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USER’S MANUAL
2 -
© 2018. All Rights Reserved.
Swift 3
Covers: SF315-41 / SF315-41G / SF315-51 / SF315-51G
This revision: January 2018
Register your Acer product
1. Ensure you are connected to the Internet.
2. Open the Acer Product Registration app.
3. Install any required updates.
4. Sign up for an Acer ID or sign in if you already have an Acer ID, it
will automatically register your product.
After we receive your product registration, you will be sent a
confirmation email with important data.
Important
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject to
change without notice. Some features described in this manual may not
be supported depending on the Operating System version. Images
provided herein are for reference only and may contain information or
features that do not apply to your computer. Acer Group shall not be
liable for technical or editorial errors or omissions contained in this
manual.
Model number: _________________________________
Serial number: _________________________________
Date of purchase: ______________________________
Place of purchase: ______________________________
Table of contents - 3
TABLE OF CONTENTS
First things first 5
Your guides ............................................. 5
Basic care and tips for using your
computer.................................................. 5
Turning your computer off........................... 5
Taking care of your computer ..................... 6
Taking care of your AC adapter .................. 7
Cleaning and servicing................................ 7
Your Acer notebook tour 8
Screen view ............................................. 8
Keyboard view ......................................... 9
Left view ................................................ 10
Information on USB 3.0............................. 10
Right view ............................................. 11
Base view .............................................. 12
Using the keyboard 13
Lock keys............................................... 13
Hotkeys ..................................................... 13
Windows keys........................................ 14
Using the Precision Touchpad 15
Touchpad gestures................................ 15
Changing touchpad settings .................. 17
Recovery 19
Creating a factory default backup.......... 19
Backing up your wireless and LAN
drivers.................................................... 22
Restoring your computer ....................... 22
Reset this PC and keep my files ............... 22
Reset this PC and remove everything ...... 23
Using a Bluetooth connection 26
Enabling and disabling Bluetooth .......... 26
Enable Bluetooth and add a device .......... 26
Connecting to the Internet 28
Connecting to a wireless network.......... 28
Connecting to a wireless LAN................... 28
Bluelight Shield 31
Securing your computer 33
Using a computer security lock.............. 33
Using passwords ................................... 33
Entering passwords .................................. 34
Fingerprint Reader 35
How to use the fingerprint reader .......... 35
BIOS utility 40
Boot sequence....................................... 40
Setting passwords ................................. 40
Power management 41
Saving power......................................... 41
Battery pack 43
Battery characteristics ........................... 43
Charging the battery ................................. 43
Optimizing battery life ............................... 44
Checking the battery level......................... 45
Battery-low warning .................................. 45
Traveling with your computer 46
Disconnecting from the desktop ............ 46
Moving around ....................................... 46
Preparing the computer ............................ 46
What to bring to meetings ......................... 47
Taking the computer home .................... 47
Preparing the computer ............................ 47
What to take with you................................ 48
Special considerations .............................. 48
Setting up a home office ........................... 48
Traveling with the computer................... 49
Preparing the computer ............................ 49
What to take with you................................ 49
Special considerations .............................. 49
Traveling internationally......................... 49
Preparing the computer ............................ 50
What to bring with you .............................. 50
Special considerations .............................. 50
Universal Serial Bus (USB) 52
USB Type-C port 53
SD card reader 54
Video and audio connectors 55
Connecting a monitor............................. 55
Headphones and microphone................ 55
HDMI 56
Frequently asked questions 58
Requesting service ................................ 60
Tips and hints for using Windows 10 ..... 61
How do I get to Start? ............................... 61
How do I turn off my computer?................ 61
How do I unlock my computer?................. 61
How do I set the alarm? ............................ 63
Where are my apps?................................. 64
What is a Microsoft ID (account)?............. 65
How do I check for Windows updates?..... 65
Where can I get more information?........... 66
Troubleshooting ..................................... 67
Troubleshooting tips.................................. 67
Error messages......................................... 67
Internet and online security 69
First steps on the net ............................. 69
Protecting your computer.......................... 69
Choose an Internet Service Provider ........ 69
Network connections................................. 71
Surf the Net!.............................................. 72
Internet security software.......................... 73
Getting started...
In this section you will find:
• Useful information on caring for your computer and your health
• Where to find the power button, ports and connectors
• Tips and tricks for using the touchpad and keyboard
• How to create recovery backups
• Guidelines for connecting to a network and using Bluetooth
• Information on using Acer’s bundled software
First things first - 5
FIRST THINGS FIRST
We would like to thank you for making this Acer notebook your choice
for meeting your mobile computing needs.
Your guides
To help you use your Acer notebook, we have designed a set of
guides:
First off, the Setup Guide helps you get started with setting up your
computer.
The Quick Guide introduces you to the basic features and functions
of your new computer. For more on how your computer can help you
to be more productive, please refer to the User’s Manual. This guide
contains detailed information on such subjects as system utilities, data
recovery, expansion options and troubleshooting.
