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period of either (a) 90 days from the date
the repaired or replacement Product is
shipped to you or (b) the time remaining
on the original one-year warranty;
whichever is longer.
What is not covered by this limited
warranty?
This limited warranty does not cover:
1. Product that has been subjected
to misuse, accident, shipping or
other physical damage, improper
installation, abnormal operation or
handling, neglect, inundation, fire,
water or other liquid intrusion;
2. Product that has been damaged due
to repair, alteration or modification
by anyone other than an authorized
service representative of VTech;
3. Product to the extent that the problem
experienced is caused by signal
conditions, network reliability, or cable
or antenna systems;
4. Product to the extent that the problem
is caused by use with non-VTech
accessories;
5. Product whose warranty/quality
stickers, product serial number plates
or electronic serial numbers have
been removed, altered or rendered
illegible;
6. Product purchased, used, serviced, or
shipped for repair from outside the
United States of America or Canada,
or used for commercial or institutional
purposes (including but not limited to
Products used for rental purposes);
7. Product returned without a valid proof
of purchase (see item 2 below); or
8. Charges for installation or set up,
adjustment of customer controls, and
installation or repair of systems outside
the unit.
How do you get warranty service?
To obtain warranty service in the USA,
please visit our website at
www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or call
1 (800) 267-7377.
NOTE: Before calling for service, please
review the user’s manual - a check of the
Product’s controls and features may save
you a service call.
Except as provided by applicable law,
you assume the risk of loss or damage
during transit and transportation and
are responsible for delivery or handling
charges incurred in the transport of the
Product(s) to the service location. VTech
will return repaired or replaced Product
under this limited warranty. Transportation,
delivery or handling charges are prepaid.
VTech assumes no risk for damage or loss
of the Product in transit. If the Product
failure is not covered by this limited
warranty, or proof of purchase does not
meet the terms of this limited warranty,
VTech will notify you and will request that
you authorize the cost of repair prior to any
further repair activity. You must pay for the
cost of repair and return shipping costs for
the repair of Products that are not covered
by this limited warranty.
What must you return with the Product to
get warranty service?
1. Return the entire original package
and contents including the Product to
the VTech service location along with
a description of the malfunction or
difficulty; and
2. Include a “valid proof of purchase”
(sales receipt) identifying the Product
purchased (Product model) and the
date of purchase or receipt; and
3. Provide your name, complete
and correct mailing address, and
telephone number.
