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User’s Manual
2 -
© 2014. All Rights Reserved.
Aspire E 17 Series
Covers: Aspire E5-771 / E5-771G / E5-731 / E5-731G / E5-721
This revision: April 2014
Sign up for an Acer ID and enable Acer Remote Files
Open the Acer Portal from the Start screen to sign up for an
Acer ID or sign in if you already have an Acer ID.
There are three great reason for you to get an Acer ID:
Remotely access your PC from your other devices with our
free Acer Remote Files app
Get the latest offers and product information
Register your device for warranty service
For more information please visit the AcerCloud website:
www.acer.com/acercloud
Model number: _________________________________
Serial number: _________________________________
Date of purchase: ______________________________
Place of purchase: ______________________________
Table of contents - 3
TABLE OF CONTENTS
First things first 6
Your guides ............................................. 6
Basic care and tips for using your
computer.................................................. 6
Turning your computer off........................... 6
Taking care of your computer ..................... 7
Taking care of your AC adapter .................. 7
Cleaning and servicing................................ 8
Your Acer notebook tour 9
Screen view ............................................. 9
Keyboard view ....................................... 10
Left view ............................................... 11
Information on USB 3.0............................. 11
Right view ............................................. 12
Base view .............................................. 13
Using the keyboard 14
Lock keys............................................... 14
Hotkeys ..................................................... 14
Windows keys........................................ 15
Touchpad 16
Touchpad basics ................................... 16
Touchpad gestures................................ 16
Recovery 18
Creating a recovery backup................... 18
Creating a drivers and applications
backup................................................... 20
Recovering your system ........................ 22
Reinstalling drivers and applications......... 23
Returning to an earlier system snapshot .. 25
Returning your system to its factory
condition.................................................... 26
Recovering from Windows ........................ 26
Recovering from a recovery backup ......... 29
Connecting to the Internet 32
Connecting with a cable ........................ 32
Built-in network feature ............................. 32
Connecting wirelessly............................ 33
Connecting to a wireless LAN................... 33
Connecting to a 3G network ..................... 34
Using a Bluetooth connection 35
Enabling and disabling Bluetooth .......... 35
Enable Bluetooth and add a device .......... 35
BIOS utility 38
Boot sequence....................................... 38
Setting passwords ................................. 38
Securing your computer 39
Using a computer security lock.............. 39
Using passwords ................................... 39
Entering passwords .................................. 40
Power management 41
Saving power ......................................... 41
Battery pack 43
Battery characteristics ........................... 43
Charging the battery ................................. 43
Optimizing battery life ............................... 44
Checking the battery level......................... 45
Battery-low warning .................................. 45
Traveling with your computer 46
Disconnecting from the desktop ............ 46
Moving around ....................................... 46
Preparing the computer ............................ 46
What to bring to meetings ......................... 47
Taking the computer home .................... 47
Preparing the computer ............................ 47
What to take with you................................ 48
Special considerations .............................. 48
Setting up a home office ........................... 48
Traveling with the computer................... 49
Preparing the computer ............................ 49
What to take with you................................ 49
Special considerations .............................. 49
Traveling internationally......................... 49
Preparing the computer ............................ 50
What to bring with you .............................. 50
Special considerations .............................. 50
Memory card reader 52
Connectivity options............................... 52
Video and audio connectors 54
HDMI 55
Universal Serial Bus (USB) 56
Frequently asked questions 58
Requesting service ................................ 60
Tips and hints for using Windows 8.1 .... 62
How do I get to Start? ............................... 62
What are "Charms?" ................................. 62
Can I boot directly to the desktop? ........... 63
How do I jump between apps?.................. 63
How do I turn off my computer?................ 63
How do I unlock my computer?................. 63
How do I set the alarm? ............................ 65
Where are my apps?................................. 66
What is a Microsoft ID (account)?............. 67
How do I add a favorite to Internet
Explorer?................................................... 68
How do I check for Windows updates?..... 68
Where can I get more information?........... 68
Troubleshooting ..................................... 69
4 - Table of contents
Troubleshooting tips.................................. 69
Error messages......................................... 69
Internet and online security 71
First steps on the net ............................. 71
Protecting your computer.......................... 71
Choose an Internet Service Provider........ 71
Network connections................................. 73
Surf the Net!.............................................. 75
Security ..................................................... 75
Playing Blu-Ray or DVD movies 82
- 5
Getting started...
In this section you will find:
Useful information on caring for your computer and your health
Where to find the power button, ports and connectors
Tips and tricks for using the touchpad and keyboard
How to create recovery backups
Guidelines for connecting to a network and using Bluetooth
Information on using Acer’s bundled software
6 - First things first
FIRST THINGS FIRST
We would like to thank you for making this Acer notebook your choice
for meeting your mobile computing needs.
Your guides
To help you use your Acer notebook, we have designed a set of
guides:
First off, the Setup Guide helps you get started with setting up your
computer.
The Quick Guide introduces you to the basic features and functions
of your new computer. For more on how your computer can help you
to be more productive, please refer to the User’s Manual. This guide
contains detailed information on such subjects as system utilities, data
recovery, expansion options and troubleshooting. In addition it
contains general regulations and safety notices for your notebook. It is
available from the desktop; double-click the Help icon and click
User’s Manual in the menu that opens.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
Use the Windows shutdown command: Press the Windows key +
<C>, click Settings > Power then click Shut Down.
