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Router 3000 DSL Family
Installation Guide
Router 3030 (3C13630)
Router 3031 (3C13631)
Router 3032 (3C13632)
Router 3033 (3C13633)
Router 3034 (3C13634)
Router 3035 (3C13635)
Part No. 10014365
Published June 2004
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision or
change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or
changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a license
agreement included with the product as a separate document, in the hard copy documentation, or on the
removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy,
please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense.
Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995)
or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are
provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited
rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is
applicable. You agree not to remove or deface any portion of any legend provided on any licensed program
or documentation contained in, or delivered to you in conjunction with, this User Guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may
not be registered in other countries.
3Com and the 3Com logo are registered trademarks of 3Com Corporation.
Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and
Windows NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered
trademarks of Novell, Inc.
All other company and product names may be trademarks of the respective companies with which they are
associated.
CONTENTS
ABOUT THIS GUIDE
Conventions 5
Related Documentation 6
2 INTRODUCING THE ROUTER 3000 DSL FAMILY
Introduction 7
Router 3030 7
Router 3031 and 3035 10
Router 3032 12
Router 3033 15
Router 3034 18
3 INSTALLING THE ROUTER
General Site Requirements 21
Requirements on Environment 21
Precautions 23
Installation Tools, Meter and Equipment 24
4 CONFIGURING THE ROUTER
Setting up Configuration Environment 25
Configuration Fundamentals of the Router 29
5 SOFTWARE MAINTENANCE
Software 33
Upgrading Application Program and Boot ROM through XModem Protocol 35
Backing up and Restoring the Extended Segment of Boot ROM Program 37
6 TROUBLESHOOTING
Troubleshooting Power System 43
Troubleshooting Configuration System 43
A OBTAINING SUPPORT FOR YOUR PRODUCT
Register Your Product to Gain Service Benefits 45
Purchase Value-Added Services 45
Troubleshoot Online 45
Access Software Downloads 45
Contact Us 46
Telephone Technical Support and Repair 46
Conventions 5
ABOUT THIS GUIDE
This guide describes the 3Com
®
Router 3000 DSL Family of routers, and how to
install hardware, configure and boot software, and maintain software and
hardware. This guide also provides troubleshooting and support information for
your router.
This guide is intended for the system or network administrator who is responsible
for configuring, using, and managing the routers. It assumes a working
knowledge of wide area network (WAN) operations and familiarity with
communication protocols that are used to interconnect WANs.
Always download the Release Notes for your product from the 3Com World Wide
Web site for the latest updates to product documentation:
http://www.3com.com
Conventions Table 1 and Table 2 list conventions that are used throughout this guide.
Table 1 Notice Icons
Icon Notice Type Description
Information
note
Information that describes
important features or
instructions.
Caution Information that alerts you to
potential loss of data or
potential damage to an
application, system, or
device.
Warning Information that alerts you to
potential personal injury.
Table 2 Text Conventions
Convention Description
Screen displays This typeface represents information as it appears on the screen.
Keyboard key names If you must press two or more keys simultaneously, the key names
are linked with a plus sign (+), for example:
Press Ctrl+Alt+Del The words “enter” and type”
When you see the
word “enter” in this
guide, you must type
something, and then
press Return or Enter.
Do not press Return or
Enter when an
instruction simply says
“type.”
Words in italics
6 CHAPTER : ABOUT THIS GUIDE
Related
Documentation
The following manuals offer additional information necessary for managing your
Router 3000 DSL:
n 3Com Router Command Reference Guide — Provides detailed descriptions
of command line interface (CLI) commands, that are required to manage
the Router 3000 DSL.
n 3Com Router Configuration Guide— Describes how to configure your
Router 3000 DSL using the supported protocols and CLI commands.
n Release Notes — Contains the latest information about your product. If
information in this guide differs from information in the release notes, use
the information in the Release Notes.
These documents are available in Adobe Acrobat Reader Portable Document
Format (PDF) on the CD-ROM that accompanies your router or on the 3Com
World Wide Web site:
http://www.3com.com/
Italics are used to: Emphasize a point.
Denote a new term at
the place where it is
defined in the text.
