Appendix
24
4 Appendix
Troubleshooting
Problem Possible Cause – things to do/check
No reception · Unit has not been switched on.
· AC/DC adaptor has not been connected.
· The camera may not be transmitting. (power is not on or is in voice
activation mode)
· Wrong Channel (Please note the monitor will return to Channel A
automatically after power off)
No picture / sound OK · Check if the LCD on/off switch is turned to on.
Picture only b/w · Camera has switched to “Infrared Night Version mode“.
No transmission · Unit has not been switched on.
· AC/DC adaptor has not been connected.
· Check if the voice activation mode is switched on (switched to Auto
Mode).
Service hotline
Should problems arise with the monitoring set, please refer to the following information first. In the
case of technical problems, please contact our hotline within Switzerland under tel. 0900 00 1675
(cost with Swisscom at time of going to print: CHF 2.00/min). In the case of claims under the terms
of guarantee, contact your sales outlet. There is a 2 year period of guarantee.
Guarantee
SWITEL equipment is produced and tested according to the latest production methods. The imple-
mentation of carefully chosen materials and highly developed technologies ensure trouble-free
functioning and a long service life. The terms of guarantee do not apply where the cause of equip-
ment malfunction is the fault of the telephone network operator or any interposed private branch
extension system. The terms of guarantee do not apply to the batteries or power packs used in the
products. The period of guarantee is 24 months from the date of purchase.
All deficiencies related to material or manufacturing errors within the period of guarantee will be
redressed free of charge. Rights to claims under the terms of guarantee are annulled following
tampering by the purchaser or third parties. Damage caused as the result of improper handling or
operation, normal wear and tear, incorrect positioning or storage, improper connection or installati-
on or Acts of God and other external influences are excluded from the terms of guarantee. In the
case of complaints, we reserve the right to repair defect parts, replace them or replace the entire
device. Replaced parts or devices become our property. Rights to compensation in the case of
damage are excluded where there is no evidence of intent or gross negligence by the manufactu-
rer.
If your device shows signs of defect during the period of guarantee, please return it to the sales
outlet in which you purchased the SWITEL device together with the purchase receipt. All claims
under the terms of guarantee in accordance with this agreement can only be asserted at the sales
outlet.
No claims under the terms of guarantee can be asserted after a period of two years from the date
of purchase and hand-over of the product.