If you need to power down the computer for a short while, but don’t
want to completely shut it down, you can put it into Hibernate by
pressing the power button.
First things first - 7
You can also put the computer in sleep mode by pressing the sleep
hotkey <Fn> + <F4>.
Taking care of your computer
Your computer will serve you well if you take care of it.
Do not expose the computer to direct sunlight. Do not place it near
sources of heat, such as a radiator.
Do not expose the computer to temperatures below 0º C (32º F) or
above 50º C (122º F).
Do not subject the computer to magnetic fields.
Do not expose the computer to rain or moisture.
Do not spill water or any liquid on the computer.
Do not subject the computer to heavy shock or vibration.
Do not expose the computer to dust or dirt.
Never place objects on top of the computer.
Do not slam the computer display when you close it.
Never place the computer on uneven surfaces.
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
Do not connect the adapter to any other device.
Do not step on the power cord or place heavy objects on top of it.
Carefully route the power cord and any cables away from foot traffic.
When unplugging the power cord, do not pull on the cord itself but
pull on the plug.
The total ampere ratings of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
Note
If you cannot power off the computer normally, press and hold the power
button for more than four seconds to shut down the computer. If you turn off
the computer and want to turn it on again, wait at least two seconds before
powering up.
8 - First things first
cord. Also, the total current rating of all equipment plugged into a
single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Disconnect the AC adapter.
3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If either of the following occurs:
The computer has been dropped or the body has been damaged;
The computer does not operate normally
See Frequently asked questions on page 69.
Your Acer notebook tour - 9
YOUR ACER NOTEBOOK TOUR
After setting up your computer as illustrated in the Setup Guide, let us
show you around your new Acer computer.
Screen view
# Icon Item Description
1 Webcam
Web camera for video
communicat
ion.
A light next to the webcam indicates
that the
webcam is active.
2 Screen Displays computer output.
3
Power indicator
Indicates the computer’s power
st
atus.
Battery indicator
Indicates battery status.
Charging: The
light is amber when
the battery is charging.
Fully charged: The
light is blue.
1
2
34
10 - Your Acer notebook tour
Keyboard view
# Icon Item Description
1
Power button Turns the computer on and off.
2 Keyboard
For entering data into your computer.
See "Using the keyboard" on page
14.
3 Microphone
Internal stereo microphone for sound
recording.
4 Touchpad
Touch-sensitive pointing device.
The touchpad and selection buttons
f
orm a single surface.
Press down firmly on the touchpad
surface to perform a left click.
Press down firmly on the lower right
corner to perform a right click.
1
2
4
3
4 SD card reader
Accepts one Secure Digital (SD or
S
DHC) card.
Push to remove/install the card.
# Icon Item Description
Your Acer notebook tour - 11
Left view
1234 65
# Icon Item Description
1
DC-in jack Connects to an AC adapter.
2
External display
(VGA) port
Connects to a display device
(e.g.,
external monitor, LCD
projector).
3
Ethernet (RJ-45)
port
Connects to an Ethernet 10/100/
1000-based network.
4
HDMI port
Supports high-definition digital
video connection
s.
5
USB ports Connect to USB devices.
6
Headset/speaker
jack
Connects to audio devices (e.g.,
spe
akers, headphones) or a
headset with microphone.
Information on USB 3.0
USB 3.0 compatible ports are blue.
Compatible with USB 3.0 and earlier devices.
For optimal performance, use USB 3.0-certified devices.
Defined by the USB 3.0 specification (SuperSpeed USB).
12 - Your Acer notebook tour
Right view
123465
# Icon Item Description
1
USB port Connects to USB devices.
2 Optical drive
Internal optical drive; accepts CDs or
DVDs.
3
Optical disk access
indicator
Lights up when the optical drive is
active.
4
Optical drive eject
b
utton
Ejects the optical disk from the drive.
5
Emergency eject
ho
le
Ejects the optical drive tray when the
comp
uter is turned off.
Carefully insert a straightened paper
clip
to eject the optical drive tray.
6
Kensington lock
slot
Connects to a Kensington-
compatible computer security lock.
Wrap the computer security lock
cable
around an immovable object
such as a table or handle of a locked
drawer.
Insert the lock into the notch and turn
the key to secure the lock.
Keyless models are also available.
Your Acer notebook tour - 13
Base view
2
1
3
# Icon Item Description
1
Ventilation and
cooling fan
Allows the computer to stay cool.
Do not cover or obstruct the
ope
nings.
2
Battery reset
pinhole
Simulates removing and reinstalling
the
battery.
Insert a paperclip into the hole and
press f
or four seconds.
3 Speakers Deliver stereo audio output.
14 - Using the keyboard
USING THE KEYBOARD
The keyboard has full-sized keys and a separate numeric keypad,
separate cursor, lock, Windows, function and special keys.
Lock keys
The keyboard has three lock keys which you can toggle on and off.
Hotkeys
The computer employs hotkeys or key combinations to access most
of the computer's controls like screen brightness and volume output.
To activate hotkeys, press and hold the <Fn> key before pressing the
other key in the hotkey combination.
Lock key Description
Caps Lock
When Caps Lock is on, all alphabetic characters
typed are in uppercase.