Once you have connected to the internet, you can download updates
for your computer from:
http://go.acer.com/?id=17883
1. The link will open the Acer Support webpage.
2. Scroll down to Drivers and Manuals and search for your model by
pasting in or manually entering the serial number, SNID, or
product model.
3. From this page you can also download and install the Acer
identification utility that will automatically detect your computer’s
serial number and SNID and allow you to copy it to the clipboard.
4. Once you have found your product model, any updates, or
documents will be listed.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the Windows key or
select the Windows Start button, select Power > Shut down.
6 - First things first
• Right-click the Windows Start button > Shut down or sign out >
Shut down.
If you need to power down the computer for a short while, but don’t
want to completely shut it down, you can put it to Sleep by doing any
of the following:
• Press the power button.
• Press the sleep hotkey.
• Press the Windows key or select the Windows Start button, select
Power > Sleep.
• Right-click the Windows Start button > Shut down or sign out >
Sleep.
Taking care of your computer
Your computer will serve you well if you take care of it.
• Only use the adapter provided with your device, or an Acer-
approved adapter to power your device.
• Do not expose the computer to direct sunlight. Do not place it near
sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0º C (32º F) or
above 50º C (122º F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
• Do not slam the computer display when you close it.
• Never place the computer on uneven surfaces.
Note
If you cannot power off the computer normally, press and hold the power
button for up to ten seconds to shut down the computer. If you turn off the
computer and want to turn it on again, wait at least two seconds before
powering up.
First things first - 7
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
• Do not connect the adapter to any other device.
• Do not step on the power cord or place heavy objects on top of it.
Route the power cord and any cables away from where people walk.
• When unplugging the power cord, do not pull on the cord itself but
pull on the plug.
• The total ampere ratings of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
cord. Also, the total current rating of all equipment plugged into a
single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Disconnect the AC adapter.
3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If your computer is dropped or visibly damaged, or does not work
normally, please contact your nearest authorized Acer service center.
8 - Your Acer notebook tour
YOUR ACER NOTEBOOK TOUR
After setting up your computer as illustrated in the Setup Guide, let us
show you around your new Acer computer.
Screen view
#Icon Item Description
1 Microphone Internal stereo digital microphones
for sound recording.
2 Webcam
Web camera for video
communication.
A light next to the webcam indicates
that the webcam is active.
3 Screen Displays computer output.
2
1
3
Your Acer notebook tour - 9
Keyboard view
#Icon Item Description
1 Keyboard
For entering data into your computer.
See "Using the keyboard" on page
13.
2 Touchpad
Touch-sensitive pointing device.
The touchpad and selection buttons
form a single surface.
Press down firmly on the touchpad
surface to perform a left click.
Press down firmly on the lower right
corner to perform a right click.
3 Power button Turns the computer on and off.
4Fingerprint
reader
Fingerprint reader for Windows Hello
and security.
1
2
4
3
10 - Your Acer notebook tour
Left view
Information on USB 3.0
• USB 3.0 compatible ports are blue.
• Compatible with USB 3.0 and earlier devices.
• For optimal performance, use USB 3.0-certified devices.
• Defined by the USB 3.0 specification (SuperSpeed USB).
#Icon Item Description
1 DC-in jack Connects to an AC adapter.
2 HDMI port Supports high-definition digital video
connections.
3 USB Type-C port
Connects to USB devices that adopt
the USB Type-C connector. Supports
USB 3.1 Type-C, Gen 1 with transfer
speeds up to 5 Gb/s.
4
USB port with
power-off
charging
Connects to USB devices.
5 USB port Connects to USB devices.
6Headset/
speaker jack
Connects to audio devices (e.g.,
speakers, headphones) or a headset
with microphone.
1 2 45 63
Your Acer notebook tour - 11
Right view
#Icon Item Description
1 SD card reader
Accepts one Secure Digital (SD)
card.
Only one card can operate at a time.
2 USB port Connects to USB devices.
3
Power indicator Indicates the computer’s power
status.
Battery indicator
Indicates the computer’s battery
status.
Charging: The light shows amber
when the battery is charging.
Fully charged: The light shows blue
when in AC mode.
4Kensington lock
slot
Connects to a Kensington-compatible
security lock.
1324
12 - Your Acer notebook tour
Base view
#Icon Item Description
1Ventilation and
cooling fan
Allows the computer to stay cool.
Do not cover or obstruct the
openings.
2Battery reset
pinhole
Simulates removing and reinstalling
the battery.
Insert a paperclip into the hole and
press for four seconds.
3 Speakers Deliver stereo audio output.
3
1
2
Using the keyboard - 13
USING THE KEYBOARD
The keyboard has full-sized keys and an embedded numeric keypad,
separate cursor, lock, Windows, function and special keys.
Lock keys
The keyboard has lock keys which you can use to turn keyboard
functions on and off.
Hotkeys
The computer employs hotkeys or key combinations to access most
of the computer's controls like screen brightness and volume output.
To activate hotkeys, press and hold the Fn key before pressing the
other key in the hotkey combination.
Lock key Description
Caps Lock When Caps Lock is on, all alphabetic characters
typed are in uppercase.
