559280

AVM ISDN-Controller A1 PCMCIA Handleiding

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High-Performance ISDN by . . .
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AVM ISDN-CONTROLLER
PCMCIA
This manual is printed on chlorine-free paper and is therefore completely recyclable.
Manual
2 Controller A1 PCMCIA
AVM ISDN-Controller A1 PCMCIA
This manual and the software it describes are protected by copyright. The manual
and software as presented are the object of a license agreement and may be
used only in accordance with the license conditions. The licensee bears all risk in
regard to hazards and impairments of quality which may arise in connection with
the use of this product.
This manual and the software it describes may not be transmitted, reproduced or
altered in whole or in part, in any form, by any means, nor may they be translated
into any other natural or computer language. The creation of a backup copy for
personal use is excepted. The information hereby made available to the licensee
may be communicated to third parties only with the written permission of AVM
Berlin.
This software and documentation have been produced with all due care and
checked for correctness in accordance with the best available technology. AVM
Berlin disclaims all liability and warranties, whether express or implied, relating
to this product’s quality, performance or suitability for any given purpose which
deviates from the performance specifications contained in the product descrip-
tion.
AVM will not be liable for damages arising directly or indirectly from the use of
the manual or related software, nor for incidental or consequential damages, ex-
cept in case of intent or gross negligence. AVM expressly disclaims all liability for
loss of or damage to hardware, software or data as a result of direct or indirect er-
rors or destruction and for any costs, including ISDN connection charges, related
to the software and manual supplied and due to incorrect installations not per-
formed by AVM itself.
The information in this manual and the software it describes are subject to
change without notice for the purpose of technical improvement.
The product identification code is part of the license agreement.
© Copyright 2001 AVM Berlin. All rights reserved.
Documentation release 02/2001
AVM in the Internet: http://www.avm.de
Trademark notice: AVM is a registered trademark of AVM Vertriebs KG. Windows is a
registered trademark of Microsoft Corporation. All other trademarks are trademarks of
the respective owners.
AVM Audiovisuelles Marketing
und Computersysteme GmbH
Alt-Moabit 95
AVM Computersysteme Vertriebs
GmbH & Co.KG
Alt-Moabit 95
D-10559 Berlin D-10559 Berlin
a1pcm_e.book Seite 2 Mittwoch, 18. Juli 2001 11:22 11
Controller A1 PCMCIA – Contents 3
Contents
1Introduction 6
1.1 The AVM ISDN-Controller A1 PCMCIA . . . . . . . . . . . . . . . . . . . 7
1.2 Driver Software for the AVM ISDN-Controller A1 PCMCIA . . . 8
1.3 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.4 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2 Hardware Installation 12
3 Installing the Driver Software
in Windows 2000 13
3.1 Installing the Driver Software . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 Changing the Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.3 Uninstalling the Controller A1 PCMCIA. . . . . . . . . . . . . . . . . 16
4 Installing the Driver Software in Windows 98 17
4.1 Installing the New Hardware Component . . . . . . . . . . . . . . 17
4.2 Installing the Driver Software . . . . . . . . . . . . . . . . . . . . . . . . 18
4.3 Starting Controller A1 PCMCIA Operation. . . . . . . . . . . . . . . 20
4.4 Changing the Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.5 Uninstalling the Controller A1 PCMCIA. . . . . . . . . . . . . . . . . 21
5 Installing the Driver Software in Windows 95 22
5.1 Installing the New Hardware Component . . . . . . . . . . . . . . 22
5.2 Installing the Driver Software . . . . . . . . . . . . . . . . . . . . . . . . 23
5.3 Starting Controller A1 PCMCIA Operation. . . . . . . . . . . . . . . 25
5.4 Changing the Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
5.5 Uninstalling the Controller A1 PCMCIA. . . . . . . . . . . . . . . . . 26
6 Installing the Driver Software in Windows NT 27
6.1 Installing the Driver Software . . . . . . . . . . . . . . . . . . . . . . . . 27
6.2 Starting Controller A1 PCMCIA Operation. . . . . . . . . . . . . . . 29
6.3 Changing the Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
6.4 Uninstalling the Controller A1 PCMCIA. . . . . . . . . . . . . . . . . 30
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4 Controller A1 PCMCIA – Contents
7 Installing the Driver Software in Windows 3.x 31
7.1 Installing the Driver Software . . . . . . . . . . . . . . . . . . . . . . . . 31
7.2 Starting Controller A1 PCMCIA Operation. . . . . . . . . . . . . . . 33
7.3 Card and Socket Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
7.4 Changing the Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
7.5 Uninstalling the Controller A1 PCMCIA . . . . . . . . . . . . . . . . .36
8 The AVM System Architecture 37
8.1 The Applications Interface CAPI 2.0 . . . . . . . . . . . . . . . . . . . 37
8.2 IDM Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
8.3 The AVM System Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
8.4 CAPI SoftCompression X75/V42bis . . . . . . . . . . . . . . . . . . . 43
8.5 CAPI SoftFax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
8.6 CAPI SoftModem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
9 Technical Data and Features 45
9.1 Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
9.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
10 Troubleshooting 47
10.1 General Malfunctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
10.2 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
11 Technical Assistance from AVM Support 54
11.1 Sources of Information and Updates . . . . . . . . . . . . . . . . . . 54
11.2 Assistance from AVM Support . . . . . . . . . . . . . . . . . . . . . . . 55
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Controller A1 PCMCIA 5
Typographical Conventions
The following conventions and symbols are used:
Highlighting
The following table presents a short overview of the high-
lighting conventions used in this manaul.
Symbols
The following symbols used in the manual always appear
with gray, italicized text:
This symbol indicates useful tips and supplementary infor-
mation.
The exclamation point designates sections which contain
important information.
Indicates especially important instructions that absolutely
must be observed to ensure correct functioning.
The little US map introduces and concludes passages con-
taining important information necessary for US ISDN users
only.
Híghlighting Function Example
quotation
marks
keys, buttons, program
icons, settings pages,
menus, commands
“Start / Programs” or
“Enter”
capital letters paths and files within
floating text
DOCS\ALICE.PDF or
CAPIPORT.HLP
pointed
brackets
variables <CD-ROM drive>
typewriter cha-
racters
entries made using the
keyboard
a:\setup
gray and italics information, tips and
warnings; always appear
with the corresponding
symbols
... Controllers must
be removed one at a
time ...
a1pcm_e.book Seite 5 Mittwoch, 18. Juli 2001 11:22 11
Introduction
6 Controller A1 PCMCIA – 1 Introduction
1 Introduction
Modern telecommunication no longer simply means tele-
phoning. Surfing the Internet with a computer, using the re-
sources of the company’s network by means of remote ac-
cess, sending faxes, communicating with employees work-
ing outside the office via e-mail – electronic communication
is opening up more and more interesting possibilities
around the world. Anyone wanting to make use of these new
possibilities needs an efficient telecommunication network.
You can use the AVM ISDN-Controller A1 PCMCIA to connect
your computer to the ISDN network. ISDN stands for Integrat-
ed Services Digital Network and is a digital, internationally
available telecommunications network. ISDN has three im-
portant features that distinguish it from conventional com-
munications media:
High Speed
Data is transmitted on one of the two B-channels available at
a speed of 64 000 bit/s. In reality, this means extremely fast
connections and short transmission periods. The AVM ISDN-
Controller A1 PCMCIA also allows you to bundle the two B-
channels so that the transmission speed is doubled.
Integration of Services
With ISDN, all public telecommunications services such as
telephony, fax, data and image transfer are carried out over a
single data network. Users can therefore use all services
available on one ISDN line. You can, for example, make a
telephone call on one B-channel and at the same time re-
ceive a fax on the other B-channel.
Excellent Line Quality
The third important feature of ISDN is the end-to-end digital
transfer of data: this is the basis for high transmission quali-
ty. Poor connections and data transmission errors are now a
thing of the past thanks to ISDN.
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The AVM ISDN-Controller A1 PCMCIA
Controller A1 PCMCIA – 1 Introduction 7
1.1 The AVM ISDN-Controller A1 PCMCIA
The AVM ISDN-Controller A1 PCMCIA creates the connection
between your PC and the ISDN network. The controller’s
S
0
interface connects to the ISDN basic rate interface. The ca-
ble to connect the controller to ISDN is included in the scope
of supply.
The Controller A1 PCMCIA is a passive ISDN-Controller which
means that the controller does not contain a processor. The
PC’s processor is responsible for all computer operations.
The driver software for the controller is downloaded from the
PC’s hard disk. This software controls the signaling process-
es and data transmission.
Two B-channels, each with speeds of 64,000 bit/s, are avail-
able for data and voice transmissions. A D-channel, with a
speed of 16 000 bit/s, is also available for control functions.
The controller A1 PCMCIA is a credit-card-sized ISDN-Control-
ler. The controller is simply inserted into the PCMCIA slot of
your PC. Thanks to PCMCIA technology, the ISDN-Controller is
automatically integrated in the PC thus eliminating the need
to configure interrupts or the I/O address.
Its thin format and low power consumption make it conven-
ient to use in laptops and notebooks.
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Driver Software for the AVM ISDN-Controller A1 PCMCIA
8 Controller A1 PCMCIA – 1 Introduction
The following illustration shows a sample installation of the
AVM ISDN-Controller A1 PCMCIA between ISDN and a laptop.
Laptop with AVM ISDN-Controller A1 PCMCIA
1.2 Driver Software for the AVM ISDN-
Controller A1 PCMCIA
The driver software controls the signaling processes and da-
ta transmission. The driver software is loaded into the ISDN-
Controller from the PC’s hard disk. This procedure ensures
that the driver software can always the updated without sig-
nificant cost. New features can therefore be added at any
time without the user having to access the hardware of the
controller A1 PCMCIA.
