BATTERY:
In accordance with air regulations, the battery of your
product is not charged. Please charge it first.
For a non-unibody device:
Observe the following precautions:
- Do not attempt to open the battery (due to the risk of
toxic fumes and burns).
- Do not puncture, disassemble, or cause a short circuit
in a battery.
- Do not burn or dispose of a used battery in household
rubbish or store it at temperatures above 60°C
(140°F).
Batteries must be disposed of in accordance with
locally applicable environmental regulations. Only
use the battery for the purpose for which it was
designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its
affiliates.
For a non-unibody device with a non-removable
battery:
Observe the following precautions:
- Do not attempt to eject, replace or open the battery.
- Do not puncture, disassemble, or cause a short circuit
in the battery.
- Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C (140°F).
Phone and battery must be disposed of in accordance
with locally applicable environmental regulations.
For a unibody device:
Observe the following precautions:
- Do not attempt to open the back cover.
- Do not attempt to eject, replace, or open battery.
- Do not puncture the back cover of your phone.
13 14
- Do not burn or dispose of your phone in household
rubbish or store it at temperature above 60°C (140°F).
Phone and battery as a unibody device must be disposed
of in accordance with locally applicable environmental
regulations.
This symbol on your phone, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for
these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances
being disposed of in the environment, so that their
components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these
collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be
thrown into ordinary bins if your jurisdiction or your
region has suitable recycling and collection facilities;
instead they are to be taken to collection points for
them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE
OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
Disposal of the battery within a fire or a hot oven, or
mechanically crushing or cutting the battery, can result
in an explosion.
Leaving the battery in an extremely high temperature
environment can also result in an explosion or the
leakage of flammable liquid or gas.
Similarly, subjecting the battery to extremely low air
pressure may result in an explosion or the leakage of
flammable liquid or gas.
• CHARGERS:
Mains powered chargers will operate within the
temperature range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your phone meet the standard
for safety of information technology equipment and
office equipment use. They are also compliant with the
ecodesign directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another
jurisdiction. They should be used for the purpose of
charging only.
15 16
Your phone is a radio transmitter and receiver. It
is designed not to exceed the limits for exposure
to radio waves (radio frequency electromagnetic
fields) recommended by international guidelines. The
guidelines were developed by an independent scientific
organisation (ICNIRP) and include a substantial safety
margin designed to ensure the safety of all persons,
regardless of age and health.
The radio wave exposure guidelines use a unit of
measurement known as the Specific Absorption Rate,
or SAR. The SAR limit for mobile devices is 2 W/kg for
Head SAR and Body-worn SAR, and 4 W/kg for Limb
SAR.
Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands. The
highest SAR values under the ICNIRP guidelines for this
device model are:
This device is compatible with the charger, which
complies with the following standards relating to the
Common Mobile Phone Charger:
- EN301 489-34 V2.1.1 Final Draft (2017-04)
- EN 62684:2018
Model: UC13
Input Voltage: 100~240 V
Input AC Frequency: 50/60 Hz
Output Voltage: 5.0 V
Output Current: 2.0 A
Output Power: 10.0 W
Average active efficiency: 79.0 %
No-load power consumption: 0.08 W
Radio waves ...................................
Proof of compliance with international standards
(ICNIRP) or with European Directive 2014/53/EU
(RED) is required of all phone models before they can
be put on the market. The protection of the health and
safety of the user and any other person is an essential
requirement of these standards and this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES
FOR EXPOSURE TO RADIO WAVES.
17 18
6025D
Maximum SAR for this model and conditions under
which it was recorded
Head SAR UMTS 900 + Wi-Fi 2.4G 0.42 W/kg
Body-worn
SAR (5 mm) LTE Band 1 + Wi-Fi 2.4G 1.42 W/kg
Limb SAR (0
mm) LTE Band 7 + Wi-Fi 2.4G 2.99 W/kg
6025H
Maximum SAR for this model and conditions under
which it was recorded
Head SAR LTE Band 38 + Wi-Fi 2.4GHz 0.60 W/kg
Body-worn
SAR (5 mm) LTE Band 1 + Wi-Fi 2.4GHz 1.33 W/kg
Limb SAR (0
mm) LTE Band 1 + Wi-Fi 2.4GHz 2.56 W/kg
During use, the actual SAR values for this phone are
usually well below the values stated above. This is
because, for purposes of system efficiency and to
minimise interference on the network, the operating
power of your phone is automatically decreased when
full power is not needed for the call. The lower the
power output of the phone, the lower its SAR value.
Body-worn SAR testing has been carried out at a
separation distance of 5 mm. To meet RF exposure
guidelines during body-worn operation, the phone
should be positioned at least this distance away from
the body.
If you are not using an approved accessory, ensure that
whatever product is used is free of any metal and that
it positions the phone the indicated distance away from
the body.
Organisations such as the World Health Organisation
and the US Food and Drug Administration have stated
that if people are concerned and want to reduce their
exposure they could use a hands-free device to keep
the phone away from the head and body during phone
calls, or reduce the amount of time spent on the phone.
For more information, you can go to www.alcatelmobile.
com.
Additional information about electromagnetic fields
and public health is available on the following site:
http://www.who.int/peh-emf.
Your phone is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or
degrading it.
19 20
As mobile devices offer a range of functions, they can
be used in positions other than against your ear. In such
circumstances the phone will be compliant with the
guidelines when used with a headset or USB data cable.
If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions
the phone at least 5 mm away from the body.
Please note that when using an accessory some of your
personal data may be shared with the main device. It is
your own responsibility to protect your own personal
data, not to share with it with any unauthorised devices
or third party devices connected to yours. For products
with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot
(where available), ensure your network security. These
precautions will help prevent unauthorised access
to your phone. Your product can store personal
information in various locations including a SIM card,
memory card, and built-in memory. Be sure to remove
or clear all personal information before you recycle,
return, or give away your product. Choose your apps
and updates carefully, and only install them from
trusted locations. Some apps can impact your product’s
performance and/or have access to private information
including account details, call data, location details and
network resources.
Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes TCL Communication Ltd.
implements and maintains appropriate technical and
organisational measures to protect all personal data, for
example, against unauthorised or unlawful processing
and accidental loss, destruction or damage, whereby
the measures shall provide a level of security that is
appropriate with regard to:
- the technical possibilities available;
- the costs for implementing the measures;
- the risks involved with the processing of the personal
data; and
- the sensitivity of the personal data processed.
You can access, review, and edit your personal
information at any time by logging into your user
account, visiting your user profile or by contacting us
directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with
evidence of your identity before we can act on your
request.
21 22
Licences ...........................................
microSD logo is a trademark.
The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCL Communication
Ltd. and its affiliates is under licence. Other
trademarks and trade names are those of
their respective owners.
Alcatel 6025D/6025H Bluetooth
Declaration ID D048576
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
This equipment may be operated in all
European countries.
This device may be operated without
restrictions in any EU member state.
Google, the Google logo, Android, the
Android logo, Google SearchTM, Google
MapsTM, GmailTM, YouTube, Google Play Store,
and HangoutsTM are trademarks of Google
Inc.
The Android robot is reproduced or modified from
work created and shared by Google and used according
to terms described in the Creative Commons 3.0
Attribution License (the text will appear when you touch
Google legal in Settings > System > About phone >
Legal information) (1).
You have purchased a product which uses the open
source (http://opensource.org/) programmes mtd,
msdosfs, netfilter/iptables and initrd in object code and
other open source programs licensed under the GNU
General Public Licence and Apache Licence.
We will provide you with a complete copy of the
corresponding source codes upon request within a
period of three years from the distribution of the
product by TCL Communication Ltd.
You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision
of the source code is free of charge from the internet.
We hereby point out that the end user warranty for
infringement IPR is solely limited to the EU/EEA/
Switzerland.
(1) May not be available in all countries.
23 24
If and to the extent that the Product is exported,
taken with, or used by the end customer or end user
outside the EU/EEA/Switzerland any responsibility,
warranty or indemnification of the manufacturer and its
suppliers in regard to the Product expires (including any
indemnification in regard to IPR infringement).
General information .....................