Scroll Lock
Fn + F12
When Scroll Lock is on, the screen moves one line
up or down when you press the up or down arrow
keys respectively. Scroll Lock does not work with
some applications.
Hotkey Icon Function Description
Fn + F3 Airplane mode Turns on / off the computer's
network devices.
Fn + F4 Sleep Puts the computer in Sleep
mode.
Fn + F5 Display toggle
Switches display output between
the display screen, external
monitor (if connected) and both.
Fn + F6 Display off
Turns the display screen
backlight off to save power.
Press any key to return.
Fn + F7 Touchpad
toggle
Turns the built-in touchpad on
and off.
Fn + F8 Speaker toggle Turns the speakers on and off.
14 - Using the keyboard
Windows keys
The keyboard has two keys that perform Windows-specific functions.
Fn + F9
Keyboard
backlight
toggle
Turns the keyboard backlight on
and off. (optional)
Fn + F12 Scr Lk Scroll Lock Turns Scroll Lock on or off.
Fn + Brightness up Increases the screen brightness.
Fn + Brightness
down
Decreases the screen
brightness.
Fn + Volume up Increases the sound volume.
Fn + Volume down Decreases the sound volume.
Hotkey Icon Function Description
Key Description
Windows key
Pressed alone it returns to the Start screen
or to return to the last open app.
It can also be used with other keys for
special functions, please check Windows
Help.
Application key
This key has the same effect as clicking
the right mouse button; it opens the
application's context menu.
Using the Precision Touchpad - 15
USING THE PRECISION TOUCHPAD
The touchpad controls the arrow (or 'cursor') on the screen. As you
slide your finger across the touchpad, the cursor will follow this
movement. The Precision Touchpad (PTP) is designed to provide a
more uniform, smooth, and accurate touchpad experience. Many
applications support precision touchpad gestures that use one or
more fingers, however, some gestures may not be supported by the
specific application or program you are using.
Touchpad gestures
Single-finger slide
Slide a finger across the touchpad to move the cursor.
Single-finger press or tap
Press the touchpad down, or lightly tap the touchpad with
your finger, to perform a 'click', which will select or start an
item. Quickly repeat the tap to perform a double tap or
'double click'.
Two-finger press
Lightly tap the touchpad with two fingers to perform a
'right click'. In the Start screen, this will toggle the app
commands. In most apps this will open a context menu
related to the selected item.
Two-finger slide
Swiftly scroll through web pages, documents and playlists
by placing two fingers on the touchpad and moving both in
any direction.
Two-finger pinch
Zoom in and out of photos, maps and documents with a
simple finger-and-thumb gesture.
Using the Precision Touchpad - 17
Changing touchpad settings
To change the touchpad settings to suit your personal requirements,
please do the following.
1. In the icon tray in the lower right-hand corner of the screen, select
the Notifications icon to open the Notifications pane.
2. Select All settings.
3. Select Devices > Mouse
4. Now you can adjust the settings to suit your personal needs. You
can change the primary button for left- or right-handed use, turn the
touchpad off if you prefer to use a mouse, or set a delay to prevent
the cursor from moving if you accidentally tap the touchpad with
your palm while working. Scroll down to see more settings.
18 - Using the Precision Touchpad
Recovery - 19
RECOVERY
If you are having trouble with your computer, and the frequently asked
questions (see Got a question? on page 57) do not help, you can
recover your computer.
This section describes the recovery tools available on your computer.
Acer provides Acer Care Center, which allows you to reset your PC,
refresh your PC, or create a factory default backup. If you cannot
access Acer Care Center, go to Action Center. Or, click Settings in
the Start menu, select Update & Security and then click Recovery.
Creating a factory default backup
Backup allows you to quickly and easily back up your operating
system, installed apps and data.
1. From Start, select All apps then Acer. Select Acer Recovery
Management in the list of Acer apps.
Note
Acer Care Center vary depending on model or Operating System.
Important
We recommend that you create a Factory Default Backup as soon as
possible. In certain situations a full recovery will require a USB
recovery backup.
Note
Since the recovery backup requires at least 8 GB of storage after formatting,
it is recommended to use a USB drive with a capacity of 16 GB or larger.
20 - Recovery
2. Select the Backup tab and click Get Started for Create Factory
Default Backup to open the Recovery Drive window.
3. Make sure Back up system files to the recovery drive is selected
and click Next.
4. Plug in the USB drive and wait for the PC to detect the USB drive
then click Next.
Using a Bluetooth connection - 27
4. Select the device you wish to pair from the list of discovered
devices.
5. After pairing, if there is a code displaying on the screen, enter that
code on the device to proceed the connection.
You can also enter the Bluetooth settings by selecting the
Notifications icon in the lower right-hand corner of the screen to open
the Notifications pane. From here, you can enable or disable
Bluetooth or right-click on Bluetooth > Go to settings to enter the
Bluetooth settings.