Supported Protocols
The AVM ISDN-Controller A1 PCMCIA driver software supports
the international D-channel protocol DSS1 (“Euro-ISDN”) and
1TR6 as well as the national protocols ESS5 and NI1 for the
USA.
a1pcm_e.book Seite 8 Mittwoch, 18. Juli 2001 11:22 11
CAPI
Controller A1 PCMCIA – 1 Introduction 9
The drivers for the D-channel protocols DSS1 and 1TR6 used
in Germany are provided as standard. The drivers for the oth-
er protocols can be installed from the respective folders on
the installation CD-ROM.
Protocols supported by the driver software on the B-chan-
nels include the common data communication protocols
X.75, HDLC transparent, Fax G3 and others. For more techni-
cal information, see the chapter “Technical Data and Fea-
tures” beginning on page 45.
CAPI
The AVM ISDN-Controller A1 PCMCIA driver's software pro-
vides the CAPI 2.0 application interface (see “The Applica-
tions Interface CAPI 2.0” beginning on page 37). This inter-
face, adopted by the international standardization body,
ETSI, guarantees the universal compatibility of ISDN applica-
tions for data, fax and voice communications. The drivers de-
livered with the ISDN-Controller also support applications
based on CAPI 1.1.
The controller software for AVM passive ISDN-Controllers cor-
responds to the ISDN Driver Model (IDM). For more informa-
tion about IDM architecture, see the chapter “IDM Architec-
ture” on page 40.
Operating Systems Supported
The AVM ISDN-Controller A1 PCMCIA is available for the fol-
lowing operating systems: Windows 2000, Windows 98,
Windows 95, Windows NT and Windows 3.x.
a1pcm_e.book Seite 9 Mittwoch, 18. Juli 2001 11:22 11
System Requirements
10 Controller A1 PCMCIA – 1 Introduction
1.3 System Requirements
The following hardware and software requirements must be
satisfied if the AVM ISDN-Controller A1 PCMCIA is to be used:
l Computer with PCMCIA slot, type II or III
l Operating system: Windows 2000, Windows 98, Win-
dows 95, Windows NT or Windows 3.x
l CD-ROM drive for installing the driver software
1.4 Package Contents
The package contains:
l AVM ISDN-Controller A1 PCMCIA
l 1 cable to connect the ISDN-Controller to the ISDN net-
work (4 m)
l AVM ISDN-Controller A1 PCMCIA manual
l AVM ISDN-Tools manual
l CD-ROM “AVM ISDN-Controller A” with all setup pro-
grams and AVM ISDN-Tools
The CD-ROM includes:
l driver software for Windows 98, Windows 95, Windows
NT and Windows 3.x
l configuration and test software
l AVM system driver
– AVM ISDN CAPI port driver
– AVM NDIS WAN CAPI driver
– AVM ISDN TAPI services for CAPI
l AVM ISDN-Tools
The AVM ISDN-Tools are a collection of ISDN application
programs. This collection includes, for example, the
“Connect32” program for simple data transfer on the
ISDN network. For installation and operation instruc-
tions, please refer to the manual supplied.
a1pcm_e.book Seite 10 Mittwoch, 18. Juli 2001 11:22 11
Package Contents
Controller A1 PCMCIA – 1 Introduction 11
Only use the controller A1 PCMCIA with the AVM ISDN cable
included with delivery. Older ISDN cables or other types of
cable can cause malfunctions.
Other CAPI-based applications, e.g. FRITZ! or programs of
other manufacturers, can be purchased from your local com-
puter dealer.
#
If you want to install the driver software from diskette, you
can copy the setup programs from the CD-ROM onto disk-
ettes or request the installation diskettes from AVM (for ad-
dress, see inside of manual jacket). Please specify the oper-
ating system used; the diskettes will be sent to you free of
charge.
a1pcm_e.book Seite 11 Mittwoch, 18. Juli 2001 11:22 11
Hardware Installation
12 Controller A1 PCMCIA – 2 Hardware Installation
2 Hardware Installation
Connecting the controller A1 PCMCIA with your PC and the
ISDN network is quite simple:
1. Take out the ISDN cable provided.
Plug the connector (marked with a small blue arrow) in-
to the socket on the PCMCIA card.
2. Connect the other end of the ISDN cable to the ISDN
socket.
To plug the ISDN-Controller A1 PCMCIA into your PC, insert its
contact strip end into the PCMCIA slot until the card is firmly
in place. Thanks to the guide rails on the edges of the card,
there is no danger of installing the card the wrong way
around.
Please note: depending on the operating system used, the
controller A1 PCMCIA must either be plugged in before or af-
ter the PC is booted up. Refer to the appropriate installation
instructions in the following chapters for more information.
Only ever used the PCMCIA slot eject button for removal pur-
poses. Never remove the PCMCIA card by pulling the cable or
plug.
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Installing the Driver Software in Windows 2000
Controller A1 PCMCIA – 3 Installing the Driver Software in Windows 2000 13
3 Installing the Driver
Software in Windows 2000
In Microsoft Windows 2000, you install the AVM ISDN-Con-
troller A1 PCMCIA using the drivers delivered with the operat-
ing system. These drivers are AVM drivers which have been
developed in accordance with the Microsoft Windows Driver
Model (WDM). In Windows 2000, the ISDN-Controller is in-
corporated as a network adapter via the NDIS WAN CAPI driv-
er and is managed as such in the Device Manager.
In addition to the NDIS WAN interface, the CAPI 2.0 interface
is made available to the entire system, without the drivers
having to be installed separately. You can therefore use CAPI
2.0-based applications in parallel with Remote Access Ser-
vice or Internet access via the Microsoft Dial-Up Network
without any problem.
The CAPI 2.0 version supplied supports both 16-bit and 32-
bit applications. Applications in DOS boxes are not support-
ed. For more information about CAPI, see the chapter “The
Applications Interface CAPI 2.0” on page 37.
Using the AVM system drivers supplied, you can both surf
the Internet and use Remote Access Service and TAPI with
the AVM ISDN-Controller A1 PCMCIA. For more detailed infor-
mation about the system drivers, see the chapter “The AVM
System Driver” on page 41.
3.1 Installing the Driver Software
Once you have plugged the AVM ISDN-Controller A1 PCMCIA
into your PC, it will be automatically recognized as a Plug
and Play device. Using the Hardware Wizards, you can con-
figure the ISDN-Controller for operation. Proceed as follows:
The following dialogues form part of the Windows 2000 op-
erating system. If necessary, consult the Windows 2000
manual.
1. Start your computer.
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Installing the Driver Software
14 Controller A1 PCMCIA – 3 Installing the Driver Software in Windows 2000
The Hardware Wizard recognizes the AVM ISDN-Control-
ler FRITZ!Card PCMCIA as a new Play and Plug device to
be installed and automatically installs the driver soft-
ware.
The controller A1 PCMCIA driver software is based on
that of the AVM ISDN-Controller FRITZ!Card PCMCIA.
This explains why the Add/Remove Hardware Wizard
recognizes and installs the ISDN-Controller as a
FRITZ!Card.
2. You are then asked to provide the information required
for configuration. First specify the D-channel protocol
you want to use. Confirm your selection by clicking
“Next”.
3. In the next “ISDN multi subscriber number (MSN)” win-
dow, enter the multiple subscriber numbers required
and again confirm by clicking “Next”.
The settings made here are only relevant to the NDIS
WAN CAPI driver (Internet, RAS via Dial-Up Network).
The MSNs entered here apply to both incoming and out-
going calls. The first MSN entry applies to the first B-
channel, the second entry to the second B-channel. A
maximum of two B-channels is supported by the AVM
NDIS WAN CAPI driver. If one of the B-channels is al-
ready assigned, the first MSN (standard MSN) is sig-
naled as an outgoing MSN.
Tip: If you enter the same MSN for both B-channels, you
can track the charges incurred using this MSN.
4. The Add/Remove Hardware Wizard will now display for
you the devices which have just been installed: AVM
ISDN-Controller FRITZ!Card PCMCIA and AVM NDIS WAN
CAPI driver. Now complete installation by clicking “Fin-
ish”.
After installation, the CAPI 2.0 and the AVM NDIS WAN CAPI
drivers are available. For more detailed information about
the AVM NDIS WAN CAPI driver and the two other AVM sys-
tem drivers, see the chapter “The AVM System Driver” begin-
ning on page 41.
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Changing the Settings
Controller A1 PCMCIA – 3 Installing the Driver Software in Windows 2000 15
3.2 Changing the Settings
Once installation is completed, you can make changes to the
ISDN-Controller D-channel protocol and the multiple call
numbers. To do this, proceed as follows:
1. Proceed through “Start / Settings / Control Panel / Sys-
tem / ‘Hardware‘ page” and click the corresponding
buttong to open the Device Manager.
2. Click on the “+” in front of the “Network adapters” en-
try.
3. Then use the right-hand mouse button to click on the
“AVM ISDN-Controller FRITZ!Card-PCMCIA” entry.
4. Click on the “Properties” option and go to the “ISDN”
page.
5. On this index, select the D-channel protocol you want
(in Germany DSS1).
6. You can use the “Configure...” button to edit the multi-
ple call numbers for the NDIS WAN CAPI driver.
7. Confirm the settings by clicking “OK”.
The configuration of your controller A1 PCMCIA is then com-
plete.
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Uninstalling the Controller A1 PCMCIA
16 Controller A1 PCMCIA – 3 Installing the Driver Software in Windows 2000
3.3 Uninstalling the Controller A1 PCMCIA
To uninstall the AVM ISDN-Controller A1 PCMCIA from Win-
dows 2000, proceed as follows:
1. Use “Start / Settings / Control Panel / Add/Remove
Hardware” to start the Add/Remove Hardware Wizard.
To start the uninstallation process, click “Next”.