• Internet address: www.alcatelmobile.com
• Hotline: See the "SERVICES" leaflet that came with
your phone or go to our website.
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East
Avenue, Hong Kong Science Park, Shatin, NT, Hong
Kong
• Electronic labelling path: Touch Settings > System >
Regulatory & safety or press *#07#, to find more
information about labelling (1).
On our website, you will find our FAQ (Frequently
Asked Questions) section. You can also contact us by
email to ask any questions you may have.
This radio equipment operates with the following
frequency bands and maximum radio-frequency power:
(1) Depending on country.
6025D
GSM 900: 33.5 dBm
GSM 1800: 30.5 dBm
UMTS B1/8 (2100/900): 24.5 dBm
LTE FDD B1/3/7/8/20/28
(2100/1800/2600/900/800/700): 24 dBm
LTE TDD B38/40 (2600/2300): 24 dBm
Bluetooth 2.4GHz band: 8.29 dBm
Bluetooth LE 2.4GHz band: -1.38 dBm
802.11 b/g/n 2.4GHz band: 16.82 dBm
6025H:
GSM 900: 33.5 dBm
GSM 1800: 30.5 dBm
UMTS B1/8 (2100/900): 24.5 dBm
LTE FDD B1/3/7/8/20/28
(2100/1800/2600/900/800/700): 24 dBm
LTE TDD B38/40 (2600/2300): 24 dBm
Bluetooth 2.4GHz band: 8.29 dBm
Bluetooth LE 2.4GHz band: -1.38 dBm
802.11 b/g/n 2.4GHz band: 16.82 dBm
25 26
• Regulatory information
Hereby, TCL Communication Ltd. declares that the
radio equipment of type Alcatel 6025D/6025H is in
compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is
available at the following internet address: http://www.
alcatelmobile.com/EU_doc.
• Additional information
The description of accessories and components,
including software, which allow the radio equipment
to operate as intended, can be obtained in the full text
of the EU declaration of conformity at the following
internet address: http://www.alcatelmobile.com/EU_
doc.
Protection against theft (1)
Your phone is identified by an IMEI (phone serial
number) shown on the packaging label and in the
phone’s memory. We recommend that you note the
number the first time you use your phone by entering
*#06# and keep it in a safe place. It may be requested by
the police or your operator if your phone is stolen. This
number allows your phone to be blocked preventing a
third person from using it, even with a different SIM
card.
(1) Contact your network operator to check service
availability.
Disclaimer
There may be certain differences between the user
manual description and the phone’s operation,
depending on the software release of your phone or
specific operator services.
TCL Communication Ltd. shall not be held legally
responsible for such differences, if any, nor for their
potential consequences, which responsibility shall
be borne by the operator exclusively. This phone
may contain materials, including applications and
software in executable or source code form, which
have been submitted by third parties for inclusion in
this phone ("Third Party Materials"). All Third Party
Materials in this phone are provided "as is", without
warranty of any kind, whether express or implied. The
purchaser undertakes that TCL Communication Ltd. has
complied with all quality obligations incumbent upon
it as a manufacturer of mobile devices and phones
in complying with Intellectual Property rights. TCL
Communication Ltd. will at no stage be responsible for
the inability or failure of the Third Party Materials to
operate on this phone or in interaction with any other
device. To the maximum extent permitted by law, TCL
Communication Ltd. disclaims all liability for any claims,
demands, suits or actions, and more specifically –
but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or
27 28
1 Your mobile .............................
1.1 Keys and connectors
Front camera
Power key
Volume
up/down
Headset
connector
Back button Recent button
Home button
Micro -USB
connector
The Google
Assistant
Button
attempts to use, such Third Party Materials. Moreover,
the present Third Party Materials, which are provided
free of charge by TCL Communication Ltd., may be
subject to paid updates and upgrades in the future; TCL
Communication Ltd. waives any responsibility regarding
such additional costs, which shall be borne exclusively
by the purchaser. TCL Communication Ltd. shall not
be held responsible for the lack of availability of any
application, as its availability depends on the country
and the operator of the purchaser. TCL Communication
Ltd. reserves the right at any time to add or remove
Third Party Materials from its phones without prior
notice; in no event shall TCL Communication Ltd. be
held responsible by the purchaser for any consequences
of such removal.
29 30
Back camera
Fingerprint
sensor
Back flash
Back button
• Tap to go back to the previous screen, or
to close a dialog box, options menu, the
Notification panel, etc.
Home button
• From any application or screen, touch to
return to the Home screen.
• Touch and hold to turn on Google Assistant.
You can get help such as getting directions and
restaurant information based on the content
detected on the screen.
Recent Apps button
• Touch to view applications you’ve recently
accessed.
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to
select from Restart/Power off/Aeroplane
mode.
• Press and hold the Power key and Volume
down key to take a screenshot.
• Press and hold the Power key for at least 10
seconds to force reboot.
The Google Assistant Button (left of the device)
• Press to access the Google Assistant.
Volume keys
• In call mode, adjusts the earpiece or headset
volume.
• In Music/Video/Streaming mode, adjusts the
media volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
• In camera preview mode, press the Volume up
or down key to take a photo or press and hold
to take burst shots.
• Double-press the Power key to open the
camera.
31 32
• Press Volume up and down keys at the same
time for 3 seconds to start an accessibility
feature when Volume keys shortcut is on. To
set, touch Settings > Accessibility > Volume
key shortcut.
Touch to switch
between Sound,
vibrate and Mute
Touch to adjust the
volume of media,
calls, ringtones,
alarms or notifications
1.2 Getting started
1.2.1 Setting up
1 Insert the provided SIM pin into the hole and pull
out the SIM tray.
2 Place the SIM card or microSD card into the tray slot
and carefully close the SIM tray.
Single-SIM
SIM1
SIM2
SD
Micro
SD
SIM
2
1
33 34
Dual SIM
SIM2
SIM1
SIM2
SD
SIM1
2
1
Your phone only supports nano-SIM cards. Do
not attempt to insert other SIM types; otherwise
this may cause damage to your phone.
Charging the battery
You are advised to fully charge the battery ( ).
Charging status is indicated by a percentage displayed
on screen while the phone is powered off. The
percentage increases as the phone is charged.
To reduce power consumption and energy waste
when the battery is fully charged, disconnect your
charger from the plug; switch off Wi-Fi, GPS,
Bluetooth or background-running applications
when not in use; reduce the backlight time, etc.
1.2.2 Powering on your phone
Hold down the Power key until the phone powers on,
unlock your phone (Swipe, PIN, Password, Pattern,
Fingerprint or Face recognition) if necessary and
confirm. The Home screen is displayed.
If you do not know your PIN code or forget it, contact
your network operator. Be sure to keep your PIN code
secure.
1.2.3 Powering off your phone
Press and hold the Power key until options appear, then
select Power off.
35 36
1 Status bar
• Status/Notification indicators
• Touch and drag down to open the notification
panel
4 Search bar
• Touch 2 to enter text search screen
• Touch 3 to enter voice search screen
5 Favourite tray applications
• Touch to enter the application
• Touch and hold to move or remove applications
Auto-rotate screen
From the app list, touch Settings > Display > Auto-
rotate screen to enable the function.
1.3.1 Using the touchscreen
Touch
To access an application, touch it with your finger.
Touch and hold
To enter the available options for an item, touch and
hold the item. For example, select a contact in Contacts
and touch and hold it, an option list will then appear.
1.3 Home screen
You can bring all the items (applications, shortcuts,
folders and widgets) you love or use most frequently
to your Home screen for quick access. Touch the Home
button to switch to the Home screen.
1
2 3
4
5
37 38
Drag
Place your finger on the screen to drag an object to
another location.
Slide/Swipe
Slide the screen to scroll up and down the applications,
images, and web pages. You can slide the screen
horizontally too.
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place two fingers on the screen surface and draw them
apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from
portrait to landscape by turning the phone sideways to
have a better screen view.
1.3.2 Status bar
From the status bar, you can view both phone status
(on the right side) and notification information (on the
left side).
Drag down the status bar to view notifications and drag
again to enter the quick settings panel.
