Forwarding Incoming Calls 55
The check box below Forward phone number specifies where you
want to forward calls that are not answered at the internal extension
that you specified as the Forward phone number.
If you check the box, calls that are unanswered at the number you
forward them to are passed on to your choice of:
■ User Voicemail — Your voicemail box
■ Default Menu — The default automated attendant, usually
extension 500
■ Voicemail — The default system voicemail, usually extension 501
If you leave the box unchecked, calls that are unanswered at the
number you forward them to are passed on to the destination
specified for that number. This setting can result in having your calls
forwarded to another person’s voicemail or to a loop of forwarding
where the call is never answered.
■ If you select Automated Attendant, you can choose to forward calls
to your choice of:
■ Default Menu — The default automated attendant, usually
extension 500
■ Voicemail — The default system voicemail, usually extension 501
■ If you select Disconnect (no coverage), the system disconnects an
incoming call if it is not answered after the specified number of rings.
4 Click Apply, and then click OK.
Override
To set the call forward override:
1 Log in to NBX NetSet > User Information > Call Forward Override.
2 Select your call forward conditions:
■ If you select Call Forward All, calls will not ring at all on your
extension and will be immediately forwarded to the extension or
external phone number you specify in the box.