2. Select the “Uninstall/Unplug a device” option and click
“Next”.
3. Then select “Uninstall a device” and confirm with
“Next”.
4. In the following window, activate the “Show hidden de-
vices” checkbox. Highlight the “AVM ISDN-Controller
FRITZ!Card-PCMCIA” entry in this list and confirm with
“Next”.
The AVM NDIS WAN CAPI driver does not have to be se-
lected as it is automatically removed together with the
ISDN-Controller.
5. Confirm the security question by selecting the option
"Yes, I want to uninstall this device" and click “Next”.
6. Complete uninstallation by clicking “Finish”.
The AVM ISDN-Controller A1 PCMCIA is therefore uninstalled.
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Installing the Driver Software in Windows 98
Controller A1 PCMCIA – 4 Installing the Driver Software in Windows 98 17
4 Installing the Driver
Software in Windows 98
Specially developed driver software is supplied for use in Mi-
crosoft Windows 98. The driver architecture complies with
the Microsoft Win 32 Driver Model (WDM). The true 32-bit de-
vice driver (WDM) provides full support for all Microsoft Win-
dows 98 features.
The CAPI 2.0 supports both Windows applications as well as
applications running simultaneously in DOS boxes. For infor-
mation about CAPI , see the chapter “The Applications Inter-
face CAPI 2.0” beginning on page 37.
US only: In addition to the D-channel protocol, ISDN us-
ers in the USA must find out their SPID.
SPID stands for Service Profile IDentifier. A SPID is a number
assigned by your ISDN service provider to each subscriber in-
terface. SPIDs let the ISDN switch know which ISDN services
a given logical terminal (ISDN device) can access. This is par-
ticularly important for ISDN telephones.
AVM ISDN-Controller A1 PCMCIA installation in Windows 98
comprises two steps:
1. installing a new hardware component with automatic
recognition by the Windows 98 Hardware Wizard
2. installing the driver software
The individual steps are described in detail in the following
section.
4.1 Installing the New Hardware
Component
To install the AVM ISDN-Controller A1 PCMCIA, proceed as fol-
lows:
1. Restart your computer.
2. Insert the Installation CD-ROM.
a1pcm_e.book Seite 17 Mittwoch, 18. Juli 2001 11:22 11
Installing the Driver Software
18 Controller A1 PCMCIA – 4 Installing the Driver Software in Windows 98
3. Insert the AVM ISDN-Controller A1 PCMCIA in the
PCMCIA slot.
4. The “Add New Hardware Wizard” window appears. You
are asked to install a new device driver. Click on “Next”.
5. Highlight the “Search for the best driver for your device
(Recommended)” option and confirm by clicking“Next”.
6. Activate the “Specify a location:” option and specify
the path to your CD-ROM drive and the folder containing
the setup program for Windows 98:
<CD-ROM Drive>:\cardware\a1.pcm\
windows.98\<language>
7. Confirm by clicking “Next”.
8. The Windows 98 Hardware Wizard announces that it
has found a driver file for the “AVM ISDN-Controller A1
PCMCIA”. Click “Next”.
9. The driver software will now be copied to your comput-
er. Once copying has been completed, a message ap-
pears announcing that the software for the new hard-
ware device has been installed. Click on “Finish”.
4.2 Installing the Driver Software
1. Once you have installed the new hardware device, the
setup program's sign-on window appears. You can call
up the “Readme” file for Controller A1 PCMCIA from this
window. Click on “Continue”.
Press the “F1” key to display a Help text on any given
installation step.
2.
In the next window, specify the folder in which the AVM
ISDN-Controllers A1 PCMCIA driver software is to be in-
stalled and click on “Continue”
.
3. In the next window, specify the D-channel protocol
used by your ISDN line. Click on the appropriate proto-
col type and then click on “Continue”. The setup pro-
gram now copies all driver files to the specified folder.
a1pcm_e.book Seite 18 Mittwoch, 18. Juli 2001 11:22 11
Installing the Driver Software
Controller A1 PCMCIA – 4 Installing the Driver Software in Windows 98 19
US only: The next dialog asks you to enter your first
complete ISDN directory number (area code plus tele-
phone number) in the first input field. In the second
field, enter your first complete SPID.
In the following dialog box, enter your second complete
ISDN directory number and your second SPID. If you
have been assigned only one directory number and one
SPID, leave the input fields in this dialog blank and
click “Continue”.
4. At the end of the installation procedure, and informa-
tion window displaying the controller settings appears.
Click “Continue”.
The AVM ISDN-Controller A1 PCMCIA has therefore been in-
stalled in Windows 98.
The new “AVM” program group is created in the “Start / Pro-
grams” menu. The program group contains the “A1 PCMCIA
Readme”, “A1 PCMCIA Setup”, “A1 PCMCIA Test” programs
and “AVM Internet Homepage” (a link with the AVM's Inter-
net site).
US only: In addition to the above files, your AVM pro-
gram folder also contains the program A1 PCMCIA SPID Tool.
With this tool, you can change the Directory Number(s) and
SPID(s) for the ISDN-Controller. Restart Windows 98 to acti-
vate the changes.
Note that the “Startup” folder also contains the program
SPID Test. This test program runs automatically each time
Windows is started and the ISDN-Controller A1 PCMCIA is
loaded. SPID Test runs in the background, contacting the
ISDN switch and checking the validity of your SPIDs. If your
SPIDs are valid, no message is displayed; otherwise, a mes-
sage appears. If you want to change the SPIDs at this time,
select “Yes” in the message window. The program A1 PCMCIA
SPID Tool is opened. Enter the desired changes and restart
Windows.
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Starting Controller A1 PCMCIA Operation
20 Controller A1 PCMCIA – 4 Installing the Driver Software in Windows 98
4.3 Starting Controller A1 PCMCIA
Operation
Loading the Driver Software
If the AVM ISDN-Controller A1 PCMCIA is inserted in the slot,
the driver software for the controller is loaded automatically
when Windows 98 is started. It is unloaded automatically
when Windows 98 is closed.
Automatic loading occurs before programs in the “Startup”
program group are started. This means that CAPI applica-
tions may be included in the “Startup” folder without any
problems.
Thanks to the Plug and Play functionality of Windows 98, the
drivers are loaded automatically when the ISDN-Controller is
inserted into the slot.
Taking out the Controller
To remove the controller from the PCMCIA slot, proceed as
follows:
1. Click the PC card indicator in the task bar with the
mouse.
2. Click on the “Stop AVM ISDN-Controller A1 PCMCIA”
menu item.
3. A message appears stating that the card can be re-
moved from the slot. Confirm with “OK” and take the
card out of the slot.
4.4 Changing the Settings
Once installation is complete, you can make the following
changes to the Controller A1 PCMCIA settings:
l D-channel protocol (DSS1, ESS5, NI1)
l activating automatic data compression (CAPI SoftCom-
pression X75/V42bis)
From the “AVM” program group, call up the “A1 PCMCIA Set-
up” program and follow the instructions provided.
a1pcm_e.book Seite 20 Mittwoch, 18. Juli 2001 11:22 11
Uninstalling the Controller A1 PCMCIA
Controller A1 PCMCIA – 4 Installing the Driver Software in Windows 98 21
For more information on CAPI SoftCompression, see the
chapter “CAPI SoftCompression X75/V42bis” on page 43.
4.5 Uninstalling the Controller A1 PCMCIA
To uninstall the Controller A1 PCMCIA driver software from
Windows 98, proceed as follows:
1. Open the Windows 98 Control Panel (via “Start / Set-
tings”).
2. Double-click on the “Add/Remove Programs” symbol.
3. The list of installed software includes the AVM ISDN-
Controller A1 PCMCIA. Highlight this entry.
4. Click on the “Add/Remove...” button. The uninstallation
program is started.
5. The following window will show you the folder in which
the relevant driver software is located. Confirm with
“Continue”.
6. To complete uninstallation, you will be prompted to re-
start Windows 98 so that the changes take effect.
Once the computer is rebooted, controller A1 PCMCIA unin-
stallation will be complete.
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Installing the Driver Software in Windows 95
22 Controller A1 PCMCIA – 5 Installing the Driver Software in Windows 95
5 Installing the Driver
Software in Windows 95
Specially developed driver software is supplied for use in
Windows 95. This true 32-bit device driver (VxD) provides full
support for all features of Microsoft Windows 95.
The COMMON-ISDN-API (CAPI) 2.0 provided supports both
Windows applications and at the same time applications in
DOS boxes. For more information on CAPI, see the chapter
“The Applications Interface CAPI 2.0” beginning on page 37.
US only: In addition to the D-channel protocol, ISDN us-
ers in the USA must find out their SPID.
SPID stands for Service Profile IDentifier. A SPID is a number
assigned by your ISDN service provider to each subscriber in-
terface. SPIDs let the ISDN switch know which ISDN services
a given logical terminal (ISDN device) can access. This is par-
ticularly important for ISDN telephones.
AVM ISDN-Controller A1 PCMCIA installation in Windows 95
comprises two main steps:
1. installing a new hardware components with the Win-
dows 95 Hardware Wizard
2. installing the driver software
The individual steps are described in detail in the following
section.
5.1 Installing the New Hardware
Component
To install the AVM ISDN-Controller A1 PCMCIA, proceed as fol-
lows:
1. Restart your computer.
2. Insert the AVM ISDN-Controller A1 PCMCIA in the
PCMCIA slot.
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Installing the Driver Software
Controller A1 PCMCIA – 5 Installing the Driver Software in Windows 95 23
3. The Windows 95 Update Device Driver Wizard an-
nounces that an AVM ISDN-Controller is being installed.
A window appears recommending that you have Win-
dows search for an updated driver. Click “Next”.
4. The next window announces that no drivers were found.
Insert the installation CD into your CD-ROM drive. Click
the “Other Locations” button.