Touch and drag up to close it. When there are
notifications, they can be accessed by touching them.
Notification panel
When there are notifications, touch and drag down the
Status bar to open the Notification panel to read more
detailed information.
Touch to clear all event–based
notifications (other ongoing
notifications will remain).
Touch to access Settings, where
you can set more items.
39 40
Quick Settings panel
Touch and drag down from the top of the screen twice
to open the Quick settings panel.
You can enable or disable functions or change modes
by touching the icons.
Touch the Edit icon to customise your Quick
settings panel.
Touch to
customise your
Quick settings
panel.
1.3.3 Lock/unlock your screen
To protect your phone and privacy, you can lock the
screen with a pattern, PIN, password fingerprint or
face.
To create a screen unlock pattern, touch Settings >
Security & biometrics > Screen lock.
To lock the phone screen
If your phone remains inactive for a period of time, it
will automatically lock the screen and enter sleep mode
to save power. Go to Settings > Display > Sleep and
select a screen timeout period.
You can also manually lock the screen by pressing the
Power key once.
41 42
To unlock the phone screen
Press the Power key once to light up the screen, swipe
up and unlock the screen with the method you have
set.
Enter a Password to Unlock the Screen
Once the screen is turned on, swipe up from any
position on the screen to display the password input
panel. Then enter your lock screen password.
Use Pattern Unlock
Draw the same pattern you have set to unlock the
screen.
Use Face Unlock
• From the app list, touch Settings > Security &
biometrics > unlock. Before using the face unlock,
you need to set a pattern/PIN/password.
• Hold your phone 20-50 cm from your face. Position
your face in the square shown on the screen. For
best results, we suggest that the face unlock is
enrolled indoors and away from direct sunlight.
• Enable Face unlock when your screen turns on,
otherwise you will have to swipe up on the screen
first of all.
Use Fingerprint unlock
Touch the fingerprint sensor with an enrolled finger to
unlock the screen.
1.3.4 Personalising your Home screen
Add
You can touch and hold a folder, an application or
a widget and drag the item to your preferred Home
screen.
43 44
Reposition
Touch and hold an item and drag it to the desired
position and then release. You can move items both on
the Home screen and the Favourite tray. Hold the icon
on the left or right edge of the screen to drag the item
to another Home screen.
Remove
Touch and hold the item and drag it up to the top of the
remove icon, and release after it turns red.
Create folders
To improve the organisation of shortcuts or applications
on the Home screen and the Favourites tray, you can
add them to a folder by stacking one item on top of
another. To rename a folder, open it and touch the
folder’s title bar to input the new name.
Wallpaper customisation
Touch and hold an empty area on the Home screen,
then touch Wallpapers to customise wallpaper.
1.3.5 Widgets and recently used applications
Consult widgets
Touch and hold the empty area on the Home screen,
then touch Widgets to display all widgets.
Touch the selected widget and slide it to move to your
preferred screen.
Consult recently used applications
To consult recently used applications, touch the Recent
apps key . Touch a thumbnail in the window to open
the application.
Touch one thumbnail and swipe it up to close an
application, slide it right/left to switch between the
applications..
Touch at the bottom of the screen to close all the
running applications.
45 46
1.3.6 Volume adjustment
Using the volume key
Press the Volume key to adjust the volume. To activate
silent mode, press the Volume down key until the
phone is silent. To activate vibration mode, press the
Volume key and touch to show this icon .
Using the settings menu
From the app list, touch Settings > Sound & vibration to
set the volume for media, ringtones, alarms, etc.
2 Text input .................................
2.1 Using the onscreen keyboard
Onscreen keyboard settings
Go to Settings > System > Languages & input > Virtual
keyboard, touch the keyboard you want to set up and a
series of settings will become available.
Adjust the onscreen keyboard orientation
Turn the phone sideways or upright to adjust the
onscreen keyboard orientation. You can adjust this by
changing the settings (Touch Settings > Display > Auto-
rotate screen).
47 48
2.1.1 Gboard
1
2
3
4
5
1 Enter text or numbers
2 Touch and holds to select symbols
3 Touch to switch between "abc/Abc" mode;
Touch and hold to switch to "abc/ABC" mode.
4 Switch between alphabetical and numeric keyboard
5 Touch and hold to show input options
2.2 Text editing
You can edit texts which you have entered.
• Touch and hold or double touch within the text you
want to edit.
• Drag the tabs to change the amount of text to edit.
• The following options will appear: Cut, Copy and
Share .
• If you have cut or copied any text, touch the tab to
show the Paste and Select all option which allows
you to complete pasting immediately.
49 50
4 Show the dial pad
5 Favourites
Touch and hold to
access voicemail
Enter the desired number from the dial pad and touch
to place the call, or select a contact from Contacts
or Call logs by sliding or touching tabs and then make
the call.
The number you entered can be saved to Contacts by
touching the Create new contact or Add to a contact.
If you make a mistake, you can delete the incorrect
digits by touching .
To hang up a call, touch .
3 Phone, Call logs and
Contacts ...................................
3.1 Phone .................................................
3.1.1 Making a call
To make a call, touch in the Favourites tray.
2
4
3
5
1
1 Call logs
2 Contacts
3 View the contact’s detailed information. You can also
edit, delete, share, cancel this favourite contact, or
send a message to the contact
51 52
International call
To dial an international call, touch and hold to enter
“+”, then enter the international country prefix followed
by the full phone number and touch .
Emergency call
If your phone has network coverage, dial the emergency
number and touch to make an emergency call.
Depending on your network and country this could
even work without a SIM card and without typing in
the SIM PIN code.
3.1.2 Answering or rejecting a call
When you receive a call:
• Press ANSWER, or swipe up the icon to answer;
• Press DECLINE, or swipe down the icon to
reject;
• Touch to reject the call by sending a preset
message.
3.1.3 Calling your voicemail
Your voicemail is provided by your network to avoid
missing calls. It works like an answering machine that
you can consult at any time.
To access your voicemail, touch and hold .
If you receive a voicemail, appears on the Status bar.
Open the Notification panel and touch New voicemail.
3.1.4 During a call
To adjust the volume during a call, press the Volume
up/down key.
53 54
End the current call.
Make another call.
Display the dial pad.
Put a call on hold.
Touch to activate the speaker during the current
call. Touch this icon again to deactivate the speaker.
Touch once to mute the current call. Touch this icon
again to unmute the call.
To avoid accidental operation of the touchscreen
during a call, the screen will be locked automatically
when you put the phone close to your ear; and it
will be unlocked when the phone is taken away
from your ear.
3.1.5 Managing multiple calls
With this phone you can handle multiple calls at the
same time.
Swap calls
When you accept two calls, touch to switch
between two lines. The current call will be put on hold.
Conference calls (1)
You can set up a conference call as follows.
• Place a call to the first participant of the conference
call.
• Touch to add another call.
• Enter the phone number of the person you want to
add to conference and touch . You can also add
participants from Call logs or Contacts.
• Touch to start the conference.
• Touch to end the conference call and disconnect
all callers.
3.1.6 Phone settings
Touch from the Phone screen, then touch Settings to
set phone and contacts.
(1) Depending on your network operator.
55 56
3.2 Call logs
You can access your call logs by touching from the
Phone screen to view missed calls, outgoing calls and
incoming calls.
Touch one call to view information or further operations.
You can launch a new call, send a message to the
contact or number, or view detailed information of the
call.
To delete the call history of a selected contact or
number, touch and hold the contact and choose Delete.
3.3 Contacts ............................................
Contacts enables quick and easy access to the contact
you want to reach.
You can view and create contacts on your phone and
synchronise these with your Gmail contacts or other
applications on the web or on your phone.
3.3.1 Consult your Contacts
To see your contacts, touch from the App drawer.
1
2
3
4
1 Touch to select the contacts
2 Touch to search contacts
3 Touch to open the Quick contact panel
57 58
Touch and hold to share or delete the selected
contact
4 Add new contact
Deleted contacts will also be removed from other
applications on the phone or web the next time
you synchronise your phone.
3.3.2 Adding a contact
Touch in the contact list to create a new contact.