Identify menu names, menu commands, and software button
names. Examples:
From the Help
menu, select Contents.
Click OK.
Words in bold Boldface type is used to highlight command names in text. For
example, “Use the display user-interface command to...
Table 2 Text Conventions
Convention Description
1
INTRODUCING THE ROUTER 3000 DSL
FAMILY
Introduction The 3Com Router 3000 DSL Family products are oriented for SOHO (small
office/home office) subscribers.
The 3000 DSL Family provides ADSL ports, G.SHDSL ports and/or ISDN ports. With
one or two subscriber lines, subscribers can be connected to CO (Central Office)
for broadband Internet access. The ISDN port is often used as backup port, but it
can also serve as an uplink port when the ADSL or G.SHDSL port fails. In
downstream direction, they provide four 10/100BASE-T Ethernet ports. Data
switching between them is Layer 2 (L2) switching, which supports port isolating.
With the ports compliant with the international standards. The Router 3000 DSL
Family products can interoperate with the products of other manufacturers on all
levels.
Router 3000 DSL Family
■ Router 3030 (3C13630) ADSL over POTS (Annex A)
■ Router 3031 (3C13631) ADSL over POTS (Annex B)
■ Router 3032 (3C13632) ADSL over ISDN (Annex B)
■ Router 3033 (3C13683) G.SHDSL
■ Router 3034 (3C13634) G.SHDSL
■ Router 3035 (3C13635) ADSL over ISDN (Annex B)
Router 3030 The following illustrations depict the components of the 3030 Router.
Figure 1 Router 3030 Front Panel
■ 1. ETH LED (LAN3)
■ 2. ETH LED (LAN2)
■ 3. ETH LED (LAN1)
1
2
3
4
5
6
7
8
8 CHAPTER 1: INTRODUCING THE ROUTER 3000 DSL FAMILY
■ 4. ETH LED (LAN0)
■ 5. ADSL active LED (ADSL ACT)
■ 6. ADSL link LED (ADSL LNK)
■ 7. System LED (SYS)
■ 8. Power LED (PWR)
Figure 2 Router 3030 Rear Panel
■ 1. Power switch
■ 2. Power input socket
■ 3. Console port (CON)
■ 4. Ethernet port 0 (LAN0)
■ 5. Ethernet port 1 (LAN1)
■ 6. Ethernet port 2 (LAN2)
■ 7. Ethernet port 3 (LAN3)
■ 8. Grouding screw
■ 9. ADSL port (ADSL ober POTS)
1
2
3
4
5
67
8
9
Router 3030 9
System specifications
LEDs
There are eight LEDs on the cover. The following table explains their meaning.
Port attributes
The Router 3030 provides one console port, four 10/100M Ethernet ports and one
ADSL over POTS port. The following table describes the attributes of ADSL over
POTS port.
Table 1 System specifications of Router 3030
Item
3030
Description
Port 1 console port 1 ADSL over POTS (Annex A)
Four 10/100M Ethernet port (LAN) Processor MPC859 50Mhz
SDRAM 64MB Flash Memory
8MB Maximum
power
consumption
12W
Power supply (external) Input rated voltage: 100-240V a.c.,
50/60Hz
Maximum tollerance 90-264V a.c., 50/60Hz Current:
0.5A~1A
Output
Voltage: 12V d.c. Current:‘4A Dimensions (W x H x D)
300mm (11.81in) X 180mm (7.1in) X
45mm (1.77in) (Maximum dimensions,
which are the highest arc points of the
plastic panel.)
Weight 1kg
Operating temperature 0 to 40*C Operating humidity
10 to 90% (noncondensing)
Table 2 LEDs of Router 3030
LED Description
LAN0/LAN1/LAN2/LAN3 OFF means that link is not set up.
ON means that link has been set up. Blinking means that data is being sent from or
received at the interface.
ADSL ACT OFF means that no data is being sent from or
received at the interface.
Blinking means that data is being sent
from or received at the interface.
ADSL LNK
OFF means ADSL is inactive. ON means ADSL is active.
Blinking means the interface is being
trained.
SYS
Blinking means that the system is
properly working.
Always ON or OFF means that the system is
incorrectly working.
