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product’s lack of conformity shall be free of charge for the consumer
and user, including labour and materials.
In any case, repairs under warranty shall be carried out by SUNSTECH’s
Official Technical Assistance Service or its authorized distributors.
3. Conditions for the warranty to be exercised
To exercise the legal and commercial warranty, it is necessary to
submit documentary evidence showing the delivery and/or purchase
date of the product, whether the invoice, receipt, delivery slip or
sealed and dated warranty card. Documents which have been
tampered with or falsified will not be accepted.
The consumer shall contact SUNSTECH’s Customer Service Team using
the website (under the support section) and will be informed about
what action to take. At that time, the consumer shall have to provide a
clear description of the malfunction or the lack of conformity of the
product with the contract.
In any case, repairs under the warranty shall be carried out by
SUNSTECH’s Official Technical Assistance Services or its authorized
distributors so that SUNSTECH can be held responsible under the legal
and/or commercial warranty.
4. Exceptions
The warranty does not foresee or include periodic maintenance or
product installation revisions.
In addition, the product will not be considered as lacking conformity
in relation to the contract and therefore, it will not be covered by the
legal or commercial warranty when:
• The lack of conformity corresponds to a discrepancy with the safety
standards or the local or national techniques of a different country to
the one it was originally designed and produced in;
• This product or any of its identification features (number of series,
etc.) have been partially or completely opened, assembled,
unassembled, handled and/or repaired by a person not part of
SUNSTECH’s Official Technical Assistance Services team or its
authorized distributors
• The lack of conformity is a result of an incorrect installation (except
if the installation has been carried out by one of SUNSTECH’s
authorized sellers or under its responsibility, or by the consumer
following SUNSTECH’s installation instructions) or an abusive or
inadequate use of the product, including but not limited to, a usage
that is not in accordance to the normal purpose of the product or the
directions for use and maintenance, as defined by SUNSTECH;
• The lack of conformity has been caused by a computer virus, an
action or a manipulation of passwords, software installation,
manipulation or reinstallation, etc.;
• The lack of conformity is due to the use of accessories, chargers or
consumables that are not SUNSTECH originals and therefore are not
designed for that product;