You are required to enter the contact's name and other
contact information. By scrolling up and down the
screen, you can move from one field to another.
2
3
1
1 When finished, touch this icon to save
2 Select a picture or take a photo for the phone
contact
3 Touch to open available labels
Add to/Remove from favourites (1)
To add a contact to favourites, you can touch a contact
to view details then touch to add the contact to
favourites.
To remove a contact from favourites, touch on the
contact details screen.
3.3.3 Editing your contacts
To edit contact information, touch in the
contact details screen.
When finished, touch Save.
3.3.4 Use Quick contact panel
Touch a contact to open the Quick contact panel.
(1) Only phone contacts and account contacts can be added
to favourites.
59 60
3
2
1
1 Touch to make a call
2 Touch to send a message
3 Touch to make a video call
The icons available on the Quick contact panel depend
on the information you have for the contact and the
applications and accounts on your phone.
3.3.5 Sharing contacts
You can share a single contact or contacts with others
by sending the contact's vCard to them via Bluetooth,
Gmail, etc.
• From the Contacts screen, touch and hold a contact
and touch .
• Select the application to perform this action.
3.3.6 Accounts
Contacts, data or other information can be synchronised
from multiple accounts, depending on the applications
installed on your phone.
To add an account, touch from the contacts list
and touch Settings > Accounts > Add account, or
from the home screen, touch Settings > Accounts >
Add account.
You are required to select the kind of account you are
adding, like Google, etc.
As with any other account setup, you need to enter
detailed information, like username, password, etc.
You can remove an account and all associated
information from the phone. Touch the account you
want to delete, touch Remove account, then confirm.
61 62
Auto-sync
On the Accounts screen, turn on Automatically sync
data . When activated, all changes to information on
the phone or online will be automatically synchronised
with each other.
4 Messages ............................
4.1 Write a new message
You can create, edit and receive SMS and MMS with
this phone.
To access Messages, touch from the App drawer.
On the message list screen, touch to write text/
multimedia messages.
1
2
1 More options
2 Send the message
63 64
Sending a text message
• To add recipients, enter a mobile phone number or
select a contact in the To bar.
• Touch the Text message bar to enter the text of the
message.
• When finished, touch to send the text message.
Specific letters (accented) will also increase the
size of the SMS. This may cause multiple SMS to
be sent to your recipient.
Sending a multimedia message
MMS enables you to send video clips, images, photos,
animations, slides and sounds to other compatible
mobiles and e-mail addresses.
An SMS will be converted to MMS automatically
when media files (image, video, audio, slides, etc.) are
attached or subject or email addresses are added.
• To send a multimedia message, enter the recipient's
phone number in the To bar.
• Write the text of the message in the Text message
bar.
• Touch to give access to your location, send a
voice message or attach files.
• Touch to take a photo/video or attach a photo/
video you have taken.
• When finished, touch to send the multimedia
message.
4.2 Manage messages
When a message is received, will appear on the
Status bar as a notification. Swipe down the Status bar
to open the Notification panel. Touch the new message
to open and read it. You can also access the Messages
application and touch the message to open it.
Messages are displayed as a conversation.
Touch a message to enter the message composing
screen:
1
3
2
4
1 Tap for more options
2 Tap to search within a conversation
65 66
3 Tap to call the number
4 Tap to save the number to Contacts or view the
contact details if the number has been saved
To adjust message settings, touch and select Settings
on the message list screen.
5 Multimedia applications .......
5.1 Camera ..............................................
Before using the camera, make sure that you remove
the protective lens cover to avoid it affecting your
picture quality.
There are multiple ways to open the Camera app.
From the Home Screen
From the home screen, touch Camera .
From the Lock Screen
When the screen is locked, press the Power key once to
light up the screen, then swipe left on the camera icon
in the lower right corner to open the camera.
Using shortcut key
Simply double-press the Power key to open the camera.
67 68
1
6
9
8
3
4
5
2
7
10
11
12
1 Select filter
2 Flash mode
Touch to turn on/off the camera flash
WARNING: Keep a safe distance when using the
flash. Do not point the flash toward people’s or
animals’ eyes.
3 Take a timed photo
4 Take HDR photos
5 Zoom in/out
6 Switch between front and rear camera
7 Take a photo
8 Touch to access settings
9 Picture size
10 Pinch fingers together to zoom out, or spread
fingers apart to zoom in
11 View the photos or videos you have taken
12 Google Lens (1)
Google Lens:
Google Lens is a free tool that can help you to:
• Copy text
• Search for similar products
• Identity plants and animals
• Discover books & media
• Scan codes
…and more.
To take a photo
The screen acts as the viewfinder. First, position the
object or landscape in the viewfinder, touch the screen
to focus if necessary. Touch or press the Volume
key to capture. The photo will be automatically saved.
You can also touch and hold to take burst shots, the
maximum number is 20.
(1) Note that Google Lens only works when you are logged
in to your Google account. Your phone must also be
connected to a network.
69 70
To take a video
Touch VIDEO to change the camera mode to video.
Touch to start video recording. Touch the left part of
this icon to take a picture during video recording.
Touch the right part of this icon to pause video
recording and touch to continue. Touch to stop
recording. The video will be automatically saved.
Further operations when viewing a photo/video you
have taken
• Slide left or right to view the photos or videos you
have taken.
• Touch , then Gmail/Bluetooth/MMS/etc. to share
the photo or video.
• Touch Back button to return to Camera.
5.1.1 Modes and settings
Modes
Slide left or right to switch between modes.
• MORE: By selecting MORE, you can access more
modes. These modes can be moved to the main
screen by touching .
PANO: Touch to turn on the panorama function.
Touch the shutter button to start taking a panoramic
photo and move the phone steadily along in the
direction indicated by the onscreen line. Once the
slots are filled, the photo will be automatically
saved. If the slots are not fully filled, touch the
shutter button again to save the photo.
STOP MOTION: Capture a number of photos of a
certain scene, then convert them into a speeded-up
video.
LIGHT TRACE: Capture creative movements of light
using a long exposure photograph.
SUPER MACRO: Touch to access super macro
mode. 4cm is the best macro shooting distance.
• AUTO: Auto is the default mode for Camera.
• VIDEO: Touch to access video mode.
• PORTRAIT: Touch to create a depth of field effect.
You can compose an image that highlights your
subject while producing a gorgeously blurred
background.
• PRO: Pro camera mode lets you fine-tune parameters
and gives you full control over ISO, WB exposure
time, aperture, shutter speed and so on.
71 72
Settings
Touch to set more options:
• Photo size: Touch to select photo size.
• Video quality: Touch to select video quality.
• Video stabilisation (EIS): Touch on to enable
the Electronic Image Stabilisation (EIS) feature. It
helps reduce blurring associated with the motion of
a camera during exposure.
• AI scene detection: Once turned on, the camera will
automatically identify the image content of a scene
and categorize it accordingly. Many different scene
categories are supported. This only works when
using the main camera.
• Calorie detection(1): Turn on to detect the
calorie content of a captured object.
• Smart guideline(1): Touch to turn on/off. This
feature provides AI-powered facial detection and
composition guides for portrait shots. It only works
when using the main camera.
• Volume button function: Touch to customise the
Volume button to either Shutter or Volume when
using camera.
(1) Only available when the AI scene detection is turned on.
• Touch to capture: Touch to turn on/off. When
activated, the image will be captured by simply
touching the viewfinder screen.
• Grid: Touch to turn on/off. It divides the screen
into equal parts and helps you take better photos
by making it simple to align elements such as the
horizon or buildings, to the lines in the grid.
• Storage: Touch to choose between phone and SD
card storage when an SD card is inserted. The default
is phone storage.
• Save location information: Turn on to tag
photos and videos with your location. This option is
available when the GPS location service is enabled.
• Shutter sound: Touch to turn on/off shutter sound
when capturing.
• Spirit level: Enable Spirit level to display a guiding
line on the viewfinder to help you take better photos.
• Reset settings: Touch to reset the camera to its
factory default settings.
Two more options are available when you switch to
using the front camera:
• Face Beauty: Touch to adjust skin smoothing and
enhance colouring effects in portraits.