Num Lock
When Num Lock is on, the keypad is in numeric
mode. The keys function as a calculator (complete
with the arithmetic operators +, -, *, and /). Use this
mode when you need to do a lot of numeric data
entry.
Scroll Lock
<Fn> + <F12>
When Scroll Lock is on, the screen moves one line up
or down when you press the up or down arrow keys
respectively. Scroll Lock does not work with some
applications.
Hotkey Icon Function Description
<Fn> + <F3> Airplane mode
Turns on / off the computer's
network devices.
<Fn> + <F4> Sleep
Puts the computer in Sleep
mode.
<Fn> + <F5> Display toggle
Switches display output
between the display screen,
external monitor (if
connected) and both.
Using the keyboard - 15
Windows keys
The keyboard has two keys that perform Windows-specific functions.
<Fn> + <F6> Display off
Turns the display screen
backlight off to save power.
Press any key to return.
<Fn> + <F7>
Touchpad
toggle
Turns the built-in touchpad on
and off.
<Fn> + <F8> Speaker toggle
Turns the speakers on and
off.
<Fn> + < > Brightness up
Increases the screen
brightness.
<Fn> + < >
Brightness
down
Decreases the screen
brightness.
<Fn> + < > Volume up Increases the sound volume.
<Fn> + < > Volume down Decreases the sound volume.
<Fn> +
<Home>
Play/Pause
Play or pause a selected
media file.
<Fn> +
<Pg Up>
Stop
Stop playing the selected
media file.
<Fn> +
<Pg Dn>
Previous
Return to the previous media
file.
<Fn> +
<End>
Next Jump to the next media file.
Hotkey Icon Function Description
Key Description
Windows key
Pressed alone it returns to the Start screen or to
return to the last open app.
It can also be used with other keys for special
functions, please check Windows Help.
Application
key
This key has the same effect as clicking the right
mouse button; it opens the application's context
menu.
16 - Touchpad
TOUCHPAD
Touchpad basics
The touchpad controls the arrow (or 'cursor') on the screen. As you
slide your finger across the touchpad, the cursor will follow this
movement.
The cursor is controlled by some basic gestures:
Single-finger slide: Slide a finger across the touchpad to
move the cursor.
Single-finger press or tap: Press the touchpad down, or
lightly tap the touchpad with your finger, to perform a 'click',
which will select or start an item. Quickly repeat the tap to perform a
double tap or 'double click'.
Single-finger press in the bottom-right
corner: Press the bottom right corner of the
touchpad to perform a 'right click'. In the
Start screen, this will toggle the app
commands, in most apps this will open a
context menu related to the selected item.
Drag: Press and hold the bottom left corner of the touchpad, or tap
twice anywhere on the touchtap, then slide a second finger across
the touchpad to select all items in an area.
Touchpad gestures
Windows 8.1 and many applications support touchpad gestures that
use one or more fingers.
Note
The touchpad is sensitive to finger movement; the lighter the touch, the better
the response. Please keep the touchpad and your fingers dry and clean.
Note
Support for touchpad gestures depends on the active application.
Touchpad - 17
This allows you to control applications with a few simple gestures,
such as:
Swipe in from edge: Access Windows tools
by swiping into the center of the touchpad
from the right, top or left.
Swipe in from right edge: Toggle the charms.
Swipe in from top edge: Toggle the app commands.
Swipe in from left edge: Switch to the previous app.
Two-finger slide: Swiftly scroll through web pages,
documents and playlists by placing two fingers on the
touchpad and moving both in any direction.
Two-finger pinch: Zoom in and out of photos, maps and
documents with a simple finger-and-thumb gesture.
18 - Recovery
RECOVERY
If you are having trouble with your computer, and the frequently asked
questions (see Frequently asked questions on page 58) do not
help, you can 'recover' your computer - i.e. return it to an earlier state.
This section describes the recovery tools available on your computer.
Acer provides Acer Recovery Management, which allows you to
create a recovery backup, a drivers and applications backup, and to
start recovery options, either using Windows tools, or the recovery
backup.
Creating a recovery backup
To reinstall from a USB storage drive, you must first create a recovery
backup. The recovery backup includes the entire original contents of
your computer’s hard drive, including Windows and all factory-loaded
software and drivers. Using this backup will restore your computer to
the same state as when you purchased it, while giving you an option
to retain all settings and personal data.
Note
Acer Recovery Management is only available with a pre-installed Windows
operating system.
Important
We recommend that you create a Recovery Backup and Drivers and
Applications Backup and as soon as possible.
In certain situations a full recovery will require a USB recovery backup.
Note
Since the recovery backup requires at least 16
GB of storage after formatting,
it is recommended to use a USB drive with a capacity of 32
GB or larger.
Recovery - 19
1. From Start, type 'Recovery' and then click Acer Recovery
Management in the list of apps.
2. Click Create Factory Default Backup. The Recovery Drive window
opens.
Make sure Copy contents from the recovery partition to the
recovery drive is selected. This provides the most complete and
safest recovery backup.
3. Plug in the USB drive then click Next.
20 - Recovery
Since the recovery backup requires at least 16
GB of storage after
formatting, it is recommended to use a USB drive with a capacity
of 32
GB or larger.