PWR OFF means that power is not being supplied.
ON means that power is being
supplied.
10 CHAPTER 1: INTRODUCING THE ROUTER 3000 DSL FAMILY
■ ADSL over POTS port
Router 3031 and 3035 The following illustrations depict the components of the Router 3031/3035.
Figure 3 Router 3031/3035 Front Panel
■ 1. ETH LED (LAN3)
■ 2. ETH LED (LAN2)
■ 3. ETH LED (LAN1)
■ 4. ETH LED (LAN0)
■ 5. ADSL active LED (DSL ACT)
■ 6. ADSL LINK LED (DSL LINK)
■ 7. ISDN B2 active LED (ISDN B2 ACT)
■ 8. ISDN B1 active LED (ISDN B1 ACT)
■ 9. ISDN link LED (ISDN LNK)
■ 10. System LED (SYS)
■ 11. Power LED (PWR)
Table 3 Attributes of ADSL over POTS port
Attribute Description
Connector RJ11
Rate ADSL full-rate mode (i.e. ITU-T 992.1
G.DMT/ANSI T1.413)
8Mbps in downstream and 800 kbps in
upstream
ADSL Lite mode ((ITU-T 992.2 G.Lite):
In downstream, 64 kbps~1.5Mbps in steps of
32 kbps; in upstream,
64 kbps~512 kbps in steps of 32 kbps
Interface standard ITU-T 992.1 G.DMT (Annex A)
ITU-T 992.2 G.Lite ITU-T 994.1 handshaking
ANSI T1.413 Issue 2 Services
ADSL access over twisted pairs
1
2
3
4
5
6
7
8
9
10
11
Router 3031 and 3035 11
Figure 4 Router 3031 Rear Panel
■ 1. Power switch
■ 2. power input socket
■ 3. Console port (CON)
■ 4. Ethernet port 0 (LAN0)
■ 5. Ethernet port 1 (LAN1
■ 6. Ethernet port 2 (LAN2
■ 7. Ethernet port 3 (LAN3)
■ 8. Grounding screw
■ 9. ISDN BRI port (3035 runs ADSL over ISDN)
■ 10. ADSL over POTS port
1
23
4
5
6
7
8
9
10
12 CHAPTER 1: INTRODUCING THE ROUTER 3000 DSL FAMILY
System specifications
LEDs
There are eleven LEDs on 3031 cover. The following table explains their meaning.
Table 4 System specifications of Router 3031
Item
3031
Descripti
on
Port 1 console port
1 ADSL over POTS (3035 runs ADSL over ISDN)
1 ISDN BRI S/T port
Four 10/100M Ethernet ports
Processor MPC859 50Mhz
SDRAM 64MB
Flash memory 8MB
Maximum power
consumption
12W
Power Supply (external) Input rated voltage: 100-240V a.c., 50/60Hz
Maximum tolerance: 90-264V a.c., 50/60Hz
Current: 0.5A~1A
Output Voltage: 12V d.c.
Current: 4A
Dimensions (WxHxD) 300mm (11.81in) X 180mm (7.1in) X 45mm
(1.77in) (Maximum dimensions, which are the
highest arc points of the plastic panel.)
Weight 1kg
Operating temperature 0 to 40*C
Operating humidity 10 to 90% (noncondensing)
Table 5 LEDs of Router 3031
LED Description
LAN0/LAN1/LAN2/LAN3 OFF means that link is not set up.
ON means that link has been set up. Blinking means that data is being sent from or received
at the interface.
ADSL ACT OFF means that no data is being sent from or received
at the interface.
Blinking means that data is being
sent from or received at the
interface.
ADSL LNK
OFF means ADSL is inactive. ON means ADSL is active.
Blinking means the interface is
being trained.
ISDN B1 ACT/ ISDN B2 ACT
OFF means B1 or B2 is inactive. Blinking means B1 or B2 is active.
ISDN LNK OFF means ISDN is inactive.
ON means ISDN is active. SYS
Blinking means that the system is
properly working.
Always ON or OFF means that the system is incorrectly
working
PWR OFF means that power is not being supplied.