Note
Some devices using older versions of the Bluetooth technology require both
devices to enter a PIN. In the case of one of the devices not having any inputs
(as in a headset), the passcode is hardcoded into the device (usually "0000"
or "1234"). Consult your device’s user manual for more information.
28 - Connecting to the Internet
CONNECTING TO THE INTERNET
This chapter includes general information on types of connections,
and getting connected to the internet. For detailed information, please
refer to Network connections on page 71.
Your computer’s built-in network features make it easy for you to
connect your computer to the internet.
First though, in order to connect to the internet from home, you’ll need
to sign up for internet services from an ISP (Internet Service Provider)
-- usually a phone or cable company -- that will have to go to your
home or office to set up internet service. The ISP will install a small
box, a router or modem, that will allow you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can
link two or more computers without using wires. Once connected to
WLAN, you can access the internet. You can also share files, other
devices, and even your internet connection itself.
Your computer's wireless connection is turned on by default and
Windows will detect and display a list of available networks during
setup. Select your network and enter the password if required.
Acer notebook computers feature an Airplane mode hotkey that turns
the network connection on or off. You can use the network
management options to turn your wireless network on/off or control
what is shared over the network.
Warning
Using wireless devices while flying in aircraft may be prohibited. All
wireless devices must be switched off before boarding an aircraft and
during take-off, as they may be dangerous to the operation of the
aircraft, disrupt communications, and even be illegal. You may turn on
your computer’s wireless devices only when informed that it is safe to
do so by the cabin crew.
Connecting to the Internet - 29
To connect to a wireless network, please follow the steps below.
1. Ensure you have a wireless router/access point and current internet
connection through the ISP of your choice. Make a note of the
wireless network’s name and password (if necessary). If you are
trying to connect to a public network (such as at a coffeeshop),
make sure you have the wireless network’s name.
2. Click Network icon in the notification area.
3. You will see a list of available wireless networks. Select the one you
wish to use.
Note
Please refer to your ISP or router documentation for details on connecting to
the internet.
Note
If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.
30 - Connecting to the Internet
4. Once you select a wireless network, select Connect.
5. If required, enter the network’s password.
Bluelight Shield - 31
BLUELIGHT SHIELD
The Bluelight Shield can be enabled to reduce blue-light emissions
from the screen to protect your eyes.
To configure the Bluelight Shield, Search for ’Acer Quick Access’ in
the Start Menu. From here you can toggle Bluelight Shield on or off,
and you can choose from four different modes to fit your needs:
No. Item Description
1Low
Reduction
Reduces blue light emission from the LED backlit
screen by 10% to 25% for basic protection.
2Medium
Reduction
Reduces blue light emission from the LED backlit
screen by 26% to 45% to protect your eyes.
3High
Reduction
Reduces blue light emission from the LED backlit
screen by 46% to 65% for maximum protection.
4Long Hour
Mode
Professionally tuned to reduce eye strain over an
extended period of time.
Note
Specifications vary depending on model or Operating System.
Keeping your computer
and data safe...
In this section you will find:
• How to secure your computer
• Setting passwords
• What you need to prepare when you’re traveling
• How to get the most out of your battery
Securing your computer - 33
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of.
Learn how to protect and take care of your computer.
Security features include hardware and software locks — a security
notch and passwords.
Using a computer security lock
The computer comes with a computer security slot for a security lock.
Wrap a computer security lock cable around an immovable object
such as a table or handle of a locked drawer. Insert the lock into the
notch and turn the key to secure the lock. Some keyless models are
also available.
Using passwords
Passwords protect your computer from unauthorized access. Setting
these passwords creates several different levels of protection for your
computer and data:
• Supervisor Password prevents unauthorized entry into the BIOS
utility. Once set, you must enter this password to gain access to the
BIOS utility. See Setting passwords on page 40.
• User Password secures your computer against unauthorized use.
Combine the use of this password with password checkpoints on
boot-up and resume from Hibernation (if available) for maximum
security.
• Password on Boot secures your computer against unauthorized
use. Combine the use of this password with password checkpoints
on boot-up and resume from Hibernation (if available) for maximum
security.
Important
Do not forget your Supervisor Password! If you forget your password,
please get in touch with your dealer or an authorized service center.
34 - Securing your computer
Entering passwords
When a password is set, a password prompt appears in the center of
the display screen.
• When the Supervisor Password is set, a prompt appears when you
enter the BIOS utility.
• Type the Supervisor Password and press Enter to access the BIOS
utility. If you enter the password incorrectly, a warning message
appears. Try again and press Enter.
• When the User Password is set and the password on boot
parameter is enabled, a prompt appears at boot-up.
• Type the User Password and press Enter to use the computer. If
you enter the password incorrectly, a warning message appears. Try
again and press Enter.
Important
You have three chances to enter a password. If you fail to enter the
password correctly after three tries, the system halts. Press and hold
the power button for four seconds to shut down the computer. Then
turn on the computer again, and try again.
Fingerprint Reader - 35
FINGERPRINT READER
In addition to using an account password or PIN to sign in to Windows
apps and services, you can also use the fingerprint reader to sign-in
and unlock your Acer notebook.