5. Enter the path to your CD-ROM drive and the directory
containing the setup program for Windows 95:
<CD-ROM-Laufwerk>:\cardware\a1.pcm\
windows.95\<language>
Click on “OK” and then “Continue”.
6. The message “Insert the diskette labeled ‘A1 PCMCIA In-
stallation Windows 95‘ appears”. Ignore this message
and click “OK”.
7. Th e “Copying files” window appears, followed by the er-
ror message: “The file ‘apcmbase.inf‘ could not be
found on AVM ISDN-Controller A1 PCMCIA Installation
Windows 95.”.
Click “Browse” and enter the path to the installation
files again.
8. Click “OK”. Now the files will be copied.
9. You will then be asked to reboot the computer to per-
manently set up the hardware.
5.2 Installing the Driver Software
1. Once you have installed the new hardware component,
the setup program’s sign-on window appears. From this
window, you can call up the “Readme” file for the con-
troller A1 PCMCIA. Click “Continue”.
Press the “F1” key to display a Help text on any instal-
lation step.
a1pcm_e.book Seite 23 Mittwoch, 18. Juli 2001 11:22 11
Installing the Driver Software
24 Controller A1 PCMCIA – 5 Installing the Driver Software in Windows 95
2. In the next window, specify the folder in which the AVM
ISDN-Controller A1 PCMCIA driver software is to be in-
stalled and click “Continue”.
3. In the next window, specify the D-channel protocol
used by your ISDN line.
Select the appropriate protocol type and click “Contin-
ue”. The setup program now copies all driver files to the
specified folder.
US only: The next dialog asks you to enter your first
complete ISDN directory number (area code plus tele-
phone number) in the first input field. In the second
field, enter your first complete SPID.
In the following dialog box, enter your second complete
ISDN directory number and your second SPID. If you
have been assigned only one directory number and one
SPID, leave the input fields in this dialog blank and
click “Continue”.
4. At the end of the installation procedure, a message box
displaying the controller settings appears. Click “OK”.
Installation of the AVM ISDN-Controller A1 PCMCIA in Win-
dows 95 is now concluded.
The “AVM” program group is created in the “Start / Program”
menu. The program group contains the “A1 PCMCIA Read-
me”, “A1 PCMCIA Setup”, “A1 PCMCIA Test” and “AVM Inter-
net Homepage” programs (a link to the AVM's Internet site).
US only: In addition to the above files, your AVM pro-
gram folder also contains the program A1 PCMCIA SPID Tool.
With this tool, you can change the Directory Number(s) and
SPID(s) for the ISDN-Controller. Restart Windows 95 to acti-
vate the changes.
Note that the “Startup” folder also contains the program
SPID Test. This test program runs automatically each time
Windows is started and the AVM ISDN-Controller A1 PCMCIA
is loaded. SPID Test runs in the background, contacting the
ISDN switch and checking the validity of your SPIDs. If your
SPIDs are valid, no message is displayed; otherwise, a mes-
sage appears. If you want to change the SPIDs at this time,
a1pcm_e.book Seite 24 Mittwoch, 18. Juli 2001 11:22 11
Starting Controller A1 PCMCIA Operation
Controller A1 PCMCIA – 5 Installing the Driver Software in Windows 95 25
select “Yes” in the message window. The program A1 PCMCIA
SPID Tool is opened. Enter the desired changes and restart
Windows.
5.3 Starting Controller A1 PCMCIA
Operation
Loading the Driver Software
If the AVM ISDN-Controller A1 PCMCIA is inserted into the
slot, the controller driver software is loaded automatically
when Windows 95 is started and unloaded automatically
when Windows 95 is closed.
Automatic loading occurs before programs in the “Startup”
program files are processed. This means that CAPI applica-
tions may included in the “Startup” folder without any prob-
lems.
Thanks to the Plug and Play functionality of Windows 95, the
drivers are loaded automatically when the ISDN-Controller is
inserted into the slot.
Removing the Controller
To remove the controller from the PCMCIA slot, proceed as
follows:
1. Click the PC card indicator in the task bar with the
mouse.
2. Click on the “Stop AVM ISDN-Controller A1 PCMCIA”
menu item.
3. A message appears stating that the card can be re-
moved from the slot. Click “OK” and remove the card
from the slot.
5.4 Changing the Settings
Once installation is complete, you can make the following
changes to the Controller A1 PCMCIA settings:
l D-channel protocol (DSS1, 1TR6, ESS5, NI1)
a1pcm_e.book Seite 25 Mittwoch, 18. Juli 2001 11:22 11
Uninstalling the Controller A1 PCMCIA
26 Controller A1 PCMCIA – 5 Installing the Driver Software in Windows 95
l
activating automatic data compression (CAPI SoftCom-
pression X75/V42bis)
From the “AVM” program group, call up the “A1 PCMCIA Set-
up” program and follow the instructions provided.
For more information on CAPI SoftCompression, see the
chapter “CAPI SoftCompression X75/V42bis” on page 43.
5.5 Uninstalling the Controller A1 PCMCIA
To uninstall the Controller A1 PCMCIA driver software from
Windows 95, proceed as follows:
1. Open the Windows 95 Control Panel (via “Start / Set-
tings”).
2. Double-click on the “Add/Remove Programs” symbol.
3. The list of installed software includes the AVM ISDN-
Controller A1 PCMCIA. Highlight this entry.
4. Click the “Add/Remove...” button. The uninstallation
program is started.
5. The following window shows the folder in which the as-
sociated driver software is located. Click on “Continue”.
6. To complete the uninstallation process, you will be
prompted to restart Windows 95 so that the changes
can take effect.
When the computer is restarted, uninstallation of the con-
troller A1 PCMCIA is concluded.
a1pcm_e.book Seite 26 Mittwoch, 18. Juli 2001 11:22 11
Installing the Driver Software in Windows NT
Controller A1 PCMCIA – 6 Installing the Driver Software in Windows NT 27
6 Installing the Driver
Software in Windows NT
Specially developed driver software is provided for use in Mi-
crosoft Windows NT. The COMMON-ISDN-API (CAPI) 2.0 pro-
vided supports both 16-bit and 32-bit applications. Applica-
tions in DOS boxes are not supported. However, with this
CAPI driver you can also use existing applications based on
CAPI 1.1. For more information about CAPI, see chapter “The
Applications Interface CAPI 2.0” beginning on page 37.
US only: In addition to the D-channel protocol, ISDN us-
ers in the USA must find out their SPID.
SPID stands for Service Profile IDentifier. A SPID is a number
assigned by your ISDN service provider to each subscriber in-
terface. SPIDs let the ISDN switch know which ISDN services
a given logical terminal (ISDN device) can access. This is par-
ticularly important for ISDN telephones.
6.1 Installing the Driver Software
Insert the controller A1 PCMCIA into the PCMCIA slot before
starting Windows NT! If you do not do this, a smooth AVM
ISDN-Controller A1 PCMCIA function is not guaranteed.
To install the driver software under Windows NT, proceed as
follows:
1. Insert the AVM ISDN-Controller A1 PCMCIA into your
computer's PCMCIA drive and restart Windows NT.
2. Insert the installation CD-ROM.
3. Open the Windows NT Start menu and select the “Run”
command. Enter the path to your CD-ROM drive and to
the setup program in the command line:
<CD-ROM Drive>:\cardware\a1.pcm\
windows.nt\<language>\setup.exe
Alternatively, you can search for the path using the
“Browse” button. Click “OK” to confirm your entry.
a1pcm_e.book Seite 27 Mittwoch, 18. Juli 2001 11:22 11
Installing the Driver Software
28 Controller A1 PCMCIA – 6 Installing the Driver Software in Windows NT
4. The setup program’s sign-on screen appears. Click
“Continue”.
Press the “F1” button to display a Help text on any giv-
en installation step.
5. In the next window, specify the folder in which the AVM
ISDN-Controller A1 PCMCIA driver software is to be in-
stalled and click “Continue”.
6. In the next window, select the interrupt and the I/O ad-
dress which the controller is to use. Only values not
used by other hardware components are available for
selection.
Click “Continue”.
7. Specify which D-channel protocol is used by your ISDN
line.
Click “Continue”.
US only: The next dialog asks you to enter your first
complete ISDN directory number (area code plus tele-
phone number) in the first input field. In the second
field, enter your first complete SPID.
In the following dialog box, enter your second complete
ISDN directory number and your second SPID. If you
have been assigned only one directory number and one
SPID, leave the input fields in this dialog blank and
click “Continue”.
The setup program now will copy all files to the speci-
fied folder.
8. Once installation has been completed successfully, a
message box with the controller settings appears. Click
“Continue”.
9. You will then prompted to restart your computer so that
the settings can take effect.
Installation of the AVM ISDN-Controller A1 PCMCIA in Win-
dows NT is then concluded.
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Starting Controller A1 PCMCIA Operation
Controller A1 PCMCIA – 6 Installing the Driver Software in Windows NT 29
The new “AVM” program group is now created in the “Start /
Programs” menu. The program group contains the “A1
PCMCIA Readme”, “A1 PCMCIA Setup”, “A1 PCMCIA Test”
and “AVM Internet Homepage” programs (a link to the AVM's
Internet site).
US only: In addition to the above files, your AVM pro-
gram folder also contains the program A1 PCMCIA SPID Tool.
With this tool, you can change the Directory Number(s) and
SPID(s) for the ISDN-Controller. Restart Windows NT to acti-
vate the changes.
Note that the “Startup” folder also contains the program
SPID Test. This test program runs automatically each time
Windows is started and the ISDN-Controller A1 PCMCIA is
loaded. SPID Test runs in the background, contacting the
ISDN switch and checking the validity of your SPIDs. If your
SPIDs are valid, no message is displayed; otherwise, a mes-
sage appears. If you want to change the SPIDs at this time,
select “Yes” in the message window. The program A1 PCMCIA
SPID Tool is opened. Enter the desired changes and restart
Windows.