4. You will be shown the backup progress on the screen.
5. Follow the process until it completes.
6. After creating the recovery backup, you can choose to delete the
recovery information on your computer. If you delete this
information, you can only use the USB recovery backup to restore
your computer, if you lose or erase the USB drive, you cannot
restore your computer.
7. Unplug the USB drive and label it clearly.
Creating a drivers and applications backup
To create a Drivers and Applications Backup, that contains the
factory-loaded software and drivers needed by your computer, you
Important
Write a unique, descriptive label on the backup, such as 'Windows
Recovery Backup'. Make sure you keep the backup in a safe place that
you will remember.
Recovery - 21
may use either a USB storage drive or, if your computer features a
DVD recorder, one or more blank recordable DVDs.
1. From Start, type 'Recovery' and then click Acer Recovery
Management in the list of apps.
2. Click Create Drivers and Applications Backup.
Plug in the USB drive or insert a blank DVD into the optical drive, then
click Next.
If you are using a USB drive, make sure your USB drive has
enough capacity before continuing.
If using DVDs, it will also show the number of blank, recordable
discs you will need to complete the recovery discs. Make sure that
you have the required number of identical, blank discs.
3. Click Start to copy files.You will be shown the backup progress on
the screen.
4. Follow the process until it completes:
If you are using optical discs, the drive ejects each disc as it
completes burning it. Remove the disc from the drive and mark it
22 - Recovery
with a permanent marker.
If multiple discs are required, insert a new disc when prompted,
then click OK. Continue until the process is complete.
If you are using a USB drive, unplug the drive and label it clearly.
Recovering your system
To recover your system:
1. Perform minor fixes.
If only one or two items of software or hardware have stopped
working correctly, the problem may be solved by reinstalling the
software or the device drivers.
To reinstall software and drivers that were pre-installed at the
factory, see Reinstalling drivers and applications on page 23.
For instructions on reinstalling software and drivers that were not
pre-installed, see that product’s documentation or support Web site.
2. Revert to a previous system condition.
If reinstalling software or drivers does not help, then the problem
may be solved by returning your system to a previous state when
everything was working correctly.
For instructions, see Returning to an earlier system snapshot on
page 25.
3. Reset your operating system.
If nothing else has solved the problem and you want to reset your
system, but keep your user information, see Returning your
system to its factory condition on page 26.
4. Reset your system to its factory condition.
If nothing else has solved the problem and you want to reset your
system to factory condition, see Returning your system to its
factory condition on page 26.
Important
Write a unique, descriptive label on each backup, such as 'Drivers and
Applications Backup'. Make sure you keep the backup in a safe place
that you will remember.
Recovery - 23
Reinstalling drivers and applications
As a troubleshooting step, you may need to reinstall the applications
and device drivers that came pre-installed on your computer from the
factory. You can reinstall using either your hard drive or the backup
you have created.
Other applications - If you need to reinstall software that did not
come pre-installed on your computer, you need to follow that
software’s installation instructions.
New device drivers - If you need to reinstall device drivers that did
not come pre-installed on your computer, follow the instructions
provided with the device.
If you are reinstalling using Windows and the recovery
information stored on your computer:
1. From Start, type 'Recovery' and then click Acer Recovery
Management in the list of apps.
2. Click Reinstall Drivers or Applications.
24 - Recovery
3. You should see the Contents section of the Acer Resource
Center.
Images for reference only.
4. Click the install icon for the item you want to install, then follow
the onscreen instructions to complete the installation. Repeat
this step for each item you want to reinstall.
If you are reinstalling from a Drivers and Applications Backup on
a DVD or USB drive:
1. Insert the Drivers and Applications Backup into the disc drive or
connect it to a free USB port.
If you inserted a DVD wait for Acer Resource Center to start.
If Acer Resource Center does not start automatically, press
the Windows key + <E>, then double-click on the optical drive
icon.
If you are using a USB drive, press the Windows key + <E>, then
double-click on the drive that contains the backup. Double-click
on ResourceCenter.
Recovery - 25
2. You should see the Contents section of the Acer Resource
Center.
Images for reference only.
3. Click the install icon for the item you want to install, then follow
the onscreen prompts to complete the installation. Repeat this
step for each item you want to reinstall.
Returning to an earlier system snapshot
Microsoft System Restore periodically takes a 'snapshot' of your
system settings and saves them as restore points. In most cases of
hard-to-resolve software problems, you can return to one of these
restore points to get your system running again.
Windows automatically creates an additional restore point each day,
and also each time you install software or device drivers.
Returning to a restore point
1. From Start, type ’Control Panel’ and then click Control Panel in the
list of apps.
2. Click System and Security > Action Center, then click Recovery
at the bottom of the window.
3. Click Open System Restore, then Next.
Note
For more information about using Microsoft System Restore, from Start, type
’Help’ and then click Help and Support in the list of apps. Type ’Windows
system restore’ in the Search Help box, then press Enter.
26 - Recovery
4. Click the latest restore point (at a time when your system worked
correctly), click Next, then Finish.
5. A confirmation window appears; click Yes. Your system is restored
using the restore point you specified. This process may take several
minutes, and may restart your computer.
Returning your system to its factory condition
If your computer experiences problems that are not recoverable by
other methods, you may need to reinstall everything to return your
system to its factory condition. You can recover from either your hard
drive or the recovery backup you have created.