In order to use the fingerprint reader, you must first configure the
fingerprint reader to recognize your fingerprint to confirm your identity.
How to use the fingerprint reader
Select the Start button, then select Settings > Accounts > Sign-in
options to set up Windows Hello.
1. Set a password.
36 - Fingerprint Reader
2. Set a PIN code.
3. In Windows Hello, select Set up to configure the fingerprint reader.
Fingerprint Reader - 37
4. In the Windows Hello set up window, select Get started to begin the
fingerprint configuration.
5. Enter your PIN to confirm your identity.
38 - Fingerprint Reader
6. When the Windows Hello setup window appears, follow the
onscreen directions. Press and hold your finger on the fingerprint
sensor and then lift. Repeat this step until the fingerprint
configuration is complete.
Fingerprint Reader - 39
7. Once the fingerprint configuration is complete, you will be able to
sign in or unlock your computer by placing your fingerprint on the
fingerprint reader. You may select Add another finger to add
another fingerprint to unlock the computer.
Note
If the notebook has multiple accounts, you can set up access separately and
automatically switch between accounts.
46 - Traveling with your computer
TRAVELING WITH YOUR COMPUTER
This section gives you tips and hints to consider when moving around
or traveling with your computer.
Disconnecting from the desktop
Follow these steps to disconnect your computer from external
accessories:
1. Save any open files.
2. Remove discs from optical drive.
3. Shut down the computer or put it into Sleep or Hibernate mode.
4. Close the display cover.
5. Disconnect the cord from the AC adapter.
6. Disconnect the keyboard, pointing device, printer, external monitor
and other external devices.
7. Disconnect the Kensington / Noble lock if you are using one to
secure the computer.
Moving around
When you are just moving within short distances, for example, from
your office desk to a meeting room.
Preparing the computer
Before moving the computer, close and latch the display cover to
place it in Sleep mode. You can now safely take the computer
anywhere you go within the building. To wake the computer from
Sleep mode, open the display and, if necessary, press and release
the power button.
If you are taking the computer to a client's office or a different building,
you may choose to shut down the computer:
Press the Windows key, click Power then select Shut Down
Or:
Traveling with your computer - 47
You can put the computer in Sleep mode by pressing the Sleep
hotkey or by closing the display.
When you are ready to use the computer again, open the display and,
if necessary, press and release the power button.
What to bring to meetings
If your meeting is relatively short, you probably do not need to bring
anything with you other than your computer. If your meeting will be
longer, or if your battery is not fully charged, you may want to bring
the AC adapter with you to plug in your computer in the meeting room.
If the meeting room does not have an electrical outlet, reduce the
drain on the battery by putting the computer in Sleep mode. Press the
Sleep hotkey or close the display cover whenever you are not actively
using the computer.
Taking the computer home
When you are moving from your office to your home or vice versa.
Preparing the computer
After disconnecting the computer from your desktop, follow these
steps to prepare the computer for the trip home:
• Check that you have removed all media and compact discs from the
drive(s). Failure to remove the media can damage the drive head.
• Pack the computer in a protective case that can prevent the
computer from sliding around and cushion it if it should fall.
Note
The computer may enter Hibernation or Deep Sleep mode after being in
Sleep mode for a period of time.
Warning
Avoid packing items next to the top cover of the computer. Pressure
against the top cover can damage the screen.
48 - Traveling with your computer
What to take with you
Unless you have some items at home, take the following items with
you:
• AC adapter and power cord.
• The printed Setup Guide.
Special considerations
Follow these guidelines to protect your computer while traveling to
and from work:
• Minimize the effects of temperature changes by keeping the
computer with you.
• If you need to stop for an extended period of time and cannot carry
the computer with you, leave the computer in the trunk of the car to
avoid exposing the computer to excessive heat.
• Changes in temperature and humidity can cause condensation.
Allow the computer to return to room temperature, and inspect the
screen for condensation before turning on the computer. If the
temperature change is greater than 10° C (18° F), allow the
computer to come to room temperature slowly. If possible, leave the
computer for 30 minutes in an environment with a temperature
between outside and room temperature.
Setting up a home office
If you frequently work on your computer at home, you may want to
purchase a second AC adapter for use at home. With a second AC
adapter, you can avoid carrying the extra weight to and from home.
If you use your computer at home for significant periods of time, you
might also want to add an external keyboard, monitor or mouse.
Traveling with your computer - 49
Traveling with the computer
When you are moving within a larger distance, for instance, from your
office building to a client's office building or traveling locally.
Preparing the computer
Prepare the computer as if you were taking it home. Make sure that
the battery in the computer is charged. Airport security may require
you to turn on your computer when carrying it into the gate area.
What to take with you
Take the following items with you:
• AC adapter
• Additional printer driver files if you plan to use another printer
Special considerations
In addition to the guidelines for taking the computer home, follow
these guidelines to protect your computer while traveling:
• Always take the computer as carry-on luggage.
• If possible, have the computer inspected by hand. Airport security X-
ray machines are safe, but do not put the computer through a metal
detector.