6.2 Starting Controller A1 PCMCIA
Operation
Insert the ISDN-Controller into the computer’s PCMCIA slot
before starting the computer! This must be done so that the
driver software is loaded correctly.
Loading the Driver Software
The AVM ISDN-Controller A1 PCMCIA driver software is load-
ed automatically when Windows NT is started and unloaded
automatically when Windows NT is closed.
Automatic loading occurs before programs in the “Startup”
are started. This means that CAPI applications may be in-
cluded in the “Startup” folder without any problems.
a1pcm_e.book Seite 29 Mittwoch, 18. Juli 2001 11:22 11
Changing the Settings
30 Controller A1 PCMCIA – 6 Installing the Driver Software in Windows NT
6.3 Changing the Settings
Once installation is complete, you can make the following
changes to the Controller A1 PCMCIA settings:
l D-channel protocol (DSS1,1TR6, ESS5, NI1)
l I/O address
l interrupt
l activating automatic data compression (CAPI SoftCom-
pression X75/V42bis)
From the “AVM” program group, call up the “A1 PCMCIA Set-
up” program and follow the instructions provided.
For more information about CAPI SoftCompression, see
chapter “CAPI SoftCompression X75/V42bis” on page 43.
6.4 Uninstalling the Controller A1 PCMCIA
To uninstall the controller A1 PCMCIA driver software from
Windows NT, proceed as follows:
1. Open the Windows NT Control Panel (via “Start / Set-
tings”).
2. Double-click the “Add/Remove Programs” symbol.
3. The list of installed software includes the AVM ISDN-
Controller A1 PCMCIA. Highlight this entry.
4. Click on the “Add/Remove...” button. The uninstallation
program is started.
5. In the next window, select the controller which you wish
to uninstall and click on “Continue”.
6. The following window shows the folder in which the as-
sociated driver software is located. Again click on “Con-
tinue”.
7. To complete uninstallation, you will be prompted to re-
start Windows NT so that the changes can take effect.
When the computer is restarted, uninstallation of the con-
troller A1 PCMCIA is concluded.
a1pcm_e.book Seite 30 Mittwoch, 18. Juli 2001 11:22 11
Installing the Driver Software in Windows 3.x
Controller A1 PCMCIA – 7 Installing the Driver Software in Windows 3.x 31
7 Installing the Driver
Software in Windows 3.x
Specially developed driver software is provided for use in Mi-
crosoft Windows 3.x. This 32-bit device driver (VxD) exploits
the potential of Windows’ “Protected Mode”.
The CAPI provided supports both Windows applications and
applications and DOS boxes running at the same time.
You do not need to load a DOS-based CAPI before starting
Windows. If you wish to use DOS CAPI applications, use the
DOS box.
US only: In addition to the D-channel protocol, ISDN us-
ers in the USA must find out their SPID.
SPID stands for Service Profile IDentifier. A SPID is a number
assigned by your ISDN service provider to each subscriber in-
terface. SPIDs let the ISDN switch know which ISDN services
a given logical terminal (ISDN device) can access. This is par-
ticularly important for ISDN telephones.
7.1 Installing the Driver Software
To install, proceed as follows:
1. Start Windows 3.x.
2. Insert the installation CD in the CD-ROM drive.
3. Select the “Run” command from the “File” menu of the
Program Manager and enter the path to your CD-ROM
drive and to the setup program in the command line:
<CD-ROM Drive>:\cardware\a1.pcm\
windows.3xx\<language>\setup.exe
<Language>: Specify the folder with the driver software
for your country (“English” for European countries or
“USA”).
Alternatively, you can search for the path using the
“Browse” button.
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Installing the Driver Software
32 Controller A1 PCMCIA – 7 Installing the Driver Software in Windows 3.x
4. Start installation by clicking “OK”.
5. The message “Initialize Setup...” appears. After initial-
ization, the setup program's sign-on screen appears.
Click “Continue”.
Installation can be aborted at any time by clicking the
“Exit” button.
6. Specify the directory in which the driver software is to
be installed and click on “Continue”.
7. In the next window, specify which D-channel protocol is
used on your ISDN line and specify whether you want to
activate the automatic data compression function for
X.75 connections.
US only: The next dialog asks you to enter your first
complete ISDN directory number (area code plus tele-
phone number) in the first input field. In the second
field, enter your first complete SPID.
In the following dialog box, enter your second complete
ISDN directory number and your second SPID. If you
have been assigned only one directory number and one
SPID, leave the input fields in this dialog blank and
click “Continue”.
Click on “Continue”. The setup program will now copy
all files to the specified directory.
8. The next window contains a message informing you
that the computer must be restarted before the new set-
tings can be implemented. Restart your computer.
Installation of the AVM ISDN-Controller A1 PCMCIA in Win-
dows 3.x is then concluded.
The Program Manager now includes a new program group
called “AVM”. This group contains the icons “A1 PCMCIA
Readme” and “A1 PCMCIA Setup”.
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Starting Controller A1 PCMCIA Operation
Controller A1 PCMCIA – 7 Installing the Driver Software in Windows 3.x 33
7.2 Starting Controller A1 PCMCIA
Operation
Insert the ISDN-Controller into the computer’s PCMCIA slot
before starting the computer! This must be done so that the
driver software can be loaded correctly.
Insert the controller A1 PCMCIA into the PCMCIA slot and
start your computer. The AVM ISDN-Controller A1 PCMCIA
driver software is loaded automatically when Windows 3.x is
started and unloaded automatically when Windows 3.x is
closed.
Automatic loading occurs before programs in the "Startup"
program group are started. This means that CAPI applica-
tions may be included in the “Startup” folder without any
problems.
Starting Operation Manually
When the driver software was installed, the following com-
mand
A1enable -h
was entered in the AUTOEXEC.BAT file. This command acti-
vates the AVM ISDN-Controller A1 PCMCIA in the PCMCIA slot.
Once the AVM ISDN-Controller A1 PCMCIA has been inserted
into the PCMCIA slot, this command may be entered manu-
ally at the DOS prompt in order to start the card.
Operating the Controller A1 PCMCIA without
Card and Socket Services
The AVM ISDN-Controller A1 PCMCIA can be operated with or
without card and socket services. For details, please refer to
the following section.
Note that operating the controller without card and socket
services, requires an Intel-compatible PC card interface con-
troller (PCIC). Also, without these services, the controller is
set to a fixed I/O address of 140. Ensure that this value is not
already assigned to other hardware.
a1pcm_e.book Seite 33 Mittwoch, 18. Juli 2001 11:22 11
Card and Socket Services
34 Controller A1 PCMCIA – 7 Installing the Driver Software in Windows 3.x
7.3 Card and Socket Services
Purpose and Functions
Laptops with a PCMCIA slot generally are delivered with card
and socket services included. Since the PCMCIA slot func-
tions as a hardware extension of the computer, card and
socket services are necessary to integrate the PC card into
the computer’s structure and information processing.
Socket Services
Socket services are hardware drivers which make the con-
nection between the computer’s software system, the BIOS,
and the PCMCIA slot. Through these services, the computer
recognizes how many PCMCIA slots are available and which
are assigned. Socket services regulate access to the PCMCIA
slot and the controllers inserted there. To ensure correct
functioning, socket services must be set to your computer’s
BIOS version and to the controller chip located in the ISDN-
Controller. The socket services are provided by the manufac-
turer of your computer.
Under no circumstances should the socket services provided
be replaced with driver software from another manufacturer.
Card Services
Card services are software drivers. They represent the inter-
face between the hardware drivers and the applications
which access them. These applications include Help pro-
grams, application programs or device drivers. Card services
automatically assign operating resources like memory width
and program interrupt levels to the PC cards registered by
socket services. When a PC card is removed from the system,
the resources it was assigned are given back to the operating
system. In this sense, card services create the connection
between the PC card and the socket services. When using
the AVM ISDN-Controller A1 PCMCIA, for example card servic-
es determine under which I/O address and with which inter-
rupt the PCMCIA card is controlled by the computer.
a1pcm_e.book Seite 34 Mittwoch, 18. Juli 2001 11:22 11
Operating the Controller A1 PCMCIA without Card and Socket Services
Controller A1 PCMCIA – 7 Installing the Driver Software in Windows 3.x 35
Operating systems today always include their own card and
socket services. Only use these services to avoid the neces-
sity of installing card and socket services from other manu-
facturers.
If no card and socket services are installed on your laptop,
contact the manufacturer of your computer and request their
delivery.
If your computer’s manufacturer is unable to deliver card and
socket services for Windows 3.x, the supplied driver software
is defective or the PC card is to be activated without card and
socket services, you have the option of programming the
hardware of your PCMCIA slot directly. To program the slot,
use an enabler to connect the PC card and your computer.
The enabler is a kind of driver software which accesses the
PCMCIA slot directly. This option is only available if your
computer’s PC Card Interface Controller (PCIC) is Intel-com-
patible and if the I/O address 140 and the interrupt 10 are
available for the AVM ISDN-Controller A1 PCMCIA. The disad-
vantage of this method is that it usually means that no other
plug-in cards can be used.
Operating the Controller A1 PCMCIA without
Card and Socket Services
The controller A1 PCMCIA can also be operated without card
and socket services. The following conditions must however
be satisfied:
l the PC Card Interface Controller (PCIC) in your computer
must be Intel-compatible,
l the I/O address 140 and the interrupt 10 must be avail-
able in your computer,
l the hardware must have been installed correctly.
a1pcm_e.book Seite 35 Mittwoch, 18. Juli 2001 11:22 11
Changing the Settings
36 Controller A1 PCMCIA – 7 Installing the Driver Software in Windows 3.x
7.4 Changing the Settings
After installation is concluded, you can make changes to the
controller A1 PCMCIA settings.
