18 Copyright © Acronis International GmbH, 2002-2015
When the failure cause is a virus, malware or corruption of system files, recover the system from
the backup. Refer to Recovering your Mac (p. 18) for details.
To determine source of the problem:
1. Check the cables, connectors, power of external devices, etc.
2. Restart your Mac. Press and hold the Option key while the Mac is starting. The recovery menu
will be displayed.
3. Choose Disk Utility from the list, and then click Continue.
4. Select the disk that you want to check, and then click First Aid.
If the Disk Utility informs you that the disk is going to fail, the cause is due to the physical
condition of the disk. For example, it may contain bad sectors. We recommend that you back up
the disk as soon as possible, and then replace it.
5. Click Verify Disk.
If there is an error, click Repair Disk. If the Disk Utility reports that the disk is OK or it has
been repaired, restart your Mac and continue using it as usual. If the errors persist, recover
your Mac from a True Image backup. Refer to Recovering your Mac (p. 18) for details.
If the Disk Utility does not detect any errors, recover your Mac from a True Image backup.
Refer to Recovering your Mac (p. 18) for details.
4.2 Recovering your Mac
Follow the instructions below to recover your Mac when it cannot start or when it is working
incorrectly.
To recover your Mac:
1. Make sure that you have:
A previously created True Image backup. Without the backup recovery is impossible. Refer to
Backing up to local or network storage (p. 9) and Backing up to Acronis Cloud (p. 10) for
details.
Acronis bootable rescue media. If you do not have one and you can start Acronis True Image
2015 on your Mac, please create the media as soon as possible. Refer to Creating bootable
rescue media (p. 16) for details.
2. Plug in the bootable media to your Mac.
3. Start or restart your Mac. Press and hold the Option key while the Mac is starting. The boot
menu will be displayed.