Traveling internationally
When you are moving from country to country.
Important
Check with your airline for any special requirements for travelling with
Lithium batteries.
Important
Check with your airline for any special requirements for travelling with
Lithium batteries.
50 - Traveling with your computer
Preparing the computer
Prepare the computer as you would normally prepare it for traveling.
What to bring with you
Bring the following items with you:
• AC adapter.
• Power cords that are appropriate for your destination(s).
• Additional printer driver files if you plan to use another printer.
• Proof of purchase, in case you need to show it to customs officials.
• International Travelers Warranty passport.
Special considerations
Follow the same special considerations as when traveling with the
computer.
In addition, these tips are useful when traveling internationally:
• When traveling in another country, check that the local AC voltage
and the AC adapter power cord specifications are compatible. If not,
purchase a power cord that is compatible with the local AC voltage.
Do not use converter kits sold for appliances to power the computer.
• If you are using the modem, check if the modem and connector are
compatible with the telecommunications system of the country you
are traveling in.
In this section you will find:
• Information on the ports and connectors fitted to your computer
Ports and connectors...
52 - Universal Serial Bus (USB)
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB
peripherals, such as a mouse, an external keyboard, additional
storage (external hard disks), or any other compatible device.
You can also charge devices such as tablets, smartphones, or other
devices through a USB port. Some USB 3.0 ports support charging
devices when the computer is in Hibernate or turned off. Additionally,
you can use a USB hub to connect multiple devices to a single USB
port.
Note
Two USB standards are currently available on Acer computers: USB 2.0
(High-speed USB) and USB 3.0 (SuperSpeed USB). USB 2.0 ports on Acer
computers have a black tongue in the port, while USB 3.0 ports have a blue
tongue. For best performance, USB 3.0 devices should always be plugged
into USB 3.0 ports. Consult your device’s documentation to see which
standard it supports.
Important
When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
USB Type-C port - 53
USB TYPE-C PORT
A USB Type-C port is a connector that allows you to easily connect
USB Type-C peripherals, such as additional storage (e.g. an external
drive), or any other compatible device.
The Type-C port is reversable; connectors may be inserted with either
side up.
Note
On Acer
computers USB Type-C ports support up to USB 3.1 (SuperSpeed
USB, 5 Gbps).
Other USB or Thunderbolt devices with a USB Type-C connector are
supported, but transfer speed may be reduced and certain functions will be
disabled (such as Thunderbolt video support).
Important
When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
54 - SD card reader
SD CARD READER
SD (Secure Digital) cards are used in a wide
selection of digital cameras, tablets, media players
and cellular phones.
Inserting an SD card
1. Align the card so that the connector points towards the port, with the
connectors facing down.
2. Carefully slide the card into the port. If you find you need to use any
force to insert the card, try reorientating the card slightly.
3. Push the card until it clicks into place. A few millimetres of the card
will extend from beyond the slot.
If the card contains some files, the Windows AutoPlay window may
appear (this depends on the contents of the card) and ask you if you
wish to use a program to access the contents of the card.
SD, SDHC and SDXC cards
Different types of SD cards cover different capacities, while using the
same overall design. SD cards contain up to 4 GB; SDHC cards
contain up to 32 GB; and SDXC cards can contain up to 2048 GB
(2 TB). Your computer provides an SDHC or SDXC compatible card
reader.
Important
When removing an SD card, you should right-click on the USB icon in
the Windows task bar and select "Eject <card name>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
Note
SDXC memory cards can only be used in an SDXC-compatible reader; SD
and SDHC cards can be used in either type.
Video and audio connectors - 55
VIDEO AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port. The type of
port available depends on your computer’s configuration.
Connecting a monitor
1. Check that the computer is powered off and the monitor power
switch is turned off.
2. Attach the video cable to the monitor port on the computer.
3. Connect the monitor power cable and plug it into a properly
grounded wall outlet.
4. Follow any setup instructions in the monitor's user's guide.
5. Turn on power to the monitor, then the computer.
6. The correct resolution and refresh rate should be detected
automatically. If necessary, change the display settings used by the
computer.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to connect
audio devices.
Use the headphone port to plug in stereo headphones or powered
speakers; connecting an audio device to the headphone port disables
the built-in speakers.
Use the microphone port to connect an external microphone;
connecting a microphone disables the built-in microphone.
Note
To access the display controls, right-click anywhere on the desktop and
select Display settings.
Note
Some computers have a single "combo" port that allows you to use single-pin
headsets with a built-in microphone. These headsets are most commonly
used with smartphones.
56 - HDMI
HDMI
HDMI (High-Definition Multimedia Interface) is a high-quality, digital
audio/video interface. HDMI allows you to connect any compatible
digital audio/video source, such as your computer, a set-top box, DVD
player, and audio/video receiver to any compatible digital audio and/or
video monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy
connection and the best audio and visual quality.
Got a question?
