Service policy
All repairs on products under warranty must be performed by Welch Allyn or by a service
provider authorized by Welch Allyn. Unauthorized repairs will void the warranty. In
addition, whether or not covered under warranty, any product repair should be
performed exclusively by Welch Allyn or by a service provider that has been authorized
by Welch Allyn.
If the product fails to function properly—or if you need assistance, service, or spare parts
—contact the nearest Welch Allyn Technical Support Center.
Before contacting Welch Allyn, try to duplicate the problem, and check all accessories to
ensure that they are not causing the problem. When calling, please be prepared to
provide:
• Product name, model number, and serial number of your product.
• Complete description of the problem.
• Complete name, address and phone number of your facility.
• For out-of-warranty repairs or spare parts orders, a purchase order (or credit card)
number.
• For parts orders, the required spare or replacement part numbers.
If your product requires warranty, extended warranty, or non-warranty repair service,
please call first the nearest Welch Allyn Technical Support Center. A representative will
assist you troubleshooting the problem and will make every effort to solve it over the
phone, avoiding potential unnecessary return of your product.
In case a return cannot be avoided, the representative will record all necessary
information and will provide a Return Material Authorization (RMA) number, as well as
the appropriate return address. An RMA number must be obtained prior to any return.
If you have to return your product for service, follow these recommended packing
instructions:
•
Remove all hoses, cables, sensors, power cords, and other accessories (as
appropriate) before packing, unless you suspect they are associated with the
problem.
• Wherever possible use the original shipping carton and packing materials.
• Include a packing list and the Welch Allyn Return Material Authorization (RMA)
number.
It is recommended that all returned goods be insured. Claims for loss or damage to the
product must be initiated by the sender.
Directions for use
Troubleshooting 41
