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Standard guarantee conditions
We, Electrolux, undertake that if within 12 months of the
date of the purchase this Electrolux appliance or any part
there of is proved to be defective by reason only of faulty
workmanship or materials, we will, at our option repair or
replace the same FREE OF CHARGE for labour, materials
or carriage on condition that:
The appliance has been correctly installed and used
only on the electricity supply stated on the rating plate.
The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer’s instructions.
The appliance has not been serviced, maintained,
repaired, taken apart or tampered with by any person
not authorised by us.
Electrolux Service Force Centre must undertake all
service work under this guarantee
Any appliance or defective part replaced shall become
the Company’s property.
This guarantee is in addition to your statutory and other
legal rights.
Exclusions
Damage or calls resulting from transportation,
improper use or neglect, the replacement of any light
bulbs or removable parts of glass or plastic.
Costs incurred for calls to put right an appliance which
is improperly installed or calls to appliances outside the
United Kingdom.
Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
Products of Electrolux manufacturer that are not
marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring service, or if you
wish to purchase spare
parts, please contact your local Service Force Centre by
telephoning
0870 5 929 929
Your telephone call will be automatically routed to the
Service Force Centre covering your postcode area.
For the address of your local Service
Force Centre and further information
about Service Force, please visit the
website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading “Something not
working” When you contact the Service Force Centre you
will need to give the following
details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance (found
on the rating plate). (6)
5. The purchase date.
Please note a valid purchase receipt or guarantee
documentation is required for in guarantee service calls.
Customer Care
For general enquiries concerning your Electrolux
appliance, or for further information on Electrolux products
please contact our Customer Care Department by letter or
telephone at the address below or visit our website at
www.electrolux.co.uk
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 950 950 (*)
(*) Calls may be recorded for training purposes
Guarantee/Customer Service
EN