In this section you will find:
• Frequently asked questions
• Tips for using Windows 10
• Troubleshooting information
• How to protect yourself while online
• Where to find Acer service center contact information
58 - Frequently asked questions
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the
use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer
has a power indicator, it will be off); if there is no power, check the
following:
• If you are using on the battery, it may be low and unable to power
the computer. Connect the AC adapter to recharge the battery pack.
You may need to wait a few minutes before trying to turn your
computer on again.
• Make sure that the AC adapter is properly plugged into the
computer and to the power outlet.
If power is being supplied to the computer, check the following:
• Do you have a USB storage device (USB drive, CD drive or
smartphone) plugged into your computer? Unplug it and press Ctrl
+ Alt + Del to restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the
screen to save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might
be the cause:
• The brightness level might be too low. Use the Brightness up hotkey
to adjust the brightness level.
• The display device might be set to an external monitor. Press the
display toggle hotkey to toggle the display back to the computer.
• The computer may be in Sleep or Hibernate mode (if there is a
power LED, it will flash). Press and release the power button to
resume.
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control (speaker)
Frequently asked questions - 61
Tips and hints for using Windows 10
We know this is a new operating system that will take some getting
used to, so we've created a few pointers to help you get started.
How do I get to Start?
Press the Windows key or select the Windows Start button on the
lower left-hand corner of the screen.
Where’s the Start button?
The Start button will appear in the desktop taskbar. Selecting it will
open Start where you can launch apps.
How do I see all of my apps?
Press the Windows key or select the Windows Start button and select
All apps to show a list of installed apps on the computer.
How do I turn off my computer?
Press the Windows key or select the Windows Start button and select
the power icon > Shut down. You can also turn off the computer by
right-clicking the Windows Start button > Shut down or sign out >
Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer
running, but not be disturbed by notifications.
Press the Windows key or select the Windows Start button and select
Settings > System > Notifications & actions. From here you can
enable/disable notifications for all of your apps or choose which apps
to enable/disable.
How do I unlock my computer?
Press the space bar and select a user account icon to unlock the
computer. If your account has a password set, you will need to enter
the password to continue.
Frequently as
k
Frequently asked questions - 63
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner of the
screen and type '
Resolution
' in the text box to display the results; select
Change the resolution of the display
. Alternatively, you can also
right-click anywhere on the desktop and select
Display settings >
Display
.
How do I set the alarm?
Your computer can act as an alarm clock. Type ’Alarms’ to search for
the Alarms & Clock app.
1. Select an alarm from the list, or select the + in the lower-right corner
to create a new alarm.
2. Enter the Alarm name.
3. Set the time by choosing the hour and minute.
4. Select AM or PM.
5. Choose which days the alarm should go off.
6. Select the sound notification.
7. Select the snooze time.
8. Select the Save icon in the bottom right-hand corner to save the alarm.
64 - Frequently asked questions
9. Select On or Off to activate or deactivate the alarm.
Where are my apps?
Move your cursor to the lower left-hand corner of the screen and
select Search, start typing the name of the app you would like to
open.
How do I make an app appear on Start?
If you're in All apps and you want to make an app appear on Start,
right-click an app and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to remove
the tile from Start.
How do I make an app appear on my taskbar?
If you're in All apps and you want to make an app appear on the
taskbar, right-click an app or tile and select More > Pin to taskbar.
Note
The alarm will only sound if your computer is awake at the set time.
Frequently asked questions - 65
How do I install apps?
You can download Windows Store apps from Store. You will need to
have a Microsoft ID to purchase and download apps from Store.
I can't find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the screen and
select Search. Type the name of the app you would like to open.
Alternatively, open All apps and scroll to ’Windows Accessories’ to
see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to
sign in to Windows. You can use any email address, but it is best if
you choose the one you already use to communicate with friends and
sign in to your favorite websites. When you sign in to your PC with a
Microsoft account, you'll connect your PC to the people, files, and
devices you care about.
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it makes life
easier because you can sync data across different machines you sign
in to using a Microsoft ID.
How do I get one?
If you've already installed Windows 10 and didn't sign in with a
Microsoft account or you don't have a Microsoft account and want to
get one, press the Windows key or select the Windows Start button >
Settings > Accounts > Sign in with a Microsoft account instead,
and follow the onscreen instructions.
How do I check for Windows updates?
Press the Windows key or select the Windows Start button > Settings
> Update & Security > Windows Update. Select Advanced options
to configure the settings.
66 - Frequently asked questions
Where can I get more information?
For more information please visit the following pages:
• Windows 10 information: go.acer.com/windows-tutorial
• Support FAQs: support.acer.com
Frequently asked questions - 67
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to
more serious problems require opening up the computer. Do not
attempt to open the computer yourself; contact your dealer or
authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,
see "Error messages" below. If the problem cannot be resolved,
contact your dealer.
Error messages
If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.
Error messages Corrective action
CMOS battery bad Contact your dealer or an authorized service
center.
CMOS checksum
error
Contact your dealer or an authorized service
center.
Disk boot failure Insert a system (bootable) disk, then press
Enter to reboot.
Equipment
configuration error
Press F2 (during POST) to enter the BIOS
utility, then press Exit in the BIOS utility to
reboot.