• Mirror camera: Touch to turn on/off.
73 74
5.2 Gallery ...............................................
Gallery acts as a media player for you to view photos
and play videos. It also automatically analyses photos
and organizes them into groups, so that you can quickly
locate the photos you need.
To view, edit or share the photos/videos, touch Gallery
from the Home screen.
1
4
3
2
1 Tap to access more options
2 Explore
Explore collects photos into groups making them
more easy to find
3 Albums
Photos, videos, screenshots, etc. are all automatically
grouped in Albums
4 Moments
View the photos/videos you have just taken
Working with pictures and videos
You can work with pictures by rotating or cropping
them, sharing them with friends, setting them as a
contact photo or wallpaper, etc.
Find the picture you want to work on, and touch the
picture in the full-screen picture view.
4
1
2
3
5
1 Share
2 Edit
75 76
3 Favourites
4 Delete
5 More options, such as Slideshow, Set as, Details,
Print, etc.
Touch to edit.
1
2
1 Reset
2 Save changes
Select a filter such as Auto, Vivid, Modern, Cool,
Classic, etc.
Crop, Straighten, Rotate, Mirror or Draw the picture.
Adjust the picture colour.
Advanced features, set as None or Dehaze.
• To edit a video
Touch the video in the full-screen view and touch .
Mute the saved video
Drag the slider at both ends of the video crop area,
select the video you want to keep, touch to preview.
Once done, touch to save.
77 78
Album management
When there are many pictures and videos, you can
manage your albums for convenient viewing.
• Create an album
Tap to create and name a new album. Select the
pictures or videos you want to include in it by tapping
to copy or move them.
• Move/copy pictures or videos
Touch and hold the picture(s) or Video(s) you want to
move/copy, Touch > Copy to album/Move to album,
then select the album that you want to move to/copy
to.
• Delete or recover pictures or videos
Touch and hold the picture(s) or Video(s) you want to
delete, touch > DELETE.
Deleted items will be retained in the Trash album for
30 days, after which they will be permanently deleted.
To permanently delete them within this period, find
the picture(s) or Video(s) in Trash and touch and hold
to delete.
To recover the picture(s) or Video(s) within this period,
touch and hold the picture(s) or Video(s) in Trash and
touch to recover.
• Hide album (1)
Touch and hold the album you want to hide, touch >
MOVE, the album contents will be hidden from
Moments.
(1) Default albums such as Camera, Videos, Screenshots,
etc. can't be hidden or moved.
79 80
5.3 Music(1) ..............................................
You can play music files stored on your phone or
microSD card.
To play a music file, swipe up on the Home screen, then
touch Music .
1
5
2
3
4
1 More options
2 Search for a song
3 Play or pause
4 Play the next song
5 Music settings
(1) Application availability depends on country and operator.
While playing songs with Music, the operation of
pause, play or skip is still available even if the
screen is locked.
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6 Calendar, Clock, and
Calculator .................................
6.1 Calendar .............................................
You can use Calendar to keep track of important
meetings, appointments, etc.
To view the calendar and create events, open Google
apps folder from Home screen, then touch Calendar.
6.1.1 Multimode view
You can display the Calendar by Schedule, Day, 3 days,
Week, or Month, touch to select.
6.1.2 To create new events
You can add new events from any Calendar view.
• Touch .
• Fill in all required information for this new event. If
it is a whole-day event, you can turn on All-day .
• When finished, touch Save from the top of the
screen.
To quickly create an event from the Week view screens,
touch an empty spot to select a target area which will
then turn into , then touch the icon to create the new
event.
6.1.3 To delete or edit an event
To delete or edit an event, touch the event to enter its
details screen. Touch to edit the event, or touch
and then Delete to delete.
6.1.4 Event reminder
If a reminder is set for an event, the upcoming event
icon will appear on the Status bar as a notification
when the reminder time arrives.
Touch and drag down the Status bar to open the
notification panel, touch an event name to view the
Calendar notification list. Touch the Back button to
keep the reminders pending in the Status bar and the
notification panel.
83 84
6.2 Clock ..................................................
Your mobile phone has a built-in clock.
To view the current time, swipe up the Home screen,
then touch Clock, or tap time on the Home screen to
access it.
Tap to add a time zone from the list.
6.2.1 Alarm
From the Clock screen, touch Alarm.
Turn on to enable the alarm.
Touch to add a new alarm.
Touch a currently existing alarm to enter the alarm
editing screen.
Touch DELETE to delete the selected alarm.
6.2.2 Timer
From the Clock screen, touch Timer.
• Touch the digits to set the countdown time. Type the
time in hour, minute and second number sequence.
• Touch to start the countdown.
Pause/play
Reset
85 86
6.2.3 Stopwatch
From the Clock screen, touch Stopwatch.
Touch to start the Stopwatch.
2
1
1 Pause/play
2 Touch to show a list of records according to the
updated time
6.2.4 Adjust Clock settings
Touch to access Clock and Alarm settings.
6.3 Calculator .........................................
To solve mathematical problems with Calculator, swipe
up from the home screen, then tap .
4
3
2
1
1 Calculation history
2 Touch to switch between Basic calculation and
Scientific calculation
3 For more options about Currency and Unit
conversion
4 Touch to delete digits one by one
87 88
7 Others ...................................
7.1 Kids Mode ........................................
A parental control feature allows you to set restrictions
on your child's usage time and access to specific apps.
Your child’s happiness and safety is guaranteed with
Kids Mode.
To access this menu, swipe up the Home screen and tap
Kids Mode .
7.1.1 To use Kids Mode
• Set a password and confirm
• Set a security question in case you ever need to reset
your password
• Input a user name
• Turn it on under accessibility settings
You are using kids mode now.
Exit with passwordSettings
7.1.2 Settings
Touch and enter your password to go to Settings
and select what apps can be used by your child, set the
device and app usage time, choose his/her favourite
wallpaper, reset password, enable blue light filter or
even set charge protection to prevent usage while
charging, etc.
7.2 Support Centre ................................
Support Centre helps you to learn more about Hot
FAQs, operating instructions, troubleshooting, etc. You
can also feedback your comments to us through it.
89 90
7.3 Other applications (1)
The previous applications in this section are preinstalled
on your phone. To read a brief introduction of the
preinstalled 3rd party applications, refer to the leaflet
provided with the phone. To download and install
more 3rd party applications, use the Google Play Store
application.
(1) Application availability depends on country and operator.
8 Google applications ...........
Google apps are preinstalled on your phone to improve
work efficiency and help you enjoy life.
This manual briefly introduces the apps. For detailed
features and user guides, refer to related websites or
the introduction provided in the apps.
You are recommended to register with a Google account
to enjoy full functionality.
8.1 Google
A web browser with which you can surf the internet.
Your bookmarks, browsing history, and settings across
all devices on which the browser is installed can be
synchronised with your Google account.
8.2 Gmail
As Google's web-based email service, Gmail is configured
when you first set up your phone. With this application,
you can send and receive emails, manage emails by
labels, archive them, etc. Emails can be automatically
synchronised with your Gmail account.
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8.3 Maps
Google Maps offers satellite imagery, street maps, 360°
panoramic views of streets, real-time traffic conditions,
and route planning for travelling by foot, car, or public
transportation. By using this application, you can find
your own location, search for a place, and get suggested
route planning for your trips.
8.4 YouTube
YouTube is an online video-sharing application where
users can upload, view, and share videos. Available
content includes video clips, TV clips, music videos,
and other content such as video blogging, short original
videos, and educational videos. It supports a streaming
function that allows you to start watching videos almost
as soon as they begin downloading from the internet.
8.5 Google Pay
Google Pay allows you to make contactless payment
with your phone, which is the fast, simple and safe way
to pay in millions of places - in stores, online, and more.
8.6 Play Store
Serves as the official app store for the Android operating
system, allowing users to browse and download
applications and games. Applications are either free of
charge or at a cost.
In Play Store, search for the app you need, download it
and then follow the installation guide to install the app.
You can also uninstall, update an app, and manage your
downloads.
8.7 Duo
A video chat mobile app.
With phone numbers verified, users can easily video
call people from their contact list.