Changing the Interrupt
Use the “A1 PCMCIA Setup” program from the “AVM” pro-
gram group to change the controller's interrupt. Then restart
your computer to implement any changes made here.
Changing the D-channel Protocol and
Automatic Data Compression
To change the D-channel protocol and to activate or deacti-
vate the automatic data compression function in accordance
with standard V.42bis, again run the SETUP.EXE setup pro-
gram and change the settings as desired. Then restart your
computer to implement any changes made here.
US only: Changing SPID or Directory No. after
Installation
Has your SPID or ISDN directory number changed? To change
the ISDN directory number or the SPID for the AVM ISDN-Con-
troller A1, run the installation program again and enter the
new number and SPID.
7.5 Uninstalling the Controller A1 PCMCIA
To uninstall the AVM ISDN-Controller A1 PCMCIA driver soft-
ware, call up the setup program from the installation CD.
The setup returns the message that an installed controller
was found. Activate the “Uninstallation” option and follow
the instructions on the screen. After uninstallation is com-
plete, remember to delete the “a1enable.exe” program entry
from the AUTOEXEC.BAT file.
a1pcm_e.book Seite 36 Mittwoch, 18. Juli 2001 11:22 11
The AVM System Architecture
Controller A1 PCMCIA – 8 The AVM System Architecture 37
8 The AVM System
Architecture
This chapter will provide you with information about the CAPI
2.0 ISDN interface, the IDM architecture, the AVM system
driver supplied and special CAPI features of the AVM ISDN-
Controller A1 PCMCIA.
8.1 The Applications Interface CAPI 2.0
Once the AVM ISDN-Controller A1 PCMCIA has been installed,
the CAPI 2.0 ISDN interface is available in the computer. All
ISDN features can therefore be used.
What Is CAPI?
COMMON-ISDN-API (CAPI) is a standardized software inter-
face that provides applications with access to ISDN-Control-
lers on basic-rate and primary-rate lines. Applications that
build on this standard interface use uniform mechanisms for
communication over ISDN connections, and thus do not
need to adapt to the peculiarities of particular manufactur-
ers’ hardware. This means that such applications are also
unaffected by future extensions or hardware modifications.
CAPI makes such changes transparent to the application.
ISDN hardware can vice versa be used with a wide range of
applications.
CAPI contains an abstract definition of ISDN services which
is independent of the underlying telecommunications net-
works or the adapter cards used to connect computers to
ISDN. The specification provides an interface that is easy for
application programmers to use, and thus offers uniform ac-
cess to various ISDN services, such as data, voice and fax
transmission, videoconferencing and telephony.
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Benefits of CAPI
38 Controller A1 PCMCIA – 8 The AVM System Architecture
Benefits of CAPI
CAPI has involved into an internationally recognized stand-
ard. Key in this development have been the numerous ad-
vantages offered by this uniform interface: independence
from specific manufacturers and therefore high investment
security, a wide range of compatible applications for all
kinds of operating systems and ISDN protocols, etc. ISDN
(Integrated Services Digital Network) is becoming attractive
for an increasing number of companies since it affords fast
and reliable transfer of information in many different forms.
CAPI 2.0 has more than eleven years of experience behind it
on the expanding ISDN market. It contains all the advan-
tages of an open interface and covers most ISDN features.
Since the CAPI application interface handles most ISDN sub-
scriber interface control functions, these no longer have to
be programmed. This simplifies the development of ISDN ap-
plications. Furthermore, applications no longer have to be
tailored to national or manufacturer-specific systems so that
a greater variety of applications is available.
For more information about the CAPI application interface,
see the following Internet site:
http://www.capi.org
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Features of CAPI
Controller A1 PCMCIA – 8 The AVM System Architecture 39
Features of CAPI
CAPI offers a number of important features:
l Support for basic call functions such as call set-up and
clear-down.
l Support for multiple B-channels for data and/or voice
connections
l Support for multiple logical connections for data trans-
mission within a single physical channel
l Selection of specific services and protocols for dialing
and answering incoming calls
l Transparent interface for protocols above OSI layer 3
l Support for one or several BRIs and PRIs through one or
several ISDN-Controllers
l Support for multiple concurrent applications
l Message definitions independent of operating systems
l A message-passing mechanism tailored to specific op-
erating systems for optimum system integration
l An asynchronous, event-driven mechanism for high
throughput
a1pcm_e.book Seite 39 Mittwoch, 18. Juli 2001 11:22 11
IDM Architecture
40 Controller A1 PCMCIA – 8 The AVM System Architecture
8.2 IDM Architecture
The ISDN Driver Model (ISDN Driver Model – IDM) illustrated
below, integrates ISDN into the Microsoft family of operating
systems.
IDM architecture
The ISDN Driver Model provides the framework for all driver
components of AVM ISDN products. This model describes
the integration of all ISDN services and their utilization by
the application. The driver model also defines the transpar-
ent integration of ISDN hardware resources in the operating
system.
An important element of IDM is the bonding of existing com-
munication components like RAS to the CAPI-based ISDN so-
lutions. This is achieved using middleware like the AVM ISDN
CAPI Port driver or the AVM NDIS WAN CAPI driver.
The IDM architecture allows for the parallel use of CAPI, mo-
dem and network application functions in ISDN. A particular-
ly important feature is the option of defining and activating
additional functions, for example, integrated data compres-
sion in accordance with V.42bis and Fax G3 service.
CAPI 2.0
ISDN Application
Microsoft Application
NDIS TAPI
Layer 1 / S
o
Data Channel: X.75, HDLC transparent,
V.110, V.120, T90, ISO 8208 (X.25)
Signalling: DSS1, NI-1, 5ESS
TAPI
Services
NDIS/
WAN
CAPI-
Port
A
P
P
L
I
C
A
T
I
O
N
I
D
M
a1pcm_e.book Seite 40 Mittwoch, 18. Juli 2001 11:22 11
The AVM System Driver
Controller A1 PCMCIA – 8 The AVM System Architecture 41
8.3 The AVM System Driver
AVM provides two system drivers for Windows, with similar
functions: the AVM ISDN CAPI port driver and AVM NDIS WAN
CAPI driver. Both drivers are activated by the Dial-Up Net-
work but use different mechanisms and interfaces and/or
protocols in the operating system. The same rates of transfer
are attained for data communication with both drivers.
The ISDN CAPI port driver and NDIS WAN CAPI driver can if
necessary be installed in parallel on a computer.
The AVM system driver allows you to use communication
programs such as the Windows Dial-Up Network which do
not provide any CAPI support in parallel to ISDN software
based on CAPI.
The third AVM system driver, the AVM ISDN TAPI services for
CAPI, allows telephony applications to be used with the AVM
ISDN-Controller A1 PCMCIA in the Windows 2000, Windows
98 and Windows NT operating systems.
You will find the AVM system driver on the installation CD-
ROM in the folder PROGRAMS\<SYSTEM DRIVER>\<SYSTEM
DRIVER.OPERATING SYSTEM>\<LANGUAGE>. Alternatively, you
can download the driver from the AVM Data Call Center or
from the AVM FTP server on the Internet.
For a precise description of the drivers functions, please re-
fer to the Help file in the appropriate folder. This also con-
tains detailed installation instructions.
AVM ISDN CAPI Port Driver
The AVM ISDN CAPI port driver allows you to use the AVM
ISDN-Controller A1 PCMCIA like an analog modem.
When using the AVM ISDN CAPI port driver, programs which
are expecting an analog modem can use the ISDN interface.
The wide range of Windows communication options can
therefore be used with the controller A1 PCMCIA.
The AVM ISDN CAPI port driver creates several virtual mo-
dems in your PC. The various modems are pre-configured for
different types of connection. You can, for example, use vir-
a1pcm_e.book Seite 41 Mittwoch, 18. Juli 2001 11:22 11
AVM NDIS WAN CAPI Driver
42 Controller A1 PCMCIA – 8 The AVM System Architecture
tual modems to establish connections with the Internet and
mailboxes or to create RAS links (Remote Access Service)
with other PCs via ISDN.
AVM NDIS WAN CAPI Driver
The AVM NDIS WAN CAPI driver for Windows makes RAS us-
age and dialing into Internet providers via ISDN possible.
NDIS (Network Device Interface Specification) is a standard
for connecting network adapters (hardware) to network pro-
tocols (software). NDIS WAN is a Microsoft extension of this
standard for Wide Area Networking (WAN). The AVM NDIS
WAN CAPI driver therefore allows the AVM ISDN-Controller A1
PCMCIA to be used as a network card, whereby the controller
A1 PCMCIA is activated via the CAPI 2.0 application interface.
Unlike the AVM ISDN CAPI port driver, the AVM NDIS WAN
CAPI driver cannot be controlled by AT commands, but is per-
manently configured to the universal connection standards
(“HDLC” and “PPP over ISDN”).
AVM ISDN TAPI services for CAPI
The AVM ISDN TAPI services for CAPI are drivers which can be
used universally for TAPI applications with AVM ISDN-Con-
trollers in Windows.
TAPI (Telephony Application Programming Interface) is a Mi-
crosoft telephony interface with which telephony applica-
tions can be controlled from Windows. With the help of AVM
ISDN TAPI services for CAPI, telephone calls can be initiated
or voice mail systems controlled. For example, the “Phone
Dialer” integrated in Windows can be used to establish con-
nections with analog or ISDN telephones. The conversation
is then conducted via a sound card and a headset or via loud
speaker and microphone. When working with suitable TAPI
applications, a number of other features can be used, for ex-
ample directly dialing business partners from programs such
as Microsoft Outlook 98.
When combining AVM ISDN-Controllers and the AVM ISDN
TAPI services for CAPI, TAPI applications can be used which
are based on the Microsoft standard TAPI 2.1 or higher.
