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Symptom Cause/Solution
You cannot cut a movie. • The movie is not long enough to cut.
• Protected movie cannot be cut. Cancel the protection (page 64).
• Still images cannot be cut.
Computers
Symptom Cause/Solution
You do not know if the OS of your
computer is compatible.
• Check “Recommended computer environment” (pages 80 and 92).
You cannot install the USB driver. • In Windows 2000, log on as Administrator (authorized Administrators) (page 80).
Your computer does not recognize
your camera.
• Turn on the camera (page 17).
• The battery level is low. Use the AC Adaptor (page 16).
• Use the supplied USB cable (pages 82 and 92).
• Disconnect the USB cable from both the computer and the camera, and connect it again firmly.
Make sure that “USB Mode” is displayed on the LCD screen (page 82).
• Set [USB Connect] to [Normal] on the Setup screen (pages 47 and 114).
• The USB connectors on your computer are connected to other equipment besides the keyboard, the
mouse, and the camera. Disconnect all equipment other than the keybord and the mouse from the
USB connectors (page 80).
• The camera is not connected directly to your computer. Connect the camera directly to your
computer without passing through a USB hub or other device (page 80).
• Install the USB driver (page 81).
• Your computer does not properly recognize the device because you connected the camera and your
computer with the USB cable before you installed the “USB Driver” from the supplied CD-ROM.
Delete the erroneously recognized device from your computer (page 84), then install the USB driver
(page 81).
You cannot copy images. • Make a correct USB connection between the camera and your computer (pages 82 and 93).
• Follow the designated copy procedure for your OS (pages 83, 84, 89 and 92).
• You attempted to shoot using a “Memory Stick Duo” formatted by a computer. Shoot using a
“Memory Stick Duo” formatted by your camera.
After making a USB connection,
“Picture Package” does not
automatically start.
• Start up the “Picture Package Menu” and check [Settings].
• Make a USB connection when the computer is turned on (page 82).
