NW-E001 / E002 / E003 / E005 / E001F / E002F / E003F / E005F.GB.2-678-177-11(1)
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Troubleshooting
If the player does not function as expected, try the following steps to resolve
the issue.
1 Reset the player by pressing the RESET button
on the rear of the player with a small pin, etc.
All the songs and settings stored on the player will not
be erased even when you reset it.
2 Find the symptoms of the issue in the following troubleshooting
tables, and try any corrective actions listed.
3 Check for information about the issue in SonicStage Help.
4 Look for information about the issue on one of the support Web
sites.
For customers in the USA, visit: http://www.sony.com/walkmansupport
For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/
For customers in Europe, visit: http://www.support-nwwalkman.com
For customers in Latin America, visit: http://www.sony-latin.com/pa/info/
For customers in other countries or areas, visit: http://www.css.ap.sony.com
For customers who purchased the overseas models, visit:
http://www.sony.co.jp/overseas/support/
5 If the approaches listed above fail to resolve the issue, consult
your nearest Sony dealer.
Operation
Symptom Cause/Remedy
There is no sound.
Noise is generated.
• The volume level is set to zero.
Turn the volume up (
page 9).
• The headphone jack is not connected properly.
Connect the headphone jack properly (
page 8).
• The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
• No audio files are stored in the built-in flash
memory.
If “NO DATA” appears, transfer audio file(s) from
the computer.
Troubleshooting
Continued
