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user guide
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CONTENTS PAGE
Account Passcode 4
Refilling Your Account 5-6
Tracking Your Balance & Expiration Date 7
Start Talking 8
Basic Features 9
Enhanced Features 11
Frequently Asked Questions 16
Transferring Service From a Wireless Carrier 16
Customer Service 19
Handset Warranty 19
Terms of Service 21
Table of Contents
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If you are transferring service from another wireless carrier, you
may be able to keep your current phone number. See Q&A on
page 16 for details.
Attention:
If you are using this handset with
existing AT&T wireless service, you do
not need to activate a new account.
Simply charge the battery and move
your existing SIM to this handset.
1. Remove battery
cover and battery.
2. Insert existing SIM.
If you are a new GoPhone customer, see the Quick
Start Guide for quick and easy activation instructions.
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Congratulations on your purchase of GoPhone Pay As You Go from
AT&T.
This User Guide contains information on GoPhone Pay As You Go
and using the features of this service.
Please consult the GoPhone brochure or call Automated Customer
Service at 611 from your wireless phone for detailed information
regarding the charges and fees associated with your service.
Note your phone number and passcode here:
Welcome to GoPhone
®
Pay As You Go
Terms of Service
Your Phone Number Is:
Passcode:
-
-
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Terms of Service
Helpful Tips:
Check Your Balance and Expiration:
*
777# SEND
Add Refill PIN:
*
888
*
PIN NUMBER# and press SEND
Buy Features/Check Features: 611
Online Account Management: att.com/mygophone
Your initial account passcode is the last four digits of your wireless
phone number. You will be required to change this password to access
online customer service. For your security, we recommend you change
your passcode to a secure code other than the last four digits of your
wireless phone number. You can change your passcode at any time
through online customer service (
att.com/mygophone) or by speaking
with a customer service representative. If you forget your passcode, you
can use online customer service to have it text messaged to your phone
free of charge.
Account Passcode
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Refilling Your Account
GoPhone Pay As You Go service allows you to pay in advance. The
cost of every call you make or receive will be deducted from your
account in full-minute increments. The deduction may be delayed
if AT&T experiences a system interruption or other downtime.
Refill before your current balance expires and the balance
carries over to the new expiration date.
You can refill when your balance is depleted or low in one of
the following ways:
Pay by credit card, debit card or checking account:
– Go to att.com/mygophone
Dial 611 from your wireless phone. A fee may be
charged for calls to add funds using a live representative.
Some handsets allow you to add funds directly from
your mobile phone screen. Access the AT&T Mobile
Care icon on your phone and follow the instructions to
manage your account. This is a free application.
Pay by cash by purchasing a refill card or PIN at an AT&T store
or one of more than 200,000 authorized retail locations in the U.S.
Take the hassle out of refilling by enrolling in Auto Refill
Enroll your account in Auto Refill and the value you choose will be
automatically charged to your credit or debit card on the date you
specify. Enroll in one of the following ways:
Visit att.com/mygophone and select the link to “Make payment or
purchase a feature with credit/debit card or electronic check,” then
“Manage My Account.” Log in, then select the option “Set Up Auto
Refill.
Call 611 and from the Main Menu, select “Manage My Account” and
then the option to “Set Up Auto-Pay.
Refilling Your Account
Account
Passcode
5
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Refilling Your Account
In many locations, GoPhone Pay As You Go cards may be returned
to the place of purchase within 30 days if the scratch-off strip has
not been removed. Electronic PINs printed on a sales receipt are not
returnable. Refund policy may vary depending on the place of purchase.
How to refill your account by purchasing a Pay As You Go card
STEP 1
STEP 2
STEP 3
Purchase a Pay As You Go card at one of AT&T’s stores.
Locate the PIN number associated with the prepaid card.
In many cases the PIN will be on the back of your card
or printed on your receipt.
Follow instructions on back of card or printed on PIN receipt
to add PIN money to account. With most refill cards, you can
add PIN value using your prepaid phone keypad; enter
*
888
*
followed by PIN number, then the # key (e.g.,
*
888
*
PIN
NUMBER#) and press SEND. Or go to att.com/mygophone
or dial 611 and select the option to “Add Money.”
SCRATCH OFF
GRAY BOX
Prepaid PIN #
Once you have entered your prepaid card number, you will
be informed of your new balance and expiration date.
TEXT MESSAGING
— UNLIMITED, 1000 OR 200
NIGHT & WEEKEND MINUTES
— UNLIMITED
DATA
— 1 MB OR 100 MB
Then save by adding Feature Packages:
REFILL
YOUR
ACCOUNT
$
25
6
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TRACKING YOUR BALANCE & EXPIRATION DATE: At the end
of each call you place or receive, the cost of the call will be
deducted from your account in full-minute increments.
A text message indicating your current balance will be sent
to the display of your phone following each charged call you
place or receive.
You may dial
*
777# and press SEND to receive a text
message indicating your account balance and expiration date.
Or you may call 611 at any time and follow the prompts to
hear your current balance and expiration date. There is no
charge for calls to
Automated Customer Service (611).
Some handsets allow you to view your account information
from your mobile phone screen. Access the AT&T Mobile Care
icon on your phone and follow the instructions to manage
your account. This is a free application.
The Pay As You Go system will notify you to refill your
account when:
Your account balance is low
Your account has 10 days left before it expires
Your account balance is too low to pay for a call
With these notifications, you will receive refill options. You
can bypass these options, if funds are available, by pressing
#
to
continue the call. Although AT&T will send you timely refill messages,
delivery cannot be guaranteed.
Tracking Your Balance & Expiration Date
Tracking Your Balance
and Expiration Date
Refilling Your Account
7
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Coverage area
Please review the coverage map in the sales brochure or go to
att.com/gophone and select “Learn about Pay As You Go,” which shows
the scope of your calling plan area as well as information on coverage
when roaming in Mexico. The map depicts an approximation of outdoor
coverage. The map may include areas covered by unaffiliated carriers
and may depict their licensed area rather than an approximation of the
coverage. The actual coverage area may differ substantially from the area
shown on the map, as coverage may be affected by terrain, weather,
foliage, buildings and other construction, signal strength, customer
equipment and other factors. AT&T does not guarantee coverage or
network availability. Charges will be based on the location of the site
receiving and transmitting the call, not your location. Rates apply to calls
to and from the GoPhone coverage area. Your phone’s display does not
indicate the rate you will be charged.
Start Talking
Placing a call
Place calls with your GoPhone Pay As You Go service while within
your coverage area to:
Other wireless phones
Landline phones
Long distance and out-of-state domestic telephone numbers
International numbers (visit att.com/gophone for additional information)
Toll-free numbers (airtime charges apply)
Directory Assistance (per-call charge plus airtime charges apply)
You can use your GoPhone service just as you would any other wireless
phone; however, calls to premium-rate numbers (e.g., 900, 976) and
collect calls are not available with GoPhone service. In addition,
subscriptions to certain AT&T services may be unavailable.
8
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Atención:
si usarás este teléfono con
un servicio móvil existente de AT&T,
no necesitas activar una nueva cuenta.
Basta con que cargues la batería y
coloques la tarjeta SIM actual
en este teléfono.
1. Quita la tapa de la
batería y la batería.
2. Coloca la tarjeta
SIM actual.
Si eres cliente nuevo de GoPhone, consulta las
sencillas y rápidas instrucciones de activación en
la Guía práctica de inicio.
Si quieres traspasar el servicio de otra compañía de servicio móvil,
es posible que puedas conservar tu número de teléfono actual.
Consulta las preguntas frecuentes de la página 16 para obtener
más información.
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