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CAPI SoftCompression X75/V42bis
Controller A1 PCMCIA – 8 The AVM System Architecture 43
8.4 CAPI SoftCompression X75/V42bis
The CAPI SoftCompression X75/V42bis is a feature of the
controller’s A1 PCMCIA driver software. Data compression for
X.75 connections in accordance with V.42bis significantly re-
duces connection times and costs by increasing transmis-
sion rates.
When the driver software is installed, CAPI SoftCompression
X75/V42bis is available by default. CAPI applications which
support the V.42bis standard can negotiate data compres-
sion with the remote site for the duration of data transmis-
sion.
When using older ISDN applications which do not support
data compression, you have the option of switching on data
compression directly in the AVM ISDN-Controller A1 PCMCIA
driver software. Regardless of the CAPI application, this data
compression is enabled for all ISDN connections and for all
X.75 connections. The program will attempt to negotiate data
compression in accordance with V.42bis with the remote
site. If the remote partner does not perform data compres-
sion, data will be transmitted without compression. This pro-
cedure runs in the background and cannot be seen by the us-
er.
Once the driver software has been installed, V.42 data com-
pression can be activated in Windows 98/95 and Windows
NT using the “A1 PCMCIA Setup” program. In Windows 3.x,
you have the option of activating data compression during
the installation routine.
If your PC does not meet the hardware requirements or if un-
expected problems arise when exchanging data with remote
sites without V.42bis capability, it is advisable to deactivate
data compression in both the driver and application.
If problems in establishing contacts arise, deactivate data
compression.
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CAPI SoftFax
44 Controller A1 PCMCIA – 8 The AVM System Architecture
8.5 CAPI SoftFax
The CAPI SoftFax allows faxes to be simultaneously sent and
received on two B-channels at up to 14,400 bit/s. The con-
troller A1 PCMCIA signals like a Group 3 fax machine.
The following fax protocols are supported:
l V.17 (14,400 bit/s)
l G3 Annex A (colored faxes)
8.6 CAPI SoftModem
The CAPI SoftModem allows connections to be established
to analog remote partners connected to the telephone net-
work by modem. Data connections of up 14,400 bit/s can be
operated on the basis of this modem emulation.
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Technical Data and Features
Controller A1 PCMCIA – 9 Technical Data and Features 45
9 Technical Data and Features
This chapter presents the technical data and features of the
AVM ISDN-Controller A1 PCMCIA.
9.1 Technical Data
l ISDN PCMCIA PC part in Type II form, height 5 mm
l Installation of I/O address and interrupt (2-15) per soft-
ware
l Loadable D-channel protocols: DSS1, 1TR6, ESS5, NI1
l Layer 2 B-channel protocols: X.75, HDLC transparent,
V.110, V.120 and V.29
l Layer 3 B-channel protocols: transparent, X.25,
ISO 8208, T.70, T.90, T.30 and V.32bis
l CAPI 2.0 as the programming interface (including sup-
port for CAPI 1.1 applications in Windows 2000, Win-
dows 98, Windows 95, Windows NT and Windows 3.x)
l Can be run with operating systems: Windows 2000,
Windows 98, Windows 95, Windows NT and Windows
3.x
l EMC tested in accordance with EN41003, VDE 0878
l Security tested in accordance with IEC 950, EN 41003,
EN 60950, VDE 0804, VDE 0805
l CE certification 0170 X
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Features
46 Controller A1 PCMCIA – 9 Technical Data and Features
9.2 Features
l ISDN card, credit-card sized
l Unrestricted use in all PCs with PCMCIA slot, such as
laptops, notebooks and subnotebooks
l Simple handling thanks to Plug & Play
l Automatic configuration of hardware settings (Plug and
Play)
l S
0
interface for ISDN basic access and extensions
l Integrated Electronic Line Interface
l Data transfer rates of 2 x 64,000 bit/s and 1 x 16,000
bit/s
l Support for data and voice applications on two chan-
nels simultaneously
l ISDN application interface CAPI 2.0; implementation in
accordance with the ISDN Driver Model (IDM)
l Driver software can be loaded for D-channel protocol
(DSS1,1TR6, ESS5, NI1)
l Also available: fax polling, DTMF, support for CAPI 1.1
applications and CAPI SoftFax G3, SoftCompression
V42bis and SoftModem V32bis in accordance with the
ISDN Driver Model (IDM)
l Protocol software for layers 1, 2 and 3, B-channels X.75,
transparent, T.70NL, T.90, X.25, V.110, V.120
l Package includes driver software, diagnostic programs,
programming samples, data transfer programs
Connect32 and Connect2, terminal program and addi-
tional programs
l Comprehensive application software available
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Troubleshooting
Controller A1 PCMCIA – 10 Troubleshooting 47
10 Troubleshooting
This chapter describes general malfunctions, specific error
messages and offers tips on correcting such errors. The error
messages are sorted by the various operating systems under
which the AVM ISDN-Controller A1 PCMCIA can be run.
10.1 General Malfunctions
The AVM ISDN-Controller A1 PCMCIA is not detected or not
initialized.
l Have you installed new hardware or changed the confi-
guration of the existing hardware?
If so, check for any conflicts in the assignment of PC re-
sources (interrupt, I/O address). To do this, you can e.g.
use the MSD.EXE program. In Windows 95/98, used the
Device Manager (“Start / Settings / Control Panel / Sys-
tem”) and in Windows NT, use the “Windows NT diagno-
sis” program from the “Administration” program group.
l Have you made any changes to the computer’s BIOS
setup?
l Have you changed the configuration of your computer
(e.g. boot menus, memory manager, etc.)?
You cannot establish an ISDN connection.
If you cannot establish a connection, despite correct installa-
tion of the AVM ISDN-Controller A1 PCMCIA, check the follow-
ing points:
l Is the ISDN-Controller inserted firmly in the computer’s
PCMCIA slot?
l Is the ISDN connecting cable plugged firmly into the
AVM ISDN-Controller? Is the cable connected with an
ISDN socket?
l Check whether your ISDN socket is functioning proper-
ly, e.g. by connecting an ISDN telephone.
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General Malfunctions
48 Controller A1 PCMCIA – 10 Troubleshooting
l
Is the network terminator (NT) installed correctly? Some
network terminators must be connected to the power
supply system.
l When installing the application software to an exten-
sion, did you remember to include the prefix for exter-
nal dialing (usually “0”)?
l Are all required services (data transmission) available
and enabled on your extension?
l Have you configured the correct D-channel protocol for
your ISDN line?
Problems during controller A1 PCMCIA operations:
Should problems occur during controller A1 PCMCIA opera-
tion, start the “A1 PCMCIA Test” program located in the
“AVM” program group or in the installation directory of the
driver software. This test program checks the functionality of
individual hardware components of the controller A1 PCMCIA
and returns corresponding messages.
If the ISDN-Controller test using “A1 PCMCIA Test” confirms
that the hardware is functioning properly, establish a test
connection to the AVM Data Call Center. You can, for exam-
ple, use the “Connect32” program included in the AVM ISDN-
Tools. The number of the ADC is: +49 (0) 30 / 39 98 43 00.
After running the “A1 PCMCIA Test” program, CAPI is no
longer available (error message: COMMON-ISDN-API
Version 2.0 is not installed).
Load the AVM ISDN-Controller A1 PCMCIA again by restarting
your computer.
Connections to analog dial-in ports using “Connect32” or
“FRITZ!com”.
Your AVM ISDN-Controller can establish connections to ISDN
terminal equipment. In Windows, connections can also be
established to analog terminal equipment, e.g. G3 fax ma-
chines or modems. Check the settings in your applications.
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Error Messages
Controller A1 PCMCIA – 10 Troubleshooting 49
No line charge information is displayed.
The AVM ISDN-Controller A1 PCMCIA drivers provide for the
display of telephone charges incurred by CAPI-based appli-
cations. This feature is only available if the transmission of
charge information during a connection has been enabled by
your ISDN service provider. This presently has to be under-
taken individually for each B-channel (subject to fee).
10.2 Error Messages
Error Messages in Windows 2000
Problem when re-installing a AVM IDSN-Controller (Code
10/22 as entry in the Device Manager)
Cause: The ISDN-Controller has been removed from the PC
but not fully uninstalled.
Solution: Uninstall all AVM ISDN-Controllers, as is described
in the chapter “Uninstalling the Controller A1 PCMCIA” on
page 16. Remember to activate the “Show hidden devices”
checkbox.
Upgrading from Windows NT 4.0 to Windows 2000
Before you upgrade your PC from Windows NT 4.0 to Win-
dows 2000, the ISDN-Controller must be uninstalled and re-
moved. Once the PC has been updated, the ISDN-Controller
is fitted again, installed and configured as described.
All other error and problem scenarios
Please refer to the Microsoft Windows 2000 documentation.
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Error Messages in Windows 98
50 Controller A1 PCMCIA – 10 Troubleshooting
Error Messages in Windows 98
In Windows 98, no error messages are returned directly by
the operating system. Thus error conditions are not visible
until an application has been opened. Possible error mes-
sages include “CAPI not installed” and “Error 680: no dial
tone”, a message from the Windows Dial-Up Network.
Possible solution: Check the controller A1 PCMCIA configura-
tions in the Windows 98 Device Manager. The Device Manag-
er is located under “Start / Settings / Control Panel / Sys-
tem”. The entry “AVM ISDN-Controller” displays all ISDN-
Controllers installed. Double-click on an ISDN-Controller A1
PCMCIA entry to view the properties of the device. The page
lists all resources currently assigned in the system including
I/O addresses and interrupts. Any resource conflicts in the
system will also be displayed. Should any conflicts exist,
adapt the controller A1 PCMCIA configuration accordingly.