8.8 Photos
Google Photos stores and backs up your photos and
videos. It also automatically analyses photos and
organises them into groups, so that you can quickly
find the photos you need.
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8.9 Google Assistant
Devices can have a dedicated hardware button for
the Google Assistant (GA-button). With a GA-button,
users can launch the Google Assistant in three different
modes: Default , Visual snapshot, and Walk talkie.
• Default — Single press to activate
Default mode is the same as launching the Google
Assistant by long-pressing on the home button.
• Walkie-talkie — Touch and hold and hold to activate
Walkie-talkie mode launches the Google Assistant
with microphone auto-endpointing turned
off. Microphone auto-endpointing is used to
automatically close the microphone and finalise a
user query in default mode. In walkie-talkie mode, the
microphone remains open until the user releases the
GA-button. When the user releases the GA-button,
the microphone closes and the Assistant sends the
user query.
8.10 File Manager
File Manager displays all data stored on the phone,
including both external SD card and internal storage,
such as applications, media files downloaded from
Google Play Store, YouTube or other locations; Videos,
pictures or audios you have captured; other data
transferred via Bluetooth, USB cable, etc.
9 Settings ............................
To go to Settings, swipe up from the Home screen and
then tap Settings .
You can also swipe down from the notification panel
and touch .
9.1 Wi-Fi
You can connect to the internet when your phone is
within range of a wireless network. Wi-Fi can be used
on your phone even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings > Wi-Fi.
• Turn on .
• Once Wi-Fi is turned on, detected Wi-Fi networks
are listed.
• Touch a Wi-Fi network to connect to it. If the
network you selected is secured, you are required
to enter a password or other credentials (you should
contact the network operator for details). When
finished, touch Connect.
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To add a Wi-Fi network
When Wi-Fi is on, you can add new Wi-Fi networks
according to your preference.
• Touch Settings > Wi-Fi > Add network.
• Enter the name of the network and any required
network information.
• Touch Connect.
To forget a Wi-Fi network
The following steps prevent automatic connection to
networks which you no longer wish to use.
• Turn on Wi-Fi, if it’s not already on.
• On the Wi-Fi screen, touch the name of the saved
network.
• Touch FORGET in the dialog that opens.
9.2 Bluetooth
Bluetooth is a short-range wireless communication
technology that you can use to exchange data, or
connect to other Bluetooth devices for various uses.
To turn on Bluetooth
• Touch Settings > Bluetooth.
• Turn on .
Your device name and other available devices will
appear on screen.
To rename your device
• Touch Settings > Bluetooth.
• Touch Device name.
• Enter a name, and touch RENAME to confirm.
To pair/connect your phone with a Bluetooth device
To exchange data with another device, you need to turn
Bluetooth on and pair your phone with the Bluetooth
device with which you want to exchange data.
• Touch Settings > Bluetooth > + Pair new device.
• Touch a Bluetooth device you want to pair your
phone with in the list.
• In the dialog that pops up, touch PAIR to confirm.
• If the pairing is successful, your phone will be
connected to the device.
To unpair from a Bluetooth device
• Touch beside the device you want to unpair from.
• Touch FORGET to confirm.
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9.3 SIM card & mobile network
Go to Settings > SIM card & mobile network > SIM
card settings to enable data roaming, set your preferred
network type, check the network connection you are
using or create a new access point, etc.
9.3.1 SIM card settings(1)
Touch to choose SIM 1 or SIM 2 for connecting to the
network, making calls and sending SMS messages.
9.3.2 Data usage
The first time you turn on your phone with your
SIM card inserted, it will automatically configure your
network service: 2G, 3G or 4G.
If the network is not connected, you can turn on mobile
data in Settings > SIM card & mobile network > Data
usage.
Data saver
By enabling Data saver, you can reduce data usage by
preventing some apps from sending or receiving data in
the background.
(1) Dual SIM only
Mobile data
If you do not need to transmit data on mobile networks,
turn off Mobile data to avoid incurring significant
charges for data use on local operator mobile networks,
particularly if you do not have a mobile data agreement.
Data usage is measured by your phone, and your
operator may count differently.
9.3.3 Aeroplane mode
Turn on Aeroplane mode to simultaneously disable
all wireless connections including Wi-Fi, Bluetooth and
more.
9.3.4 Hotspot & tethering
To share your phone's data connection via USB and
Bluetooth, or as a mobile hotspot, go to Settings >
SIM card & mobile network > Hotspot & tethering to
activate these functions.
To rename or secure your mobile hotspot
When your mobile hotspot is activated, you can rename
your phone's Wi-Fi network (SSID) and secure its Wi-Fi
network.
• Touch Settings > SIM card & mobile network >
Hotspot & tethering > Mobile hotspot.
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• Touch Hotspot name to rename the network SSID or
set your network security.
• Touch OK.
The functions above may incur additional network
charges from your network operator. Extra fees
may also be charged in roaming areas.
9.3.5 Private DNS
Touch to select private DNS mode.
9.4 Connected devices
9.4.1 VPN
Virtual private networks (VPNs) allow you to connect
to the resources inside a secured local network from
outside that network. VPNs are commonly deployed
by corporations, schools, and other institutions so
that their users can access local network resources
when not inside that network, or when connected to a
wireless network.
To add a VPN
• Touch Settings > Connected devices > VPN and then
touch .
• On the screen that opens, follow your network
administrator's instructions to configure each
component of the VPN settings.
• Touch SAVE.
The VPN is added to the list on the VPN settings screen.
Before adding a VPN, you should set a screen lock
for your phone.
To connect to/disconnect from VPN
To connect to a VPN:
• Touch Settings > Connected devices > VPN.
• The VPNs you have added are listed. Touch the VPN
you want to connect with.
• In the dialog that opens, enter any requested
credentials and touch CONNECT.
To disconnect from a VPN:
• Touch the VPN you want to disconnect from. In the
dialog that opens, touch DISCONNECT.
To edit/delete a VPN
To edit a VPN:
• Touch Settings > Connected devices > VPN.
• The VPNs you have added are listed. Touch the
icon next to the VPN you want to edit.
• After editing, touch SAVE.
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To delete a VPN:
• Touch the icon next to the selected VPN, then
touch FORGET to delete it.
9.4.2 NFC (1)
NFC allows data exchange when the phone touches
another device.
9.4.3 USB
With a USB cable, you can charge your device, transfer
files or photos (MTP/PTP) between your phone and a
computer.
To connect your phone to the computer
• Use the USB cable that came with your phone to
connect the phone to a USB port on your computer.
You will receive a notification that the USB is
connected.
• Open the Notification panel and choose the way
which you want to transfer files or touch Settings
> Connected devices > USB to select. By default,
Charge this device is selected.
Before using MTP, make sure that the driver
(Windows Media Player 11 or higher version) has
been installed.
(1) 6025H only.
9.4.4 Printing
Touch Printing to activate Print services. You can select
your Default print service or choose Add service.
9.4.5 Nearby Share
Share files with nearby devices.
9.4.6 Android Auto
Allows the app to enable the car mode
9.4.7 Chromebook
Link devices so that you can text from your computer,
share your phone's internet connection and simplify
unlocking.
9.5 Home screen & lock screen
With this menu, set your home apps, choose your
favourite wallpapers and theme styles, etc.
9.6 Display
9.6.1 Brightness level
Adjust screen brightness manually.
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9.6.2 Adaptive brightness
Adjust screen brightness automatically.
9.6.3 Dark mode
Empty screen space will become black in this mode,
making it easier to look at your screen or read in dim
light.
9.6.4 Eye comfort mode
Eye comfort mode can effectively reduce blue light
radiation and adjust the colour temperature to relieve
eye fatigue. You can also create a custom schedule to
turn on it.
9.6.5 Sleep
Set screen timeout.
9.6.6 Font size
Adjust font size manually.
9.6.7 Auto-rotate screen
Select whether the screen rotates automatically or not.
9.6.8 Status bar & notch
• Set the style of the status bar, select whether
notification icons are folded and how the battery
percentage is displayed.
• Turn on the notch for full screen apps to get the best
experience on the phone.