If you can still run Windows and have not deleted the recovery
partition, see Recovering from Windows below.
If you cannot run Windows, your original hard drive has been
completely re-formatted or you have installed a replacement hard
drive, see Recovering from a recovery backup on page 29.
Recovering from Windows
Start Acer Recovery Management:
•From Start, type ’Recovery’ and then click Acer Recovery
Management in the list of apps.
Two options are available, Restore Factory Settings (Reset my PC)
or Customized Restore (Refresh my PC).
Restore Factory Settings deletes everything on your hard drive, then
reinstalls Windows and all software and drivers that were pre-installed
on your system. If you can access important files on your hard drive,
back them up now. See Restore Factory Settings with Acer
Recovery Management on page 27.
Customized Restore will attempt to retain your files (user data) but
will reinstall all software and drivers. Software installed since you
purchased your PC will be removed (except software installed from
Recovery - 27
the Windows Store). See Customized Restore with Acer Recovery
Management on page 28.
Restore Factory Settings with Acer Recovery Management
1. Click Restore Factory Settings.
2. The Reset your PC window opens.
Images for reference only.
3. Click Next, then choose how to erase your files:
a. Just remove my files quickly erases all files before restoring
your computer and takes about 30 minutes.
b. Fully clean the drive completely cleans the drive after each file is
erased, so no files can be viewed after the recovery. Cleaning the
drive takes much longer, up to 5 hours, but is much more secure
as old files are completely removed.
4. Click Reset.
Important
’Restore Factory Settings’ will erase all files on your hard drive.
28 - Recovery
5. The recovery process begins by restarting your computer, then
continues by copying files to your hard drive.
6. After the recovery has finished, you can start using your computer
by repeating the first-start process.
Recovering from the hard drive during startup
1. Turn on your computer and press <Alt> + <F10> during startup. A
screen appears asking you to choose the keyboard layout.
2. Several options are now presented. Click Troubleshoot.
3. Click either Refresh your PC or Reset your PC.
4. Click Next. The process will take several minutes.
Customized Restore with Acer Recovery Management
1. Click Customized Restore (Retain User Data).
Note
"Refresh your PC" enables you to restore your computer to the default factory
condition with files intact. "Reset your PC" completely removes all your files
and resets your computer to factory settings.
Recovery - 29
2. The Refresh your PC window opens.
Images for reference only.
3. Click Next, then Refresh.
4. The recovery process begins by restarting your computer, then
continues by copying files to your hard drive. This process takes
about 30 minutes.
Recovering from a recovery backup
To recover from a recovery backup on a USB drive:
1. Find your recovery backup.
2. If your computer does not have a built-in keyboard, make sure a
keyboard is attached to your computer.
3. Plug in the USB drive and turn on your computer.
4. If it is not already enabled, you must enable the F12 Boot Menu:
a. Press <F2> when starting your computer.
b. Use the left or right arrow keys to select the Main menu.
c. Press the down key until F12 Boot Menu is selected, press <F5>
to change this setting to Enabled.
d. Use the left or right arrow keys to select the Exit menu.
e. Depending on the type of BIOS your computer uses, select Save
Changes and Exit or Exit Saving Changes and press Enter.
Select OK or Yes to confirm.
f. Your computer will restart.
5. During startup, press <F12> to open the boot menu. The boot menu
allows you to select which device to start from, select the USB drive.
a. Use your arrow keys to select USB Device, then press Enter.
30 - Recovery
b. Windows starts from the recovery backup instead of the normal
startup process.
6. Select your keyboard type.
7. Select Troubleshoot and then choose the type of recovery to use:
a. Click Advanced then System Restore to start Microsoft System
Restore:
Microsoft System Restore periodically takes a ’snapshot’ of your
system settings and saves them as restore points. In most cases
of hard-to-resolve software problems, you can return to one of
these restore points to get your system running again.
b. Click Reset your PC to start the reset process:
Reset your PC deletes everything on your hard drive, then
reinstalls Windows and all software and drivers that were pre-
installed on your system. If you can access important files on your
hard drive, back them up now. See Reset your PC from the
recovery backup below.
c. Click Refresh your PC to start the refresh process:
Refresh your PC will attempt to retain your files (user data) but
will reinstall all software and drivers. Software installed since you
purchased your PC will be removed (except software installed
from the Windows Store). See Refresh your PC from the
recovery backup on page 31.
Reset your PC from the recovery backup
1. The Reset your PC window opens.
Images for reference only.
Important
Reset your PC will erase all files on your hard drive.
Recovery - 31
2. Click Next.
3. Select the operating system to recover (normally only one option is
available).
4. Choose to keep any changes to the hard drive:
a. If you have deleted the recovery partition or otherwise changed
the partitions on the hard drive and want to keep these changes,
select No.
b. To restore your computer to Factory Settings, select Yes.
5. Choose how to erase your files:
a. Just remove my files quickly erases all files before restoring
your computer and takes about 30 minutes.
b. Fully clean the drive completely cleans the drive after each file is
erased, so no files can be viewed after the recovery. Cleaning the
drive takes much longer, up to 5 hours, but is much more secure
as old files are completely removed.
6. Click Reset.
7. After the recovery has finished, you can start using your computer
by repeating the first-start process.