Hard disk 0 error Contact your dealer or an authorized service
center.
Hard disk 0
extended type error
Contact your dealer or an authorized service
center.
I/O parity error Contact your dealer or an authorized service
center.
F
requen
tl
y as
k
e
d
ques
ti
ons
68 - Frequently asked questions
If you still encounter problems after going through the corrective
measures, please contact your dealer or an authorized service center
for assistance.
Keyboard error or no
keyboard connected
Contact your dealer or an authorized service
center.
Keyboard interface
error
Contact your dealer or an authorized service
center.
Memory size
mismatch
Press F2 (during POST) to enter the BIOS
utility, then press Exit in the BIOS utility to
reboot.
Error messages Corrective action
Internet and online security - 69
INTERNET AND ONLINE SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the
internet (see Internet security software on page 73).
A comprehensive internet security program is offered when you first
start your computer. You should activate this protection as soon as
possible, certainly before you connect to the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily
computing. Just a few simple steps can connect you to
a vast collection of knowledge and communication
tools. To accomplish these steps you should first
select an Internet Service Provider (ISP), which
supplies the connection between your computer and
the internet. You should research the ISPs available in
your region, not forgetting to talk to friends and family about their
experiences or to check reviews and consumer reports. The ISP you
select will provide instructions on how to connect to the internet (you
may need additional software or a special ‘box’ that connects to your
phone line).
Connection types
Depending on your computer model, your location and your
communication needs, you have several ways to connect to the
internet.
Dial-up
Some computers include a telephone dial-up (‘modem’) connector.
This allows you to connect to the internet using your telephone line.
With a dial-up connection, you cannot use the modem and the
telephone simultaneously on a single phone line. This type of
connection is recommended only if you have limited use of the
70 - Internet and online security
internet as the connection speed is low and connection time is
typically charged per hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs
over the phone line. As DSL and phone do not use the same
frequencies, you can use your telephone at the same time you are
connected to the internet (this requires a ‘micro-filter’ on each
telephone socket to avoid interference). To be eligible for DSL, you
must be located near an DSL-equipped phone exchange (service is
sometimes unavailable in rural areas). Connection speeds vary
depending on your location, but DSL generally provides very fast and
reliable internet connection. As the connection is always-on, it is
generally charged at fixed monthly rates.
Cable
A cable connection provides fast and always-on internet service via a
cable television line. This service is generally available in large cities.
You can use your telephone and watch cable TV at the same time you
are connected to the internet.
Cellular
A cellular connection allows you to use cellular networks (such as
those used by a mobile phone) to connect to the internet while away
from home. The socket for a SIM card may be built in to your
computer, or may require an external device, such as a USB modem
or even an appropriately equipped mobile phone.
Note
A DSL connection requires an appropriate modem. A modem is usually
provided by the ISP when you register. Many of these modems include an
‘router’ that provides network and Wi-Fi access.
Note
If your computer includes a SIM card slot, you require a compatible SIM card
and a contract with a cellular provider.
Before using the cellular features, check with your service provider to see if
any additional charges will be incurred, especially roaming charges.
Internet and online security - 71
Network connections
A LAN (Local Area Network) is a group of computers (for example,
within an office building or home) that share a common
communications line and resources. When you set up a network, you
can share files, peripheral devices (such as a printer) and an internet
connection. You can set up a LAN using wired technologies (such as
Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may
link two or more computers without using wires. Setting up a wireless
network is easy and allows you to share files, peripheral devices and
an internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your home
network to share access to files and devices connected to the
network, for example a printer or scanner.
Also you can share an internet connection with other computers in
your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates
the need to pull cables through walls and ceilings.
Components of a wireless LAN
To set up your Wireless network at home you need to have the
following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data
into the surrounding environment. Access points act as a mediator
between wired and wireless network. Most routers have a built-in DSL
modem that will allow you access to a high speed DSL internet
connection. The ISP (Internet Service Provider) you have chosen
normally supplies a modem/router with the subscription to their
Internet and online security - 73
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with
Norton to offer you security for all your devices.
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting
your identity and financial data from viruses, spyware, malware and
other online threats. Learn more about how to stay safe online and
how to stay protected after your introductory subscription ends.
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the
tactics they use to access your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities,
as they are the easiest way to sneak malware into a user's device
unnoticed, sometimes with little action on the user's part. Immediately
after a software manufacturer announces an update, hackers are
ready with malware that can breach holes in the software that would
have been patched if the update was installed.
How to stay safe: Perform any and all software updates as soon as
they are available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business
colleague that you know but seem a little odd. Maybe they didn't
capitalize your name or there are misspellings. The email might be
from cybercriminals who are trying to fool you into sending them your
credit card number, social security number, or logging into a fake
bank website that looks like yours but really isn't.
How to stay safe: Use a strong antispam filter. If an email looks
strange, don't click on anything and delete it immediately. Instead
manually launch a browser and type in your bank's website address
and log-in yourself.
Note
Specifications vary depending on model or Operating System.
… 73 …

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