28 CHAPTER 4: CONFIGURING THE ROUTER
Figure 3 Setting terminal type
Powering on the Router Checking before power-on
Check before powering on the router to ensure that:
■ Power cord and ground wire are correctly connected.
■ Proper power supply voltage is used.
■ The console cable is correctly connected, and configuration PC or console
terminal has been started and the parameters involved have been set.
Locate the emergency power-off switch in the room where you are working
before powering on the router. Then, if an electrical accident occurs, you can
quickly shut the power OFF.
Powering on the router
Turn on the power switch of the router.
Checking/Operating after power-on
After the router is powered on, perform a check to ensure that:
■ LEDs on the cover are displaying correctly.
■ Refer to the descriptions of LED states when the router is running.
■ The console terminal display is correct.
Configuration Fundamentals of the Router 31
To learn more about Network Supervisor, on the 3Com Corporation World Wide
Web site, enter this URL into your Internet browser:
http://www.3com.com/3nd
Backing up and Restoring the Extended Segment of Boot ROM Program 39
read len = [04378489]
Please wait,it needs a long time
####################################################################
####################################################################
###########################
Writing Vrpsoftware File Succeeds!
Press <Enter> key to reboot the system.
5 Press <Enter> to reboot the system.
Up/Downloading
Application, Boot ROM
program and
Configuration File Using
FTP
3com Router 3000 DSL provides FTP Server function for updating application file,
Boot ROM program, or configuration file. Any FTP Client (including local and
remote users) connected to a router can perform the operation. Configuration file,
Boot ROM program, or application files can be uploaded/downloaded if the user
passes authentication. Follow these steps to upload/download the
application/Boot ROM program/configuration file through FTP:
Upload: Transmit files from the PC running as FTP client to the router connected to
the PC via the Ethernet interface, that is, perform the put operation.
Download: Transmit files from the router to the PC running as FTP client, which is
connected to the Ethernet interface of the router, that is to implement the get
operation.
Building up upload/download environment
Build up FTP local upload/download environment
Figure 3 Building up FTP local upload/download environment
1 Connect the Ethernet interface on the router to the PC.
2 Assign an IP address for the Ethernet interface on the router. It is assumed to be
10.110.10.10.
3 Assign an IP address for the Ethernet interface on the PC. It is assumed to be
10.110.10.13.
4 Copy the application files, Boot ROM program or configuration files to a directory,
which is assumed to be “C:\ version”.
The IP addresses of the network interface on the PC and the router’s Ethernet
interface must be on the same segment.
PC
(FTP Client)
10.110.10.13
10.110.10.10
Ethernet port
LAN
DC12V
100M ETHCON AUX
Quidway AR 18-12(FTP Server)
A
OBTAINING SUPPORT FOR YOUR
PRODUCT
Register Your Product
to Gain Service
Benefits
To take advantage of warranty and other service benefits, you must first register
your product at
http://eSupport.3com.com/. 3Com eSupport services are based
on accounts that you create or have authorization to access. First time users must
apply for a user name and password that provides access to a number of eSupport
features including Product Registration, Repair Services, and Service Request.
Purchase Value-Added
Services
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services can include 24x7 telephone
technical support, software upgrades, onsite assistance or advance hardware
replacement. Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and implementation
services are offered to fill resource gaps and ensure the success of your networking
projects. More information on 3Com Extended Warranty and Professional Services
is available at
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and
support information.
Troubleshoot Online You will find support tools posted on the 3Com web site at
http://www.3com.com/
■ 3Com Knowledgebase helps you troubleshoot 3Com products. This
query-based interactive tool is located at
http://knowledgebase.3com.com
and contains thousands of technical solutions written by 3Com support
engineers.
■ Connection Assistant helps you install, configure and troubleshoot 3Com
desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic
software is located at:
http://www.3com.com/prodforms/software/connection_assistant/ca_th
ankyou.html
Access Software
Downloads
Software Updates are the bug fix / maintenance releases for the version of
software initially purchased with the product. In order to access these Software
Updates you must first register your product on the 3Com web site at
http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to
software downloads can be found at
http://eSupport.3com.com/, or under the
Product Support heading at
http://www.3com.com/
… 47 …

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