Refresh your PC from the recovery backup
1. The Refresh your PC window opens.
2. Click Next.
3. Select the operating system to recover (normally only one option is
available).
4. Click Refresh.
5. The recovery process begins by restarting your computer, then
continues by copying files to your hard drive. This process takes
about 30 minutes.
32 - Connecting to the Internet
CONNECTING TO THE INTERNET
This chapter includes basic information on types of connections, and
getting connected to the Internet. For detailed information, please
refer to Network connections on page 73.
Connecting with a cable
Built-in network feature
The built-in network feature makes it easy for you to connect your
computer to the Internet using a cable.
But first, an Internet Service Provider (ISP) -- usually a phone or cable
company -- will have to go to your home or office to set up Internet
service. The ISP will install a small box, called a router, that will allow
you to connect to the Internet.
Once your router is set up, all you have to do is plug one end of a
network cable into the network port on your computer, and the other
end into a port on your router. (Refer to the image below.) Then, you'll
be ready to get online.
Note
Information in this section may not apply to your computer.
Connecting to the Internet - 33
Connecting wirelessly
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can
link two or more computers without using wires. Once connected to
WLAN, you can access the Internet. You can also share files, other
devices, and even your Internet connection itself.
Your computer's wireless connection is turned on by default and
Windows will detect and display a list of available networks during
setup. Select your network and enter the password if required.
Acer notebook computers feature an Airplane mode hotkey that turns
the network connection on or off. You can use the network
management options to turn your wireless network on/off or control
what is shared over the network. From the Start screen, start typing
’wireless’ then select Connect to a network or Change Wi-Fi
settings. Otherwise, open Internet Explorer and follow the
instructions.
Warning
Using wireless devices while flying in aircraft may be prohibited. All
wireless devices must be switched off before boarding an aircraft and
during take-off, as they may be dangerous to the operation of the
aircraft, disrupt communications, and even be illegal. You may turn on
your computer’s wireless devices only when informed that it is safe to
do so by the cabin crew.
Note
Please refer to your Internet Service Provider (ISP) or router documentation
for details on connecting to the Internet.
34 - Connecting to the Internet
Connecting to a 3G network
If your computer has a SIM slot, you can connect to the Internet using
a 3G (cellular phone) network. To do this, you must have a compatible
SIM card and a data contract with your cellular provider.
Note
Please contact your cellular provider for details on connecting to the Internet
via 3G.
Using a Bluetooth connection - 35
USING A BLUETOOTH CONNECTION
Bluetooth is a technology enabling you to transfer data wirelessly over
short distances between many different types of devices. Bluetooth-
enabled devices include computers, cell phones, tablets, wireless
headsets, and keyboards.
To use Bluetooth, you must ensure the following:
1. Bluetooth is enabled on both devices.
2. Your devices are "paired" (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your
computer, this may be an external switch, a software setting, or a
separate Bluetooth dongle plugged into the computer’s USB port (if no
internal Bluetooth adapter is available).
Enable Bluetooth and add a device
Every new device must first be "paired" with your computer’s
Bluetooth adapter. This means it must first be authenticated for
security purposes. You only need to pair once. After that, simply
turning on the Bluetooth adapter of both devices will connect them.
Bluetooth on your computer is disabled by default. To enable your
computer’s Bluetooth adapter, do the following:
1. Open the Charms and select Settings > Change PC Settings > PC
and devices > Bluetooth, or press the Windows key
+ <W> and
then type ’Wireless’;
in the results, click on Bluetooth settings.
2. Click the toggle next to Bluetooth to enable/disable it.
3. Your computer will automatically start searching for devices, as well
as make itself visible to other devices.
Note
Please check your devices owner’s manual to determine how to turn on its
Bluetooth adapter.
36 - Using a Bluetooth connection
4. Tap the device you wish to add from the list of discovered devices,
and tap Pair.
A code displays on your computer, which should match the code
displayed on your device. Select Yes. Then, accept the pairing from
your device.
Note
Some devices using older versions of the Bluetooth technology require both
devices to enter a PIN. In the case of one of the devices not having any inputs
(as in a headset), the passcode is hardcoded into the device (usually "0000"
or "1234"). Consult your device’s user manual for more information.
- 37
Keeping your computer
and data safe...
In this section you will find:
How to secure your computer
Setting passwords
What you need to prepare when you’re traveling
How to get the most out of your battery
38 - BIOS utility
BIOS UTILITY
The BIOS utility is a hardware configuration program built into your
computer's BIOS.
Your computer is already properly configured and optimized, and you
do not normally need to run this utility. However, if you encounter
configuration problems, you may need to run it.
To activate the BIOS utility, press <F2> during the POST while the
computer logo is being displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility,
then select Boot from the categories listed at the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select
Security from the categories listed at the top of the screen. Find
Password on boot: and use the <F5> and <F6> keys to enable this
feature.
Securing your computer - 39
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of.
Learn how to protect and take care of your computer.
Security features include hardware and software locks — a security
notch and passwords.
Using a computer security lock
The computer comes with a Kensington-compatible security slot for a
security lock.
Wrap a computer security lock cable around an immovable object
such as a table or handle of a locked drawer. Insert the lock into the
notch and turn the key to secure the lock. Some keyless models are
also available.