Error messages in Windows 95
Error message: “No Controller-xx with the configured I/O
address <xxx> found.”
Insert the ISDN-Controller into the PCMCIA slot and restart
your computer.
Error message: “The system cannot provide an interrupt.”
Possible cause: All interrupts are assigned.
Solution: Uninstall one of your devices to provide the con-
troller with an interrupt.
Error message: “...at least one application/user task is still
logged on.”
Possible cause: You tried to uninstall the AVM ISDN-Control-
ler A1 PCMCIA while an application (e.g. data transfer or fax
software) was still using the controller.
Solution: Close all active applications which use the control-
ler A1 PCMCIA. You can then the uninstall the controller.
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Error Messages in Windows NT
Controller A1 PCMCIA – 10 Troubleshooting 51
Error message: “CAPI.DLL, CAPI20.DLL or CAPI2032.DLL not
found.”
Possible cause: The DLL files have been renamed or removed
from the WINDOWS\SYSTEM directory.
Solution: Perform a complete new installation of the AVM
ISDN-Controller A1 PCMCIA to replace the missing files.
Error message: “Incorrect CAPI driver loaded.”
Possible cause: The PC tried to use a non-AVM CAPI with the
AVM ISDN-Controller A1 PCMCIA.
Solution: Repeat the driver software installation for the AVM
ISDN-Controller A1 PCMCIA.
Error message: “Active and passive controllers cannot be
operated simultaneously.”
Possible cause: You attempted to install another passive or
an active controller (e.g. B1 PCMCIA) in the same system as
your (passive) AVM ISDN-Controller A1 PCMCIA.
Solution: Simultaneous operation of multiple passive ISDN-
Controllers or simultaneous operation of active and passive
ISDN-Controllers is not possible.
Error Messages in Windows NT
Error message: “Controller-xx with I/O address <xxx> not
found.”
Solution: Insert the controller A1 PCMCIA into the PCMCIA
slot and restart your computer.
Error message: “Error during installation. Interrupt <xx>
cannot be used.”
Possible cause: The AVM ISDN-Controller A1 PCMCIA and an-
other hardware component (e.g. sound card) are configured
to the same interrupt.
Solution: Check which interrupts are available in your com-
puter, using the “Windows NT Diagnostics” program
(IRQ/Port Status). Then start the “A1 PCMCIA Setup” program
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Error Messages in Windows 3.x
52 Controller A1 PCMCIA – 10 Troubleshooting
from the “AVM” program group and change the interrupt set-
ting. Windows NT must be restarted to implement the new
settings.
Error message: “ISDN-Controller PCMCIA not found.”
Solution: Check whether the controller A1 PCMCIA was in-
serted correctly in the PCMCIA slot. If necessary, conduct the
controller setup program again. Note the sequence of steps
in the installation routine. See the chapter “Installing the
Driver Software in Windows NT” beginning on page 27.
Error Messages in Windows 3.x
Error message: “Controller-xx with I/O address <xxx> not
found.”
Solution: Insert the controller A1 PCMCIA into the PCMCIA
slot and restart your computer.
Error message: “Error in the configuration file. Incorrect A1
card type.”
Possible cause: You attempted to install another passive or
an active controller (e.g. B1 PCMCIA) in the same system as
your (passive) AVM ISDN-Controller A1 PCMCIA.
Solution: Simultaneous operation of multiple passive ISDN-
Controllers or simultaneous operation of active and passive
ISDN-Controllers is not possible.
Error message: “Interrupt <xx> not available.”
Possible cause: The AVM ISDN-Controller A1 PCMCIA and an-
other hardware component (e.g. sound card) are set to the
same interrupt.
Solution: Check which interrupts (IRQ) are available in your
computer, for example using the MSD.EXE program (Win-
dows directory). Then start the “A1 PCMCIA Setup” program
from the “AVM” program group and set another interrupt for
the controller A1 PCMCIA. Windows must be restarted in or-
der to implement configuration changes.
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Error Messages in Windows 3.x
Controller A1 PCMCIA – 10 Troubleshooting 53
Error message: “Error during installation. Internal error:
ISDN driver not loaded.”
Possible cause: The driver file A1CBASE.386 has been delet-
ed or the corresponding entry in the SYSTEM.INI file is miss-
ing.
Solution: Conduct the setup program SETUP.EXE from the in-
stallation CD again.
Error: The “A1 PCMCIA Test” test program is not executed in
Windows.
Possible cause: The test program was executed while driver
software (CAPI) was loaded.
Solution: Close Windows and execute the test program un-
der MS DOS.
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Technical Assistance from AVM Support
54 Controller A1 PCMCIA – 11 Technical Assistance from AVM Support
11 Technical Assistance from
AVM Support
AVM provides you with numerous source of information
which you can use during your daily work with the controller
A1 PCMCIA. AVM also provides you with free of charge new
drivers for your AVM ISDN-Controller A1 PCMCIA and software
updates. These can be obtained by the Internet or from the
AVM Data Call Center. For direct assistance, AVM offers Sup-
port, which helps when problems arise during installation
and the first steps of operation with controller A1 PCMCIA.
11.1 Sources of Information and Updates
You will find information about the AVM ISDN-Controller A1
PCMCIA from the following:
Manual for A1 PCMCIA
A printed version of the manual is provided with the AVM IS-
DN-Controller A1 PCMCIA.
A1 PCMCIA Readme
You will find up-to-date information not available in the
printed version of the manual in the “A1 PCMCIA Readme”
file in the “AVM” program group.
Internet
AVM provides detailed information and free of charge up-
dates on the Internet. Go to www.avm.de/en.
l Under “Products”, you will find detailed information
about all AVM products as well as announcements re-
garding new products and product versions.
l Through “Service”, you will come to the FAQs (Frequent-
ly Asked Questions), a collection of answers to the most
frequently asked questions. You can search for specific
assistance here.
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Assistance from AVM Support
Controller A1 PCMCIA – 11 Technical Assistance from AVM Support 55
l
From “Service”, you can also download the most up-to-
date drive software for AVM ISDN-Controller A1 PCMCIA.
The AVM Data Call Center (ADC) contains all programs and
drivers which can also be downloaded from the AVM Internet
site. You can call the ADC using FRITZ!data (IDtrans protocol)
on: + 49 (0) 30 / 39 98 43 00.
11.2 Assistance from AVM Support
Please read the information sources described above before
calling the support team.
If the tips provided above have not succeeded in resolving
your problem, please contact AVM Support for additional
technical assistance.
AVM Support can be reached by e-mail or telephone.
Support by E-mail
You can send a support inquiry to AVM by e-mail. Please use
the e-mail form for this. You will find the form on the Internet
under
http://www.avm.de/support/english
Fill out the form and send it to AVM Support by using your
mouse to click on the “Send” button.
Support by Fax
If you do not have Internet access, you can reach AVM Sup-
port by fax under the number
+ 49 (0)30/ 39 00 42 66
Please supply the following information with your support in-
quiry:
l For which AVM ISDN-Controller are you requesting sup-
port?
l Include the version number and build of the driver
used. You will find this information in the “A1 Readme”
file in the “AVM” program group.
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Support by Telephone
56 Controller A1 PCMCIA – 11 Technical Assistance from AVM Support
l
Which type of D-channel protocol is used on your ISDN
line?
l Is your ISDN-Controller connected directly to the ISDN
socket of an ISDN line or do you work from an extension
(“Private Branch Exchange”)?
l In which operating system is the AVM ISDN-Controller
A1 PCMCIA installed?
l Please note the exact wording of any error messages re-
turned.
l Provide as detailed an error description as possible:
when the error occurs, what programs are active, etc.
Please also note and respond to the following to assist in re-
solving your problem:
l Is the error reproducible?
l Do you receive error messages when you perform the
“A1 PCMCIA Test” program from the “AVM” program
group?
If so, which error messages are returned?
l Can you establish a data connection to the AVM Call
Center (ADC) with your AVM ISDN-Controller A1 PCMCIA?
A connection to the ADC can be established with the
“Connect”, “Connect32” programs included with deliv-
ery or with “FRITZ!data”. Use the IDtrans transmission
protocol and the number + 49 (0)30 / 39 98 43 00.
If such a connection is not successful, what error mes-
sage do you receive?
l Please supply an exact description of your computer
and peripheral equipment including: computer type,
sound card, resources used (I/O addresses and inter-
rupts used) and other components installed.
a1pcm_e.book Seite 56 Mittwoch, 18. Juli 2001 11:22 11
Controller A1 PCMCIA – Index 57
Index
A
AVM Data Call Center (ADC) 55
AVM ISDN CAPI port driver 41
AVM ISDN TAPI services for CAPI 42
AVM ISDN-Tools 10
AVM NDIS WAN CAPI driver 42
AVM on the Internet 54
AVM Support 54
AVM system driver 41
C
CAPI SoftCompression X75/V42bis 43
CAPI SoftFax 44
CAPI SoftModem 44
COMMON-ISDN-API (CAPI) 37
E
Error messages in
Windows 2000
49
Windows 3.x 52
Windows 95 50
Windows 98 50
Windows NT 51
Errors, general 47
F
Fax protocols 44
Features
Controller A1 PCMCIA
46
H
Hardware installation 12
I
IDM (ISDN Driver Model) 40
Installing the driver software in
Windows 2000
13
Windows 3.x 31
Windows 95 22
Windows 98 17
Windows NT 27
P
Package contents 10
S
Sources of information 54
Support by e-mail 55
Support by telephone 55
System driver 41
T
Technical data of the Controller
A1 PCMCIA
45
U
Uninstalling from
Windows 2000
16
Windows 3.x 36
Windows 95 26
Windows 98 21
Windows NT 30
Update service from AVM 54
a1pcm_e.book Seite 57 Mittwoch, 18. Juli 2001 11:22 11
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