9.6.9 More display settings
• Screen saver
To select Colours or Photos as your screen saver.
To set When to start (While charging or Never).
• Full screen apps
Most applications installed on the phone will
automatically adapt to the full screen display without
setting them manually.
For the applications which do not automatically adapt
to the full screen display, you can go to Settings >
Display > More display settings > Full screen apps to
set.
9.7 Display Enhancement
Display enhancement provides image enhancement,
video enhancement and other screen functions, helps
your screen to come alive with a wonderful visually
enhanced experience.
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9.8 Sound & vibration
Use the Sound settings to configure many aspects of
call ringtones, music, and other audio settings.
• Silent mode
Touch to turn on silent mode.
• Phone ringtone & vibrate
Set your incoming call ringtone or opt for the phone
to vibrate only.
• Notification ringtone
Set the default sound for notifications.
• Alarm ringtone
Set your alarm ringtone.
• Do Not Disturb preferences
If you do not want to be disturbed by your phone or
information ringtones during work or rest, you can
set the Do Not Disturb mode.
Swipe down the Status bar twice to access the
Quick Settings panel and tap to turn on Do Not
Disturb.
• More sound settings
Set dial pad tones, screen locking sounds, touch
sounds, etc.
9.9 Notifications
In the Notifications menu, you can configure whether
to block the notifications from this app, hide sensitive
content, etc.
9.10 Button & gestures
• System navigation
Select your favourite navigation button layout.
• Gestures
To set some gestures for convenient use, such as flip
to mute, 3 fingers screenshot, split-screen, etc.
• Power key
Quick launch camera
To quickly open camera, press the power button
twice. It works from any screen.
Power button ends call
Touch to enable/disable it.
Power key menu
Show device controls.
9.11 Advanced features
• Multiple User
107 108
You can set up multi-user spaces and limit the use
scope of each space. Multi-user space is the limited
space that is controlled by the device owner of each
user.
• Privacy protection
Sensitive behaviour reminder
When sensitive behaviour occurs, the system will
remind you.
Personal information protection
The system provides empty information to the
application.
Security log
Record application and system behaviours.
• Remote Lock
If the phone is lost, you can lock the phone remotely
by sending a text message.
• Game mode
Add games to the list to enable Game mode
automatically when playing games.
• Smart App Recommend
After connecting headset or speakers, recommend
suitable application on the launcher according to
your habits. Touch to turn on/off.
• One-handed mode
Reduce the display area of the screen and operate
your phone with one hand.
This function can be accessed in the Quick Settings
panel by touching the icon.
• Screen Recorder
Set the video resolution, sound, etc. To use Screen
Recorder, Swipe down the Status bar twice to access
the Quick Settings panel and tap .
• App Cloner
App Cloner will duplicate one app on your Home
screen and you can enjoy both of them respectively
at the same time.
9.12 Smart Manager
Smart Manager ensures your phone is operating in top
form by automatically scanning and optimising data
usage to preserve battery levels, manage storage and
protect against security threats.
You can also do some manual settings for further
optimisation.
9.13 Security & biometrics
• Screen lock
Select one method such as Swipe, Pattern, PIN,
Password, or Fingerprint to unlock the screen.
109 110
• Fingerprint
Use your Fingerprint to unlock the screen or clear
notifications, take a photo/video, pick up a call, etc.
Access Settings > Security & biometrics > Fingerprint
to activate these functions.
• Face unlock
Face unlock allows you to unlock your device with
your facial data. Set it according to the on-screen
steps.
Ensure that you are facing the phone screen when
using face recognition.
NOTE: you need to set a pattern, PIN, or password
before using face key.
• Smart Lock
Smart Lock keeps your device unlocked when it's
safe with you and locked when it detects that it's
been put down.
NOTE: You need to set a pattern, PIN, or password
before using Smart lock.
• Remote Lock
Refer to "9.11 Remote Lock"
• Privacy protection
Refer to "9.11 Privacy protection"
• Private Space
To protect your privacy safe, you need to set a
privacy lock. Choose PIN, Pattern or Password as an
encryption method.
• Apps lock
Apps lock can effectively protect your privacy by
locking some apps with a pattern or fingerprint. Go
to Settings > Security & biometrics > Apps lock to
set the lock format, lock time and choose the apps
you want to lock.
• Others
You can also set Emergency service, SIM card
lock, Screen pinning, etc. in Settings > Security &
biometrics.
9.14 Location
Tap to set whether to allow an app to access your
device's location. You can set allowing continual access,
or only while the app is in use.
9.15 Privacy
To protect your privacy, you can set an app to be
allowed or forbidden to access your location, SMS,
phone, etc. Also whether or not to show passwords or
choose the activities and info that you want to Google
to save.
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9.16 Apps
Touch to view details about the applications installed
on your phone, to manage their data usage or force
them to stop.
In the Permission manager menu of an application, you
can grant permissions for the app, such as allowing the
app to access your Camera, Contacts, Location, etc.
9.17 Storage
Enter Settings > Storage to check the usage of storage
space, and free up more when necessary.
9.18 Accounts
Touch to add, remove, and manage your email and
other supported accounts. You can also use these
settings to control how and whether all applications
send, receive, and synchronise data on their own
schedules, and whether all applications can synchronise
user data automatically.
Touch Add account to add an account for the selected
app.
9.19 Digital Wellbeing & parental
controls
In this menu you can find how much time you have
spent on the phone and even on each app. You can
customise the time limit for using the phone so that
have a healthy and balanced life.
In addition, parents are able to restrict their children's
usage time to manage their browsing habits.
9.20 Google
Touch to configure your Google account and service
settings.
9.21 Accessibility
Use the Accessibility settings to configure any
accessibility plug-ins you have installed on your phone.
9.22 System
9.22.1 About phone
View basic information for your phone such as model
name, CPU, camera, resolution, etc.
You can also check legal information, build number,
status and other specs.
113 114
To read the user manual on your phone, tap Settings >
System > About phone > Other specs > User Manual.
9.22.2 System Update
If you want to update the system, touch CHECK FOR
UPDATES (refer to "10.1 FOTA Upgrade").
9.22.3 Update APPS
Touch to check for updates.
9.22.4 Languages & input
Touch to configure language settings, the on-screen
keyboard, voice input settings, pointer speed, etc.
9.22.5 Date & time
Use Date & time settings to customise your preferences
for how date and time are displayed.
9.22.6 Backup
Turn on to back up your phone’s settings and other
application data to Google servers. If you replace your
phone, the settings and data you’ve backed up will be
restored onto the new phone when you sign in with
your Google account.
9.22.7 Developer options
To enable this function, go to Settings > System >
About phone, then touch Build number 7 times. Now
Developer options is available. The developer options
contain settings that are useful for developing Android
applications.
9.22.8 Reset
Tap to reset all network settings and app preferences,
you won't lose your data with these settings.
If Factory data reset is selected, all data in your phone's
internal storage will be erased, please back up your data
before reset.
9.22.9 Regulatory & safety
Touch to view product information such as Product
model, Manufacturer name, Manufacturer address,
IMEI, CU reference, Bluetooth Declaration ID, etc.
9.22.10 User Experience Improvement Programme
Join the User Experience Improvement Programme so
we can continue to improve our product design and
overall user experience.
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10 Making the most of your
phone ....................................
10.1 FOTA Upgrade
Use the FOTA (Firmware Over The Air) Upgrade tool to
update your phone's software. To access Updates, from
the app list, touch Settings > System > System Update.
If you want to update the system, touch CHECK FOR
UPDATES and when that’s finished, your phone will
have the latest version of the software.
During FOTA downloading or updating, to avoid errors
in locating the correct update packages, do not change
your default storage location.
11 Accessories ..........................
Standard accessories
1. Charger
2. USB Cable
3. LCD sticker
4. SIM card pin
5. Quick Start Guide
6. Product safety information leaflet
•Accessoriesdependoncountry.
•Only use the Alcatel batteries, chargers, and
accessories included along with your device.
117 118
12 Warranty ..............................
Your phone is warranted against any defect or
malfunctioning which may occur in conditions of normal
use during the warranty period of twelve (12) months (1)
from the date of purchase as shown on your original
invoice.