Using passwords
Passwords protect your computer from unauthorized access. Setting
these passwords creates several different levels of protection for your
computer and data:
Supervisor Password prevents unauthorized entry into the BIOS
utility. Once set, you must enter this password to gain access to the
BIOS utility. See Setting passwords on page 38.
User Password secures your computer against unauthorized use.
Combine the use of this password with password checkpoints on
boot-up and resume from Hibernation (if available) for maximum
security.
Password on Boot secures your computer against unauthorized
use. Combine the use of this password with password checkpoints
on boot-up and resume from Hibernation (if available) for maximum
security.
Important
Do not forget your Supervisor Password! If you forget your password,
please get in touch with your dealer or an authorized service center.
40 - Securing your computer
Entering passwords
When a password is set, a password prompt appears in the center of
the display screen.
When the Supervisor Password is set, a prompt appears when you
enter the BIOS utility.
Type the Supervisor Password and press <Enter> to access the
BIOS utility. If you enter the password incorrectly, a warning
message appears. Try again and press <Enter>.
When the User Password is set and the password on boot
parameter is enabled, a prompt appears at boot-up.
Type the User Password and press <Enter> to use the computer. If
you enter the password incorrectly, a warning message appears. Try
again and press <Enter>.
Important
You have three chances to enter a password. If you fail to enter the
password correctly after three tries, the system halts. Press and hold
the power button for four seconds to shut down the computer. Then
turn on the computer again, and try again.
Power management - 41
POWER MANAGEMENT
This computer has a built-in power management unit that monitors
system activity. System activity refers to any activity involving one or
more of the following devices: keyboard, mouse, hard disk,
peripherals connected to the computer, and video memory. If no
activity is detected for a period of time, the computer stops some or all
of these devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small
amount of power to check for signals to start. These checks will slowly
drain your computer’s battery.
If you prefer to reduce your computer’s power requirements and
environmental impact, turn off Fast startup:
1. Open the desktop.
2. Click Power Options in the Notification area.
3. Select More Power Options.
4. Select Choose what the power buttons do.
Note
If Fast startup is off, your computer will take longer to start from Sleep.
Your computer will also not start if it receives an instruction to start over a
network (Wake on LAN).
42 - Power management
5. Select Change settings that are currently unavailable.
6. Scroll down and disable Turn on fast startup.
7. Select Save changes.
Battery pack - 43
BATTERY PACK
The computer uses an embedded Lithium battery that gives you long
use between charges.
Battery characteristics
The battery is recharged whenever you connect the computer to the
AC adapter. Your computer supports charge-in-use, enabling you to
recharge the battery while you continue to operate the computer.
However, recharging with the computer turned off significantly
reduces charge time.
The battery will come in handy when you travel or during a power
failure.
Charging the battery
Plug the AC adapter into the computer, and connect to a mains power
outlet. You can continue to operate your computer on AC power while
your battery is charging. However, charging the battery with the
computer turned off significantly reduces charge time.
Conditioning a new battery pack
Before you use a battery pack for the first time, there is a conditioning
process that you should follow:
1. Connect the AC adapter and fully charge the battery.
2. Turn on the computer and complete setting up the operating system.
3. Disconnect the AC adapter.
4. Operate the computer using battery power.
5. Reconnect the AC adapter and fully charge the battery again.
Follow these steps again until the battery has been charged and
discharged three times.
Note
You are advised to charge the battery before retiring for the day. Charging
the battery overnight before traveling enables you to start the next day with a
fully charged battery.
44 - Battery pack
Use this conditioning process for all new batteries, or if a battery
hasn't been used for a long time.
The battery conditioning process ensures your battery accepts the
maximum possible charge. Failure to follow this procedure will prevent
you from obtaining the maximum battery charge, and will also shorten
the effective lifespan of the battery.
In addition, the useful lifespan of the battery is adversely affected by
the following usage patterns:
Using the computer on constant AC power.
Not discharging and recharging the battery to its extremes, as
described above.
Frequent use; the more you use the battery, the faster it will reach
the end of its effective life. An embedded battery has a life span of
more than 1,000 charge/discharge cycles.
Optimizing battery life
Optimizing battery life helps you get the most out of battery operation,
prolonging the charge/recharge cycle and improving recharging
efficiency. You are advised to follow the suggestions set out below:
Use AC power whenever possible, reserving battery for mobile use.
Remove accessories that are not being used (e.g. a USB disk
drive), as they can continue to draw power.
Store your PC in a cool, dry place. The recommended temperature
is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the
battery to self-discharge faster.
Excessive recharging decreases the battery life.
Look after your AC adapter and battery.
Warning
Do not expose battery packs to temperatures below 0° C (32° F) or
above 45° C (113° F). Extreme temperatures may adversely affect the
battery pack.
Battery pack - 45
Checking the battery level
The power meter indicates the current battery level. Rest the cursor
over the battery/power icon on the taskbar to see the battery's present
charge level.
Battery-low warning
When using battery power pay attention to the power meter.
When the battery-low warning appears, the recommended course of
action depends on your situation:
Important
Connect the AC adapter as soon as possible after the battery-low
warning appears. Data may be lost if the battery is allowed to become
fully depleted and the computer shuts down.
Situation Recommended Action
The AC adapter
and a power
outlet are
available.
1. Plug the AC adapter into the computer, and
then connect to the main power supply.
