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The machine vibrates or is noisy:
The transit bolts and packing have not been
removed.
• Check the correct installation of the appliance.
The support feet have not been adjusted.
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Malfunction Possible Cause / Solution
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait about 2 minute.
There is water in the drum.
• Select drain or spin programme to empty out the
water.
Spinning starts late or the machine
does not spin:
The electronic unbalance detection device has cut in
because the laundry is not evenly distributed in the
drum. The laundry is redistributed by reverse rotation
of the drum. This may happen several times before
the unbalance disappears and normal spinning can
resume. If, after 10 minutes, the laundry is still not
evenly distributed in the drum, the machine will not
spin. In this case, redistribute the load manually and
select the spin programme.
● Redistribute the laundry.
The machine makes an unusual noise
The machine is fitted with a type of motor which
makes an unusual noise compared with other
traditional motors. This new motor ensures a softer
start and more even distribution of the laundry in the
drum when spinning, as well as increased stability of
the machine.
No water is visible in the drum
Machines based on modern technology operate very
economically using very little water without affecting
performance.
If you are unable to identify or solve the
problem, contact our service centre.
Before telephoning, make a note of the model,
serial number and purchase date of your
machine: the Service Centre will require this
information.