Batteries (2) and accessories sold with your phone are
also warranted against any defect which may occur
during the first six (6) months (1) from the date of
purchase as shown on your original invoice.
In case of any defect of your phone which prevents you
from normal use thereof, you must immediately inform
your vendor and present your phone with your proof of
purchase.
(1) The warranty period may vary depending on your country.
(2) The life of a rechargeable phone battery in terms of
conversation time, standby time and total service life,
will depend on the conditions of use and network
configuration. Batteries being considered expendable
supplies, the specifications state that you should obtain
optimal performance for your phone during the first six
months after purchase and for approximately 200 more
recharges.
If the defect is confirmed, your phone or part thereof
will be either replaced or repaired, as appropriate.
Repaired phones and accessories are entitled to a
one (1) month warranty for the same defect. Repair or
replacement may be carried out using reconditioned
components offering equivalent functionality.
This warranty covers the cost of parts and labour but
excludes any other costs.
This warranty shall not apply to defects to your phone
and/or accessory due to (without any limitation):
- Non-compliance with the instructions for use or
installation, or with technical and safety standards
applicable in the geographical area where your phone
is used.
- Connection to any equipment not supplied or not
recommended by TCL Communication Ltd.
- Modification or repair performed by individuals not
authorised by TCL Communication Ltd. or its affiliates
or your vendor.
- Modification, adjustment or alteration of software or
hardware performed by individuals not authorised by
TCL Communication Ltd.
- Inclement weather, lightning, fire, humidity, infiltration
of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation etc.
119 120
Your phone will not be repaired in cases where labels
or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral
or implied, other than this printed limited warranty or
the mandatory warranty provided by your country or
jurisdiction.
In no event shall TCL Communication Ltd. or any
of its affiliates be liable for indirect, incidental or
consequential damages of any nature whatsoever,
including but not limited to commercial or financial
loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion
or limitation of indirect, incidental or consequential
damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions
may not apply to you.
13 Troubleshooting ..................
Before contacting the service centre. here are some
instructions to help you troubleshoot your device:
• For optimal operation, fully charge the battery.
• To improve the phone’s performance, remove
unnecessary files or apps on your phone.
• Update your phone's software via the System
Update. Alternatively you can touch Settings >
System > System Update to update software.
• Reset your phone via Factory data reset. Touch
Settings > System > Reset > Factory data reset.
Another method is to hold down the Power key
and the Volume up key at the same time when your
phone is powered off. All your phone data will be lost
permanently. It is strongly advised to fully back up
your phone data before resetting.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for
at least 20 minutes to ensure the minimum battery
power needed. Then switch it on again.
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• When the phone falls into a loop during power on
animation and the user interface can't be accessed,
press and hold the Power key to reset. This eliminates
any abnormal OS booting issues caused by third
party applications.
• If neither method is effective, reset the phone by
pressing the Power key and the Volume up key at the
same time, selecting a language, and then selecting
Wipe data/Factory reset. Press the Volume key to
select, and press the Power key to confirm each
selection.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone
by pressing and holding the Power key until it turns
off and then restart it again.
• If it still doesn't work, reset the phone.
My phone turns off by itself
• Check that your screen is locked when you are not
using your phone, and make sure that the Power
key is not accidentally pressed while the screen is
unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the phone or update
software.
My phone can't charge properly
• Make sure that you are using the Alcatel charger that
comes with the phone.
• Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charging indicator on the screen.
• Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).
• When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No service"
is displayed
• Try connecting to the network by moving to another
physical location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try connecting at a later time if the network is
overloaded.
My phone can't connect to the internet
• Make sure that the internet access service of your SIM
card is available.
• Check your phone's internet connection settings.
• Make sure that you are in a place with network
coverage.
123 124
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly
inserted.
• Make sure that the chip on your SIM card is not
damaged.
• Make sure that the service of your SIM card is
available.
My phone can't make outgoing calls
• Make sure that you have dialled a valid number and
have touched call icon.
• For international calls, check the country and area
codes.
• Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable.
• Check your subscription status with your operator
(credit, SIM card validity, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in aeroplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and
connected to a network (check for overloaded or
unavailable network).
• Check your subscription status with your operator
(credit, SIM card validity, etc.).
• Make sure that you have not forwarded incoming
calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in aeroplane mode.
The caller’s name/number doesn't appear when a call
is received
• Check that you have subscribed to this service with
your operator.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored on your SIM card to your
phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the
Volume key.
• Check the network strength. Move to a location with
stronger signal strength.
• Make sure that the receiver, connector and speaker on your
phone are clean.
125 126
I can't use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure that this feature doesn't require an Alcatel
accessory.
When I select a number from my contacts, the number
can't be dialled
• Make sure that you have correctly recorded the number
in your file.
• Make sure that you have selected the country code
when calling an international number.
I can't add a contact
• Make sure that your SIM card contacts are not full;
delete some files or save the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network operator to check service
availability.
I can't access my voicemail
• Make sure that your operator’s voicemail number is
correctly entered in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact your network operator to check service
availability and MMS parameters.
• Verify the server centre number or your MMS profile
with your operator.
• The server centre may be swamped. Try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK
(Personal Unblocking Key) code.
I can't connect my phone to my computer
• Check to make sure the USB port is not broken. If it’s
not working, try another USB port on your computer.
• Make sure USB drivers are properly installed.
• If you are using a Windows computer, make sure it
supports MTP mode. If you are using a Mac, make
sure to install Android File Transfer from www.
android.com/filetransfer/.
I can't download new files
• Make sure that there is sufficient phone storage
space for your download.
• Select the microSD card as the location to store
downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your
phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s
detection range.
127 128
The battery drains too fast
• Make sure that you follow the complete charge time
(minimum 150 minutes).
• After a partial charge, the battery level indicator
may not be exact. Wait for at least 20 minutes after
removing the charger to obtain an exact indication.
• Adjust the screen brightness as appropriate.
• Extend the email auto-check interval for as long as
possible.
• Update news and weather information on manual
demand, or increase their auto-check interval.
• Exit background-running applications if they are not
being used for extended periods of time.
• Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged
calls, game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU
handling excessive data. Ending the above actions
will make your phone return to normal temperature.
After a factory data reset is performed, I can't use my
phone without entering Google account credentials
• After a reset is performed, you must enter the
original Google account credentials that were used
on this phone.
• If you don’t remember your Google account
credentials, complete Google account recovery
procedures.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as warranty case.
I forgot some passwords/codes/keys on phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will
not be regarded as a warranty case.
129 130
14 Specifications ......................
Processor:
MTK6762D
Platform:
Android 11
Memory:
3GB + 32GB
Dimensions (LxWxT):
165.64 x 75.59 x 8.8mm
Weight:
190g
Display:
6.52-inch touchscreen with HD+ 720X1600; 20:9
Network:
GSM: 850/900/1800/1900
UMTS: B1/2/5/8 (2100/1900/850/900)
LTE: B1/3/5/7/8/20/28/38/40/41 (2535-2655MHz
(120M))
(Band frequency and data speed depend on operator.)
GPS:
BDS/GPS/Glonass/Galileo, with A-GPS
Connectivity:
• Bluetooth BT5.0
• Wi-Fi 802.11b/g/n
• 3.5 mm audio jack
• Micro-USB
• NFC (6025H only)
Camera:
• Back camera: 13M +2M (Depth)+2M (Macro)
• Front camera: 5MP FF
Audio & Video supported formats:
• AAC, AMR, AWB, MP3, AAC+, Vorbis, FLAC, APE,
eAAC+, PCM playback
• 1080P@30fps, H.263, H.264 AVC, H.265 HEVC,
VP8, VP9, MPEG-4
131 132
English -CJA1W30ALAAA
Battery (1):
Capacity: 4000 mAh
Expansion Slot:
microSD™ memory card
(Availability of microSD card depends on market)
Note: Specifications are subject to change without
prior notice.
(1) The original battery has undergone rigorous safety
inspections to meet qualification standards, the use of
non-original batteries may be dangerous.
… 10 …

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