2. Save all necessary files.
3. Resume work.
Turn off the computer if you want to recharge
the battery rapidly.
The AC adapter
or a power outlet
is unavailable.
1. Save all necessary files.
2. Close all applications.
3. Turn off the computer.
46 - Traveling with your computer
TRAVELING WITH YOUR COMPUTER
This section gives you tips and hints to consider when moving around
or traveling with your computer.
Disconnecting from the desktop
Follow these steps to disconnect your computer from external
accessories:
1. Save any open files.
2. Remove discs from optical drive.
3. Shut down the computer or put it into Sleep or Hibernate mode.
4. Close the display cover.
5. Disconnect the cord from the AC adapter.
6. Disconnect the keyboard, pointing device, printer, external monitor
and other external devices.
7. Disconnect the Kensington lock if you are using one to secure the
computer.
Moving around
When you are just moving within short distances, for example, from
your office desk to a meeting room.
Preparing the computer
Before moving the computer, close and latch the display cover to
place it in Sleep mode. You can now safely take the computer
anywhere you go within the building. To wake the computer from
Sleep mode, open the display and, if necessary, press and release
the power button.
If you are taking the computer to a client's office or a different building,
you may choose to shut down the computer:
Press the Windows key + <C>, click Settings > Power then click
Shut Down
Or:
Traveling with your computer - 47
You can put the computer in Sleep mode by pressing <Fn> + <F4> or
by closing the display.
When you are ready to use the computer again, open the display and,
if necessary, press and release the power button.
What to bring to meetings
If your meeting is relatively short, you probably do not need to bring
anything with you other than your computer. If your meeting will be
longer, or if your battery is not fully charged, you may want to bring
the AC adapter with you to plug in your computer in the meeting room.
If the meeting room does not have an electrical outlet, reduce the
drain on the battery by putting the computer in Sleep mode. Press
<Fn> + <F4> or close the display cover whenever you are not actively
using the computer.
Taking the computer home
When you are moving from your office to your home or vice versa.
Preparing the computer
After disconnecting the computer from your desktop, follow these
steps to prepare the computer for the trip home:
Check that you have removed all media and compact discs from the
drive(s). Failure to remove the media can damage the drive head.
Pack the computer in a protective case that can prevent the
computer from sliding around and cushion it if it should fall.
Note
The computer may enter Hibernation or Deep Sleep mode after being in
Sleep mode for a period of time.
Warning
Avoid packing items next to the top cover of the computer. Pressure
against the top cover can damage the screen.
48 - Traveling with your computer
What to take with you
Unless you have some items at home, take the following items with
you:
AC adapter and power cord.
The printed Setup Guide.
Special considerations
Follow these guidelines to protect your computer while traveling to
and from work:
Minimize the effects of temperature changes by keeping the
computer with you.
If you need to stop for an extended period of time and cannot carry
the computer with you, leave the computer in the trunk of the car to
avoid exposing the computer to excessive heat.
Changes in temperature and humidity can cause condensation.
Allow the computer to return to room temperature, and inspect the
screen for condensation before turning on the computer. If the
temperature change is greater than 10° C (18° F), allow the
computer to come to room temperature slowly. If possible, leave the
computer for 30 minutes in an environment with a temperature
between outside and room temperature.
Setting up a home office
If you frequently work on your computer at home, you may want to
purchase a second AC adapter for use at home. With a second AC
adapter, you can avoid carrying the extra weight to and from home.
If you use your computer at home for significant periods of time, you
might also want to add an external keyboard, monitor or mouse.
Traveling with your computer - 49
Traveling with the computer
When you are moving within a larger distance, for instance, from your
office building to a client's office building or traveling locally.
Preparing the computer
Prepare the computer as if you were taking it home. Make sure that
the battery in the computer is charged. Airport security may require
you to turn on your computer when carrying it into the gate area.
What to take with you
Take the following items with you:
AC adapter
Additional printer driver files if you plan to use another printer
Special considerations
In addition to the guidelines for taking the computer home, follow
these guidelines to protect your computer while traveling:
Always take the computer as carry-on luggage.
If possible, have the computer inspected by hand. Airport security X-
ray machines are safe, but do not put the computer through a metal
detector.
Traveling internationally
When you are moving from country to country.
Important
Check with your airline for any special requirements for travelling with
Lithium batteries.
Important
Check with your airline for any special requirements for travelling with
Lithium batteries.
Frequently asked questions - 59
The volume may be muted. Look at the volume control (speaker)
icon in the taskbar. If it is crossed-out, click the icon and deselect the
Mute all option.
The volume level may be too low. Check the volume from the
volume control (speaker) icon in the taskbar. You can also use the
volume control buttons to adjust the volume.
If headphones, earphones or external speakers are connected to
the headphone jack on the computer, the internal speakers
automatically turn off.
I want to eject the optical drive tray without turning on the power.
There is a mechanical eject hole on the optical drive. Simply insert the
tip of a pen or straightened-out paperclip into the hole and push to
eject the tray.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it
works, contact your dealer or an authorized service center as the
internal keyboard cable may be loose.
The printer does not work.
Check the following:
Make sure that the printer is connected to a power outlet and that it
is turned on.
Make sure that the printer cable is connected securely to a USB port
and the corresponding port on the printer.
39

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