Guarantee and customer service 9
0020151761_00 aroTHERM Instructions for use 25
Gas Safety (Installation and Use) Regulations 1998, and the
manufacturer’s instructions. In the UK competent persons
approved at the time by the Health and Safety Executive
undertake the work in compliance with safe and satisfactory
standards. Installers should also be fully conversant with
and competent with all necessary electrical and building
regulations that may apply to the installation.
In addition all unvented domestic hot water cylinders must
be installed by a competent person to the prevailing build-
ing regulations at the time of installation (G3). All appliances
shall be fully commissioned in accordance with our installa-
tion manual and Benchmark commissioning check list (this
will be included within the installation manual). These must
be signed and given to the user for safe keeping during the
hand over process. Installers should also at this time advise
the user of the annual servicing requirements and advise of
appropriate service agreement.
Terms and conditions do apply to the guarantee, details of
which can be found on the registration card included with this
appliance. In order to qualify for guarantee after one year the
appliance must be serviced in accordance with our installa-
tion manual servicing instructions. The benchmark service
history should be completed. Note - all costs associated with
this service are excluded from this guarantee.
Failure to install and commission this appliance in compli-
ance with the manufacturer’s instructions will invalidate the
guarantee (this does not affect the customer’s statutory
rights).
9.2 Customer service
To ensure efficient and reliable operation of your boiler it is
recommended that regular servicing is carried out by your
service provider:
Vaillant Applied System Sales
Vaillant Ltd.
Nottingham Road
Belper
Derbyshire DE56 1JT
United Kingdom
VaillantTraining: 08 45 601 88 85
E-mail: training@vaillant.co.uk
Vaillant After Sales Service: 08 70 850 30 72 (Mon-Fri 8:30 –
17:30)
Technical Help: 08 44 693 31 33 (Mon-Fri 8:30 – 17:30)
Fax: 017 73 52 59 46
E-mail: aftersales@vaillant.co.uk
