220 Copyright © Acronis, Inc., 2000-2012
9 Troubleshooting
In this section
Acronis System Report ........................................................................... 220
Acronis Smart Error Reporting ............................................................... 220
General recommendations .................................................................... 222
Creating a custom rescue CD ................................................................. 223
Viewing log ............................................................................................. 223
Acronis Customer Experience Program ................................................. 225
9.1 Acronis System Report
When you contact the Acronis support team, they will usually need information about your system in
order to resolve your problem. Sometimes getting the information is an inconvenient process and
may take a long time. The Generate system report tool simplifies the procedure. It generates a
system report containing all the necessary technical information and allows you to save the
information to file. When it’s necessary, you can attach the created file to your problem description
and send it to Acronis support team. This will simplify and speed up the search for a solution.
To generate a system report:
On the main program window click the question mark symbol, and select Generate system
report, or
Press CTRL+F7. Note that you can use the key combination even when Acronis True Image Home
2012 is performing any other operation.
After the report is generated:
To save the generated system report to file, click Save and in the opened window specify a
location for the created file.
To save the report to file and send it to Acronis support team by e-mail, click Save and send.
To exit to the main program window without saving the report, click Cancel.
You can place the tool on your bootable rescue media as a separate component to be able to
generate a system report when your computer cannot boot. After you boot from the media, you will
be able to generate the report even without running Acronis True Image Home 2012. In this case you
should plug in a USB flash drive before clicking the Acronis System Report icon. The generated report
will be saved on the USB flash drive.
To place the Acronis System Report tool on a bootable rescue media:
Select the Acronis System Report check box on the Rescue Media Content Selection page of the
Acronis Media Builder wizard.
Click Next to continue.
9.2 Acronis Smart Error Reporting
To help users with troubleshooting, the new releases of Acronis products employ the so called
Acronis Smart Error Reporting. When an issue is caused by an error in the program's operation,
